Ron Ananian, The Car Doctor, sat down with Spiro Morianis from BG Products to discuss smart summer prep for your vehicle. As road trips ramp up, they stressed the value of multipoint inspections—going beyond oil changes to check tires, fluids, and overall system health.
Two commonly overlooked services stood out:
-
Driveline fluid changes (differentials, transfer cases), especially in SUVs and trucks that tow or handle heavy loads.
-
Fuel system cleaning, critical for GDI engines, which suffer from carbon buildup affecting performance and fuel economy. Regular use of products like BG 44K and occasional air intake cleanings keep engines running strong.
Spiro also detailed BG’s Lifetime Protection Plan—a free, no-registration-needed warranty that rewards consistent maintenance with BG products. It's even transferable when you sell your vehicle and has covered major repairs, like a $4,000 engine job on a 341,000-mile car.
Bottom line: Modern tune-ups mean full-system care, not just spark plugs. Stay proactive and keep your vehicle road-trip ready.
More about BG Products at: BGFindAShop.com
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Visit us at https://www.cardoctorshow.com
See omnystudio.com/listener for privacy information.
Mark as Played
Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:09):
One of my favorite subjects is talking about cars, obviously,
but summer's here and with it comes summer road trips,
and it becomes a case of have you done enough?
And I thought it would be fun to reach back
out to Spiro Morianis. He's from BG Products. He's a
training manager. Spiro is always fun to talk to. I
always enjoy having our conversations together, and we've brought them
(00:31):
back today to talk about that and other things. Spiro,
Welcome back to the Car Doctor, sir. It's a pleasure.
Speaker 2 (00:36):
Hey, thank you for having me. It's an honor.
Speaker 1 (00:38):
Summer's here, Summer road trips, right, they're right around the corner.
And if you were going to talk to the listeners
today and tell them, you know, what should they do
to get their vehicles ready for summer travel. I've said
it more than a few times, and now it's your turn.
What do you think, Spiro?
Speaker 2 (00:54):
Oh gosh, thank you? I love the question. You know
something something we do in training? Oh gosh, whether it's
with end users or shops technicians, we always train to
and advise the guys, like you know, every every customer,
everybody drives their car differently. You know, you and I
drive our cars differently. Some people may have more highway commuting,
some have stop and go. But with summer summer here,
(01:14):
there's a lot more road trips, a lot more miles
put on cars. So my advice I always give, especially
to the listeners, is you know, make sure your oil
has changed. Obviously, your tires are checked for tread for
you know, for pressures. But request a multipoint inspection when
you go into your shop so if they're not automatically
doing this. And the reason why I really put emphasis
on that is again every car is driven differently, but
(01:37):
this way it gives you a real time health report
on your vehicle. So you know, you may have and
I tell them, you know, please check our you know,
transmission fluid, check for cool acidity check, you know, again
check the vitals to make sure that we are good
to go for the next three four months of summer travel.
And because that inspection is going to really tell the
honest truth of what that condition of that vehicle is
and what and what I needed and whatever is recommended,
(01:59):
i'd say proceeded that point in time. That way, you're
really tailoring it to what that specific car needs. So
outside of basic maintenance, oil changes, you know, making sure
everything's working properly. This is a great way of being
proactive and maintenance to make sure you've got a summer
trouble free.
Speaker 1 (02:15):
Driving vehicles have gotten better, right would you agree with that?
Speaker 2 (02:18):
Yes?
Speaker 1 (02:18):
Yes, And they continue to get better each and every year.
They really do. So people say, well, you know, I
don't need a tune up there there's no such thing
as a tune up anymore. But that's not really true
because it's yeah, okay, we're not adjusting points anymore, and
carburetors have been gone for forty years. My question kind
of leads more towards there's other things, right, there's fluids,
(02:40):
there's services, you know, but yet people overlook things. What
are some of the most commonly overlooked items you think
that people aren't maintaining.
Speaker 2 (02:48):
Gosh, this is a great question. There are actually two
categories that what I've seen stand out above and beyond
the rest by a long shot, the first one actually
being driveline and differential services. Believe it or not, you
know how many folks out there are driving you know,
trucks and SUVs that have either rear differential or if
it's a four by four it's going to have you know,
a couple of differentials and a transfer case. And it's
(03:10):
funny because these these systems are so simple to service,
they can oftentimes be serviced faster than the regular oil
change because they're just their accessibility under the vehicle. And
so you know, I tell folks, you know again, if
you're you're hauling your towing, you're driving humid weather, you
have any kind of weight on a vehicle, that system
needs attention also. And it just again in our training
(03:31):
is what we always like to talk about is just
like you come in to have the engine oil changed
as routine maintenance, there's other systems on the cars that
also need periodic oil changes as well. And the differentials,
the transmission, those are no exception to that. So again
on the truck and suv side, hands down differential services
and again they don't take a lot of fluid to do.
They take maybe ten minutes to service most of those units.
(03:54):
It's one of those things that can be done during
an oil change and are definitely recommended, especially with today's
modern systems, to make sure there's always fresh fluid in
those systems. The second one outside of drive line is
actually fuel system services. We actually kind of touched a
little bit on this, But so what For years and
years and years you had your carroborreted vehicles, you had
(04:14):
fuel injected vehicles with port fuel injection, which is a
very simple but very efficient technology. These last oh gosh,
i'd say mostly in the last fifteen years, but especially
in the last five the majority of vehicles on the
road are what they call gasoline direct injection. So it's
an amazing technology. You get better power out of a
smaller engine, way better fuel economy than we've ever had.
(04:36):
But the byproduct of that is carbon build up in
the fuel system and on the air intake system, especially
the intake valves, so where people in years past hadn't
been recommended these services. Again, it's good to keep the
vehicle up and running, but now it's actually detrimental for
power economy and also to prevent larger mechanical failure down
the road to keep these systems working the way they're
(04:57):
supposed to. So those, I would say, really fuel system
services and drive line services are definitely the two biggest
overlooked items that I'm seeing in our industry.
Speaker 1 (05:07):
Why do they think the engines today still you know,
we've got all this technology right, we can not only
can we just go to the Moon, we can go
to Mars, but we still can't make an internal combustion
engine not produce carbon. And you know why is that
in this day and age, can't we eliminate carbon? Isn't
there a way to do it?
Speaker 2 (05:25):
Absolutely? There is so in terms of creating it initially
with combustion. It's an amazing thing. We you know, these
modern systems, believe it or not, are actually very efficient
at reducing carbon. However, you have other systems like you know,
your PCV system, your e GR system that actually recycles
a lot of the stuff that's that's in the actual
system and combustion back into the motor. And what we're
(05:48):
also seeing, and this is something that's not very discussed
in the industry, is oil evaporation. We're actually seeing with
such high temperatures these newer cars, your oil actually has
a percentage it's allowed to evaporate. And if you think
about where those oil vapors are traveling, they're going up
through the system and dumping right back into the intake,
causing deposit formations. And that's something that again with port
(06:08):
fuel technology, we never messed with. We never had that challenge,
so it's incredible to see where that technology has gone.
But how to actually service it, and this is the
part that's incredibly convenient. There's kind of two ways to
go about it. It's something like a forty four K
or a very high quality fuel tank treatment. We'll do
such a great job of keeping the injectors, the piston tops,
(06:31):
the combustion chamber, that part of the system, the fuel
side of the system working so well. And then what
we recommend doing is again periodically, especially with GDI BG
has an official recommendation of fifteen thousand miles, is to
actually have that full system service, not just the fuel side,
but the air intake side of stuff. And that's what
we call our air intake or induction service, where it's
(06:51):
also labeled as the Platinum service. This has become such
a major component to maintenance now that actually Ford and
General Motors now officially endorse this service to be performed
on their vehicles on an annual or bi mileage based
basis when you're not doing a fuel service in between.
Because of just again such advanced technology that gives us
(07:11):
such great power and an economy, it does need routine maintenance
to keep it performing like it was when it was new, you.
Speaker 1 (07:16):
Know, to frame it and put it in perspective. And
how many of our listeners today out there driving a
Ford Escape, a Ford Edge, a Ford explore all GDI
engines and to do to clean, We'll say it like this,
to clean, just the injectors through the rail only cleans
The injector only cleans the rail. It doesn't do anything
(07:39):
with piston top intake VALCI. You have to do an
intake fogging. You almost have to do it two ways
if you're going to do the whole process, right, that's
the point of what you're saying.
Speaker 2 (07:49):
Oh, absolutely, And I look at the I give the
medical analogies. Everyone understands those. It's like, you know, a
fuel tank treatment, and again you're addressing part of the system.
But it's kind of like brushing your teeth. You know,
it's something you want to do frequently, often every day
for sure, in this analogy, but we're still going to
the dentist a couple of times a year to have
a deep cleaning done. And that's kind of the analogy
(08:10):
that we use on the air intake service. You know,
we want to we want to keep things clean. But
you know what, sometimes we got to go back and
really make sure that stuff gets taken care of its
entirety to prevent larger issues from happening. So, if that's
the analogy I try to I try to correlate for
folks just because it's it's we can talk about injectors
and distant tops. Not everyone understands the way the systems operate,
but in that analogy, I hope that makes a lot
(08:31):
of sense for the us, the end users, and the listeners.
Speaker 1 (08:33):
No, that makes perfect sense. And I just want to
point out real quick before we take the pause that
you know, part of going back to the drive line services,
part of why the drive line services have become so
important is the sheer, quality, quantity or volume of fluid.
The average differential has less than a quarter of fluid
in it, and after sixty thousand miles or fifty thousand
(08:56):
miles or even twenty thousand miles sometimes in some cases
depending on how it's used, that fluid is beat.
Speaker 2 (09:03):
Yes, you absolutely nailed it when you just said that
that is so much to ask from such a small
capacity of fluid. Agree with you.
Speaker 1 (09:10):
Yeah, So it's just you know, that's why we're talking
all of this. It's you know, the tune up is evolved.
The tune up has become looking at all the fluids
and all the systems of the vehicle. Hey, Spiro, we're
gonna pull over. Take a pause. When we come back,
I want to talk a little bit further with you.
I've got some questions. I want to know what the
BEG lifetime protection is and why that's so important and
what makes that so unique to the industry. If you'd
stay put, I'm ronin Ay and the Car Doctor. All
(09:32):
my listeners stay put. We'll be back right after this.
(10:18):
Thank you for coming back. Ron and Andy and the
car Doctor.
Speaker 2 (10:20):
Here.
Speaker 1 (10:21):
I'm here with my special guest, Spiro Morianisy is from
BG Products. He's one of the training managers over there,
and we're talking about getting your vehicle ready for the
summer summer road trips, fluids, fuel system service, the different
things that you do to take care of your vehicle
and go for longevity. Spiro. When we pulled away, we
had just finished up with our conversation about fuel system
(10:42):
cleaning and the importance of it and why gd I
systems and so forth, and we touched on BEG Lifetime
Protection that that's kind of unique in that you're the
only one of the few companies. I think you're the
only company out there that really offers something like that.
And what is that all about.
Speaker 2 (11:01):
BG Lifetime Protection. I love this because it's it's not
it's not something that a customer or an end user
has to go purchase or even actually register for. That's
the that's the really the beauty behind it. BG is
big about rewarding people that use our products and services
for preventative maintenance with peace of mind. So the whole
idea is, hey, if you're able to start and keep
(11:22):
maintaining your vehicle the way that BG designs our program
to take place, you know, to service periodic systems, to
do certain services by certain intervals. We want to reward
people with a peace of mind and different coverage amounts
just to say, hey, thank you for maintaining your car.
We want to keep it on the road as long
as possible, but sometimes things happen. We want to make
sure that people have a peace of mind that go
(11:42):
with it. The beautiful part about this, and this is
what I absolutely love about Lifetime Protection we call it
LPP internally, is just you know for sure, is that
if a customer is going to their shops getting their
routine services done, let's just say it's a it's an
MLA oil change service, and they've continued it throughout the
entire life of that vehicle. Let's say let's say they're
ready to change vehicles, they're ready to you know, trade
(12:04):
it in or sell to someone. We're one of the few,
very few out there that actually that coverage is transferable
to the next owner, which is an incredible retention tool
for you for vehicle values. Things like that is low
and the only thing that's needed for the actual proof
of the services done is just the actual work orders
or copies of the ros where those services have been performed,
(12:25):
and just that they're consistently done. So, like I was saying,
it's a lifetime coverage. It's as long as people choose
to maintain their vehicle on the BG program, we have
coverage for them. So it's it's a very it's an
incredible thank you for maintaining your vehicle program that we do.
Speaker 1 (12:40):
So what you're saying is if someone's maintaining we'll stay
with oil changes. Right, they're doing BG oil change service, right,
and they're doing it. If the vehicle gets to the
one hundred and eighty thousand mile mark and the engine fails,
there's coverage, Yes, absolutely.
Speaker 2 (12:59):
So they're there are certain components, like just like anything else,
there's there's what's what's included, and there's items that are
not included. But let's say we have, you know, a
cam failure, right, or let's say there's an internal you know,
a lifter issue or something like that, there's a there
is going to be coverage on those components because our
job is to make sure that vehicle stays as clean
as protected as as possible. But sometimes things do happen.
(13:20):
There are some exceptions, for example, if if it's a
known industry issue or there's a factory TSB you know,
stating that there is a you know, it's a known
problematic or engine.
Speaker 1 (13:29):
Pattering, a pattern failure kind of exactly.
Speaker 2 (13:32):
Yeah.
Speaker 1 (13:32):
Thing, But it's basically you're saying, if they do the maintenance,
they're covered, yes, sir.
Speaker 2 (13:37):
And actually a really cool short story, we just covered
a motor Oh gosh, it's probably been about seven eight
months now with three hundred and forty one thousand miles
and he started using MOA back at forty thousand miles
years ago and the failure that he had, the customer
was eligible for what they call Tier one coverage and
we paid up to four thousand dollars to have that
motor taken care for that customer because he did his part.
(13:59):
And so again that was it was wonderful to step
in and help assist that shop and just taking care
of the taking care of the customers. So they again
we're all about rewarding people for doing good maintenance on
their vehicles.
Speaker 1 (14:09):
And there's that BG Lifetime Protection. Sparrow, it's been a pleasure, sir.
If the listeners want more information, where can they get it.
Speaker 2 (14:17):
The best place for consumers is BG find a Shop
dot com. It give gives people a chance to type
in their zip code, their address, and it pulls up
all the surrounding shops in their market and for shops
that are listening as well that need some support material anything.
Bgprad dot com is now our B two C excuse me,
B to B site. BG find a Shop dot Com
is our consumer facing B two C site.
Speaker 1 (14:38):
Cool beans, Hey, Sparrow, it's been a pleasure, man. I
always enjoy our conversations we look at together again real
soon you have a great rest of the day.
Speaker 2 (14:45):
I appreciate that you as well. Thanks for having me
on today.
Speaker 1 (14:47):
You're very welcome. I'm ron an Any and the car Doctor.
We're back right after this
One of my favorite subjects is talking about cars, obviously,
but summer's here and with it comes summer road trips,
and it becomes a case of have you done enough?
And I thought it would be fun to reach back
out to Spiro Morianis. He's from BG Products. He's a
training manager. Spiro is always fun to talk to. I
always enjoy having our conversations together, and we've brought them
(00:31):
back today to talk about that and other things. Spiro,
Welcome back to the Car Doctor, sir. It's a pleasure.
Speaker 2 (00:36):
Hey, thank you for having me. It's an honor.
Speaker 1 (00:38):
Summer's here, Summer road trips, right, they're right around the corner.
And if you were going to talk to the listeners
today and tell them, you know, what should they do
to get their vehicles ready for summer travel. I've said
it more than a few times, and now it's your turn.
What do you think, Spiro?
Speaker 2 (00:54):
Oh gosh, thank you? I love the question. You know
something something we do in training? Oh gosh, whether it's
with end users or shops technicians, we always train to
and advise the guys, like you know, every every customer,
everybody drives their car differently. You know, you and I
drive our cars differently. Some people may have more highway commuting,
some have stop and go. But with summer summer here,
(01:14):
there's a lot more road trips, a lot more miles
put on cars. So my advice I always give, especially
to the listeners, is you know, make sure your oil
has changed. Obviously, your tires are checked for tread for
you know, for pressures. But request a multipoint inspection when
you go into your shop so if they're not automatically
doing this. And the reason why I really put emphasis
on that is again every car is driven differently, but
(01:37):
this way it gives you a real time health report
on your vehicle. So you know, you may have and
I tell them, you know, please check our you know,
transmission fluid, check for cool acidity check, you know, again
check the vitals to make sure that we are good
to go for the next three four months of summer travel.
And because that inspection is going to really tell the
honest truth of what that condition of that vehicle is
and what and what I needed and whatever is recommended,
(01:59):
i'd say proceeded that point in time. That way, you're
really tailoring it to what that specific car needs. So
outside of basic maintenance, oil changes, you know, making sure
everything's working properly. This is a great way of being
proactive and maintenance to make sure you've got a summer
trouble free.
Speaker 1 (02:15):
Driving vehicles have gotten better, right would you agree with that?
Speaker 2 (02:18):
Yes?
Speaker 1 (02:18):
Yes, And they continue to get better each and every year.
They really do. So people say, well, you know, I
don't need a tune up there there's no such thing
as a tune up anymore. But that's not really true
because it's yeah, okay, we're not adjusting points anymore, and
carburetors have been gone for forty years. My question kind
of leads more towards there's other things, right, there's fluids,
(02:40):
there's services, you know, but yet people overlook things. What
are some of the most commonly overlooked items you think
that people aren't maintaining.
Speaker 2 (02:48):
Gosh, this is a great question. There are actually two
categories that what I've seen stand out above and beyond
the rest by a long shot, the first one actually
being driveline and differential services. Believe it or not, you
know how many folks out there are driving you know,
trucks and SUVs that have either rear differential or if
it's a four by four it's going to have you know,
a couple of differentials and a transfer case. And it's
(03:10):
funny because these these systems are so simple to service,
they can oftentimes be serviced faster than the regular oil
change because they're just their accessibility under the vehicle. And
so you know, I tell folks, you know again, if
you're you're hauling your towing, you're driving humid weather, you
have any kind of weight on a vehicle, that system
needs attention also. And it just again in our training
(03:31):
is what we always like to talk about is just
like you come in to have the engine oil changed
as routine maintenance, there's other systems on the cars that
also need periodic oil changes as well. And the differentials,
the transmission, those are no exception to that. So again
on the truck and suv side, hands down differential services
and again they don't take a lot of fluid to do.
They take maybe ten minutes to service most of those units.
(03:54):
It's one of those things that can be done during
an oil change and are definitely recommended, especially with today's
modern systems, to make sure there's always fresh fluid in
those systems. The second one outside of drive line is
actually fuel system services. We actually kind of touched a
little bit on this, But so what For years and
years and years you had your carroborreted vehicles, you had
(04:14):
fuel injected vehicles with port fuel injection, which is a
very simple but very efficient technology. These last oh gosh,
i'd say mostly in the last fifteen years, but especially
in the last five the majority of vehicles on the
road are what they call gasoline direct injection. So it's
an amazing technology. You get better power out of a
smaller engine, way better fuel economy than we've ever had.
(04:36):
But the byproduct of that is carbon build up in
the fuel system and on the air intake system, especially
the intake valves, so where people in years past hadn't
been recommended these services. Again, it's good to keep the
vehicle up and running, but now it's actually detrimental for
power economy and also to prevent larger mechanical failure down
the road to keep these systems working the way they're
(04:57):
supposed to. So those, I would say, really fuel system
services and drive line services are definitely the two biggest
overlooked items that I'm seeing in our industry.
Speaker 1 (05:07):
Why do they think the engines today still you know,
we've got all this technology right, we can not only
can we just go to the Moon, we can go
to Mars, but we still can't make an internal combustion
engine not produce carbon. And you know why is that
in this day and age, can't we eliminate carbon? Isn't
there a way to do it?
Speaker 2 (05:25):
Absolutely? There is so in terms of creating it initially
with combustion. It's an amazing thing. We you know, these
modern systems, believe it or not, are actually very efficient
at reducing carbon. However, you have other systems like you know,
your PCV system, your e GR system that actually recycles
a lot of the stuff that's that's in the actual
system and combustion back into the motor. And what we're
(05:48):
also seeing, and this is something that's not very discussed
in the industry, is oil evaporation. We're actually seeing with
such high temperatures these newer cars, your oil actually has
a percentage it's allowed to evaporate. And if you think
about where those oil vapors are traveling, they're going up
through the system and dumping right back into the intake,
causing deposit formations. And that's something that again with port
(06:08):
fuel technology, we never messed with. We never had that challenge,
so it's incredible to see where that technology has gone.
But how to actually service it, and this is the
part that's incredibly convenient. There's kind of two ways to
go about it. It's something like a forty four K
or a very high quality fuel tank treatment. We'll do
such a great job of keeping the injectors, the piston tops,
(06:31):
the combustion chamber, that part of the system, the fuel
side of the system working so well. And then what
we recommend doing is again periodically, especially with GDI BG
has an official recommendation of fifteen thousand miles, is to
actually have that full system service, not just the fuel side,
but the air intake side of stuff. And that's what
we call our air intake or induction service, where it's
(06:51):
also labeled as the Platinum service. This has become such
a major component to maintenance now that actually Ford and
General Motors now officially endorse this service to be performed
on their vehicles on an annual or bi mileage based
basis when you're not doing a fuel service in between.
Because of just again such advanced technology that gives us
(07:11):
such great power and an economy, it does need routine maintenance
to keep it performing like it was when it was new, you.
Speaker 1 (07:16):
Know, to frame it and put it in perspective. And
how many of our listeners today out there driving a
Ford Escape, a Ford Edge, a Ford explore all GDI
engines and to do to clean, We'll say it like this,
to clean, just the injectors through the rail only cleans
The injector only cleans the rail. It doesn't do anything
(07:39):
with piston top intake VALCI. You have to do an
intake fogging. You almost have to do it two ways
if you're going to do the whole process, right, that's
the point of what you're saying.
Speaker 2 (07:49):
Oh, absolutely, And I look at the I give the
medical analogies. Everyone understands those. It's like, you know, a
fuel tank treatment, and again you're addressing part of the system.
But it's kind of like brushing your teeth. You know,
it's something you want to do frequently, often every day
for sure, in this analogy, but we're still going to
the dentist a couple of times a year to have
a deep cleaning done. And that's kind of the analogy
(08:10):
that we use on the air intake service. You know,
we want to we want to keep things clean. But
you know what, sometimes we got to go back and
really make sure that stuff gets taken care of its
entirety to prevent larger issues from happening. So, if that's
the analogy I try to I try to correlate for
folks just because it's it's we can talk about injectors
and distant tops. Not everyone understands the way the systems operate,
but in that analogy, I hope that makes a lot
(08:31):
of sense for the us, the end users, and the listeners.
Speaker 1 (08:33):
No, that makes perfect sense. And I just want to
point out real quick before we take the pause that
you know, part of going back to the drive line services,
part of why the drive line services have become so
important is the sheer, quality, quantity or volume of fluid.
The average differential has less than a quarter of fluid
in it, and after sixty thousand miles or fifty thousand
(08:56):
miles or even twenty thousand miles sometimes in some cases
depending on how it's used, that fluid is beat.
Speaker 2 (09:03):
Yes, you absolutely nailed it when you just said that
that is so much to ask from such a small
capacity of fluid. Agree with you.
Speaker 1 (09:10):
Yeah, So it's just you know, that's why we're talking
all of this. It's you know, the tune up is evolved.
The tune up has become looking at all the fluids
and all the systems of the vehicle. Hey, Spiro, we're
gonna pull over. Take a pause. When we come back,
I want to talk a little bit further with you.
I've got some questions. I want to know what the
BEG lifetime protection is and why that's so important and
what makes that so unique to the industry. If you'd
stay put, I'm ronin Ay and the Car Doctor. All
(09:32):
my listeners stay put. We'll be back right after this.
(10:18):
Thank you for coming back. Ron and Andy and the
car Doctor.
Speaker 2 (10:20):
Here.
Speaker 1 (10:21):
I'm here with my special guest, Spiro Morianisy is from
BG Products. He's one of the training managers over there,
and we're talking about getting your vehicle ready for the
summer summer road trips, fluids, fuel system service, the different
things that you do to take care of your vehicle
and go for longevity. Spiro. When we pulled away, we
had just finished up with our conversation about fuel system
(10:42):
cleaning and the importance of it and why gd I
systems and so forth, and we touched on BEG Lifetime
Protection that that's kind of unique in that you're the
only one of the few companies. I think you're the
only company out there that really offers something like that.
And what is that all about.
Speaker 2 (11:01):
BG Lifetime Protection. I love this because it's it's not
it's not something that a customer or an end user
has to go purchase or even actually register for. That's
the that's the really the beauty behind it. BG is
big about rewarding people that use our products and services
for preventative maintenance with peace of mind. So the whole
idea is, hey, if you're able to start and keep
(11:22):
maintaining your vehicle the way that BG designs our program
to take place, you know, to service periodic systems, to
do certain services by certain intervals. We want to reward
people with a peace of mind and different coverage amounts
just to say, hey, thank you for maintaining your car.
We want to keep it on the road as long
as possible, but sometimes things happen. We want to make
sure that people have a peace of mind that go
(11:42):
with it. The beautiful part about this, and this is
what I absolutely love about Lifetime Protection we call it
LPP internally, is just you know for sure, is that
if a customer is going to their shops getting their
routine services done, let's just say it's a it's an
MLA oil change service, and they've continued it throughout the
entire life of that vehicle. Let's say let's say they're
ready to change vehicles, they're ready to you know, trade
(12:04):
it in or sell to someone. We're one of the few,
very few out there that actually that coverage is transferable
to the next owner, which is an incredible retention tool
for you for vehicle values. Things like that is low
and the only thing that's needed for the actual proof
of the services done is just the actual work orders
or copies of the ros where those services have been performed,
(12:25):
and just that they're consistently done. So, like I was saying,
it's a lifetime coverage. It's as long as people choose
to maintain their vehicle on the BG program, we have
coverage for them. So it's it's a very it's an
incredible thank you for maintaining your vehicle program that we do.
Speaker 1 (12:40):
So what you're saying is if someone's maintaining we'll stay
with oil changes. Right, they're doing BG oil change service, right,
and they're doing it. If the vehicle gets to the
one hundred and eighty thousand mile mark and the engine fails,
there's coverage, Yes, absolutely.
Speaker 2 (12:59):
So they're there are certain components, like just like anything else,
there's there's what's what's included, and there's items that are
not included. But let's say we have, you know, a
cam failure, right, or let's say there's an internal you know,
a lifter issue or something like that, there's a there
is going to be coverage on those components because our
job is to make sure that vehicle stays as clean
as protected as as possible. But sometimes things do happen.
(13:20):
There are some exceptions, for example, if if it's a
known industry issue or there's a factory TSB you know,
stating that there is a you know, it's a known
problematic or engine.
Speaker 1 (13:29):
Pattering, a pattern failure kind of exactly.
Speaker 2 (13:32):
Yeah.
Speaker 1 (13:32):
Thing, But it's basically you're saying, if they do the maintenance,
they're covered, yes, sir.
Speaker 2 (13:37):
And actually a really cool short story, we just covered
a motor Oh gosh, it's probably been about seven eight
months now with three hundred and forty one thousand miles
and he started using MOA back at forty thousand miles
years ago and the failure that he had, the customer
was eligible for what they call Tier one coverage and
we paid up to four thousand dollars to have that
motor taken care for that customer because he did his part.
(13:59):
And so again that was it was wonderful to step
in and help assist that shop and just taking care
of the taking care of the customers. So they again
we're all about rewarding people for doing good maintenance on
their vehicles.
Speaker 1 (14:09):
And there's that BG Lifetime Protection. Sparrow, it's been a pleasure, sir.
If the listeners want more information, where can they get it.
Speaker 2 (14:17):
The best place for consumers is BG find a Shop
dot com. It give gives people a chance to type
in their zip code, their address, and it pulls up
all the surrounding shops in their market and for shops
that are listening as well that need some support material anything.
Bgprad dot com is now our B two C excuse me,
B to B site. BG find a Shop dot Com
is our consumer facing B two C site.
Speaker 1 (14:38):
Cool beans, Hey, Sparrow, it's been a pleasure, man. I
always enjoy our conversations we look at together again real
soon you have a great rest of the day.
Speaker 2 (14:45):
I appreciate that you as well. Thanks for having me
on today.
Speaker 1 (14:47):
You're very welcome. I'm ron an Any and the car Doctor.
We're back right after this
Host
Ron Ananian
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