From aggressive integrator days to nurturing secret-service-style classroom support, Jon shares hard-won insights, hilarious metaphors, and a grounded philosophy on service, leadership, and staying calm when tech — or people — break down.
- Jon’s AV career evolution from thermal fax machines to Emory Med
- The “giver” mindset and being proud of being the solid guy
- Why working in AV is fundamentally a service industry
- The Secret Service metaphor: take the bullet, get no credit
- Keeping the ducks and bunnies alive (you’ll just have to listen)
- On callings, middle school teachers, and the discomfort of real compassion
- Advice for newcomers: don’t panic — and know enough to call BS
- Why calm wins: from Kennedy to control rooms
- Subject matter expertise vs. impostor syndrome
Connect with Jon:
📧 jon.hamilton@emory.edu
🔗 Jon Hamilton on LinkedIn
Connect with Ryan:
https://twitter.com/Ryan_A_Gray
https://www.linkedin.com/in/ryanagray/
📧 ryan@higheredav.com
Follow the Show:
🎧 http://higheredav.com/ryangray
Voiceovers by Chris Dechter:
https://twitter.com/cdechter
https://www.linkedin.com/in/cdechter/
Please rate and review the show wherever you get your podcasts. Feedback is always welcome — and we look forward to hearing from you!
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