In today’s INNsider Tip, I will talk about How to Respond to Negative Reviews.
Continue watching, reading or listening, and I'll, and I'll share some other ideas we have seen …
https://keystonehpd.com/how-to-respond-to-negative-reviews-innsider-tips-062
Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips
Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success
To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups
Check out all our amazing courses
https://courses.keystonehospitalitydevelopment.com/
Episode Transcript
Hey, welcome to Insider Tips.In today's Insider Tips, I am going
to talk about how to respond tonegative reviews. Attention all current and aspiring
hotel, resort, in, bedand breakfast and holiday rental owners and managers.
Are you ready to take your hospitalityproperty business to the next level?
(00:34):
Look no further. The Guide toOwning and Operating a Hospitality Property Successfully Online
course is here to help you succeed. This course is packed with valuable information
and insider tips from industry experts,covering everything from marketing strategies and customer service
(00:55):
to financial management and staff training.Whether you are a seasoned professional or just
starting out, this course is perfectfor anyone looking to grow their business and
enhance their skills. You will learnhow to create a memorable guest experience and
keep your guests coming back from more. What are you waiting for? Enroll
(01:15):
today and start reaping the benefits ofa successful hospitality property business. Social media
has the ability to attract new guestsand help retain the loyalty of past guests.
It allows your guests to communicate withyou directly, praise you for an
excellent experience, or give you positivefeedback. But it can also be a
(01:38):
method for guests to share a negativeexperience. One bad review on Twitter or
Facebook can be on tens of thousandsof other timelines within just a couple of
days. Social media can be apowerful too, so you have to know
how to handle negative feedback positively.Here are a few tips. Be responsive.
(02:05):
If a guest leaves negative feedback,respond to it quickly to address their
concerns. You, as an owneror manager should approach the guest directly and
with compassion and politely. Ask themto call you on a toll free number
or email you directly. When addressinga guest's complaint via social media, be
(02:25):
concise, constructive, and clear,and avoid confrontation when trying to provide a
solution, even if you know thecomplaint is not valid. Tell them you're
going to check into it and thatyou take their feedback seriously. Keep your
promise. If you promise a guestthat gave you a bad review that you
(02:46):
are going to make things better byimproving room service, cleaner, bathrooms,
friendly, your service, et cetera, you had better do it. The
guests who complaint might not come backto check, but new guests who have
read the review and the responses willexpect these changes have been made. This
(03:08):
goes towards your credibility and future profits. Well that's it for today's episode of
Insider Tips. If you haven't doneso yet, make sure you subscribe so
you don't miss any future insider tipsand check out our groups. Join the
best one for you. You cansubscribe at Keystone hpd dot com slash Insider
(03:30):
hyphen Tips and to find your bestgroup option, visit Keystone hpd dot com
slash Private hyphen Groups. Well that'sit for today's tip. Until next time,
have a funday
Popular Podcasts
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
Ruthie's Table 4
For more than 30 years The River Cafe in London, has been the home-from-home of artists, architects, designers, actors, collectors, writers, activists, and politicians. Michael Caine, Glenn Close, JJ Abrams, Steve McQueen, Victoria and David Beckham, and Lily Allen, are just some of the people who love to call The River Cafe home. On River Cafe Table 4, Rogers sits down with her customers—who have become friends—to talk about food memories. Table 4 explores how food impacts every aspect of our lives. “Foods is politics, food is cultural, food is how you express love, food is about your heritage, it defines who you and who you want to be,” says Rogers. Each week, Rogers invites her guest to reminisce about family suppers and first dates, what they cook, how they eat when performing, the restaurants they choose, and what food they seek when they need comfort. And to punctuate each episode of Table 4, guests such as Ralph Fiennes, Emily Blunt, and Alfonso Cuarón, read their favourite recipe from one of the best-selling River Cafe cookbooks. Table 4 itself, is situated near The River Cafe’s open kitchen, close to the bright pink wood-fired oven and next to the glossy yellow pass, where Ruthie oversees the restaurant. You are invited to take a seat at this intimate table and join the conversation. For more information, recipes, and ingredients, go to https://shoptherivercafe.co.uk/ Web: https://rivercafe.co.uk/ Instagram: www.instagram.com/therivercafelondon/ Facebook: https://en-gb.facebook.com/therivercafelondon/ For more podcasts from iHeartRadio, visit the iheartradio app, apple podcasts, or wherever you listen to your favorite shows. Learn more about your ad-choices at https://www.iheartpodcastnetwork.com
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com