Episode Transcript
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Speaker 1 (00:01):
Hello. My name is Michael Dawson, your host of My
SENTI Small Business Stories. In this episode, we'll be talking
with Nick Fasola, owner of Pasola Hospitality Group, which includes
Revolution Rotissary, Milkman, and Mdoor restaurants. We'll find out more
about that, but first we'll be right back after this message.
Speaker 2 (00:22):
Did you know twice as many small businesses survive past
five years when they have the support from a mentor.
My SINCI Small Business Story is brought to you by
the volunteer mentors of Score Greater Cincinnati, a nonprofit organization
that helps launch hundreds of new small businesses and even
more jobs in Cincinnati, Northern Kentucky, and Indiana every year.
Our vision is to give every person the support they
(00:43):
need to thrive as a small business owner. Visit score
dot org slash Greater Cincinnati to request a free business
mentor or share your own expertise. You can also listen
and subscribe for more stories about overcoming challenges, clearing obstacles,
and owning a successful small business.
Speaker 1 (01:00):
Welcome Nick, and thanks for coming on the show.
Speaker 3 (01:02):
Thanks great to be here. Please reading me.
Speaker 1 (01:05):
I don't think I got the amor restaurant pronounced correctly.
How does that go?
Speaker 3 (01:10):
Amador?
Speaker 1 (01:11):
Amador? Okay, good, I'm glad I asked that because I
knew when I read it, I thought, well, let that
that can't be right.
Speaker 3 (01:18):
It's all right, you just gotta you got.
Speaker 4 (01:20):
I have to come check it out to really live
live it absolutely.
Speaker 1 (01:25):
So I believe you were a SCORE Client of the
Year in twenty twenty one.
Speaker 3 (01:32):
Yeah, twenty twenty twenty twenty one.
Speaker 1 (01:34):
Somewhere to me, I can't remember, but I knew it
was during the pandemic portion. So things are getting a
little fuzzy when all of that, yeah transpires. And I
also know that you have used SCORE mentoring service for
a number of years. How did you find out about Score?
How did you get connected with them?
Speaker 4 (01:53):
I had no idea Score existed until I decided to
start a business and realized I don't know how to
make financial projections. So I was referred to SCORE from
the OTR Chamber of Commerce, actually, and then I was
(02:14):
linked up with a few people, and then they ended
up getting me to more of a specialist help with
financial projections, and that that was Dan Nagel, and he
since retired from Score, but he turned almost into family,
you know, we were doing everything together for six maybe
seven years.
Speaker 3 (02:34):
He was with me, so pretty incredible.
Speaker 4 (02:37):
I mean, he taught me how to do accounting, you know,
light accounting and bookkeeping.
Speaker 3 (02:41):
I knew none of that.
Speaker 4 (02:43):
And now I think, somewhat ironically, that the reasons why
I reached out to Score have turned into strengths that
I continue to use to this day.
Speaker 1 (02:54):
Before we went on air, you were also talking to
me about that you not only do you have hospitality group,
but you do have another business section that you that
you have that you're working on, a business broker and
a commercial real estate advisor. Want you tell me a
little bit about that.
Speaker 4 (03:13):
Since I've really I've stabilized things with the restaurant group,
I wanted a new challenge, something that really played off
of my strengths. I decided to get into commercial real
estate and business brokering, which business brokering for those who
aren't as familiar with the turn Effectively, it's that it's
buying and selling businesses, not I mean, these businesses can
(03:33):
have real estate, and that's certainly why it's nice to
have the real estate license, but it can be a
restaurant that is leased and somebody wants to sell it
and then finding buyers for that.
Speaker 3 (03:45):
I just really could be any business.
Speaker 4 (03:48):
I'm my whole network is very very intensive into the
restaurant bar industry. So that was a natural starting point
and things have taken off very quickly because there's a
huge need for it. The restaurant business can be something
that's very lucrative, but at some point people want to.
Speaker 3 (04:09):
Retire or get out or whatever it is.
Speaker 4 (04:11):
And I wish that I knew that that was an
option where you can actually get some value out of
what you've built, even if it's you know, even if
things aren't going great, you can still get some value
out of it, and if they're going great, you can
get even more value out of it. And then on
the buyer side of things, what I think is fascinating is,
(04:31):
you know, I started all my businesses from scratch. I
think there's something that relative to people who are reaching
out to score, many of whom I'm sure talking about
a starting a business from scratch, there is another way,
which is by a business that is stable and cash
flows and then put your spin on it. And I
(04:53):
think there's going to be a tremendous amount there already is,
but there's going to be a tremendous amount of opportunities
as boomers and other and people are retiring to turn
these businesses into something that you know, is more in
line with modern marketing strategies technology.
Speaker 3 (05:11):
But they still cash flow, so they ca a lot.
Speaker 4 (05:14):
There's a lot of great businesses out there that still
cash flow great, and they're not as great as they
could be, and a buyer comes in with some fresh
ideas and makes it better.
Speaker 3 (05:22):
So I think it's a really cool industry that I
wanted to be a part of.
Speaker 4 (05:26):
And because I am an active entrepreneur, I'm a pretty
unique candidate for this. A lot of people thought I
was crazy, and I am crazy, but really what I
do is I build teams around me to help facilitate
these things, and so far it's been really it's been
a lot of fun.
Speaker 1 (05:46):
Great, great. I want to go back to something you
said about your score mental uh felt like family for
a while. That is something I've heard from a lot
of people who have used Score, particularly if it's been
a long relationship, it's like their family or you know,
trusted Advisor. And I find that interesting because again I
(06:10):
hear that quite frequently. So I was glad to hear
you say that that's nice. So talking about SCORE and
you've used them and you felt feel strongly about them,
would you recommend Score to people that have come to
you and say, hey, I've got an idea thinking about
starting a business, or they have been in business for
a couple of years and are struggling a little bit.
Speaker 4 (06:33):
Absolutely, I couldn't recommend it more. It's a free resource
that I wish more people knew about. I couldn't have
afforded to pay somebody at that time to give me
any advice, let alone the quality of advice today I received.
(06:54):
You know, I effectively got a free education in you
know everything financial from Dan Nagel, and then you know
Carlon Stam who's another one, and then later on at Bozinski.
So I had a team of three SCORE mentors that
really helped turn me into a well rounded business person.
Speaker 3 (07:14):
And they don't take payment.
Speaker 4 (07:16):
I think that that's a crazy thing that people don't understand,
and it's huge. So I think a lot of people think, oh,
it's only Score, it's really base level. Just if I'm
figuring out if I want to start a business, go
talk to SCORE. A lot of people are aware that
exists for that purpose, and it does. But I think
(07:37):
the more when you get into the more strategic business problems,
there's a lot of retired executives entrepreneurs that have been
through these things. So I look at it like it's
kind of a cheat code into just getting the right answer.
And I think that's not just with SCORE, but just
in general. The sooner you learn that as an entrepreneur
(07:59):
is you can struggle and just wonder what the right
answer is. But odds are if you know somebody out
there who's been there and done that before, they probably.
Speaker 3 (08:10):
Could just tell you this is exactly what you need
to do. And that's that's kind of the role that
SCORE phil for me to advise me on those decisions.
Speaker 1 (08:20):
So what's new with you? What's coming up on the horizon.
Speaker 4 (08:26):
This month, we took over a food hall so at
Newport on Old Levee.
Speaker 3 (08:32):
So Amador is located at Newport on Old Levee.
Speaker 4 (08:35):
We have a solid relationship with North American Properties now Jamestown,
and they there is an existing food all there. They
wanted a more local presence with the management company and
love what we're doing at Amador.
Speaker 3 (08:51):
So we're taking that.
Speaker 4 (08:52):
Over and it's going to be called bridge View Food Hale,
and for those who don't know what food halls are,
it's kind of a local independent food court with the
central bar and programming and a lot of fun. Really
have options for all kinds of people because there's there's
(09:13):
four different food options and then we pair the beer
the cocktails with a lot of what these food vendors
are doing.
Speaker 3 (09:20):
And my goal is to make bridge.
Speaker 4 (09:23):
View Food all a hub of the Newport on the
Levee development as well as in Newport community, using other
vendors and things from around northern Kentucky in conjunction with
my mission of making Newport on the Levee cool again,
so to speak, and.
Speaker 3 (09:41):
Feel like a place for locals.
Speaker 4 (09:43):
To play, hang out and all that stuff, because there's
a lot of great things going on there and people
just think it's a mall back from you know, when
there's all these big chains, and really, you know, other
than a couple chains that are left, it's all local
independent operators.
Speaker 3 (10:03):
So I think there's some.
Speaker 4 (10:04):
Special obviously with a great view, great river, but really
excited to have that new opportunity. It's big for us,
definitely the biggest projects so far and hopefully one of
many more.
Speaker 1 (10:18):
Is it open now or will it be open?
Speaker 4 (10:21):
It is currently operating under the Galley on the Levee
and the new name will officially switch to bridge View
Food Hall on October first, So we are operating it
this month September, but October is when the name changes.
And then over the next few months we'll be completing
(10:44):
the full rebranding, fine tuning the bar program, be investing
some dollars into the interior, making it more experiential, have
fun of games, programming, some new furniture, core just making
it an awesome place to go, not that it isn't
(11:05):
right now, but you know, it's the little things that matter,
and that's that's really what we're going to bring to
the table and make it a special place, unlike any
other things in the in the greater Cincinnati area, including
the other food alls.
Speaker 1 (11:17):
Well, Nick, when we were talking before going on air,
and I'm made a note here, you were talking a
little bit about scaling businesses as you grow kind of
curious about what you meant by that.
Speaker 4 (11:31):
What I think is really important as an entrepreneur or
anyone who's active an entrepreneurs thinking about it is you
got to begin with the end in mind, but also
realize that along the way, whatever you think that business
is going to be or become, it's not actually going
to turn out that way. It's somewhat of a conundrum.
(11:53):
So you plan, but plan for things to change. And
when it comes to scaling though, there is one thing
though that I feel very strong about. You have to
at some point, as option or change your mentality from
I'm going to do this all myself, and you need
to be at first you need be really willing to
truly do it all yourself and be wear all the
hats and work.
Speaker 3 (12:14):
The hours you have to do that.
Speaker 4 (12:17):
If you think you're not going to do that for
a period of time, you're probably gonna end up failing.
But at some point you need to realize when is
it the time to stop just working hard and start
working smart?
Speaker 3 (12:30):
And hopefully it's sooner or later.
Speaker 4 (12:33):
And then when it comes to scaling things, I think
it's really about, you know, I put in place something
that you know, some certain industries called shared services or
or a corporate infrastructure in which I have a support
team that helps put in place systems, KPIs, scorecards, really
(12:54):
things that even though I have different restaurant concepts and
locations that are differ areas, they are ninety percent the
same in terms of how they function systematically. And that's
really an important thing where, regardless of the industry, is
just figuring out how do you set up these efficiencies
(13:18):
at a corporate level, so when you add in another
location or another product or service, it doesn't double your
costs or trip with you know, it's a drop in
the bucket because you already have the people, infrastructure, and
in some cases the physical infrastructure to do that revenue.
Speaker 3 (13:39):
So I think it's really important.
Speaker 4 (13:40):
And the other thing I'll say about scaling is, you know,
I've had a really interesting journey about financing my growth,
and I've largely bootstrapped it and taken on a lot
of SBA loans, which is good for some reasons, but
all so not good for other reasons. So I think
(14:02):
I was really debt set on not taking investors on
at first, because you.
Speaker 3 (14:08):
Know, I didn't want to give up equity or control.
Speaker 4 (14:11):
And now thirty five year old Nick is kind of
looks at things completely differently, right, I think investors can
be your partners. You know, you shouldn't take money from anyone.
You should always have a great attorney to help structure
things properly. But you know you can go a lot
farther with partners, strategic partners, and you know money makes
(14:35):
the world go round, and you could be a significant
competitive disadvantage if you're not well funded. So I see
that now, and I think that in most businesses, if
you're not growing, you're dying.
Speaker 3 (14:49):
It's kind of important to remember that.
Speaker 1 (14:52):
Well more times. Just about up, Nick, I'd like for
you to take a moment again and tell us about
your business that are out there, and because I know
folks will be curious about the different properties.
Speaker 4 (15:06):
So Pasol Hospitality Group is my restaurant group. Revolutionary Tissory
is my first concept that started as a ten in
Findlay Market and now is a pleasant Ridge ro tissary,
chicken and you know, craft beer, all that good stuff.
Milkman is my second concept that's in over the Rhine.
It's smash burgers, boozy milkshakes, speedy service, really fun one there.
(15:32):
Amid Or Cuban is a Cuban restaurant rumbar at Newport
on the Levee, overlooking the skyline and the bridges. We
have a live music, it's casual, find dining unlike anything
you've ever seen before. And then bridge View Food Hall
I kind of already talked about that. That's also located
in Newport of the Levee. Four different independent operator food concepts.
(15:56):
And then a craft bar program. Really casual, have a
lot of fun events. Yeah, it's a it's a great time.
Speaker 1 (16:04):
Well, thanks again for coming on our program. If you
are interested in having Score help you with free mentoring services,
or if you'd like to volunteer and become a Score mentor,
go to score dot org and click on the appropriate lenk.
Thank you.