- Define Processes: Ask “Why do you do it that way?” to uncover gaps and create consistency.
- Use DMAIC: Define, Measure, Analyze, Improve, Control, establish “normal” and fix what’s “abnormal.”
- Apply Lean Thinking: Reduce wasted motion and idle time (e.g., proper tool placement, faster approvals).
- Link KPIs to Action: Observe workflows directly (“management by walking around”), not just reports.
- Commit to Continuous Improvement: It’s a loop, not a one-time fix.
- For MSOs: Scaling requires standardized systems and local accountability.
The payoff: higher efficiency, stronger customer experience, productive technicians, fewer mistakes, and sustainable growth. David Boyd, https://www.callinbound.com/ Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast:
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