Titan Sub, Challenger, and Data [E192] - Diagnosing the Aftermarket A to Z

Thanks to our Partner, NAPA Autotech TrainingIn this thought-provoking episode, Matt Fanslow draws parallels between the tragic failures of the Titan submersible and the Space Shuttle Challenger and the common pitfalls in the automotive aftermarket industry. He discusses how ignoring expert advice, dismissing data, and letting ego drive decisions can lead to catastrophic consequences—whether in deep-sea exploration, space travel, or running a repair shop.Matt reflects on the importance of heeding warning signs, fostering a culture of curiosity, and making data-driven decisions to ensure business success and safety. He also shares insights on leadership, accountability, and the dangers of the Dunning-Kruger effect in automotive repair.Key Topics Discussed:The Titan Sub Tragedy

• How ignoring engineering warnings led to disaster.
• The dangers of cutting corners for cost savings.
• Parallels to shops ignoring best practices in repairs.

The Challenger Disaster

• Overlooking expert concerns for the sake of progress.
• The human cost of preventable failures.

Ego & Ignoring Data in the Aftermarket

• Why shop owners/managers dismiss KPIs and expert advice.
• The dangers of "This is how we’ve always done it" thinking.
• Case studies of shops that succeed vs. those that struggle.

Dunning-Kruger Effect in Automotive Repair

• How overconfidence leads to mistakes.
• The importance of continuous learning and humility.

Leadership & Accountability

• Why fear and ego hold businesses back.
• How to foster a culture of improvement.

Final Thoughts & Takeaways

• The importance of data-driven decisions.
• Encouragement to seek training and mentorship.

Notable Quotes:

• "Ignoring warning signs—whether in deep-sea exploration or auto repair—leads to failure. The data is there; we just have to look at it."
• "Ego and fear are the two biggest roadblocks to success in this industry."
• "If your shop is struggling, the first question should be: Are we ignoring the experts and the data?"

Thanks to our Partner, NAPA Autotech TrainingNAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Contact Information

• Email Matt: [e-mail]
• Diagnosing the Aftermarket A - Z YouTube Channel
• Subscribe & Review: Loved this episode? Leave a 5-star review on Apple Podcasts and Spotify

The Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental...