We explore how top brands are shifting their focus from acquisition to delivering real value that keeps subscribers around. We talk about the evolution of cancellation strategies (spoiler: it’s not the end of the road), what personalization actually means today, and how AI and better data are reshaping customer experience.
Whether you're a DTC brand, membership model, or scaling SaaS subscription, this episode dives into the strategies brands of any size can use to create loyal subscribers and sustainable growth.
🧠 Topics we cover:
- Why subscriber acquisition is slowing—and what to do about it
- How to turn cancellation into a retention opportunity
- What personalization really looks like in 2025
- The role of AI and predictive offers in retention
- Why your tech stack needs to match your retention goals
New episodes drop every Tuesday. Hit that subscribe button and stay tuned.
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