Do You Struggle To Get A Meeting With Your Contractor?

In this episode of *The Cleaning Indy Podcast*, hosts Tom and Sarah Moore tackle a crucial issue that many facility managers face—why it can be so difficult to communicate directly with onsite cleaners.

They explore how certain cleaning companies use independent contractor (1099) models instead of hiring W-2 employees, leading to miscommunication, lack of accountability, and a drop in service quality. Drawing from their own experiences and real-world cases, they shed light on why this practice is so common and how it ultimately affects both the workers and the businesses that hire these services.

The discussion highlights how some companies outsource their cleaning work to subcontractors without informing clients, leaving facility managers struggling to address cleaning concerns. Tom and Sarah share real-life examples, including a situation where a company was unaware that their cleaning provider had hired an entirely different company to handle the actual cleaning. They also discuss major lawsuits and Department of Labor investigations into the misclassification of workers, where cleaning companies have been found guilty of avoiding tax obligations and underpaying their staff.

Tom and Sarah emphasize the importance of choosing a cleaning company that hires and invests in W-2 employees rather than relying on subcontractors. They explain how businesses can protect themselves by asking the right questions during the hiring process—such as whether the cleaning company directly employs its workers and what steps they take to ensure training and accountability. By opting for a provider that values long-term relationships and company culture, businesses can secure more consistent, high-quality cleaning services while supporting fair labor practices.

Before wrapping up, the hosts invite listeners to take their **Cleaning Quality Quiz** at CleaningIndy.com to assess their current cleaning service. They also tease the next episode, where they’ll discuss another common frustration—missed trash cans and overlooked cleaning tasks. Don’t forget to leave a review on Apple, Google, or Spotify and subscribe for more insights into keeping your facility clean and well-maintained!