🎙️ Reality Bytes: XLA 2.0 – The New Frontier of Experience-Led IT (w/ Maurice van den Driessche) - The DEX Show: A Show for IT Change Makers

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🎙️ Reality Bytes: XLA 2.0 – The New Frontier of Experience-Led IT (w/ Maurice van den Driessche)

May 13, 2025 • 26 mins

The team sits down with Maurice van den Driessche, Senior Solution Consultant at Nexthink, to explore the real-world evolution of XLAs. With nearly seven years at Nexthink and deep experience in IT governance and service management, Maurice offers candid insights on the power and pitfalls of experience-level agreements in 2025. From sentiment-driven IT to the emergence of the Experience Management Office, this episode is a must-listen for anyone aiming to move beyond KPIs and into actionable, people-first service transformation.

Listen to Alan Nance on XLAs here

Download part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era', free of charge right here

Register for Nexthink Experience 2025 here

Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)

Download a free copy of Forrester's 2024 EUEM Wave™ report here

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).

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.css-14f5ked{margin:0;word-break:break-word;display:-webkit-box;-webkit-box-orient:vertical;box-orient:vertical;-webkit-line-clamp:2;overflow:hidden;}🎙️ Reality Bytes: XLA 2.0 – The New Frontier of Experience-Led IT (w/ Maurice van den Driessche)