The Angry Caller, the Calm AI, and the Best Customer Service Moment I Never Had | When Aiva met Mr. Shouty… and absolutely handled it. - 🎙️ Voice First AI: The Future of Conversations

All Episodes

The Angry Caller, the Calm AI, and the Best Customer Service Moment I Never Had | When Aiva met Mr. Shouty… and absolutely handled it.

April 17, 2025 • 8 mins

In this episode of Voice First AI titled: 'The Angry Caller, the Calm AI, and the Best Customer Service Moment I Never Had,' Michael explores an interaction with an irate customer that was defused by the AI named Ava. Ava, programmed to gauge customer emotions and respond calmly, effectively diffused the tense situation and turned it into a positive customer experience. The owner of a plumbing company, struggling to handle a high volume of calls, uses Ava to manage customer complaints. One customer's anger was quickly quelled by Ava's calm, collected, and solution-oriented response strategy, serving as a testament to the potential benefits that AI can bring to a business's customer service department. Ava's story highlights the tremendous potential of AI in improving customer experience by taking the emotional volatility out of the equation.

Aiva Answering Service

Mark as Played

Advertise With Us

Popular Podcasts

Stuff You Should Know

If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.

Dateline NBC

Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com

On Purpose with Jay Shetty

I’m Jay Shetty host of On Purpose the worlds #1 Mental Health podcast and I’m so grateful you found us. I started this podcast 5 years ago to invite you into conversations and workshops that are designed to help make you happier, healthier and more healed. I believe that when you (yes you) feel seen, heard and understood you’re able to deal with relationship struggles, work challenges and life’s ups and downs with more ease and grace. I interview experts, celebrities, thought leaders and athletes so that we can grow our mindset, build better habits and uncover a side of them we’ve never seen before. New episodes every Monday and Friday. Your support means the world to me and I don’t take it for granted — click the follow button and leave a review to help us spread the love with On Purpose. I can’t wait for you to listen to your first or 500th episode!

.css-15opob5{left:0;position:absolute;top:0.8rem;} All Episodes

.css-14f5ked{margin:0;word-break:break-word;display:-webkit-box;-webkit-box-orient:vertical;box-orient:vertical;-webkit-line-clamp:2;overflow:hidden;}The Angry Caller, the Calm AI, and the Best Customer Service Moment I Never Had | When Aiva met Mr. Shouty… and absolutely handled it.