The Show Presents: P1 Podcast 10.2.23 Eddie's AWFUL Customer Service Experience

Eddie tried to treat himself to a coffee this weekend and got the rudest barista on the entire planet. He tells us all about it on today's P1 Podcast.

Episode Transcript

(00:00):
Well, I don't know if I'mhanging around Thor too much. But guys,
I had a little bit of anincident with uh customer service situation.
Well, you know we've been hearingabout Thor letting luson people. Oh yeah,
you know he had this situation where, you know, he's at a
pizza joint, like guy told himto relax. Didn't like that. What

(00:23):
was insane because I was just standingthere. I looked annoyed, for sure,
but I hadn't set a work likeit was insane? Mon did relax?
Well I had a situation as well. I'll be honest with you.
I didn't hold back. Oh weain't done yet. It's time for the
completely uncensored and unacting filtered except forthat part. The show's after show starts

(00:52):
now. Yeah, listen, thisis not like me. Wow, I'm
pretty chill. Guy you are.It takes a lot to get me heated,
right, But I don't like badcustomer service. See, I feel
you're the perfect balance between me andThor. I just totally take it.
Like guys will walk up to meand say at M and I'll have the

(01:15):
money that actually happens. Yeah,you have to be wearing a trash bag
and approach me as I'm leaving theYeah, and I'll get bad service.
I won't say anything. I getthe wrong food, oh yeah, I'll
just eat it or eat around itor whatever. And that Thor's the complete
opposite. Yeah, he'll get here. He loves to complain. He's waiting

(01:38):
for the confrontation. So I thoughtyou were the perfect balance between us.
Got to catch me, okay,okay. And I wasn't really in a
bad mood or anything. I justthought it was wild the reaction. And
I'm I'm an older guy. I'vecome from the old school that the customer
is always right. I worked incustomer service for a little while, so
wow, you know, I knowhow to act. You know, you

(01:59):
got to be somewhat cool. Andif I don't get that, if you
go over the top rude to me, then I'm gonna I'm gonna say something.
And you know it's it's just itdepends. Sometimes I'll just play the
you know, like like, really, we're really gonna talk like this,
Like that seems kind of crazy.And I pointed out to them, but
this time I may have gone alittle bit for a little step too far,

(02:22):
and I don't know. It dependsyou tell me thor you know what
you think how you would have handledthis situation. So I do the grocery
shopping in my house, and it'skind of odd. I don't grocery shop
at the same place every week.Really, I will balance in between a
Ralph's and an Albert since what whatmakes you pick? Why is it a

(02:44):
Ralph's day? And why would itbe an Albert since the day there is
not much that goes into it.I am a big coupon guy. Now
when you go to Ralph's, youget coupon. I get him in the
mail. And so once I startedget him in the mail, I was
like, oh, use coupon.I thought it like the Ralph's card,
it does it for you the app. So it depends what are we doing
which store? So at Albertson's thereis no card anymore. You just put

(03:07):
in your phone number and you automaticallyget the savings. At Ralphs, yes,
you can go swipe your card,you can go app you can get
coupons, all these different savings whatever. I don't even know. So are
you a paper coupon guy? Yeah? So that get him in the mail
and so once I started getting inthe mail, I'm like, well,
why would I not use these ifI could save ten bucks? Why not?

(03:28):
It doesn't It's not that hard.And and they have the algorithm of
what you shop for, so theysend you the things that I'm actually buying.
Yeah, so I'm like, yeah, I'll tear these off. Boom
boom boom. Bring Why not doyou have like a little coupon book?
No, I just oh, okay, a little file folder my mom has,
like you know, well, okay, and so if I don't have

(03:53):
any coupons, Albertson's is a littlebit closer, so I'll go there as
soon as I have enough coupons.So I'm bouncing and shocking for you because
you are mister consistent. It's verytrue. Okay, Well, I've last
two weekends. I don't know why. Uh, in one of my stores

(04:15):
there is a Starbucks inside, youknow how they haven't and some grosser stores
at some places. Well, forsome reason last week I was like,
finished my shopping walking out. Idon't ever get Starbucks. Ever. What
time of the day are we talkingmiddle of the day? Okay, maybe
one o'clock? Yeah? Well,and I yeah, again, you know,

(04:41):
I've I've probably already done stuff forthe day. Whatever, need a
red bull to need up both?And I go, you know what sounds
good right now? Every once ina while, and I haven't done this
forever, I'll get a frappuccino.Last week I decided that sounds a nice
little treat, Emily, do youhave a question about they're always cold?

(05:06):
He got a hot or a coldone? I didn't know, and I
did and it was a delight.Was like, I haven't had one of
these forever. It's like drinking amilkshake. It's a good little treat,
wonderful. We deserve it, thanksthought so too. So this week pushing
my card out, nobody's in lineagain. I go two weeks in a

(05:28):
row. You naughty boy? Whatis this becoming? The thing? Is
this becoming? Careful? Man?To be careful. We don't need a
slurpy incident. I'm gonna do it. I won't do it. But that
morning I had practice baseball practice,so I only had a cup of coffee.
So was I a little bit tired? Dragon was dragon assid a little

(05:50):
bit? I went, you knowwhat you deserve a kid? You earned
it yourself, I'm gonna get anotherone. There's no line. Get your
kids another one. Don't. Don'tmake this a habit, anybody, you
know what? Why not? Allright? Why not? So I go
up there order my thing, andit's a I feel like it's a fairly

(06:12):
simple order. You know, youget these half calf double this fat,
non fat, you get those,you get those, you get those hot
frappuccinos, right, and those arealways crazy. So I go grande mocha
frappuccino, no whip, and forStarbucks, I feel like that's a pretty

(06:32):
easy order. So the only thingis no whip. That's the only thing
that'sracco I don't need the whip onlyno whip. Boom done. And you
know they ride it on the cup. Oh yeah. And I could tell
she was kind of looking at melike whatever, And I was like,
oh, man, you're an asshole, because I didn't know it was a

(06:54):
weird look. But I was like, I didn't think it was that weird
of an order. But no,that's a very common. So then I
go over to the side and waitfor my drink and I'm again I'm the
only person there, and there's onlyone employee. Okay, so she goes,
makes my drink, sets it downin front of me, and I
look at it, and I go, well, that's not what I ordered.
The drink was white and it hadwhip cream, complete opposite of what

(07:18):
I just worked. And so Ilooked at it, and I looked at
her, and I go, that'sa mocha frappuccino, no whip because I
didn't think it was mine. Yeah, and I and she she picks,
she looks at me, kind ofrolls her eyes, takes off the lid,
and then dumps it out and justwashes the cup out and goes and

(07:38):
doesn't say a word. By theway, she doesn't say, oh my
gosh, I'm sorry I made thewrong thing, or doesn't risk anything,
just rolls her eyes and dumps itout, like like I'm the fucking idiot
over here who ordered. I don'tknow. I can't figure it out.
I'm like, why are you madat me? It's so weird, and
go, oh, I thought Ithought you ordered the different. I'm sorry,

(08:01):
Yeah, And I wasn't a dickabout it, honestly. I go,
the way I said it is exactlyI said it. I went,
that's a grunt or that's a mochafrappuccino, no whip easy? What did
I do? I go and Ithought, honestly, was somebody else's drink,
So I didn't want to take itright. But she was like looking
at me as she put it down, and I was like, wait,

(08:22):
that can't be. So it wasmore confusion than it was like questioning her.
But she was pissed. Clearly,I've I've insulted her her abilities to
make a coffee drink. So shetakes a lit off, dumps it out,
and then washes the cup out,which I thought was pretty well,
that's the saying. So right there, I would have said, because for
her not saying not going on mybad, I made the wrong drink.

(08:43):
I would have said, hey,are you don't use the same cup?
That's disgusting. Use a different cup. Oh, that's what I would have
said. See, I thought aboutthat because I did think it was weird.
But then I was like, well, it's all just the same stuff
in the cup. Yeah. Butif you're going to be if you're going
to be an asshole, I'm gonnabe asshole. True. So if you're
gonna so if you're gonna you shouldn'tbe using the same cup. But I'm

(09:05):
not there yet. But also too, I don't know what's in that drink.
Maybe I'm allergic to something that drink. Yeah, I didn't think I
was, So maybe you are.Maybe bana banana prap. Wow, that's
crazy. So I'm not there yet. I'm not even irritated yet. I
just I'm more likes you. You'rezero to sixteen. I'm not there yet.

(09:26):
Yeah, I'm just like what thehell? Like and then and then
like kind of like what just happenedthere? Why are you mad at me?
Yeah, I'm trying to prose.I'm like sad, like why are
you? Why are you mad atme? What did I do this?
I suppose a little afternoon trigue.I know you're ruining. You deserve it.
I'm I've earned this. Like whatevershe goes makes the new thing.

(09:46):
I could see her like intentionally pouringextra of something, you know, to
like prove a point I don't know. Good. So she remakes it right,
pours it a thing, puts itdown, make I contact with me
and goes better. And now nowthe light switch has flipped, you look

(10:11):
at me and go better, andI go you made the wrong drink.
Right, So I may or maynot have had a response. Oh no,
what Eddie, this is like youwhat did you say? You're gonna
talk to me like I'm a fuckingasshole. I'm gonna talk to you like
you're a fucking assholeh Okay, Iain't having this. I'm a grown ass

(10:31):
man. Okay, who's trying tohave a delicious Starbucks frappuccino. Yes,
okay that I've earned. Yes,it's it's your day. Yes. So
she hands puts it down and goesbetter and I go, well, yeah,
that's the drink that I ordered thistime. And I go, and
it's actually better than your attitude.Stop it, stop it, picked up

(10:54):
my frappuccino, put my straw inand walked away. She didn't, She
didn't. She just looked at methe whole time like I am the biggest
piece of shit on the planet.And I still don't know what I did
that it was wrong. She madethe wrong drink. She was upset that
I that I pointed it out.I guess I should have just drank the

(11:16):
drink that she made it. Yeah, she I don't know. Then she
dumps it out, washes out thecup, doesn't even give me a new
cup, makes the drink correctly andputs it out and goes better better.
So I had to say something,I really respect what you did. Yeah,
what would you have done? Sofirst I would have complained about the
cup cup, So say she irritatinglygets you a new cup and then moves

(11:39):
on and then does the better thing. I would have said, actually no,
and then I would have asked tospeak to the manager. Now there
was only one employee working. Idon't know if I don't know how that
works with the manager who was themanager And if she would have said I'm
the manager or something, I wouldsay, I would have said, okay,
what's your name? And then shewould give me her an I'm all

(12:00):
right, cool, I'm going toas soon as I leave here call Starbucks
corporate and report you. And youthink I'm fucking joking, I'm not joking.
You're called Seattle. Ye, like, where are you calling? Without
a doubt? Oh my god,call out a plane about this one BARRISTI
works in a grocery store. Ye. Well,