Episode Transcript
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Speaker 1 (00:05):
Rip need advice, so you don't have.
Speaker 2 (00:12):
Come running.
Speaker 3 (00:13):
Just as fast as we can, our shooter's gonna help
come man.
Speaker 4 (00:20):
This is the Troubleshooter Show.
Speaker 5 (00:22):
Now, Tom Martine, this is the Troubleshooter Network.
Speaker 6 (00:32):
My name is John Fuller for the second day in
the row. Welcome to the Troubleshooter Show. This is where
we we do here, guys, we help, we help solve problems,
We collect refunds, we take a point.
Speaker 5 (00:50):
Answer questions and help consumers exactly.
Speaker 6 (00:53):
We do a little bit of everything. Here we have
Today is car Day. We have a illustrious staff again.
Today we've got Jeff Kimmer from or Jeff from Kimmera
Transmission and Kevin from Sheridan Auto Tech. We are here
to take your calls about every subject under the sun. I,
as you know, am a personal injury attorney. I've been
(01:14):
doing such in Denver for about twenty two years now,
and we're open to take questions on that as well
as anything to do with cars or any other subject.
So we're going to start it out today with Antonio,
who's been waiting a little bit. Antonio's got an issue
about discrimination.
Speaker 5 (01:31):
What's going on? Antonio?
Speaker 7 (01:35):
Hi?
Speaker 8 (01:37):
Well, this issue is is when I was living in
for In Colorado, the I, me and my dad were
being discriminated against by the police. And it's a long story,
but it's a bad one.
Speaker 6 (01:53):
Where was this going on, Antonio? It was in for Coons, Colorado,
in Fort Collin's. Okay, tell me what's happening.
Speaker 8 (02:00):
Okay, Well it began, actually, it began in Greeley when
I was when we were living in Greely Callele, there
was a murder that had tooken place in at the
at this house that we were living at in my
landlord's garage, and one of it when I was uh,
(02:22):
when it was being investigated, the Green Tribune had featured
me in the newspaper with the picture and everything as
part of the whole situation.
Speaker 5 (02:32):
Hey, Antonio, when did all this happen?
Speaker 8 (02:35):
This was in twenty sixteen, Okay, go ahead. And when
all this happened, me and my dad were took an
in for question and everything, and I had some friends
of mine were staying here, had stayed the night there
because it was my birthday and everything, and so I
had alibis and everything, and they released us. And shortly
(02:57):
after that we got evicted from that appartment. Well, during
that time I ended up ponics for about a year,
and I started noticing some keys, some someone following me
and I and everything. Well, my dad had moved before Collins,
and he had since he had moved in with my dad.
Speaker 4 (03:17):
With my brother.
Speaker 8 (03:18):
But during this whole time I was homeless managing, and
so eventually we moved for Collins. But when when I
had gone an apartment in for Collins, we got to notice.
This was in two thousand and eighteen. In March of
twenty eighteen, we got to notice that we can move
into the apartment, but we got a last minute noticing
(03:41):
that that we had to wait a month.
Speaker 6 (03:44):
Yeah, Antonio, we're still like, you know, six years ago,
seven years ago. Why don't we try to move it
on a little bit forward? And where are we at
today on this.
Speaker 8 (03:55):
Oh well that's the thing is uh, I've been to
see the whole time we're liven the four Collons I
have I have started out giving U signs that there
is cameras and microphones in my apartment. I know, the
kind of signs to sound crazy and everything. But during
this whole time I have recorded U, a serial rapist,
(04:19):
admitting here the serial rate that that link I sent
you in an email. That link is to the recording
of a serial rapist admitting here with the cerial rapist
a while raping someone.
Speaker 6 (04:32):
Okay, So I have kept trying to so let me
make sure I understand this. You've got you believe that
because of this murder that took place in your garage
that wasn't committed by you, that you were cleared for
that fast forwarding eight years, you believe that there's some
group or body or entity or something out there that's
(04:55):
still surveilling.
Speaker 5 (04:56):
You with video and audio in your apartment.
Speaker 8 (05:00):
Well, well, the figures is that during one of the
people involved in the murder, I believe that it has
targeted me due to the whole thing.
Speaker 6 (05:10):
So, Antonio, just to cut to the chase here, who's
discriminating against you?
Speaker 8 (05:16):
Well, that's the thing that when I had I had
all I called see. Okay, at one point there was
I had a friend that was in my I was
cooking dinner and my friend was sitting in the living room.
Two people came in in my front door, dragged you
out of my apartment at gunpoint and said they'll be back. Well,
(05:36):
I woke up my dad and I took him.
Speaker 4 (05:38):
We went next door.
Speaker 6 (05:39):
Antonio, have you ever thought that maybe you're running with
the wrong crowd?
Speaker 8 (05:45):
Well, no, I didn't even know. I had just moved
to four Calls, I know, but I didn't even know anybody.
Speaker 6 (05:51):
You've got some strange stuff going on around you. I
would be thinking about my association if I were you.
So what can I do to help you today, Antonio,
Let's get right to it.
Speaker 8 (06:02):
Oh well, I'm trying to find the lawyer that will
help represent me because due to the fact that the
policeman fall in for Collins self diagnosed me as schizophrenic
or whatever, They've pressed false charges on me and I
sat in jailed for the whole for eighteen months. But
the thing is that the thing is that my dad
(06:26):
was being extorted from my son, woulded to getting sold
into trafficking. His seven year old sister was gang raped,
and my sister was murdered, and there was a hostage
being held, and I was during that eighteen months I
was incarcerated. I asked the judge, my public defender, and
my district attorney. In every single court appearance except for
(06:47):
the last one, I asked the judge to get the
FBI involved. They literally refused it because of the constant
self diagnosing me as schizophrenic.
Speaker 6 (06:59):
So Antonio, hold up, hold up, you're throwing a lot
of stuff out there. So just as a point of reference,
we don't other people can't self diagnose you. So I'm
guessing that some doctor along the way decided that you
were schizophrenic.
Speaker 5 (07:13):
So why did they put you in jail for eighteen months?
Speaker 9 (07:17):
Well?
Speaker 8 (07:17):
Because, okay, so the night of my arrest.
Speaker 5 (07:19):
What did you get convicted of?
Speaker 8 (07:21):
I wasn't convicted.
Speaker 5 (07:23):
They dismissed it.
Speaker 6 (07:24):
They don't put you stayed in jail on a hold
for eighteen months before they dismissed your case.
Speaker 8 (07:30):
And they violated my secrets.
Speaker 5 (07:31):
That's yes, yes, okay.
Speaker 8 (07:34):
My sixth Amendment which states.
Speaker 6 (07:37):
I know what the sixth Amendment states. I don't need
you to recite that to me. I'm just trying to
find out. So you were held in jail for eighteen months,
and while you were held in jail with charges pending
that were ultimately dismissed, what were the charges that got dismissed?
Speaker 8 (07:51):
It was a menacing okay, indation, gotcha.
Speaker 6 (07:55):
So they accused you of brandishing a weapon against somebody,
and you sat in jail for a year and a
half waiting for that case to get dismissed. Right, gotcha?
So who would you like hold on? Who would you
like to hire an attorney to go after today?
Speaker 8 (08:13):
I just need to help me.
Speaker 4 (08:16):
I don't know.
Speaker 6 (08:17):
I'm not asking which attorney you want. I'm saying, who
do you want to go after?
Speaker 8 (08:22):
I want to go after the city of for Holmes.
Speaker 5 (08:24):
Okay, all right, because I got.
Speaker 8 (08:28):
I mean, honestly, the gold time I sat, I didn't
even get to I didn't I didn't even get to
peep gilty or not guilty. Okay, I'm always the whole
time I said in general.
Speaker 6 (08:39):
So Antonio, let me give you some advice. Okay, there's
there's two ways that you could pursue this.
Speaker 5 (08:45):
Okay.
Speaker 6 (08:46):
I'm going to just assume that you have a valid
case here, just for just for the sake of argument. Okay,
if you pursued this in state court charges, you might
have already lost your ability to do that, because we
have qualified immunity, and we have the Colorado Governmental Immunity Act,
which imposes on you certain requirements that you that you
(09:08):
have to meet as far as notice provisions and stuff
like that. I'm not sure that you've met those. Maybe
there's a way to get around it. I don't know.
Your attorney would have to evaluate that. Most likely you'd
end up bringing federal charges, and that is a whole
different entity for which there's also statute limitations that come
into play. And I'm concerned as far back as your
(09:29):
story goes that you might not be able to get
relief for all the things that you're you know, you're
complaining of. But I would I would definitely try to
find a you know, a private attorney. None of the
public defenders or any of the legal clinics, none of that.
None of those people are going to be able to
help you because you're not facing charges right now, and
(09:51):
they're only available for you know, accused defendants with active cases.
Sounds like you had one before, and so you know,
it wouldn't be something that we're able to really help
you out with here. I don't know if any of
you guys have any other suggestions, but you know, it's
a complicated area of law that's going to require somebody.
Speaker 5 (10:09):
But you can't wait forever.
Speaker 6 (10:11):
These things have short statutes of limitations that have to
be that if you don't pursue them, you lose your
right forever to go.
Speaker 10 (10:18):
After Hi, John, I have a question.
Speaker 11 (10:21):
Sure is there something like the Institute for Justice, an
organization like that in Denver that would look into this?
Speaker 5 (10:30):
And I have not heard of that organization.
Speaker 6 (10:34):
I'm not I just don't know anything about them. There's
plenty of different groups out there that you know that
advocate for the wrongfully accused and stuff like that, and
and and maybe you know prisoner abuse pieces when people
are either incarcerated or after they get out.
Speaker 5 (10:50):
But it doesn't sound like this is really that. And
that's why I'm thinking that.
Speaker 6 (10:55):
You know, if there's a case for this guy, it's
going to probably be a nineteen eighty recase on the
federal end of things, and you're gonna need to find
a nineteen eighty three attorney with expertise in the federal courts. Hey, Antonio,
thanks for the call. We got to move along here.
We appreciate it. Good luck to you, sir. Wow, it
is Friday, right, he needs a little look. Let's be
(11:19):
a full moon tonight. I think it might be. We're
gonna go ahead and take a break right now. We'll
be right back.
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Speaker 6 (12:02):
Welcome back to the Troubleshooter Network. This is John Fuller
sitting in for Tom Martine today. We have some call
stacked up here. We're going to go right to the lines.
We've got John on the phone with a question about
a car accident.
Speaker 5 (12:13):
What's going on?
Speaker 13 (12:14):
John, Good morning, Thanks for listening to my story. Of course,
I have a daughter who is involved in a auto
accident in Watrich May eighth, twenty twenty four. She was
rerevented the police suite repreach I would call. The other
(12:34):
driver got a ticket for following too closely and he
was fined. What our insurance companies got together is acuity
and his was triple A. Turns out his coverage had expired,
so at the time he had no insurance.
Speaker 5 (12:54):
Okay, he.
Speaker 13 (12:58):
Claimed that that point that he had a video of
my daughter breaking too hard in front of him, but
I was never presented to the police and as we
ever surfaced at all. My question is, we got a
high deductible at five thousand, but we're more than adequately
(13:21):
covered with bottling injury and a fairly high roller. Our
costs are going to come out on the repair to
fifty seven hundred, so we're going to if he doesn't pay,
we're going to eat that money. The acuity said they
(13:42):
would go after the guy and he could arrange payments,
or they would turn him into the poller out of
driver's bureau. My question is, I'm wondering what the veracity
of the quit it would be ex sensor only out
(14:02):
seven hundred and fifty dollars, or whether we should just
file a claim at a small claim's court and serted
the guy.
Speaker 6 (14:12):
Yeah, let me ask you a couple of questions. You
sure was your daughter hurt in the accident?
Speaker 5 (14:18):
Well, no, injuris no injuries?
Speaker 6 (14:20):
Good, good, good, And you're not carrying one of the
coverages like uninsured motorist property damage, this would just be
under your comping collision.
Speaker 13 (14:31):
Yeah, it's just going to be five thousand. We have
uninsured motorists, but it's still going to be well five thousand.
Speaker 6 (14:38):
Yeah, So let me kind of explain the difference there.
You mentioned, and this is just really for everybody else.
I'm sure you know this when you mentioned earlier that
we've got great liability coverages and stuff. You know, a
lot of people are misled to think that great coverages
under a liability policy protects them from, you know, damage
(14:58):
that another person might cause. In other words, they frequently
come in my office and say, but I've got great coverage.
I've got you know, five hundred thousand dollars or a
million dollars in coverage. Liability coverage itself is designed to
protect you from claims about damage that you caused, so
it doesn't come into play at all in a case
where your daughter was rear ended. But your comprehensive and
(15:21):
collision insurance that protects you and your vehicle would come
into play. And it's unfortunate that you've got a five
thousand dollars deductible because that is you know, that is
just the.
Speaker 13 (15:34):
Five thousand was always okay with me because I can
beat trivial damages to the car. Yeah, it was more
than five thousand repia.
Speaker 6 (15:44):
Well, I understand that you're able to absorb that, and
you've gotten the benefit of having a low premium by
having such a high deductible, and that's certainly your prerogative
to make that choice, but it does kind of suck
when it's somebody else's fat and you know, and then
they end up not having insurance, and so you know,
(16:04):
just as an aside, there is one other coverage that
you could have on your vehicle, and that's called uninsured property.
That would cover you in the event that you got
hit by somebody and their insurance turned out to be
canceled or just non existent, which happens all the time,
and then that way, you know, you wouldn't be out
that large sum in the event that it was just
(16:26):
straight up somebody else's fault. Now back to your question
about small claims court. You know, if the guy was
charged with something more serious, like a dui or something,
you know, the DA would likely pursue restitution and might
even get in order covering all that property damage. I
hardly ever think that's the greatest choice, because you know,
(16:48):
they can pay fifteen dollars a month for the rest
of their life and you're just never going to get
made whole, and so that just doesn't work for me.
If you do decide to go down the small claims
court avenue, you're gonna win.
Speaker 5 (17:02):
Likely the guy won't even show up in small claims court.
Speaker 6 (17:05):
If he does, you'll show the pictures and show the
accident report, and you're gonna win, and you'll walk out
of there with the judgment that The challenge then becomes
how do you collect on that judgment? And so you
have to really do an analysis of what this guy
is all about. Does he work, does he own a home,
does he have any assets? You know, right out of
the gates, a guy didn't have insurance, so he's not
(17:27):
that financially on top of his game, and that that
judgment that you get may not be worth a whole
lot of money. The other avenue was, you know, going
the route of using your car insurance, paying the deductible,
getting your car fixed, and moving on with your life.
What will happen at that point is your carrier will
(17:48):
go and sue that person, and they will attempt to
collect the judgment. They'll turn it over to a collection agency.
They'll go after him and try to collect that. They
either will or won't be successful. But you know, to
the extent that they get any money in, they've got
to direct that money to you first for the deductible
and then only second to the amounts of money that
(18:09):
they paid out, meaning that seven.
Speaker 5 (18:11):
Hundred bucks that was left over over the deductible.
Speaker 13 (18:14):
So are they going to be would they be very
aggressive on just collecting that.
Speaker 6 (18:21):
They'd be as aggressive as any collection agency would be.
And so you know they'll turn it over The insurance
company themselves are not going to dedicate any resources towards
trying to collect that. They'll just turn it over to
some agency and let them go after it. So the
challenge you have is, you know, and I don't know
this guy's deal, but if he should happen to decide
(18:43):
to declare bankruptcy at some point, that that judgment is gone,
you know, absent any drunk driving or bad acting or
fraud or anything like that. You know, it's just a
civil judgment. And if the guy goes in and files
a bankruptcy, then you're done. So because of that, if
I were in your shoes, and if I didn't think
(19:04):
the guy had assets that I could go after, I
probably would not go through the hassle in the expense
of pursuing small claims. I'd let the insurance got me
do it, and if I get any money out of him,
I would think it was it was almost like found money,
you know what I mean?
Speaker 4 (19:18):
John?
Speaker 13 (19:19):
Okay, Well, that's that was my question. I'll just let
I'll let the insurance company go after it.
Speaker 6 (19:25):
Yeah, Dmitry has a comment here. John Haynes, Hey, John,
it's Mitrie.
Speaker 9 (19:28):
I got a couple of questions for you real quick
because it's kind of an interesting topic. Have you done
any research on this guy? Do you know if he
has a job to see on a house and whose
car was it?
Speaker 14 (19:37):
He?
Speaker 13 (19:40):
I have no idea whose car was. He does have
a job, and from the description of where he works,
I think he's probably adequately compensated.
Speaker 9 (19:50):
Well, what does he actually do? I mean, we don't
want to name or anything, but what kind of work
does he do?
Speaker 13 (19:58):
He's in the let's saying that, uh, psychological business field,
that's pretty big.
Speaker 9 (20:07):
Well, well so The reason I'm asking these questions is
to see how collectible this guy is. I mean, let's
say I'm making up things. If he's a psychologist, you're
probably make to go back here.
Speaker 5 (20:17):
What the psychological What did you say, John?
Speaker 9 (20:20):
He said he's in the psychological field.
Speaker 13 (20:24):
Well, he's in more of a crisis management.
Speaker 4 (20:28):
I don't think that pays my.
Speaker 10 (20:32):
Antonio, not a lot.
Speaker 13 (20:34):
So I have no clue what much you.
Speaker 9 (20:36):
Know what his home ownership situation is, like, does he
have does he have an expensive home with you know,
not too much more as you have on it?
Speaker 13 (20:43):
Like it looks he looks like he's in a home,
not an apartment. But I haven't check that out.
Speaker 9 (20:51):
And the reason I'm asking about the home is if
this driver who's at fault has homeowners insurance, is there's
no liability coverage there at all?
Speaker 5 (21:00):
No, sir, No, sir, I'm not going to do that.
Speaker 9 (21:02):
What do you call that policy that I have? Umbrella?
Even an umbrella policy doesn't cover something like that.
Speaker 5 (21:09):
Okay, so let's let's just go down that little rabbit
hole here.
Speaker 13 (21:13):
Well, I have an umbrella policy.
Speaker 5 (21:14):
No, sir, John, Hang on just a second.
Speaker 6 (21:16):
Dmitri was asking and it's a great question about whether
what if the defendant has an umbrella policy. So umbrella
policies are like super liability policy. So if he had
the underlying coverage, which he doesn't because it was expired,
then he would be eligible, presumably to buy additional coverage
(21:36):
called an umbrella. The umbrella, as the name implies, sits
over the underlying coverage, and there's there's not a carrier
in the world that will issue an umbrella policy without
you satisfying that you have the required coverage is below
and normally it's not the minimums. It's like three hundred
or two fifty or something like that to satisfy that minimum.
(22:00):
So it's hard to imagine a case where he would
have an umbrella but be expired on his underlying coverage.
So I wouldn't really count on that happening. As for homeowners,
anytime you have a claim that's based on the operation
of a vehicle, your homeowners is not going to cover you.
So even if he had that coverage and it was
in place, they would deny it because it was based
(22:22):
upon the operation of a motor vehicle.
Speaker 11 (22:25):
Hey, John, I have a question, Well, do you think
his insurance premium is going to go up more than
seven hundred dollars does it pay for him to even
make a claim our insurance?
Speaker 6 (22:34):
So you know what I'm saying, that doc is raising
the question of whether by using your own company and
filing a claim, could they adversely, you know.
Speaker 5 (22:45):
Rate your policy and raise your rates.
Speaker 13 (22:48):
It's well that that is a question.
Speaker 6 (22:50):
Yeah, you know, it's possible, but there is a law
in Colorado that says the insurance company can't rate you
or can't can't raise your rates for accident that's not
your fault. And so whether you're making a claim for
medical payments or for uninsured motorist coverage, it doesn't matter.
When you're not at fault. They can't penalize you for
making a claim.
Speaker 5 (23:11):
That just you know.
Speaker 6 (23:13):
But with that being said, we're all big boys and
girls here. The insurance company can do whatever they want,
and I think we've all seen that.
Speaker 5 (23:23):
I always use the example several years.
Speaker 6 (23:26):
Ago, I had like three hailstorms in a row, like
every Friday, and you know at the time, all State,
I mean literally, we had three claims in a row,
one Friday after another, and they were big hailstorms, and
so we had all the catastrophic people out there. But
of course they did it as three different claims, and
so you had three deductibles and three you know everything.
(23:49):
And the question was, you guys aren't going to raise
the rates on me and stuff? And their promise was, no, John,
we would never do that, you know, that would never never, never,
We would never do that. That would be a catastrophic loss.
And that is not something we do. And of course
next year my rates doubled. So with that being said,
we got to take a break.
Speaker 5 (24:09):
We'll be right back.
Speaker 12 (24:09):
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Speaker 15 (24:20):
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Speaker 5 (24:36):
Help.
Speaker 12 (24:36):
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twenty two.
Speaker 6 (24:50):
All right, all right, all right, this is John Fuller
back with the troubleshooter network, and I'm here with my
illustrious staff of experts on card day. Here we've were
talking off air. We're going to get into some of
these issues because we touched on some things that I
found to be pretty interesting. And it really kind of
has to do with, you know, challenges that the auto
(25:13):
repair centers are facing and stuff. I mean, I didn't
know this, but you guys are having challenges getting parts
in right now?
Speaker 5 (25:21):
Is that right?
Speaker 16 (25:22):
Well?
Speaker 4 (25:22):
Getting quality parts or parts? Yeah, tell me more about that. Well,
I mean it's a listen. I want to say his name,
he said. If I hadn't a scene it with my
own eyes, I would have thought you guys are telling
stories because we had to go through three alternators to
get a good alternator for his car.
Speaker 5 (25:36):
And we're not talking wrong with the alternators.
Speaker 4 (25:38):
Well, the first one out of the box, the charge
light came on and it starts smoking. Oh, second one
started screaming high squeal. You just got to hit that
with a hammer, right, Well, we tried that, it didn't work,
and then we ended up with an oe which we
had to wait three days for, right, And that's the
(25:59):
reason we went with the aftermarket to start with. And
then that took care of the problem.
Speaker 10 (26:03):
And that's not just a problem for us, it turns
into a problem for the customer. You know, we were
talking about a Dodge truck that I've had in the shop.
Now we rebuilt it.
Speaker 14 (26:11):
Uh.
Speaker 10 (26:11):
You know, we're using OE parts and quality parts from
the aftermarket, from Snax and whatnot in order to increase
their durability. And the soul wide body on this truck
has failed now three times, and it's something we're buying
directly from Chrysler. Now, the customer all he sees on
his end is that, why isn't your transmission working?
Speaker 4 (26:29):
I hired somebody I trusted.
Speaker 10 (26:30):
It be your fault, the quality control coming out coming
out of any of the parts. It's not just you know,
I'm not picking on more par We talked about Toyota,
we talked you can talk about any of the manufacturers
and from the aftermarket as well. We're seeing a lot
of stuff that's coming in that doesn't work right out
of the box or it's missing components out of the box.
Speaker 5 (26:51):
So let me ask you this.
Speaker 6 (26:53):
When you say OEM parts and you're talking about all
this failure and stuff, is that truly OEM, Like, are
the manufactured experiencing the same failure rate, or do they
use different stuff.
Speaker 4 (27:04):
I depending on the parts too. I mean there's there
are certain parts that are more prone. Steering components, racks,
rack and pinions are brutal. Yeah, and they're cheaper the
aftermarket with a better warranty than the OE. So in
the customer's mind, they can save money with a better warranty.
But you know, we we were going through them. You know,
(27:25):
they come back. The last one we did didn't leave.
We ended up taking it to Ford because we thought
we were programming it wrong.
Speaker 6 (27:32):
But if you're going through back to your alternator, example,
if you're going through three alternators before you finally get
a good one. I mean, is there a pile of
alternators outside the Ford factory that's you know, wonder feet
tall of alternators?
Speaker 4 (27:47):
Because I talked to my wrap the power steering problem
we were having. Yeah, we've been having some some pushback
and some issues on these. It's like, well how about
little heads up?
Speaker 6 (27:56):
You know, do they take those back and then rebuild
them and sell them as over again or they then remanufactured.
Speaker 4 (28:02):
It's a good question. I don't know what they do
with the returns.
Speaker 10 (28:06):
In cases like in cases like you know, just as
an example, we have a lot of problems with the
torque verters for the four ten speeds uh and the
vowil bodies. We get a lot of those bad right
out of the box. Well, something like a torque verter. Yes,
they're definitely going to go through that. It's going to
get rebuilt, It's going to come back into the market.
Speaker 6 (28:23):
Got you So, how long after the introduce introduction of
something new do you guys start seeing it? I mean
and know one is going to be a problem, Like
how long does it take to really well, most.
Speaker 10 (28:33):
Of that depends on, you know, how long people drive,
because they're going to drive out of the warranties before
they're driving into my shop, because otherwise they're going back
to the to their dealer and get that stuff taking
care of there. Do you get some whispers you start
hearing about things because obviously you know, you know, Kevin
and I have both working dealerships in the past. We
have friends and dealerships. You know, we also have a
social network where n will.
Speaker 4 (28:54):
Talk to just be start publishing texting those service boats
so you can, you know, catch your eye and keep
up on stuff.
Speaker 6 (29:00):
But yeah, So by the time you guys to warranty,
you already know that there's a problem on the project area.
Speaker 10 (29:06):
A lot of cases, you know, some of the aftermarket
has already got their eye on it too, and they're
trying to come up with a fix so that when
it rolls in our door, we're not dependent upon that
known failure that we have to put back inside that car. Well,
hopefully have something else out there that we can we
can refit or you know, match up in order to
fix the problem.
Speaker 6 (29:25):
That probably saves a customer a lot of money too,
just just being on top of what's going on with
these issues.
Speaker 4 (29:31):
Oh yeah, yeah, yeah, we can. We can tell them
right away because Jeff knows like the Silverado's mid twenties
early twenties ten speed transmission, it's it's a piece of junk, right,
And not only that, but you can't get one. So
if you want to get an upgraded one something, I
don't think they've fixed them yet. Yeah, so we're you know,
the customers sitting there, it's like, well, what do you
(29:52):
mean you can't get it? What am I supposed to do?
I got thirty five thousand dollars pickup trucks sitting in
my drive. I can't drive twice said yeah, yeah, yeah, yeah,
And there's no answers.
Speaker 6 (30:02):
It's frustrating. That's interesting. So we have open lines here today, guys.
So we'd really like to get some calls about your
problems and stuff. Uh three or three seven, three, one
eight two five five is a number here. You're welcome
to give us a call about car issues or any
other issues that you have and and and we'll deal
(30:23):
with those as soon as you get in. I've got
another question that that Dmitri brought up, and it's about
shifting back and forth and kind of owner caused issues
and stuff. What what kind of stuff you guys seeing?
Does that really? Does that hurt of a vehicle to
do that?
Speaker 13 (30:41):
Oh?
Speaker 10 (30:41):
Yeah, it is terrible on your transmission. You know, you
get stuck rocking back and forth in the snow. You're
gaining momentum going backward, you're slamming in the reverse. You're
taking the momental of you know, six steven and eight
thousand pound vehicle and trying to turn everything back on
its ear. The same thing comes to you know, just
pulling out of a parking spot and how you're ready
to go forward. We'll come to a complete stop.
Speaker 4 (31:02):
Please.
Speaker 10 (31:03):
That is murder on the gear train in there, you know,
throwing it in park before coming to a complete stop.
You can snap stuff apart and it's heavy damage. When
you do that, it's catastrophic and it's expensive.
Speaker 4 (31:13):
Yeah, everybody just gets in a hurry because you start
your vehicle up and it's got a high rpm. Give
it ten seconds to come off the high rpm before
you drop it and gear and peaks through the little
scrapehule you made in the ice in the window. You know,
give it, let it warm up a little.
Speaker 6 (31:27):
Do you guys ever work on boats and those kind
of motors or anything, or are you familiar with them?
Speaker 4 (31:34):
Yeah? That kind of the.
Speaker 6 (31:35):
Reason I asked is that so I've I've been voting
my whole life, and I've it's one of my pet
peeves to stop and let the motors stop before you
shift gears. But a lot of times with twin engine
boats and stuff, you're using those motors to steer with me,
So you don't really have time to just daley dally.
You need to kind of get on with it. But
but last year or just this past summer, I was
(31:58):
in Hawaii. My wife had a business train and I
tagged along and we went to the Pearl Harbor, you know,
whatever you want to call it, the site and the
tour and the memorial.
Speaker 5 (32:08):
The boat right out.
Speaker 6 (32:09):
To the side of the some of the boats that sank,
and these guys went out there and just slammed that
boat back into reverse to to spin it around.
Speaker 5 (32:19):
And I mean they nailed it.
Speaker 6 (32:20):
They hit that, not just perfect, but when they did that,
about half the boat turned around.
Speaker 5 (32:25):
Like what the heck?
Speaker 6 (32:27):
You know, are there bigger engines that that you know't
have have the ability to not get damage from that?
Speaker 10 (32:34):
Or is that kind of it wouldn't really be the
engine that you're worried about there.
Speaker 5 (32:37):
It's a system, right, That's really what I meant to say.
Speaker 10 (32:40):
That drive system. I mean, I think they probably to
an extent, can withstand a little bit more of it.
But anytime you're changing the inertia and switching it in
the opposite direction, especially in an abrupt manner, you're gonna
wear stuff out.
Speaker 11 (32:53):
It's not that boat, it's the company's boat, so well
it's the US government's folks. Yeah, when it's not your property,
you get people behave differently.
Speaker 5 (33:03):
Hey, we got to go to a break. We'll be
right back.
Speaker 12 (33:10):
Go with a sure thing Denver's Best roofer Excel Roofing
dot com.
Speaker 15 (33:14):
You don't pay a cent until you're content.
Speaker 12 (33:19):
Time for an insurance checkup free, no obligation comparison call
Compass Insurance paying too much your coverage at dozens of
insurance companies find out now three O three, seven to
seven to one help. You'll think you're his only customer
when you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two.
Speaker 6 (33:50):
Good afternoon, John Fuller here on the Troubleshooter Network. We're
back with a whole lot of calls stacked up here.
We're going to get right to those, and let's start
out with Glenn. What's a question about maintenance? What's going on?
Speaker 5 (34:02):
Glenn?
Speaker 16 (34:04):
Hello?
Speaker 17 (34:04):
John, enjoyed your participation when you're there throughout the weeks
and yesterday's show. Enjoyed it very much as well as today.
Speaker 5 (34:11):
Appreciate that what's going on with you?
Speaker 17 (34:13):
A fan of car day and so I finally have
a purpose, a reason to call lay it on us,
the original owner of a two thousand and two Toyota
Tacoma one hundred and ninety five thousand miles never had
a problem. I'm pretty good at maintaining the routine maintenance
and preventative maintenance. But I've reached that point where I'm
(34:34):
thinking I'm going to have some repairs, and I'm wondering
if the guys could give me a kind of a
game plan on how to approach it. I've got no
problems with anything that's the moment, but water pumps, shol pumps,
timing bells, figure they're all coming up pretty soon. So
is there a recommendation on how to proceed?
Speaker 6 (34:53):
Hey, Glenn, we'll be glad to deal with that. We're
going to go to a real quick break. We'll be
right back to deal with those issues.
Speaker 5 (34:58):
Thanks.
Speaker 12 (35:04):
Go with a sure thing Denver's Best roofer Excel roofing
dot com. You don't pay a cent until you're content.
Time for an insurance check up free, no obligation. In comparison,
call compass insurance paying too much your coverage at dozens
of insurance companies find out now three all three seven
seven one help. You'll think you're his only customer when
(35:26):
you choose Frank durand the real estate man dot Com
to list your home with Remax Alliance three oh three
nine two zero sixteen twenty two.
Speaker 5 (35:34):
Yeah, Ript.
Speaker 15 (35:41):
News, come run in just as fast as we can.
Speaker 3 (35:50):
Shooter's gonna help come man, This is.
Speaker 18 (35:54):
The Troubleshooter Show Now, Tom Martinez, Good afternoon.
Speaker 6 (36:00):
John Fuller here on behalf of mister Martino, who is out.
I'm sitting in for the Troubleshooter Network today with my
loyal staff of experts here.
Speaker 5 (36:11):
We've got Jeff.
Speaker 6 (36:13):
And Kevin here on card day filling in and offering
their expertise. And we were talking to Glenn before the break,
who has a two thousand and two Toyota Tacoma with
one hundred and ninety five thousand miles on it. And
you know, Glenn, if I understand, you're just looking for what
the future holds and how you can kind of stay
on top of things exactly right.
Speaker 5 (36:34):
Yeah.
Speaker 4 (36:34):
Is that a four cylinder? Six cylinder? That's that's the
big difference.
Speaker 17 (36:38):
Six cylinder.
Speaker 4 (36:39):
So you do have a belt and you have changed
that obviously, you didn't go two hundred thousand on the
same belt.
Speaker 17 (36:44):
Changed it about nine years ago at about one hundred
and twenty.
Speaker 4 (36:48):
Sure. Yeah, so that would be about the only preventative
thing that you could really do other than what you've
been doing, you know, fluids and plugs and different things.
Speaker 17 (36:58):
You know, well, thanks, like water pump. Should I just
let them go out before I have them repair towed
in and repaired.
Speaker 4 (37:05):
No, because that's driven by your timing belt. So if
you fail the water pump fails, you can knock the
belt off it as well. So I would suggest you
do a timing kit which includes all the pulleys in
the water pump by two hundred.
Speaker 17 (37:16):
Thousand, okay, excellently.
Speaker 4 (37:19):
Anything else other in fluids, there's really nothing else there.
Speaker 17 (37:24):
Well that that gives me an approach on how to
keep on top of it. Of course, now the transmission,
the only thing that's been done about nine years ago
was drained and refilled and kicked or bitch and pieces,
I guess. So it's been functioning fine. So is there
anything I need to do with the transmission.
Speaker 10 (37:43):
Well, I actually recommend that you're servicing that transmission every
three years or thirty six thousand miles, not just dropping
the fluid out and then topping it back off, but
actually dropping the pan and changing that filter in there.
The filter over time, the micron rating, it's going to
change and allow larger and larger to breed a pass.
You do want to change it?
Speaker 17 (38:02):
Yeah, that was down about a few years back, so
I need to look into that again.
Speaker 5 (38:06):
Okay.
Speaker 17 (38:07):
Well that gives me some excellent advice, and I appreciate
you guys.
Speaker 6 (38:09):
Thank you Glenn, thanks for calling. Appreciate that. We've got
a couple more callers on the line.
Speaker 5 (38:14):
Bill, We're going to get to.
Speaker 6 (38:15):
You in just a moment, So hang on, Sean. You're
having some electrical issues. Talk to us, Sean fell Off. Okay, Bill,
your next talk to us about your shaking issue.
Speaker 7 (38:27):
Yes, well, I bought a sixty six Corvette three twenty
seven three fifty horse numbers matching car, and I bought
it had a slight vibration and just when the car
is sitting and wed rib it up between one thy
fifty nine of our PM, it would it would amplify
(38:48):
even more. So I thought, well maybe you could live
a longer. I drove the car the worst it got,
so I bring it in and I pulled the clutch out,
clutch push played flight real out, take it down to Denver,
balancing and have it balanced. It was very very small
(39:10):
amount of balancing that he had to do with it.
Put it back in, shakes even worse. Take it back out,
take it back down and said, woman, maybe you missed something.
He said, no, it didn't, but I'll be happy to
check it again. Checked it again and put it back in.
Still shakes, my hail. So I've got another Corrette with
(39:33):
the same motor.
Speaker 5 (39:34):
Is this shaking?
Speaker 6 (39:34):
And excuse me? Is this shaking in park or when
it's in gear or just in park in park, sitting there.
Speaker 4 (39:43):
Yeah, and it doesn't change when you step on the clutch.
Speaker 7 (39:48):
No, Noah continues to shake, continues to shake. Well, it
shakes it with the clutch end of the clutch out
m or the car driving.
Speaker 4 (40:01):
And you've inspected the balancer on the front.
Speaker 7 (40:04):
I've changed it, switched balancers. This engine has a smaller
balancer on the front YEP. The other sixty six has
a large balancer. So I swapped balancers with the new
five balanced fly wheel. And it still shakes. And I'm
to my WIT's end. I've been around Corret's a lot.
(40:25):
I just don't understand what what I'm missing here.
Speaker 4 (40:28):
And once you get driving, I mean, do you have
any power issues if you either, like going from forty
to sixty seventy miles an hour, plenty of power, plenty
of power. It's definitely not a mess fire or anything. Yeah.
Speaker 7 (40:42):
No, it runs, It runs real straw and it's getting
new car rider on it. I mean, it just runs
in the idols and starts and does everything's supposed to.
Doesn't shake at all the idol but between one thousand
and two thousand they shakes like cold. Just can't figure
it out, I.
Speaker 4 (41:01):
Mean, unless you have an internal balance issue in the
motor itself. I mean, it's seems like you've covered it.
Speaker 7 (41:09):
Yeah, you even checked the motormounts, you know, to make
sure that. I mean that wouldn't necessarily do it's not
balanced Solis motor mounse. But do you guys have any
of their ideas what it could possibly be?
Speaker 10 (41:26):
Just like Kevin said just a second ago, it sounds
like you're starting to get into the block itself because
he's pretty much covered everything externally, so.
Speaker 7 (41:37):
You think maybe it's the engine itself.
Speaker 4 (41:38):
It could be.
Speaker 10 (41:39):
Yeah, you could have a crank issue.
Speaker 4 (41:41):
It's possible, but yeah, because the balance that come from
the clutch and flywheel and the balance or in the
front or the motor mounts. I mean, if those are
all good, there's nothing else there the cause of vibration.
Speaker 10 (41:50):
How's how's your crank in play?
Speaker 7 (41:55):
I have do, be honest, I haven't checked the crank in.
Speaker 4 (41:57):
Play start there.
Speaker 7 (42:03):
Before. Before I was going to do next is I
was going to put an automatic flex played on it
and both the starter up and start the engine with
the flex played on it and see if the engine shakes.
Wouldn't that if it shakes, wouldn't that tell you that
it's internally most likely?
Speaker 10 (42:24):
Yeah, I mean you've pretty much. I mean you know
it's not the fly will. You've already cut that down.
You swapped out your harmonic balancer. So I mean between
crankshaft in play and uh, you know, something deeper inside
the motor. I think you're going inside that engine for
one reason or another, So would you would.
Speaker 7 (42:40):
You think it would be crankshaft potentially?
Speaker 4 (42:43):
That's just what you need to start with process of elimination.
Speaker 7 (42:50):
Yeah, well, I really appreciate it. I'm really stumped on
all that. Well, I'd call the experts and see if
you guys had something maybe I was missing, but I
guess I'll just have to start with the flex plate
and then go from there.
Speaker 4 (43:07):
Any other ideas, No, he's pretty well covered it. I mean,
you know, I'm mad ideas with that. I mean, unless
you want to, you know, take the ins and out
and you know, have a builder go through it and
balance and you know, go through it that way. But
that gets extreme there. Yeah, it's it's real pricey, Yes
it does. Yeah.
Speaker 19 (43:28):
Well, thank you guys very much.
Speaker 14 (43:30):
I really appreciate it, Hey, Bill, appreciate it.
Speaker 7 (43:33):
I listened to your station, So if someone comes online
and has a similar situation that they fixed, I'll be listening.
Speaker 6 (43:40):
Absolutely, we'll put that out there. If anybody has any ideas,
give us a call. We'll get you right on the
air here. So thanks for the call.
Speaker 4 (43:46):
Bill.
Speaker 6 (43:47):
Hey, We've got a couple of issues to follow up
on with the cases that we've been working on the
last few days.
Speaker 5 (43:54):
One of them was yesterday and and we all heard
the story of the young lady with the piano escapades
and to maitre, you've got some follow up on that.
Speaker 9 (44:06):
Yeah, John, you may recall that Peggy called because gosh,
what was call All my Sons Moving had done kind
of a half job moving her piano and then damaged
it and challenged her twice with what the quote at
rate was. So yesterday All my Sons declined to comment
on that. Yesterday, so I emailed their media contact email
(44:28):
address at their headquarters I think is in Texas. Never
heard back from All my Sons. But Peggy called me
this morning and she said they called her. So the
national claims manager from All my Sons Moving and Storage
called her and then what he'd offered to do, and
she was really happy to hear. This is they're going
to pay her for the damage.
Speaker 5 (44:48):
Fantastic.
Speaker 9 (44:49):
You probably already know, but you know, moving company contracts
specify usually somebod like sixty or sixty two cents a
pound and which is their maximum liability. And it's a
ten thousand pound piano.
Speaker 5 (45:01):
But that was a crazy case.
Speaker 6 (45:03):
They left this piano out in the backyard with a
tarp over it and wished her luck during the waters.
Speaker 9 (45:11):
Ranging, right, So she's whatever, whatever it was, it's not
that's not how you leave a piano.
Speaker 6 (45:19):
You don't leave a piano in the backyard with something
covering it and wish the lady Luck.
Speaker 5 (45:24):
That's crazy.
Speaker 9 (45:24):
Yeah, So she had to hire another moving company to
finish the job, and this piano was a gift to
one of her friends, and so she covered all the bills.
So all my sons is going to send her a
check for six hundred bucks and you know, they're not
going to refund her part of the you know, the
doubling of the price that she had paid. But under
(45:45):
the circumstances, I mean, moving companies aren't very.
Speaker 5 (45:47):
Easy to deal with.
Speaker 6 (45:48):
Hey, I think that's a great outcome, you know, and
we identified all the problems that you were going to
have with having a second company involved, and and you know,
the tendency to say, well the damage must have been
caused by the other company and all this stuff. So
given all of that, I have to say, that's a
great outcome. And I'll you know, give props to all
(46:10):
my sons for contacting her and attempting to make it right.
Speaker 9 (46:13):
So yeah, I mean it's she's satisfied, and I'm pretty
happy that we got a moving company to do something.
And I think it's the case is closed and resolved
and the color is happy. So I'm very happy.
Speaker 5 (46:26):
Being being awesome. That's a good job.
Speaker 6 (46:31):
I wanted to talk a little bit about just some
maintenance issues. When you talk about like doing a training
job every three years and thirty six thousand miles, I
mean I've seen transmissions that have gone a couple hundred
thousand miles without being serviced and stuff, and then and
then you always hear about the first time they service it,
(46:52):
the thing drops out of the job.
Speaker 10 (46:55):
Yeah, that's why. So you know, back back in the fifties, sixties,
maybe even part of the seventies, that might have been
truly you know, this must have been literally, I mean,
the transmission is probably the second most neglected part of
the car, right, Nobody thinks about it until it doesn't work.
The only thing the piece it's a battery, right. Uh.
Speaker 4 (47:11):
You know, if.
Speaker 10 (47:11):
You're doing regular maintenance, you're extending that life. So if
you were lucky enough to get two hundred, well, if
you've been maintaining it, maybe you could have pushed out
the three hunt right Right, that's that's the idea. I mean,
there's additives inside that fluid. There's conditioners, there's friction modifiers,
there's things need to repel water, and you're trying to
keep those additives built up so you maintain the health.
Speaker 5 (47:32):
So what really goes bad in a training? I mean,
what are you trying to fit.
Speaker 10 (47:36):
Six hundred individual parts inside of the average transmission, and
just about any one of them can go. It's dependent
upon you know what data the week it was built on.
Believe it or not, you have you do see problems
on the clocks, excuse me, and that come out of
the manufacturer where you know, you have lots of units
that's from this stage number to this stage number. We're
(47:57):
seeing this failure because there was a problem online. You
have the drivers themselves. You know, we talked earlier about
rocking cars. You know, we have a young driver gets
in there, anythings that's a hot rider. Every place he goes,
that's tough on that unit. So anything from clutches to
hard parts, to pumps to converters, seals themselves come apart
and can make that catastrophic failure. It's got to come
(48:18):
out of the vehicle.
Speaker 6 (48:19):
So how much does regular service really protect against all
those other components going there?
Speaker 10 (48:25):
It's like any It's like going to the doctor, all right,
It's not just because you go to the doctor does
not mean you're not going to get sick or you're
not going to come down with an ailment. You're just
doing everything you can to prevent it.
Speaker 5 (48:36):
Got you, got you? So all right, We're going to
take a quick break here. We'll be right back. Thank you.
Speaker 12 (48:49):
Go with a sure thing Denver's best roofer Excel Roofing
dot com. You don't pay a cent until you're content.
Time for an insurance check up free, no obligation. In comparison,
call Compass Insurance Paying too much your coverage at dozens
of insurance companies find out now three all three seven
seven to one.
Speaker 15 (49:09):
Help.
Speaker 12 (49:09):
You'll think you're his only customer when you choose Frank
durand the real estate Man dot com to list your
home with Remax Alliance three all three nine two zero
sixteen twenty two.
Speaker 6 (49:31):
Good afternoon, We are back. This is John Puller on
the Troubleshooter Network. We're here to take your call, solve
your problems, take your complaints, that kind of stuff.
Speaker 5 (49:39):
Give us a call. Three oh three eight one three
seven two fifty five. We are here. It is car day.
Speaker 6 (49:45):
We have Jeff Vic and Kevin Cochin live in the studio,
as well as my other able bodied deputies, Doc and
Dmitri and we have some open lines here, so definitely
give us a call.
Speaker 5 (49:57):
We'll try to give you a hand and help with
your problem.
Speaker 6 (50:00):
So we had a couple of other questions come up
offline that I wanted to to address here. But I
was just curious, like if you had to just say,
what is the single most unreliable car, like the one
that you work on more than any other car, what
(50:21):
do you think it would be?
Speaker 10 (50:22):
Well, right now, for us, we see a tremendous number
of Nissans. You, Nissan has put all their eggs into
one basket called the CVT transmission, and they are constantly
falling out of these cars to the point where they're
for a long time there, we couldn't get certain parts,
We had to buy a whole units. Depending on which
unit we're getting right now, we still may not be
able to work on it.
Speaker 5 (50:42):
But is that a particular model or year or just.
Speaker 10 (50:46):
Any of their CVT. So, I mean, so you've you know,
you've got them in the centrist you've got them in
the pathfinders, you've got them inside the uh.
Speaker 4 (50:52):
Moranos, all of them.
Speaker 10 (50:54):
Yeah, yeah, So I mean they're probably the highest failure
that we see inside that market.
Speaker 4 (50:59):
Are you having this same thing, Kevin, Well, we don't
like Jeffson's mostly transmissions, and we every manufacturer has something
going on that's common to it. I mean there's not
one that you can escape. And you start seeing patterns
and patterns and you don't even have to check. I mean,
there's not one that's immune. They're all problematic.
Speaker 5 (51:19):
Somebody's got to be the winner, though, you know.
Speaker 4 (51:24):
Yeah, that's a tough one, you know. I I would say,
you know, the the Nissan failure is is chronic. I mean,
that's that's just sub with head gas, subrews with head gas.
That's what I mean. You can pick a manufacturing can
you know Chevy trucks have lifter problems because they had
a delete that was part of their package to go
from four cylinders to eight and and and they're chronically
(51:46):
going out. You know, Dodge has Dodge and Jeep have
camp shaft problems and all their motors. So you get
premature failure the camshafts and those.
Speaker 5 (51:57):
With the.
Speaker 10 (51:59):
Bodies, the CDF drum, they're all common failures. We get
a lot of them. Like I said before, you know,
you get replacement parts straight from the manufacturer.
Speaker 4 (52:07):
And they're bad out of the box.
Speaker 5 (52:10):
That's crazy.
Speaker 9 (52:11):
Are there any used slightly used Toyotas or Lexuses that
you guys would stay away.
Speaker 5 (52:16):
From with with good horns.
Speaker 4 (52:18):
With good horns with a little aside joke there, probably
Toade is one of the more solid lines there is
in Lexus. I mean, if I had to pick one,
that was you know, he said the winner. If you
will tod in Lexus, Yeah, I don't see nearly starting it.
You start there and everybody else falls off below them. Yeah.
Speaker 10 (52:34):
However, when I do see them, I generally see much
more catastrophic failure. We see a lot of hard part
damage when it comes out of the Toyotas, particularly and
you know with the Lexus obviously because it's the same line.
Speaker 4 (52:44):
Yep.
Speaker 10 (52:44):
So when they do fail, they tend to be a
little bit more pricey.
Speaker 4 (52:48):
Got you, But they don't fail as often, not as often.
Car count is down on that one, yes, definitely. In
other breaks and stuff, that's all we do mostly with
Toyota's maintenance right to a ton of repairs.
Speaker 6 (52:59):
So curious you guys both run independent shops and stuff.
And you mentioned earlier that you start seeing cars after
the factory warranty expires, and I suspect that you get
asked frequently about whether a party is better off going
with an independent shop or or with the dealership.
Speaker 5 (53:19):
What do you say to that question?
Speaker 4 (53:22):
Well, I mean the biggest difference is is they can
call and like for us example, they can call them
talk to me. It's just like, you know what, I
got a beef with you. Your guys said this, and
we did that, and I need an answer. Well you
get right to the answer instead of getting the run around.
You know, And our warranty actually is better than the
manufacturer's warranty. I see, we do a three year thirty
(53:44):
six nationwide and there's just twelve twelve on all the repairs,
So I mean the warranty is better. We're more accessible,
and some people like the dealer. Some people like the
big fancy showrooms and nice couches and free you know, cappetina,
and you know we're not that, but you know we're
more down to earth.
Speaker 6 (54:04):
Have you ever thought about a cappuccino? I mean it's
it's always a question. You mentioned your warranty, like is
that a real warranty? I mean, can you tell tell
me some stories about where that's really.
Speaker 4 (54:21):
It's backed up by NAPA, so that's the that's where
the teeth come in.
Speaker 5 (54:25):
So there's NAPAs everywhere.
Speaker 4 (54:26):
There's a guy in California's alternator goes out, well, we
put one on a year ago. So he calls the
one eight hundred and I said, okay, here's the shop.
You're going to take it too. They call the shop,
they set the appointments, and the part handled, perfect parts, labor, everything, no,
no nonsense.
Speaker 6 (54:42):
So they've sent him directly to the shop. Everything is
managed and handled, and.
Speaker 4 (54:47):
All shops like our shop is a Napple Gold. We
meet certain qualifications for Triple A and ratings and everything else,
and they seek out these shops nationwide, so you have
to qualify to be on the list. So it's a
very qualified set up. And yeah, it comes in handy.
Speaker 9 (55:03):
Interesting, cool, Kevin, what do you you know when the
time comes for me to replace the starter in my Forerunner?
They're not available brand new from the dealer anymore. They're
rebuilt units, but I don't know who rebuilt them. And
the parts guy over there said, you know, another really
good brand is Bosh And is that true? I mean
they used to they used to have this aura of
(55:24):
you know, really finally made German part. But that was
a long time ago. Who knows where bosh is.
Speaker 4 (55:29):
Most that manufacturers source it from somewhere. My brother years ago,
he was an engineer Ford and he was in charge
of their rebuilds. So he would set up the places
who rebuild their transmissions and this and this, and they
start having trouble, he moves it and they go somewhere else.
But they all use a builder, even though they say factory.
It's not a Ford employee or toilet employee building it.
Speaker 9 (55:52):
But it's like an authorized that's like an authorized rebuilding.
Speaker 4 (55:56):
There's a little.
Speaker 10 (55:56):
Blueprint of what there's supposed to do to it according
to force recommendations or core specifications. I should say.
Speaker 9 (56:03):
So, if you had a choice, let's say they're at
the same price, would you buy the remand Toyota Denso
unit or a brand new Boss unit.
Speaker 4 (56:10):
I prefer Denso, you know, thank you.
Speaker 6 (56:14):
All right, we're going to go to a break now,
we'll be right back and we'll take Andrews calls and
we've got a couple other stacked out.
Speaker 12 (56:20):
Thanks go with a sure thing Denver's best roofer Excel
roofing dot com.
Speaker 15 (56:30):
You don't pay a cent until you're content.
Speaker 12 (56:36):
Time for an insurance checkup free, no obligation comparison call
Compass Insurance paying too much your coverage at dozens of
insurance companies find out now three all three seven to
seven to one help. You'll think you're his only customer
when you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three all
three nine two zero sixteen twenty two.
Speaker 5 (57:02):
Good that afternoon, John Fuller.
Speaker 6 (57:04):
We're back on the Troubleshooter Network and we're here to
take your calls, solve your problems, take complaints, and I
help you with just about anything you can come up with.
So we're going to go to a couple of calls
here and then we'll pick that discussion back up that
we left off on the last segment. Andrew, you have
a question about an Accura. What's going on?
Speaker 20 (57:22):
Andrew, Yes, I kind of heard you, guess talking before
the holiday break, kind of about an issue with bus actors.
We're looking at upgrading my wife's cars. You have two
thousand and eight accurate TL and the thing's been a gym.
(57:43):
But we're looking at you don't like maybe twenty twenty
MDX or rd X, and I didn't know if there
was any issues with those newer ones.
Speaker 10 (57:54):
Well, they've had bottom end problems of debris inside the block.
So there's a recall on and it's just a certain lock.
I'd have to look it up to verify which one
is more common in the actors it is a Hondas.
I think it only has three of the three of
the Honda lines. But yeah, they're failing at a little
arming rate, and so they're recalling them, bringing them in
and actually changing it out in the entire motors. Really, gotcha?
Speaker 19 (58:19):
Is that?
Speaker 20 (58:20):
Is that more like the like the d X y
X or is it.
Speaker 10 (58:23):
That's going to affect both of those? Yeah, but I
would I would assume. Now, I wouldn't take it for
granted because they all the manufacturers do like the purd stock,
but I would assume anything's still allowed on the on
the showroom floor has been updated or is outside.
Speaker 4 (58:39):
Of that recall status.
Speaker 20 (58:41):
All I see, gotcha, Okay, I appreciate it.
Speaker 6 (58:45):
So on recall issues like that, do they typically take
care of those motors outside of the traditional warranty when
they've identified there are issues.
Speaker 10 (58:55):
Yeah, most of these are failing inside wuarrantines, so you
know that's there, and they're seeing enough of them that
they're making the steps to go forward and prevent it.
So they don't want that brand on their name. So yeah,
they're bringing them in their changing out, changing out engines,
fix them the problem that was on that assembly line.
In most cases, not everything settled yet with ACRA, but
(59:16):
they'll usually end up extending warranties or going out a
certain timeline and a certain mileage.
Speaker 6 (59:22):
So if somebody comes to your shop, do you have
the ability to kind of redirect them and avail themselves
of that one?
Speaker 4 (59:29):
Yeah? The time.
Speaker 10 (59:30):
Quite frankly, you can too. You can go on to
the National Highways Traffic and Safety. You can punch in
your vent and see if there's an open recall in
that car.
Speaker 4 (59:39):
A lot of manufacturers do that. The key is in Hyundai,
they extended a lot of the engine warranties, super extended
a lot of the transmission warranties to from fifty to
seventy thousand, a lot of different things.
Speaker 6 (59:49):
Right, So people don't always know that. I mean, they
don't know to go on a website and look and
see if something. They may not even know what the
problem is when it just dies and they get towed in.
Speaker 5 (59:59):
So but you guys go through these issues.
Speaker 10 (01:00:03):
You know, in most cases, particularly if you're the first owner,
you know you're going to get notification from the manufacturer.
Speaker 6 (01:00:09):
Right cool, All right, thanks Andrew. Jackie, you've got a
question about judgments. What's going on, Jackie?
Speaker 21 (01:00:18):
Hi, good morning. I have a judgment against someone and
I'm trying to decide or need help deciding whether or
not to put more money into this because he's crying
poor and.
Speaker 6 (01:00:33):
Really Yeah, so Jackie, tell us a little bit just
so we understand. How did you end up getting a
judgment against this person?
Speaker 5 (01:00:42):
What happened?
Speaker 21 (01:00:44):
Well, I hired an attorney to get the judgment. Okay,
he defaulted on a loan a long time ago, and
I had I don't know, it was a couple of
months before the statute of limitations expired. I hired an
attorney and he was able to contact him. The guy
did not he didn't dispute the fact that he owed
the money. But it's a fairly large judgment, and just
(01:01:08):
trying to decide whether to go forward because all of
it costs money to get this far right, We're already
ten thousand dollars into getting the judgment and trying to
figure out whether to go further and how to go further.
Speaker 6 (01:01:21):
So are you contemplating the whether or not to renew
the judgment or what is the next stepping off point
for you from an investment standpoint?
Speaker 21 (01:01:30):
So the judgment is a twenty year judgment that we
got in February. Okay, so the judgment doesn't need to
be renewed. But the next stepping off point is how
much more money do I put into the attorney and
that sort of thing.
Speaker 6 (01:01:47):
Jackie, There are a number of people out there that
work in the collections field. There are some that do
it on a per hour type basis, and there are
others that do it as a percentage, which you know,
they kind of have to put their money where their
mouth is. What are you hearing on as far as
your options?
Speaker 21 (01:02:08):
Well, I haven't I haven't pursued that yet. The attorney
that we have, I've asked him and he's on vacation
right now, but he's been great. But I've asked him
about whether or not we can the interrogatories that the
the detter filled out are not totally complete, and he's
(01:02:28):
been pretty compliant in filling them out, but there are holes.
And so I've asked the attorney if I can do
the legwork on the two interrogatories that he's done and
figure out what the holes are and send those to
the attorney to look over and then ask him for
that information. If we take him to court and do
a deposition. It's another several thousand dollars for the.
Speaker 5 (01:02:51):
Attorney to do that.
Speaker 6 (01:02:52):
Let me ask you a couple of questions. Ballpark Jackie,
how much money are we talking about here?
Speaker 21 (01:02:57):
Over half a million dollars?
Speaker 6 (01:02:58):
Okay, so you're in district. This is not a county
court judgment. You filed. You filed what rule sixty nine
interrogatories and you're trying to get the information to as
as kind of a first step towards garnishment and collection
on your own.
Speaker 5 (01:03:12):
Yes, do you think this guy has the ability to
pay you? Our gal could be a gal? Those what
it is?
Speaker 14 (01:03:19):
A guy?
Speaker 22 (01:03:21):
You don't know how to.
Speaker 5 (01:03:21):
Give equal opportunity to our deadbeats here, you know?
Speaker 21 (01:03:26):
Sorry, go ahead, yeah, well you don't know until the
interrogatories are filled out and completed incorrectly completed, right. I
know he's I'm sixty four. I know he's older than me.
He was a horse trainer in Wild County, and I
don't know if he has If he has assets, I
believe they're probably hidden or in somebody else's name.
Speaker 6 (01:03:51):
Yeah, I'm inclined to probably agree with you. But you
know the thing about interrogatories is they have teeth, but
it's really hard to police them and and to really
figure out, you know, if somebody is being deceitful, and
particularly when you've got a debtor that's trying to hide
assets in God, you said, you said horse trainer, And
oh my goodness, what an amazing field that is in terms.
Speaker 5 (01:04:14):
Of opportunities to you know.
Speaker 6 (01:04:17):
I mean, I've seen and heard stories about you know,
registered horses and they changed the They just you know,
deceive people on which horses which, and which papers are which,
and you know which horse died and and all this
kind of crazy stuff.
Speaker 5 (01:04:33):
And it's and it's you can't police it.
Speaker 6 (01:04:35):
I mean, there's no way to really go out and
do a DNA test on every horse and the guy's
farm and likely anything that had value is at somebody
else's place.
Speaker 5 (01:04:44):
When that day came to pass. So it's tough, it's
it's really tough.
Speaker 6 (01:04:50):
The interrogatories if you find out that they failed to answer,
or they they came up short on their answers. I mean,
they they will put people in jail, they will issue lawrance,
they will you know, they will do all of those things.
But but really that doesn't help you. That doesn't put
money in your pocket. And so, you know, I would
(01:05:12):
here's what I would suggest. I mean, you sound like
you've got an attorney that's that's doing a good job
for you. You know, whether or not that is the
you know, the best use of your money is only
determined by whether or not this guy has.
Speaker 5 (01:05:27):
Any ability to pay.
Speaker 6 (01:05:29):
And so you know, you have to make that judgment.
If the guy's got the ability to pay, then some
further investment in the attorney's efforts to get him to
pay is probably worthwhile. But if you you know, if
you really, in your heart of hearts, think that there's
no way this guy's going to pay, then then cut
your losses and and start talking to people that will
do it on a contingency and and and you know,
(01:05:52):
try to put their you know, their compensation on the
line with their success in getting and getting your judgment paid.
Does that make sense?
Speaker 23 (01:06:02):
Yes, it does.
Speaker 21 (01:06:02):
And I'm taking notes about this. Do you have a
recommendation as to who might do this on a contingency?
Speaker 6 (01:06:09):
I do not off the top of my head, but
I would, I would, you know, start googling around for that.
And I mean, and you I hate the work collection
agency because then apply some call center that's just going
to harass people. But there are there are some attorneys
that do you know, high end collections like that that
that you just need to find.
Speaker 5 (01:06:29):
I don't play in that sandbox, so to speak. So
I don't know anybody.
Speaker 11 (01:06:32):
John, but Tom has one that he recommends. If you
call back on Monday and ask Tom or Mark don't
be able to give you the name of someone.
Speaker 4 (01:06:42):
That they recommend.
Speaker 6 (01:06:43):
Yeah, so maybe that's great advice. So Jackie, we wish
you the best of luck on that. We're got to
take a break right now, but thanks for calling.
Speaker 5 (01:06:51):
I don't remember.
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(01:07:19):
choose Frank durand the real estate Man dot Com to
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Speaker 6 (01:07:33):
All right, all right, all right, good afternoon, John Fuller
here on the Troubleshooter Network. We are back for the
third hour of the show today and we are cranking
through some calls. We're going to go right back to
the phones here. If you have a problem that we
can help you on. That is our mission. We have
over three hundred million dollars in cash, merchandise, exchanges and
(01:07:54):
refunds directly due to this show, and we're looking forward
to helping. So we're going to go right to the calls. Brian,
you have a problem with a dishwasher. What's going on?
Speaker 24 (01:08:05):
Yeah, thanks for taking a call. Purchased a dishwasher about
two years ago. It's out of the factory warranty. Okay,
Now on to the extended warranty.
Speaker 5 (01:08:16):
Who is the extended warranty.
Speaker 24 (01:08:18):
With product protection plus?
Speaker 6 (01:08:22):
Was that a something you got when you bought the
house or something. How did you come about this?
Speaker 24 (01:08:28):
We purchased a dishwasher from a vendor up in Port Collins.
Speaker 5 (01:08:33):
Okay, so it's through the vendor. So what's going on
with it right now?
Speaker 4 (01:08:38):
Yeah?
Speaker 24 (01:08:39):
So the control panel, we had some issues pretty much
since we purchased the unit. Control panel a little spend,
replaced about four or five times now, you know, and
it just every time they come back, something else happens.
Now it's they just serviced it this morning and it's
leaking of the door panels. So I'm afraid the problem's
(01:09:04):
not getting resolved. And then on top of it, like
the unit's not getting put to keep back together correctly,
just continues to have recurring issues.
Speaker 6 (01:09:15):
So what do they tell you when you keep calling
them back and saying there's ongoing problems.
Speaker 19 (01:09:22):
They essentially just tell me that.
Speaker 24 (01:09:25):
Built send the service techout service, thatch comes out, discovers
the same issue. It takes about two or three weeks
for them to order in the park to come back
and then replace it. And then two or three months
later it happens again.
Speaker 5 (01:09:38):
So you said the guy was out this morning, but
it's already leaking today, correct, did they run it while
the tech was still there.
Speaker 24 (01:09:48):
Yeah, and he left it after about five minutes, you know,
and then.
Speaker 5 (01:09:55):
Yeah, can you tell where the leak's coming.
Speaker 24 (01:09:57):
From the bottom of the door panel?
Speaker 6 (01:10:02):
Okay, that's not normally a place where water goes in
a dishwasher. What is it about the door panel that's leaking?
Speaker 5 (01:10:11):
Do you know? I'm not trying to be coy.
Speaker 24 (01:10:13):
I'm just I think it's I think it's no. No,
I understand, So it's a seal either they're not putting
the door panel back together correctly.
Speaker 5 (01:10:21):
Okay.
Speaker 19 (01:10:23):
You know.
Speaker 24 (01:10:23):
One of the things too, is now when I open
the door, it sounds like a dog dying.
Speaker 19 (01:10:29):
I don't know.
Speaker 12 (01:10:30):
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Speaker 15 (01:10:34):
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Speaker 12 (01:10:39):
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of insurance companies find out Now three O three seven
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Speaker 1 (01:11:05):
Ripped need advice, So you don't have.
Speaker 14 (01:11:13):
Come running.
Speaker 15 (01:11:14):
Just astas as you can.
Speaker 3 (01:11:16):
Shooter's gonna help coming.
Speaker 14 (01:11:19):
Man is the.
Speaker 2 (01:11:21):
Troubleshooter Show now, Tom Martine.
Speaker 5 (01:11:26):
Welcome back.
Speaker 6 (01:11:27):
This is John Fuller sitting in for Tom Martino and
the Troubleshooter Network and we are moving right along here
this afternoon.
Speaker 5 (01:11:34):
We were talking to Brian before the break.
Speaker 6 (01:11:36):
Brian has a dishwasher that has gone out four or
five times and he's dealing with an aftermarket or the
secondary warranty company. Brian, have you what does your contract
say with this warranty company? I mean, do you have
any any any next steps that are available in that
What do they say about your ability to call out
(01:11:56):
perhaps an independent or something like that.
Speaker 24 (01:12:01):
I haven't looked into that part of the contract, honestly,
I'd have to pull that back up. And it's not
something I've reviewed before going into the show.
Speaker 4 (01:12:11):
But purchase the unit.
Speaker 24 (01:12:14):
The vendor had told me after the third time typically
that's when they started to replace the unit. Okay, the
third time for the same issue.
Speaker 19 (01:12:23):
I should clarify.
Speaker 10 (01:12:25):
Right, you know, if it's anything like the aftermarket warranties
for cars. I mean you should be able to pick
your own technician. I mean, obviously the technician has the
right to accept or decline that job. But if you
can find a good quality dishwasher repairment inside your area,
and you contract him in, obviously making him aware of
(01:12:46):
your warranty, making sure that they want to go ahead
and get involved in this project, maybe you can get
some resolution by not getting the guys that they're dispatching.
Speaker 5 (01:12:54):
What brand is this dishwasher?
Speaker 24 (01:12:55):
Brian ge profile the fairly expensive unit. It was about
I think twelve hundred bucks, you know, and it sounds
like they were going to be more of a reputable
units out there that weren't front to break.
Speaker 19 (01:13:12):
So that's why we purchased it.
Speaker 6 (01:13:15):
So you said that after what three or four times
they start talking about replacing it, are you having that
discussion with them yet?
Speaker 24 (01:13:22):
Yes, and I've been That's what I was sold on
with the vendor. The warranty company is the product protection
plus the repair texts they contract out in experand source.
You know, I have asked for different technicians within that
brand source to come out because I didn't have the
(01:13:43):
faith that the gentlemen that they come out over and
over again was doing it correctly, so the tech that
they sell out today, you know, I was hoping something
something different would change, but still not really seeing anything.
Speaker 10 (01:13:57):
Well a likelihood about them replacing it after the third
failure on the same item as probably aside that first
two years. I sincerely doubt that any extended warranty company
is going to, you know, reach out and accept that
kind of responsibility when all they're getting is the cost
of the warranty.
Speaker 24 (01:14:14):
Sure, yeah, and you know it is a four year plan.
I don't know that that helps it.
Speaker 6 (01:14:22):
All, Brian, if you pulled out your contract and just
reviewed it, because you know, there's a couple of things
you got to be careful about here. One is, as
Jeff was mentioning, I mean, they may pro rate the
value of that towards the end of that period, particularly
since they don't really kick in until after your factory
warranty expire. So in theory, if I'm understanding you, you
(01:14:44):
could be out at least four and potentially six years
before that secondary warranty expires, and so many companies will
pro rate the value and so at the end of
the day, they're not even talking about a heck of
a lot of money if they declare it a total loss,
which still leaves you having to pay the lion's share
of getting a new unit in there.
Speaker 5 (01:15:03):
But I think that what I would do is review
your document, review the contract, Review what it says about
a third party vendor coming in and doing the repairs,
just so you know what your rights are and whether
you have that ability to pick and choose who comes
out to look at this, because clearly you're not getting
a good repair or you wouldn't be having this issue.
Speaker 24 (01:15:24):
Yeah, and yeah, I think ultimately my problem is they
pulled this thing out, put it back in, taking it apart.
So many times. There's seals that are failing, you know,
Like I said, there's other issues that are.
Speaker 19 (01:15:36):
Starting to come up with this.
Speaker 5 (01:15:39):
Yeah, I don't know.
Speaker 24 (01:15:40):
So I'll review that contract and see what I can
do about getting the third party out there. I guess
it sounds like that's kind of step one here.
Speaker 6 (01:15:47):
Yeah, In every contract issue, whether you're dealing with a
warranty or a lease, or you know, anything at all
that involves a contract, Step one, period is to drag
that document out and start reading it and looking at
exactly what your rights are under that contract. And it
(01:16:07):
sounds so simple and so, you know, silly, but that
really is. In my practice, that is step one. That's
what we do. We drag out the insurance contract and
we start reading exactly what the definitions are, exactly what
the rights are, and that's just how we do it.
So if the same rule applies for consumers, I would
really urge you to pull that out and read through it,
(01:16:29):
and I'm sure you'll see some stuff in there that
you didn't you didn't realize applied to your situation, and
hopefully you can find the ability to get somebody out
there and work on that for you.
Speaker 5 (01:16:43):
All Right, Hey, thanks for the call, Brian, we appreciate it.
Moving right along, We've got Jeffrey next on the line
with a question about SUVs. What's up, Jeffrey, Yeah, hey,
hey there, thank you.
Speaker 22 (01:16:55):
A question for the auto guys looking for or since
you're going to start looking for a large issue, if
you wanted something like suburban size, would you say go
more forward expeditions, suburbans, what engines, whats some issues to look.
Speaker 4 (01:17:13):
For and not.
Speaker 22 (01:17:16):
Just want to help us in shopping.
Speaker 14 (01:17:17):
I guess yeah.
Speaker 4 (01:17:18):
You're getting to be somewhat limited because the big SUV
market is not large. I mean you're going to have
just those the GMC, the Ford, you know, whether it's Cadillac, Lincoln.
I mean, it's all the same thing. So it's more
of a preference. I mean they're both expensive, and they're
both you know, pretty reliable, I think on hold, yeah,
I mean.
Speaker 10 (01:17:36):
There's a mechanical device, so it's prone to failure just
by definition of the words. So yeah, you know, whatever
you crawl into. If you don't like driving the Chevy,
then you want to look at the Ford.
Speaker 25 (01:17:44):
Yep, Okay, maybe something two years old. Is there issues?
I've heard there's some transmission issues with the GM stuff.
Speaker 10 (01:17:55):
There definitely is. There's definitely what the Fords. Yeah, there
definitely is with the Fords as well. When you get
at a ten spe we were talking about that a
little bit earlier. So I mean, if you're looking at
any of the four ten speeds and it hasn't already
had a transmission replaced, well you can count on you know,
a ten thousand dollars bill coming down to pick pretty soon.
Speaker 5 (01:18:10):
It's going to happen. When's that going to happen?
Speaker 10 (01:18:13):
You know, we see a lot of them around the
sixty to eighty thousand mill mark. Yeah, so I mean,
you know, whatever you're going to get, and we've preached
this for years, you know, you take it into somebody
like Kevin and get an all around look over that
vehicle and see what the condition.
Speaker 4 (01:18:26):
Of it is.
Speaker 5 (01:18:27):
Yeah, what is an inspection like that cost? Kevin?
Speaker 4 (01:18:30):
We only charge one hundred and twenty And it's I
say only, but I mean it's it's a two hour,
you know experience.
Speaker 5 (01:18:36):
We go through them.
Speaker 4 (01:18:37):
We do a lot of research online as well, so
we can heads off different things.
Speaker 6 (01:18:42):
How many times do you think you you find something
that makes it just a deal killer, you know, something
that is concealed or or just not known, or just.
Speaker 4 (01:18:52):
The extent, the extent of the repairs needed. Leaks and
just common repairs is what we find more than anything.
People trade them in before they fix them. Yeah, so
it's almost highest fifty percent of the time. Really, Yeah,
it's probably a fifty to fifty shot where yeah, you
got a clean car, goo for it, or you know,
you get about four or five grand of work coming.
So to keep that in mind when you negotiate. So
(01:19:14):
it's to me, it's well worth one hundred and twenty.
Speaker 10 (01:19:17):
So if you're looking at that two year old car
hoping to save money because of just depreciation, you know,
if you're going to have to finance it, you're going
to be paying substantially more for that finance and than
you would on a new vehicle. It's going to be
much lower in the new vehicle. So you actually have
to do the math to make sure it's going to work.
Speaker 22 (01:19:32):
Okay, what's your guys have thought some opinions on the
GM's little diesel they're putting in the SuDS.
Speaker 10 (01:19:39):
Now they're they're running well. I mean we're getting good
reports by people liking them, but you know they do
have their failures. You are going to be in the
shop from time to time, and anytime you're dealing with diesels,
you can add anywhere from a third to fifty percent
higher on.
Speaker 4 (01:19:54):
The cost of that repair.
Speaker 5 (01:19:57):
Wait, why is that just the cost of the parts?
Speaker 10 (01:20:00):
Oh, they're much more expensive.
Speaker 5 (01:20:02):
Gotcha, gotcha, Jeffrey. Good luck on your search. Hope you
find something good.
Speaker 6 (01:20:08):
Go see these guys to get a Please get a
diagnostic check before you commit on something used. So when
you're talking about doing these diagnostics, how much could you diagnose,
like a trainny, I mean, is that something you would
recommend that somebody come out just to have you look
at that issue or what it is what Kevin doing
(01:20:31):
kind of.
Speaker 10 (01:20:32):
Pretty much what we're going to be able to see
is what Kevin's gonna be able to see. So if
you can get somebody who's like Kevin, who's going to
look at the whole car. I mean, we do just
focus in on drive train. So it's really the outside
of our sandbox, to use your terms, So we don't
like to well inside that area, but you really do
just get a snapshot of today. What's the condition of
the fluid, how does it smell? Are there any codes presence?
(01:20:52):
What maintenance has or hasn't been done?
Speaker 19 (01:20:54):
Right?
Speaker 4 (01:20:56):
Yeah, because it's it's a challenge. I mean, can you
tell me the tree and he's going to go out
in twenty thousand miles?
Speaker 10 (01:21:00):
Now, I can't tell if it's gonna go out tomorrow.
Most exactly, you have it all the time, it was
working all the fine, and all of a sudden it
just did this. Well that's life.
Speaker 6 (01:21:07):
That does happen, right, But the evaluation that you do
for this this inspection is the same evaluation you would
go through if you were looking at them.
Speaker 4 (01:21:17):
Oh, absolutely, absolutely, yeah.
Speaker 5 (01:21:19):
I mean they're they're getting the best efforts you have
going through these cars.
Speaker 4 (01:21:24):
Because it's a full visual you know, we'd call it
a shakedown. We put it up in the air, wiggle waggle,
pull on everything, and you know, and then plug it in.
We download whatever data we can find. Hopefully it hasn't
been cleared. You know, that's a big problem, you know,
coming out of some dealers. They clear everything.
Speaker 5 (01:21:40):
Well, tell me about that. What can you clear?
Speaker 6 (01:21:41):
I always thought if you got the Carfax stuff that
had been transmitted to Carfax stays on that.
Speaker 4 (01:21:46):
I'm talking about failures and different things. Codes. We can
see FREDES error codes, and we can see free streamed
data from the error codes. So if it's been clear
and we can tell when the last time it was cleared. Oh,
but if there is no info, you know, we're somewhat
handicapped there, you know. So they're getting a real good look.
Speaker 5 (01:22:04):
Is there any reason to clear codes that's not nefarious?
Speaker 4 (01:22:08):
No, no, no, not except for have to repair. Yeah,
if they did a repair, they would reset, Yeah, they
would reset.
Speaker 6 (01:22:15):
Yeah, typically you will a major component that had been
problematic that might be the time to repair it or
to reset the computer and stuff.
Speaker 4 (01:22:22):
Sure, yeah, to reflash if you changed. A lot of
models require reflashing to program that to the car, so
you know that is that possibility. But on a used
car lot, if it was cleared the day before you
took it to be checked out, yeah, not so much.
Speaker 10 (01:22:38):
Speaking of reflashing, this is something we were talking about
during one of the breaks. You know, when you take
take your vehicle into a shop, make sure you have
at least a half a tank of fuel in there.
Not only do we need it for the purposes of
test driving and whatnot. In the event that we have
to do some sort of programming, A lot of vehicles
will not accept programming unless you have a minimum half
a tank inside the vehicle.
Speaker 6 (01:23:00):
I never heard of that before today. So that's great advice.
So we're gonna go to a break right now.
Speaker 5 (01:23:04):
We'll be right back. Give us your calls.
Speaker 12 (01:23:12):
Go with a sure thing Denver's Best Roofer Excel Roofing
dot com. You don't pay a cent until you're content.
Time for an insurance checkup free no obligation comparison call
Compass Insurance paying too much your coverage at dozens of
insurance companies.
Speaker 15 (01:23:30):
Find out now three O three seven to seven to
one help.
Speaker 12 (01:23:32):
You'll think you're his only customer when you choose Frank
durand the real estate man dot Com to list your
home with Remax Alliance three oh three nine two zero
sixteen twenty two.
Speaker 5 (01:23:52):
All right, good afternoon, Good afternoon.
Speaker 6 (01:23:54):
John Fuller here on behalf of Toime Martino for the
Troubleshooter Network, and we're going to get to some of
the inside secret that I've always wanted to ask about
cars and maintenance and stuff like that.
Speaker 5 (01:24:05):
We have open lines right now. We are waiting for
your cause.
Speaker 6 (01:24:08):
If you have a problem, We solve problems, answer questions,
take complaints, give us a call.
Speaker 5 (01:24:13):
It is car Day.
Speaker 6 (01:24:14):
We have the two pre eminent experts here in the studio,
Jeff Vick and Kevin Colkin.
Speaker 5 (01:24:18):
So I've got some questions motor oil.
Speaker 6 (01:24:24):
Is there any debate about whether synthetic oil is better
than conventional.
Speaker 10 (01:24:31):
As far as debate, no, I mean, synthetic oils are
definitely superior. I mean, obviously there's a little bit more
of a cost involved with them. The technology has gotten
to the point though it has broughtened down the price
point of synthetics, so it makes it a much easier buy.
But as it is, you know, it's nonsequeen or anyway,
(01:24:52):
because you have to use synthetics in today's vehicles. They
are not built for going on conventional oils.
Speaker 4 (01:25:00):
Okay, Yeah, the clearances are so so so small that
it's synthetic or nothing on most of them.
Speaker 6 (01:25:06):
Why does the synthetic work so much better? Is it
just temperature or is it viscosity or everything?
Speaker 4 (01:25:12):
All of it, All of it, the friction modifiers, everything
in it are more superior. The temperature doesn't break down,
the viscosity doesn't vary in temperature. Where conventional is the
viscosity cold, obviously it's going to be thicker than when
it's warm. The synthetic maintains its viscosity over a broader
temperature range.
Speaker 7 (01:25:30):
Right.
Speaker 5 (01:25:31):
So No, I've been a believer in synthetic for years
and years. I actually had a dealership.
Speaker 6 (01:25:36):
One day do an oil change and put conventional in
and actually had them take it out and put the
synthetic in on the top of it.
Speaker 5 (01:25:45):
You know, I just I just am a big believer
in it.
Speaker 4 (01:25:48):
So, oh, there's so many myths out there too. It's
like I started with convention, I was told I can't switch.
I don't know where that stuff starts, but yeah, yeah,
it's and we talk about it. You know, the dealer
recommends ten twelve thousand on oil change.
Speaker 6 (01:26:03):
Why why would they actually recommend that. It would seem
to be not in their best interest or in the
consumer's interest.
Speaker 10 (01:26:11):
It's actually playing to the consumer's wants. I mean, nobody
wants to have to maintain your vehicle. You'd rather be
able to take that money and take your wife out
to dinner. You know, the idea of being able to
stretch out my maintenance schedule. I don't have to go
in all the time. I don't have to spend all
this money. And it made it look approachable, so it
was started. You know that you didn't have to do
it for fifty thousand for a transmission oial change than
(01:26:33):
seventy thousand. Now they're doing a lifetime lifetime twelve. So basically,
when your transmission fails, will change your fluid. So if
nothing else worked that way, it pretty much works that way, and.
Speaker 4 (01:26:46):
It is a lifetime of the transmission. That's the lifetime
anything else And.
Speaker 10 (01:26:49):
One of the bigger things you're dealing with when it
comes to one oil change is the quality of filters
you're putting in there. You run ten thousand miles on
a cheap filter, it's probably done in three.
Speaker 5 (01:27:00):
Talk about that.
Speaker 6 (01:27:00):
So when you go to the cheap little roadside oil
change places, and and and I know that you can
dictate to some degree if you have an oil preference
usually and stuff, But do you really get a lesser
quality filter at those places.
Speaker 10 (01:27:16):
Unless you request the one that request to go with
like the premium package and want through I want the
ultimate filter. Then yeah, you're going to get the bottom
of the barl because that's going to increase their profit margin.
Speaker 6 (01:27:24):
And how much does that make a difference in the
in the the effectiveness of the change, the life.
Speaker 10 (01:27:30):
Of the night and day.
Speaker 4 (01:27:32):
It's the life of the change too, because the filters,
the cheaper ones are not made to go more than
three four thousand miles.
Speaker 10 (01:27:38):
They're paying an element of breakdown starts breaking down.
Speaker 6 (01:27:41):
I heard you say something earlier that just didn't seem right,
but you said, as the filter gets older, larger particles
start going.
Speaker 10 (01:27:47):
Yeah, micron read micron red clouded up, and it's a
little bit different than it is with a truck with
an engine. The transmission filter itself, by the micron waiting,
you've basically beaten stuff against that that element in.
Speaker 4 (01:28:00):
Order to trap it.
Speaker 10 (01:28:01):
Okay, Well, as all that stuff's going through there, it's
going to break down, and so all those little holes
are becoming bigger holes, and they were going to allow
larger and larger to breathe to get through.
Speaker 6 (01:28:12):
Interesting. Interesting, So what about in diesels, it's the same.
I mean, I don't have a diesel today, but I've
for many years had diesels and hauled big horse trailers
and boats and that kind of stuff. I actually had
one of the old six tozo forwards back in the day. Yeah,
for sure. But I actually, for the longest time, you know,
(01:28:36):
I tried Rotella and then you know, eventually I didn't
get very good results with Rotella at all. But eventually
I swapped to Mobile I and it was a game
changer for that motor until it shelled out and died.
Speaker 5 (01:28:50):
But it was it was good.
Speaker 6 (01:28:51):
It was good for a while here. When it died,
it didn't die as bad as it could have died before.
Speaker 5 (01:28:57):
But but what is the difference?
Speaker 6 (01:28:59):
I mean, how does that happened that one motor just
likes a particular oil better than another one, where you
get better, you know, better power, better consumption, better less
oil consumption.
Speaker 5 (01:29:10):
Talk to me about that.
Speaker 4 (01:29:11):
I think it's all in the viscosity because, especially with
diesels and things, they use the oil pressure to open
and close injectors, so you have more than just lubrication
in a diesel. It also affects the fuel system, right,
So if you can maintain the proper viscosity throughout the
day of the vehicle, everything works better.
Speaker 5 (01:29:29):
But to some motors, just like one oil over another.
Speaker 10 (01:29:32):
Aden to some degree, I mean, some people may experience
that from time to time. It's no different than you know,
if Kevin and I both bought an F one fifty
truck and mine insists on half and a half mid
grade in order to avoid pining, and where he's able
to run on the regular run leaded. You know, you
can until you can't, right, And.
Speaker 6 (01:29:52):
If you're Dimitri and you're driving like less than the
speedling that out there, do that, how does that really
impact this analysis here?
Speaker 10 (01:29:58):
You know, well, that's when you put a second hole
on a car.
Speaker 5 (01:30:00):
So what is it with you? Dimitri? And two horns here,
I don't I don't understand.
Speaker 9 (01:30:08):
Well, if you ever get a chance to listen to
a Buick Park Avenue to know the horn, it's a
glorious sound.
Speaker 10 (01:30:15):
It's now out on forty five. By the way, What
do you guys.
Speaker 9 (01:30:21):
Think about Blackstone Blackstone oil analysis service? Is there any
practical reason that a guy like me who doesn't maintain
a fleet, who just maintains one car, is there any
reason for me to get a Blackstone analysis?
Speaker 10 (01:30:34):
And what am I going to do about the only
time you might would be if you're purchasing, you know,
a used vehicle. Is that that what's inside that oil
will tell you a lot about the health of that engine.
So spending a couple of bucks on it, you know
you probably won't have that luxury. If you're dealing with
a dealer or something like that, they're going to try
to move that car. It's probably not gonna be there
the next day. But if you're dealing with your neighbor
down the street, you want to get a better idea
(01:30:54):
what's going on with it, and you know he's just
gonna sit on it and give you first shops. Go ahead,
send it and see.
Speaker 4 (01:30:59):
What you got.
Speaker 9 (01:31:00):
That's that's an awesome hint.
Speaker 5 (01:31:01):
I didn't think about that.
Speaker 9 (01:31:02):
That's perfect, thank you.
Speaker 5 (01:31:04):
Where do you Where do you get that from? I
haven't heard of that before.
Speaker 9 (01:31:08):
So there's a company called Blackstone, and they have some
competitors too, but Blackstone is certainly the pre eminent provider
of this service. You can register on their website and
they at no charge, mail you a little a little bottle,
a little plastic bottle, and then when you change your oil,
you fill up the plastic bottle and comes with a
mailer and then you just drop it in the mail
(01:31:28):
and then a few days later, their turnaround is real fast.
A few days later you get an email from them
says your analysis report is ready, and you go to
their website and then you see what metals they found
in because those medals give you a hint about what
is there, a bearing that's going out? Is something is there,
what's what's what's wearing out too quickly? And what's really
(01:31:51):
valuable about their service? And guys, correct me if I'm wrong,
But they maintain a ginormous database of this car that
I have similar my whach similar years, and they'll tell
me if I signed up for their service. How my
oil analysis compares to their huge data set.
Speaker 5 (01:32:09):
It's kind of like a Cola guard thing for your
vehicle there.
Speaker 18 (01:32:14):
Yeah, to think of the terms, Yeah, probably a little
bit more pleasant to deal with, we hope, so at
least so well, that's interesting stuff.
Speaker 5 (01:32:25):
So we got a collar here, Bill with an issue
with an oil leak. What's going on? Bill?
Speaker 26 (01:32:31):
Yeah, Hi, thanks for taking my call. We're dealing with
a two thousand and eight Volkswagen Turig. It's a V
six and looks like we're getting.
Speaker 14 (01:32:43):
A little bit of coolant in the.
Speaker 27 (01:32:47):
Reservoir, I mean, not coolant, oil mixing in with the
reservoir in the coolant reservoir, and I'm being told that
the oil cooler is probably the issue.
Speaker 5 (01:33:01):
What do you guys think?
Speaker 4 (01:33:02):
Yeah, it could be the transmission or the engine all
killer could be either one, could be either one. Yep, Okay.
Speaker 28 (01:33:11):
I don't know if that's common issue that you've heard
on these in the past, but there's definitely no oil
on the dipstick in the engine.
Speaker 26 (01:33:24):
It just seems to be in the cooler, right.
Speaker 4 (01:33:26):
Yeah, that that detailed changes things. Yeah, yeah, you definitely
you could have a head gas. You could be leaking
through the turbo a couple of different places.
Speaker 28 (01:33:35):
Okay, yeah, this this.
Speaker 26 (01:33:37):
One doesn't have a turbo on it.
Speaker 22 (01:33:39):
But they're saying both that this is.
Speaker 28 (01:33:44):
The initial diagnosis is probably the old rings that seal
the old cooler to keep a portion of the block.
Speaker 4 (01:33:54):
Well, it could be checked. It's not something you would
assume either way.
Speaker 9 (01:33:58):
But Kevin, based on the fact that there's no oil
left on a dipstick, that sounds like this engine is
not long for this world.
Speaker 4 (01:34:04):
Well, if he keeps running into oil on the dipstick, yeah.
Speaker 26 (01:34:08):
It's still it's got a little on the dipstick.
Speaker 27 (01:34:11):
There isn't any milk or any any cooling, so it's
a it's going to other the oil is going into
the cooling.
Speaker 4 (01:34:19):
Yeah yeah, so yeah, it's it's very possible. It could
be the oil cooler. Yes, all right, Okay, what you
want to do is just pressure it up and see
if it bubbles through your cooling. You know, you have
to disconnect the oil cooler from the engine and then
you pressurize the cooler and see if it's leaking, just
like looking for a hole in a tire, I mean
(01:34:39):
the same thing.
Speaker 5 (01:34:40):
That's something you can do at your show.
Speaker 4 (01:34:41):
Oh yeah, all the time.
Speaker 5 (01:34:42):
Cool, bring that buy and get it checked out. Bill. Okay,
all right, we're going to go to a break now.
Thanks for calling Bill.
Speaker 12 (01:34:57):
Go with a sure thing Denver's best roof of excel
groping dot com.
Speaker 15 (01:35:01):
You don't pay a cent until you're content.
Speaker 12 (01:35:06):
Time for an insurance check up free, no obligation comparison
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three all three seven
to seven to one.
Speaker 5 (01:35:16):
Help.
Speaker 12 (01:35:17):
You'll think you're his only customer when you choose Frank
durand the real estate Man dot com to list your
home with Remax Alliance three all three nine two zero
sixteen twenty two.
Speaker 5 (01:35:38):
I'm back on the Tom Martino Troubleshooter Show.
Speaker 6 (01:35:41):
We are rock and rolling through the afternoon here, and
you know we've talked about a number of different subjects here.
We've got open lines. We'd welcome your call anything car
related today. We've got the pre eminent experts in the house,
Jeffic and Kevin Colkin live in the studio as typical
on Fridays to help us out. So give us a
call with all of your car related issues. I am
(01:36:03):
John Fuller. I'm a personal injury attorney and have been
for twenty two or so years in town, and I'm
here to answer any questions you have about auto insurance, accidents, claims, medpay,
medical treatment, anything along those lines. I'm more than happy
to chime in on and help steer you in the
right direction. And we have our other illustrious two deputies here,
(01:36:26):
Dimitri and Doc in the house, So we've got a
really talented group here waiting for your calls and stuff. Dmitri,
you were telling me a little bit about you've got
an update on a really challenging case.
Speaker 5 (01:36:37):
Why don't you share it with us?
Speaker 9 (01:36:38):
Yeah, a really difficult case that we're gonna need some
serious help with. This lady named Calliah called us a
couple of weeks ago, and she owns she's a school
teacher and she owns a very modest, tiny little condo
in Denver, and it started flooding a couple of years ago,
and it was kind of the water source was kind
(01:36:59):
of a mystery for a long time. But the flooding
was so severe that her homeowners insurance company actually paid
to have there the entire unit ripped out, The entire
interior ripped out, so I had an appointment. I visited
that place a couple of weeks just before we broke
for Christmas, and it was startling. It was beyond what
I expected to see. It's a concrete box with studs
(01:37:21):
where the walls used to be, and it thinks to
high Heaven. It smells there's so much moisture still in
the air, you can feel it on your skin. It
smells like a four hundred year old crypt in there.
And there were three water leak detectors, one from her
that she hired, another one from the insurance company, and
the one from that the HIOA hired and the HOA.
(01:37:45):
This has been going on. This has been ripped out
for two years. The HIOA has done very years two years.
So her insurance company has been paying for an apartment
for her to stay in. But the apartment that benefit
ran out a couple of months ago.
Speaker 5 (01:37:58):
What in the world is in two years to get resolved?
Speaker 9 (01:38:01):
Well, yeah, exactly so. The HOA guys wouldn't talk to me,
But in two years, I can, you know, you should
be able to find the leak. There's only one unit
above her. It's a two story building. And it turns
out they hadn't even inspected the unit above her for
any leaks to see if that if that's where the
water is coming from. So they, for reasons I don't understand,
(01:38:22):
they it feels like they've been dragging their feet. Now
there's a there's a there's a bigger problem. Her rental
benefit just ran out, so now she's paying for an apartment,
she's paying the HOA dues, she's paying the mortgage payment.
She's literally working three jobs, and she has fallen behind
on the hue she started. She started getting delinquency notices
(01:38:44):
from the HOA, and there is no end in sight.
The problem is not her insurance company. They stand ready
to rebuild her unit, but obviously you're not. We're not
gonna Nobody is gonna do that. I shouldn't do that
until the water leak is found and plugged. So she
doesn't know where else to turn to. And you know,
(01:39:05):
I'm frankly, I'm wondering. This is a question I had
for you, and I know this isn't your area of expertise,
but is there a way to get her insurance company
to declare the place a total loss and pair the
fair market value of two and a half years ago,
and you know she'll turn over the title to this place.
I'm not aware of any way for you know, for
(01:39:26):
for a condo policy to pay off like that. By
the way, the city was there too. The city had
an inspector in there from the health department and he
had already issued some kind of an order to the
HOA to find and plug the leak.
Speaker 5 (01:39:40):
Well, that didn't work.
Speaker 9 (01:39:41):
So the place is unfit for occupancy, not just based
on our observations, but according to the city too.
Speaker 5 (01:39:48):
It seems to me.
Speaker 6 (01:39:49):
Do yeah, it seems to me to answer your question, No,
I don't think there's any way to get the condo
declared to total loss by the insurance company. However, if
it's the HOA that's standing in the way of her
figuring out what that leak is, that may be your
avenue for relief.
Speaker 5 (01:40:06):
And so again I hate to keep going back to it.
I would start with my dex and.
Speaker 6 (01:40:10):
Bylaws and have that reviewed by a good real estate
attorney as to exactly what liability they may have to her,
because there is a common you know, area element to
this problem here in that the internal piping and stuff.
Speaker 5 (01:40:25):
Is this a condo or a town home. It's a
condo condo, okay.
Speaker 6 (01:40:28):
So the essence of a condo is that you know,
you own the entire unit, and that would include the
piping and the stuff that's internal. But so does the
guy upstairs, and so that person may bear some responsibility
for failing to address the issue, and the HOA itself
may if they're allowing this unit to go practically into
(01:40:49):
condemnation before it ends up getting remedied. So I would
say a good real estate attorney would start with the
decks and bylaws and see if there's a way to
bring a claim against both the HOA and upstairs neighbor
and sue those people and see if you can't against
some relief. I don't think the avenue is properly with
the insurance company. I think it's with the entity where
the leak is coming from.
Speaker 9 (01:41:11):
Yeah, I agree, And you know my plan is when
we're back to work on Monday, to talk to We
have this great real estate where that you know Bret O'Brien, right,
So I'd like to get his opinion on this on
Monday morning, see if he.
Speaker 5 (01:41:24):
Has a suggestion. Keep us posted on that.
Speaker 9 (01:41:26):
Oh, it's a heartbreaking case.
Speaker 4 (01:41:27):
And I have a question.
Speaker 11 (01:41:29):
If the city says that the leak has to be plugged,
can't there be an action against the HOA for not
going along with.
Speaker 6 (01:41:38):
Well, that's kind of what I'm saying is a failure
to follow those regulations and stuff. Where she's the actual
victim of their failure to follow the rules. You wouldn't
be able to do anything against the city, but they
may kind of open the doors to you bring in
an action against the HOA.
Speaker 9 (01:41:52):
Yeah, and even you know, immediate relief, kind of an
innerim relief would be to have them pay for her apartment.
I mean, she literally is out of money.
Speaker 5 (01:42:02):
Maybe so given free jobs, that's something that.
Speaker 6 (01:42:05):
You could address, and you know, some sort of litigation
as if the sides start trying to work through the issues,
how can I.
Speaker 11 (01:42:11):
Make them pay HOA dues if the place is happening.
Speaker 5 (01:42:14):
Yeah, that's a good question.
Speaker 9 (01:42:15):
Well, and John, and she has no more money left, right,
so she can't even hire an attorney to go pursue
these people. And I think and maybe that was part
of their nefarious plan. Maybe they know that eventually they
can wait you out, kind of like the government can
out litigate anybody.
Speaker 5 (01:42:29):
That happens a lot.
Speaker 6 (01:42:30):
So Hey, we've got a number of calls back to up, Pete, Todd,
Sandy Don. We're going to get to all of you guys.
We are going to take a real quick break. We'll
be right back and start in on our calls.
Speaker 12 (01:42:41):
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(01:43:02):
of insurance companies find out now three all three seven
seven to one.
Speaker 5 (01:43:06):
Help.
Speaker 12 (01:43:06):
You'll think you're his only customer when you choose Frank
durand the real estate Man dot com to list your
home with Remax Alliance three oh three nine two zero
sixteen twenty two.
Speaker 6 (01:43:27):
All right, good afternoon, John Fuller. We're back live on
the Troubleshooter Network. We have a pile of calls stacked
up here. We're going to get going right away. Pete,
you've got a question on transmissions. What's going on?
Speaker 4 (01:43:37):
Pete?
Speaker 26 (01:43:40):
You're to you.
Speaker 29 (01:43:42):
Has a have son that has a four three five
I BMW and the transmission module has gone out of it,
UH called BMW's down Denver. They said that that part
is no longer manufactured by BMW.
Speaker 10 (01:44:00):
So correct, it's going to be absolete, way aged out.
Speaker 24 (01:44:04):
So what do you do?
Speaker 8 (01:44:04):
Just the car obsolete and the car is.
Speaker 4 (01:44:06):
Not necessarily obsolete.
Speaker 10 (01:44:08):
I mean you can try your local map or Advance
or somebody like that, or get online. There are actually
people who do rebuild them. Sometimes they'll rebuild yours, sometimes
already have rebuilt in stock. Obviously, a BMW three twenty
five I is not nearly as common as something like
an F one fifty, so it's less likely they're going
to have yours in stock, and you may be pulling
it out, shipping it to them and having them literally
(01:44:30):
rebuild that computer.
Speaker 4 (01:44:31):
And send it back to you.
Speaker 29 (01:44:33):
Well, so they said that if we got a new part.
You know they make after part one after market ones,
but they won't when you get a new part put
in there, you have to have them reprogram it. Only
BMW reprograms.
Speaker 26 (01:44:45):
They will not reprogram.
Speaker 22 (01:44:47):
Anything other than that.
Speaker 4 (01:44:48):
Well, you send out.
Speaker 10 (01:44:49):
That's why you send out your computer to a rebuilder,
it's going to come back already programmed.
Speaker 26 (01:44:54):
Already programmed. Okay, yep, well that's a good thing.
Speaker 13 (01:44:57):
Yeah.
Speaker 29 (01:44:57):
So if they took one out of a junk yard
and put on that car, would that work?
Speaker 13 (01:45:01):
Do you think?
Speaker 26 (01:45:02):
I mean, say, if the car was running.
Speaker 4 (01:45:03):
When you know it's a crapshoot, it's a crapshoot.
Speaker 10 (01:45:06):
You might get lucky. They do have actual different serial numbers, uh,
different model numbers and different programming for four different cars
sometimes even for areas. I mean, California's got very specific
rules that you know, Kentucky doesn't necessarily comply with. So
I mean it's a crap shoot doing that. You're you're
better off pulling your computer sending it out just waiting.
I mean, yeah, it sucks you want to be able
(01:45:26):
to drive the car, but when it comes back, you
know what what you've got and it fits your car.
Speaker 5 (01:45:31):
Right, good advice, Get Google, Google, somebody to do that.
Speaker 10 (01:45:35):
There's a there's a bunch of Yeah, there's a bunch
of them out there. As far as doing one in
particular for BMW, you just have to make sure that
whoever you're sending it to is going to actually work
on that computer.
Speaker 5 (01:45:46):
Okay, all right, great advice. Thanks for the call.
Speaker 6 (01:45:48):
Pee, appreciate it. Next, we're going to go to Todd.
He's got a question about a car accident.
Speaker 5 (01:45:52):
What's going on? Todd?
Speaker 14 (01:45:54):
Hey, how are you doing? Tom?
Speaker 4 (01:45:55):
Or Tom?
Speaker 14 (01:45:57):
But John Ford?
Speaker 5 (01:45:58):
Doing good? Doing good? How can I help good here?
Speaker 14 (01:46:01):
Well, I have a friend that was in a car
accident about two weeks ago, was hit by a drunk driver. Okay,
and it was his the drunk driver's fault, because he
was doing shots of whiskey when they pull him out
of the thing up here in Greeley. My question is
the friend he had to have surgery and rebuild his
(01:46:22):
ankle and part of his knee, and the lawyers that
he's trying to find a good lawyer, but he hasn't
found one. And I said, well, I'm going to call
Tom Martino because he knows everyone.
Speaker 5 (01:46:35):
I just happened to know one four years. Let me
make the seat.
Speaker 11 (01:46:42):
Hey, I got I got a great lawyer for you,
John John Pone.
Speaker 5 (01:46:47):
Tell me.
Speaker 6 (01:46:47):
I'm guessing there's something more challenging about the case. Did
the guy have insurance or what's going on that's being problematic?
Speaker 5 (01:46:55):
Well, he has dementia? Your friend does or no?
Speaker 14 (01:47:00):
The guy that hit him?
Speaker 5 (01:47:01):
Okay?
Speaker 14 (01:47:03):
And he this is like his third d y. Okay,
my question is the lawyers that he's finding it went
are winning between thirty five.
Speaker 20 (01:47:12):
And forty.
Speaker 14 (01:47:16):
Compensation on what they get okay, typical injury.
Speaker 6 (01:47:23):
Yeah, I can tell you that that there's a range
of fees that you find, like in any business. I
do know some people that charge that much. My fees
are a little bit lower than that, But I do
think you see a range that's out there. You know,
the important things are not so much the rate that
you're being charged, but the quality of the work that's
(01:47:43):
being done. And I think that you really have to
choose between, you know, I think really the threshold issue
is do I want a big, you know, mill type
firm that has a thousand cases on it and advertises
every two seconds on the TV, which you know that
you're one of thousand that has to help fund that
advertising budget. Or do you want to be with the
(01:48:04):
firm that's on the smaller end of it that'll give
you one on one service where you can actually call
and talk to the attorney that you've got working on
the case. And you know, to me, if it were
you know, my family member or something that that to
me is a no brainer question. I want to be
with the firm that's going to know who I am
and know why I matter to the firm.
Speaker 10 (01:48:25):
Is it also possible that they're hearing something with this
case in a longer conversation than what you're getting, that
they're boosting their rates to.
Speaker 5 (01:48:31):
Get I don't really know anybody that does that.
Speaker 6 (01:48:34):
I think it's kind of a threshold issue between we'll
take it or we won't, depending on the facts of
the case. It's not that we've raised our rates. I've
personally never done that. In twenty three years or whatever
of doing this, I've never once raised my rates because
I perceived the complexity of the case to be greater
or lower than something else. So, you know, these type
(01:48:57):
cases are complex in the sense that you've got a
criminal act and it sounds like you've got dementia issues
on the driver, and so if there is insurance there,
you know, it wouldn't surprise me at all to have
an insurance company, you know, trying to get squirrely about
coverage and whether it was a permissive use and whether
there was a negligent entrustment of that driver. There's all
(01:49:18):
these different issues that go into it that make it
a little bit more challenging, but I'd be more than
happy to talk through it with you in great detail.
If you want to give me a call right after
the show, I'd be happy to my office number three
oh three five nine seven forty five hundred. My staff
can can forward you directly to me, and I'd be
(01:49:39):
happy to go through the details. But they are complex cases,
and you know, I think that there's some great attorneys
out there, but you need somebody that's going to really
provide the level of service that you're.
Speaker 5 (01:49:50):
Looking for for your friend.
Speaker 14 (01:49:52):
Yeah, and yeah, I think what my main concern was,
he's twenty one or twenty two, and they his carvice total.
He's been off work for two weeks now, and they
were like, oh, we can get you about twenty five thousand,
and I was like, you're gonna be off for two
months or three months and then medical after that. It
(01:50:13):
says you would need more than that. Plus you, yeah,
we're still paying on your car that was totaled, so
so that I.
Speaker 5 (01:50:20):
Was thinking it was young.
Speaker 6 (01:50:21):
But yeah, so that brings up a great issue and
not knowing the facts of the case, it may just
be helpful for people to really understand and Colorado minimal
limits that are required coverages are only twenty five thousand.
That means to be legal on the roads, you've got
to have at least twenty five thousand. And that's what
you see in every like Fred Loyer contract, every bottom
(01:50:43):
of the wrong insurance contract out there, no matter how
high risk the driver is.
Speaker 5 (01:50:49):
That's called liability insurance. It's required.
Speaker 6 (01:50:52):
Sometimes you see liability insurance that goes up, you know,
northwards of a half a million. You even see umbrellas
and stuff that go a lot more.
Speaker 12 (01:51:00):
Go with a sure thing Denver's Best Roofer Excel Roofing
dot com. You don't pay a cent until you're contents.
Time for an insurance check up, free, no obligation comparison
call Compass Insurance. Pay too much your coverage at dozens
of insurance companies find out Now three oh three seven
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(01:51:22):
when you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two.
Speaker 14 (01:51:35):
Rid of.
Speaker 1 (01:51:38):
Need so you don't have to.
Speaker 3 (01:51:43):
Run anxious as fast as we can Shooter's gonna help
come man.
Speaker 23 (01:51:50):
This is the.
Speaker 9 (01:51:51):
Troubleshooter Show now Tom Martino.
Speaker 6 (01:51:55):
Good afternoon, John Fuller's I'm standing in for Tom Martino
here on the Troubles Network.
Speaker 5 (01:52:00):
It is our fourth hour of the day with.
Speaker 6 (01:52:04):
The illustrious experts Jeff Fick and Kevin Colkin in here
for card day. We are currently talking with Todd, whose
friend got in a bad car accident with a drunk driver,
and we were talking before the break about, you know,
the decision of hiring an attorney and what should be important,
and the comment was made that one of the attorneys said,
(01:52:25):
you know, we can probably get you the twenty five thousand,
and my response to that is that, you know, anybody
can probably get the twenty five thousand. But the next
step is how do we find secondary sources of recovery?
And that's really important and there's kind of an art
form to it. The things to look at number one,
and not all of these apply to every case, but
(01:52:47):
that's why it's so important to have somebody that does
this every day. But the first line of defense is
going to be our uninsured motorist policies that we have
on our own auto policy. So we look to our
own coverage to see if we bought uninsured motorists, which
typically is bought in the same policy amount dollar amount
as your liability coverage. So we would typically see that
(01:53:09):
if somebody had twenty five thousand of coverage, there's another
twenty five thousand of uninsured motorists coverage, and that in
Colorado simply stacks right on top of what the at
fault guy has.
Speaker 11 (01:53:20):
I just need to check what is underinsured the same
as uninsured sure is.
Speaker 5 (01:53:24):
Yep, absolutely, so that's the same same thing. Yep, that's
the same thing.
Speaker 6 (01:53:28):
The second thing to look at is whether or not
we have other people in the same residents that are
related to your friend that might also have insurance under
a different policy. And since you mentioned that your friend
is twenty one years old, that could be a really
important fact. If he still lives at home, or if
(01:53:50):
he has you know, unmarried but relatives that live in
the same household that have a different policy, like a
brother or his parents or something like that, if they
have uninsured motors coverage, you can actually tap into that
UM coverage and it stacks on top of what his
UM coverage, which stacks on top of what the at
(01:54:10):
fault driver had, and so that's called resident relative coverage.
And so we can get fairly creative on how many
different policies, and often the challenge is just to go
on a scorched earth search to find all these policies
to see what we can come up with. But then
once we've stacked up all the money and we've collected
(01:54:31):
from every source as much as we can possibly get,
then the challenge is turning around and negotiating on the backside.
So all of these medical providers that have been operating
on him and his health insurance carriers and his medpay
and any other source that might have paid for medical care,
or any other medical provider that wasn't paid along the
(01:54:52):
way by health insurance or some other source. Those people
all have their hands out and they want to get paid.
And so part of my job at the end of
the day is to go back and negotiate and try
to reduce down the amount of money that we have
to pay back to those third parties or to those
insurance companies if they've already paid it. And that's really
where the Art Forum comes into it. And you need
(01:55:14):
somebody that's creative and tenacious and is going to go
after every single avenue to put money back in the
pocket of your friend.
Speaker 20 (01:55:22):
There.
Speaker 6 (01:55:22):
So it's a serious case, you know, it's the ultimate
insult that you can cause that much damage and have
the crappiest insurance that the law allows you to have.
But if the right moon and the stars lineup and
we can stack a few policies up on his side
and get a great result in negotiating those medical bills,
we can still get a really good outcome for your friend.
Speaker 5 (01:55:45):
Does all that make sense there, Todd, Yes, thank you.
Speaker 14 (01:55:48):
So I'll have him call you.
Speaker 26 (01:55:51):
I'll give him the information in your phone number that
you gave me, perfect and.
Speaker 4 (01:55:55):
Have them call you to talk to you.
Speaker 14 (01:55:56):
And yeah, do I in trust you guys down there?
I want to listen to you guys.
Speaker 5 (01:56:01):
So hey, I appreciate that.
Speaker 6 (01:56:02):
I'll be happy to talk to your friend and stuff
and anybody else that has questions along that. That was
a lot of information, really really fast. But that's the
kind of stuff that we do every day at my
law firm. It's not just a matter of you know,
handling a simple case and filing a claim and getting paid.
These things are complicated. The rules that apply to these
insurance companies and these medical providers that want to get repaid.
(01:56:24):
They're very complex and they change all the time. Every
single year we get little, you know, tweaks in the
law that impacts who goes first and who's got priority
over over the money that comes in. And if you
don't have somebody on your side, I promise you that
these these different entities, these hospitals, and these insurance companies
will put their interest absolutely number.
Speaker 5 (01:56:46):
One and you'll end up paying the price as a result.
So appreciate your call.
Speaker 6 (01:56:51):
Anybody else that has stuff along those same lines, we'd
be more than happy to take your call this afternoon
as well. We are going to move along here. We've
got another caller, Sandy here with the real estate question. Sandy,
what is going on with you?
Speaker 30 (01:57:08):
I have a question on rentals right now.
Speaker 23 (01:57:11):
They've changed all the laws in Colorado and it leans
quite heavily for the tenants. And we have a rental, but.
Speaker 31 (01:57:20):
We would not like to get caught up in all
the laws. Like you can have more people move in,
you know, if it's just two on the leaf, you
can still have more move in. With a new laws,
it takes longer to a victim I just wonder if
there's any way you can keep a rental in Colorado
(01:57:41):
and have have.
Speaker 23 (01:57:42):
It so that the rules are not so lenient towards
the tenants.
Speaker 5 (01:57:50):
Well, it's tough.
Speaker 6 (01:57:51):
I mean we're going through a phase right now where
the perception is that these greedy landlords like you are
out there taking advantage of people. And and I'm being facetious,
of course, but the perception is that everybody that's a
landlord is rich and just you know, goes back and
forth between their yacht and their mansion and may drive
(01:58:15):
by the rental on the way to just you know,
cash checks and stuff like that. But we all know
that the reality is something quite different. I really think
that the key to any rental, any rental, is proper
screening of your tenets. And I mean, don't just rely
on your gut feeling go you know, I joke the
(01:58:36):
words go proctological on the background check, but that's that's
what it takes. I mean, check those references, check the
employment references, check every reference you can possibly get prior
to landlords, anything and everything you can do to really
find out who you're dealing with. And that's going to
give you that peace of mind, because the best predictor
of future, you know, behavior is past behavior. And so
(01:58:59):
you know, I'm I'm always one for giving people a
second chance, but when it comes to putting them in
your rentals, it really is something where that that is
almost never a really good idea for the average rental property.
Speaker 23 (01:59:15):
Okay, what.
Speaker 5 (01:59:18):
Type of property do you have, Sandy? Okay?
Speaker 10 (01:59:25):
You know I found a good protection with a rental
that I had years ago.
Speaker 23 (01:59:28):
Is uh.
Speaker 10 (01:59:29):
I actually went through the Air Force base. Oh okay,
and it was military families exactly. So they were always
fantastic renters. They kept the place clean. When it was
a problem, you got a phone call. There's a lot
more security in that. Now. The downside is in the
event of a you know, they get deployed someplace or
they get reassigned, you have to littlem out of their
(01:59:50):
lease immediately.
Speaker 5 (01:59:51):
Yeah, that's a great point.
Speaker 6 (01:59:53):
I recall back in my little days as a lowly,
little enlisted army guy, the last thing in the world
you wanted to have happen with somebody called the captain
and say, you know, Fuller has neglected to pay something
he was responsible for.
Speaker 10 (02:00:09):
That was a bad day at.
Speaker 4 (02:00:10):
WARL Bounce a check to us in Castle Rock at
a shop I had down there, right, and he worked
at the Air Force base, and he was on the
phone within fifteen minutes of the phone call, sir, please
don't call my captain back, sir please, I'll be on
my way, I mean, yeah, as fast as he could
drive to make that right.
Speaker 5 (02:00:28):
Absolutely, that's a great that's a great suggestion. Are you
anywhere near a military base.
Speaker 23 (02:00:33):
There, Sandy, I'm right, Noelvada.
Speaker 6 (02:00:38):
No, I'd be a reserve you close by. But yeah,
what what experiences have you had before this, Sandy?
Speaker 15 (02:00:46):
Some good, some bad?
Speaker 23 (02:00:48):
Yeah, mostly Okay, nobody's ever wrapped it or anything. It's
it's you know, every tenant has a different problem and
you either can resolve it or they have to move.
Speaker 5 (02:01:02):
Yeah. What kind of problems have your tenants have come
up with in the past.
Speaker 23 (02:01:06):
Well, one gal had a dog and she never told us,
and then she was when we told her she needed
to move out because we were going to remodel it.
Speaker 9 (02:01:17):
That was years ago.
Speaker 23 (02:01:19):
That's when we found out she had a dog. And
then she said it was a dog she was taking
care of for.
Speaker 5 (02:01:24):
Someone and service dog or you know, yeah, we.
Speaker 31 (02:01:28):
Didn't we didn't pursue it.
Speaker 30 (02:01:29):
So I'm mostly animals.
Speaker 23 (02:01:34):
The animal problems where they don't tell you they have one.
We don't have too many problems with rent, and right
now I think people are just looking for a place
to rent. It's not going to be hard to rent it.
I just want to make sure I get the right
people in there that aren't going to flute in all
their friends or whatever.
Speaker 6 (02:01:54):
Sandy, I really think that's the key to it all
is just you know, it's just like hiring an employee
or or anything else. The more you do to investigate
the background and know what you're getting into with that person,
the better off you're going to be. So best of
luck to you, say any thanks for the call. Good
luck to you, John.
Speaker 11 (02:02:12):
Do you think there's any correlation between how much you
pay for rent, how much your tenants pay, and the
level of confidence you have that they'll be good tenants?
Speaker 6 (02:02:24):
Well, I mean, if you want to apply every stereotype
in the world to you know the economics of that,
Certainly people that pay a higher rent earn more money,
at least in theory. But I don't know that you
can make that correlation. There's dead beats at every level.
Of you know, earning and ability to pay and stuff.
Speaker 11 (02:02:43):
So I don't know, what do you guys think, Well,
I'm not talking about ability to pay them, just about
any destruction of the other property.
Speaker 5 (02:02:51):
I don't know, man, I've seen some things on the
news where people have.
Speaker 4 (02:02:55):
Rock stars are millionaires and they trust buildings. So yeah,
I mean, there's no correlation to that.
Speaker 6 (02:03:00):
They've absolutely destroyed homes that you see, you know, going
on the market because it's just been completely demolished and
they put you know, bombs down in the toilets and
stuff like that. I mean, I don't know that there's
necessarily a course.
Speaker 5 (02:03:14):
I don't think you're safe by having like a really
expensive rental, right, And I don't know that you can
make that make that argument.
Speaker 11 (02:03:20):
I've just thought it'd being an interesting point of discussion.
Speaker 6 (02:03:23):
Yeah, it's an interesting question there. We're going to take
a break. We'll be right back.
Speaker 12 (02:03:34):
Go with a sure thing Denver's Best roofer Excel roofing
dot com. You don't pay a cent until you're content.
Time for an insurance checkup free no obligation. In comparison,
call Compass insurance paying too much your coverage at dozens
of insurance companies find out now three oh three, seven
to seven to one help. You'll think you're his only
(02:03:55):
customer when you choose Frank durand the real estate man
dot com to list your home with Remax Alliance three
all three nine two zero sixteen twenty two.
Speaker 6 (02:04:09):
Actually a choice on a bumper music there. Good afternoon,
John Fuller here for the Troubleshooter Network. We are working
through all sorts of fun issues today in the studio
this afternoon. We have an accomplished set of deputies. Today
We've got Jeff Vick and Kevin Colchan. It is car Day.
(02:04:31):
They are our resident experts on all things cars. So
if you have anything you'd like to give us a
call on, We've got a few open lines right now.
Now would be a really good time to get in
before the end of the show. I am by trade
of personal injury attorney, So if you have anything that
you want to talk about relating to accidents, insurance, medical claims,
anything like that, feel free to give us a call.
(02:04:52):
I'm always happy to fill those questions. Dimitri, you had
a really good question about you know, gas and stuff
a moment ago.
Speaker 5 (02:05:01):
Why don't you share that with this Oh, you know.
Speaker 9 (02:05:03):
I was just discussing the ethanol free gas that you
can now buy at Maverick gas stations, and you know what,
one of the things I was wondering about. The obvious
benefit is I really do get a noticeably higher gas
mileage because the gasoline is a higher energy content than
ethanol does. Right, But am I giving up anything in
terms of the detergents that I would get in a
(02:05:25):
brand name gasoline.
Speaker 10 (02:05:27):
No, definitely, not intellectuality most I mean that was the
gas post cars were designed to run onto Again, with
the ethanol itself is highly much more corrosive, and so
they've had to change a lot of the components for
you know, ceiling, whether it seals them cells or gaskets
in order to live up to that corrosive property.
Speaker 9 (02:05:45):
So there's no downside to me using ethanol free gas other.
Speaker 10 (02:05:48):
Than the fact that it hits your pocket book a
little deeper.
Speaker 9 (02:05:50):
Yeah, I've noticed it's a lot more expensive than the
improvement and gas mileage and.
Speaker 10 (02:05:54):
Justify we've talked about it. And when it comes to
marine sports and power sports through the ethanol free is
the choice to go to.
Speaker 9 (02:06:03):
What about you know, I've always I grew up hearing
that shell gasoline is the best thing you can put
in your car.
Speaker 4 (02:06:09):
That's because Shelle told you it was.
Speaker 9 (02:06:10):
Okay, they but you've heard that myth before, right is
you know, I mean.
Speaker 10 (02:06:16):
It's all about detergent factors, and yes, all of them
are a little bit different.
Speaker 6 (02:06:20):
So we come up with two lives today, Shell and
that Toyota's never break down.
Speaker 4 (02:06:24):
No, they're gold. They're both gold.
Speaker 9 (02:06:26):
No, the lifetime you were thinking of a lifetime fluid
claim that that some many manufacturers are now making.
Speaker 7 (02:06:33):
Right.
Speaker 4 (02:06:35):
Good to know.
Speaker 6 (02:06:36):
Hey, I stumbled across something on the internet earlier today
when I was just bopping around, and I just wanted
to kind of verify this.
Speaker 5 (02:06:44):
The top ten least reliable cars. What do you guys
think tops the list according to who? Well, this is
Kelly Bluebook, Okay, Range Rover, rangeover Mercedes not even on
the really list. Range Rover is not in the top
ten at all. A reliable, unreliable, reliable top the least
(02:07:09):
unliable cars. You said unreliable, Well that's the same thing.
Least reliable is unreliable.
Speaker 9 (02:07:13):
Okay, never mind, So just to summarize, you're looking at
a list of the least reliable Automobiles.
Speaker 5 (02:07:22):
See ten Least Reliable Automobiles.
Speaker 9 (02:07:25):
Well, range Rover and Mercedes have got to be at
the top of that list. Jaguar is probably number three,
one would think, yeah, but one would be wrong. Okay,
Actually Mercedes is number two.
Speaker 5 (02:07:41):
Okay.
Speaker 6 (02:07:41):
Range Rover did not even make the list. That's just surprising,
I know, and neither did Jaguar. I think more because
of the just the sheer number of them on the road.
You know, statistically there's just more X, Y and Z
vehicles than than those two. But would you would you
guys agree the number? Well, I'm gonna save it for
right now. Let's start at the bottom. The four point
(02:08:03):
fifty hybrid. Do you guys work on hybrids some?
Speaker 4 (02:08:08):
Yeah, but there there's not very many of those on
the roads. I don't know how that made the list either.
Speaker 5 (02:08:13):
Yeah, I don't. I don't think they're having.
Speaker 4 (02:08:16):
I don't think I've seen one in several years. Yeah. Yeah.
Speaker 5 (02:08:19):
What about all electric? Do you guys ever touch those?
Speaker 13 (02:08:22):
Not with us?
Speaker 4 (02:08:23):
Well, we do alignment, suspension breaks, things of that sort of.
What's the work on them? Yeah?
Speaker 5 (02:08:28):
What I mean are the transmissions? There is no transmission, Well,
there there is, and it's a direct drive from the
orders and stuff.
Speaker 6 (02:08:35):
There's nothing that's serviceable in those. It's a complete swap out.
If anything goes exactly interesting, I'll tell.
Speaker 11 (02:08:44):
You mine was ten years, one hundred thousand miles. So
the warranty is pretty good on.
Speaker 5 (02:08:50):
Those, right. Interesting. You just things that make you go right, yep.
Number nine Hyundai Kona full Electric once again, doc ten year,
ten thousand. Oh, good to know, right, good to know
if that's true. Of course I don't believe you, but
(02:09:10):
that's right here on the list.
Speaker 11 (02:09:13):
Well that was from twenty one to twenty three.
Speaker 6 (02:09:16):
Really, yeah, they got it all dialed in right right
before you bought the car.
Speaker 4 (02:09:23):
Or I will let you know if I have any problems,
all right, the first to know that that car is
on there?
Speaker 5 (02:09:29):
Yeah, all right.
Speaker 6 (02:09:32):
Number eight Lincoln Aviator. You know that may go back
somewhat to the Lincoln, the transmission issues that you were
talking about or something.
Speaker 4 (02:09:42):
That was just that.
Speaker 10 (02:09:43):
I mean, they are suspension alan has been a huge
problem inside those.
Speaker 4 (02:09:46):
Yeah.
Speaker 5 (02:09:47):
Is it across is it just the aviator or across
the whole Lincoln.
Speaker 10 (02:09:51):
It's pretty much the aviator, is it?
Speaker 9 (02:09:53):
Oh?
Speaker 4 (02:09:53):
Yeah?
Speaker 10 (02:09:54):
But I mean don't get me wrong, the like writing
a couch on a cloud and right, but these are
constantly in the show up we get to know somebody.
Speaker 4 (02:10:01):
The steps that go up and down brutally expensive defense
and they're always broken. Good to know.
Speaker 5 (02:10:08):
I'll keep that in mind. We have a call here.
Speaker 6 (02:10:11):
We're going to keep going through the list. But Phil,
you've got a question about service. What's going on?
Speaker 5 (02:10:15):
Phil?
Speaker 16 (02:10:17):
Yes, I'm non mechanic. I've got twenty sixteen hondas CRV
two for sixty thousand miles service? What should I have
done and not miss at all?
Speaker 11 (02:10:32):
Well?
Speaker 4 (02:10:33):
They do have a you know, there's a list and
a guide that you can go with depending on the mileage,
whether it's severe or non you know to go by.
Have you looked that up online at all? That that's
where I would start.
Speaker 10 (02:10:44):
Well, and first of all, if you're in Colorado, we're
considered we're considered severe. But I mean it definitely zero
A lot all of your fluids go through go through
change that your aunt a freeze, change your your transmission fluid.
If it's all most likely four wheel drives, So the
PTU unit for the four wheel drive and the real differential.
I mean, how the other well, a lot of the
other stuff needs to be inspected. You know, belts and
(02:11:04):
hoses and and those have a valve adjustment.
Speaker 4 (02:11:07):
That is the single biggest missing thing on Honda's So
if that's required at sixty, you be sure and do it.
Speaker 16 (02:11:13):
Okay, belt adjustment, No valve adjustment, Oh, valve adjustment. How
about air filters?
Speaker 4 (02:11:20):
And uh yeah, that should just be routine. You shouldn't
even have to worry about mileage. Just do it on
a regular schedule.
Speaker 16 (02:11:25):
Sure, Okay, you said there's a guide. I can just
look it up.
Speaker 4 (02:11:29):
You can look up service intervals and then put your
car in it. It'll give you a whole list of
things they recommend it what mileage?
Speaker 16 (02:11:34):
Okay, that sounds great.
Speaker 5 (02:11:37):
All right, thanks thanks for calling Phil. Good luck with that.
Speaker 6 (02:11:41):
All right, we're moving on up our list here. The
next one you mentioned earlier, Nissan CenTra, no dispute.
Speaker 10 (02:11:51):
Well, it's pretty much an entry level car. When it
runs out, it's like a big lighter when it runs
out of gas, throw it away, it away.
Speaker 5 (02:11:59):
So is it is it the drive train issues that
just keep coming up on those cars?
Speaker 10 (02:12:05):
The whole thing, Yeah, the whole car is pretty much
electronics are tough, tough to work on.
Speaker 4 (02:12:11):
Yeah, yeah, really hard.
Speaker 6 (02:12:12):
Where do you where do you start getting into I mean,
as you go up the ladder of Nissan products, where
do you kind of cross over the line to to
decent quality.
Speaker 14 (02:12:21):
Or do you.
Speaker 4 (02:12:24):
Well, the transmissions they're hanging on almost every car that
comes out, so, I mean that's that's the weak link.
Speaker 10 (02:12:29):
Yeah, when you start to get a little bit into
their truck line. You you know, when you get into
the frontiers, or at least the older frontiers that we
were a typical longitudely mounted engine, those were those were good.
The Titans, they're still running conventional inside those ye, so
they're a pretty decent truck when as a matter of fact,
we've very seldom to see a Titan.
Speaker 4 (02:12:47):
In the shop.
Speaker 5 (02:12:48):
Interesting is it is it Nissan and Honda that are
contemplating a merger? Merger here now?
Speaker 4 (02:12:54):
Yeah, we're hoping the Honda overrides a lot of Nissan ideas,
right yeah, right, I.
Speaker 5 (02:13:00):
Mean is that just bringing superior technology to the table.
Speaker 4 (02:13:03):
Or the two companies that are suffering, so you know,
hopefully that they can take the best of all to
make a supercar that'd be ideal.
Speaker 6 (02:13:10):
Does that give Honda kind of a low line economical
vehicle to help kind of boost their averages or what
do you think the logic behind that that marriage is.
Speaker 4 (02:13:24):
I think it's desperation because I don't see a real
outside to it.
Speaker 6 (02:13:26):
Trying to maintain relevance. Yeah, exactly interesting, all right. The
next one on the list, sorry to see this Ford Explorer.
Now there's gazillions of those on the road, so that
that could potentially sway the results here.
Speaker 5 (02:13:43):
But what are your thoughts on Explorers?
Speaker 4 (02:13:46):
Not terrible?
Speaker 5 (02:13:47):
You've got the surprise bost engine, you know.
Speaker 4 (02:13:50):
Yeah, now, but that that whole next generation of turbo
hanging force owners is going to be a problem for everybody.
That's not just for You're getting a motor. It's designed
to do something and making it do something else by
by boltons, right, you know, just adding kits on the
cars and making them super fast. Yeah.
Speaker 6 (02:14:10):
So the smaller the engine and the higher the output
that they they squeeze out of it, it's just exponentially increasing.
Speaker 4 (02:14:17):
And it just stresses everything, you know, So they're short
term cars, I think.
Speaker 5 (02:14:22):
You know interesting, what about the trainees and stuff? Do
you see the same issues?
Speaker 10 (02:14:26):
Yeah, I mean we do see them. They seem to
come through in rashes. It's not like a daily or
a weekly, but when we do see them, it seems like,
you know, we'll see five or six this month, we'll
see two or three'll dwindle down and then it disappear
for a while. But that training is kind of a
joint venture between four General motors. There's a bunch of
(02:14:47):
differences between the sixties series and the six F series,
but as a general rule, they're a pretty good little unit.
Speaker 5 (02:14:56):
Yeah, interesting.
Speaker 6 (02:15:00):
Chevy Volt. Another that's an electric car too, isn't it
the volt? Okay, we've got a lot of It's gate.
That's a tirey little car. Yes, tiny, yeah, yeah. All
these little electric cars kind of scare me and stuff.
So we're gonna get to the rest of the list.
We're gonna go on a quick break. We'll be right back.
Speaker 12 (02:15:24):
Go with a sure thing Denver's Best roofer Excel roofing
dot com.
Speaker 15 (02:15:28):
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Speaker 12 (02:15:33):
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Speaker 5 (02:15:54):
All right, good afternoon, John Fuller here back on the
Tom Martino Troubleshooter Network. We were going through a riveting
list here of the ten least reliable cars, and we
(02:16:14):
are trucking right through them. The last little entry was
the Chevy Bolt, a fine little electric vehicle. There's a
lot of electric vehicles on this.
Speaker 4 (02:16:25):
I don't know.
Speaker 6 (02:16:25):
We were talking off the air about kind of where
that whole industry was going, and you guys are talking
about hydrogen cars, So talk to me about that.
Speaker 10 (02:16:34):
I mean, the battery fought out, it's just a stepping
stone into you know, these electric cars. You know it's
going to be a hydrogen fuel source. You'll have fuel
cells possibly in both ends of the cars, and they're
converting that into energy, spitting water at the tailpipe right right?
Speaker 5 (02:16:52):
How many how many of those vehicles do you think
are on the road right now?
Speaker 10 (02:16:55):
As as far as quantity, and I'm not sure, I mean,
there's not going to be that many of them. I
think right now, the only place that I know of
for sure that does have any sort of source for uh,
you know, reliable filling stations is in California, right so,
I think there's only about four different models that are
actually even driving on the road in the United States.
New Zealand's a way ahead of us on that.
Speaker 6 (02:17:19):
Interesting, you know that the objections to these are always
the same, you know, as technology changes. You know, you
talk about these self driving cars and then you know,
people in Colorado go waite and minute, what about snowy
days and you know everything else, and that's not going
to work for that. And then you get a report
of you know, bitter cold temperatures somewhere, and you see
(02:17:42):
parking lots full of electric cars at the charging stations
because it's too cold to take a charge on the
batteries and stuff. I mean, you know, are the same
challenges there for for the hydrogen I don't I don't
know anything about those engines.
Speaker 4 (02:17:58):
I do know engine It's the same electrical engines, just
different fuel. So yeah, I think they're going to have
the same inherent problems that they have now with temperature
and variations. They do almost have to.
Speaker 5 (02:18:10):
So when you say it's the same electric engine, how
is the hydrogen is.
Speaker 4 (02:18:14):
It it's converted to the electric to run the engine.
It just replaces the battery. Basically interesting.
Speaker 5 (02:18:21):
Okay, so you probably would have the same challenges.
Speaker 4 (02:18:25):
And similar Yeah. If not, you know, you don't have
the vaulted storage, but you have some sort of storage.
Temperature is always going to be a variable inoding machine.
Speaker 5 (02:18:34):
Do you think we'll ever get away from an internally
cobusted engine completely?
Speaker 12 (02:18:38):
No?
Speaker 10 (02:18:39):
Yeah, not in our left drive anyway.
Speaker 5 (02:18:41):
I mean, they've already got electric semis and stuff and
self driving semis and you know, but you still got
the weather issues. That's never going to be you know,
you're never going to replace the.
Speaker 4 (02:18:52):
Need for reportation, and there's no field of transportation flying ships.
Speaker 6 (02:18:57):
I mean, weathers just can't get away from the idea
that you can you can eliminate the need for the
judgment that goes along with the live driver. You know,
we can, we can program every self driving thing in
the world. But when I look at crash videos and
stuff and we dissect what happened in some of these accidents,
it almost always comes down to driver error, and there's
(02:19:21):
subtleties in judgment. You can't write a rule that's black
or white. In every circumstance.
Speaker 5 (02:19:27):
You have to do this.
Speaker 6 (02:19:28):
You have to speed up, slow down, turn left, turn right,
those kind of things. It inherently comes down to the
driver being able to make a judgment call, and it
either is the right one that eliminates the possibility of
an accident or a wrong one with catastrophic results.
Speaker 10 (02:19:44):
Along that for a lot of years, was you know,
when it comes to the autonomy of the vehicles, was
one of the challenges they had is writing immorality clauses
inside the software. Right, But now you actually have I mean,
I believe it was in Las Vegas. I saw you've
got a taxi company that's piloted out I think there's
ten vehicles out there. There is no driver. It is
summoned to you. You don't even have the ability to
take over the car and the events something happens, there's
(02:20:06):
not a steering will in it.
Speaker 5 (02:20:07):
Would you get in that vehicle?
Speaker 10 (02:20:08):
Not Miss Chams.
Speaker 11 (02:20:11):
I think AI is advancing so quickly that I think
within ten years you will have one non human driven vehicles.
Speaker 5 (02:20:24):
I don't know. I don't think I would be too
crazy about jumping in one.
Speaker 10 (02:20:27):
And it will eventually come down to a day where
you don't own a car, you own a car service.
So you know, the family of four with Bobby's got
to go to soccer practice after school, and Dad's still
at work, and Mom's got to go get the groceries,
and Susie's got to get the piano class. You have
to just you are literally summoned a service. A car
will pick you up, it will take you to your destination,
(02:20:48):
it'll drop you off, and it'll return when you have
to return. The garage is going to now be used
for what it's meant for storing all your junk.
Speaker 11 (02:20:56):
Oh, you mean something like Uber?
Speaker 5 (02:21:00):
Well, I mean, you know, there's a lot of people
that currently don't own vehicles that live via Uber and
Lyft and all that stuff, and that's you know that
you've got to have a particular lifestyle to be able
to do that. You can't, you know, you can't. I
don't know.
Speaker 6 (02:21:15):
I think it would get incredibly expensive to do. You know,
like things that we take for granted, like you're going
on a hunting trip, or you're going to the mountains
or for the weekend, or you want to you know,
do whatever. Those kind of things are not very uber,
you know.
Speaker 4 (02:21:31):
Yeah, but there's people in big cities that never driven
a car.
Speaker 13 (02:21:34):
I know that.
Speaker 4 (02:21:35):
Yeah, I can't imagine it. Yeah, I can't imagine.
Speaker 11 (02:21:37):
But if you ever lived in New York City, you
could easily understand why you don't need a car. And
if you want to go away for the weekend, that's
when you go rent a.
Speaker 5 (02:21:46):
Car to go up to the mountains. So how old
were you before you started driving? I unfortunately eighteen.
Speaker 10 (02:21:54):
Here's on his way to Kitty Hawk.
Speaker 11 (02:22:00):
But you really, I mean, you really don't need a car,
if you know, if you're if you're working.
Speaker 5 (02:22:06):
You know, I hear people say that you don't need
a car. I need a car. Okay, I may not people.
I can survive without a car, but I need a car.
I I just don't understand that mentality that you know.
Speaker 6 (02:22:24):
I don't know, it's crazy. I guess, you know, to
each their own. If you live in that environment and
you kind of, you know, have grown up in the
idea of these car services and stuff, it's it's all
well and good. But for those of us that are
not really of that error, we we're already in around
owning our own car and and going and doing on
our own and I don't know how. Maybe when we're
(02:22:46):
all gone, that'll be the prevailing mentality, But for now,
I'm still wanting to go out and get in my
car and drive down the road when we're done here.
So all right, moving up the list. Number four, we
have these Chevy Overado, gmcc Era.
Speaker 10 (02:23:03):
That one really surprises me. Really. Yeah, we've got.
Speaker 6 (02:23:08):
Being a Ford guy myself, I don't find it all
that hard to understand. It seems pretty straightforward here, Chevrolet.
Speaker 5 (02:23:18):
I don't know.
Speaker 6 (02:23:18):
I think part of this may be just the sheer
number of vehicles on the road, and you know that
that's got to play a role because some of the
notoriously crappy cars out there, like range Rovers and stuff
that that Doc was mentioning, are not on the list
at all. So we've got a couple of callers here, Dave,
you've got a question on oil.
Speaker 5 (02:23:38):
What's going on? Dave?
Speaker 2 (02:23:40):
Hey got now, guys, Hey, I got a question between
Mobile I and Costco oil. I kind of looked at
Bob the oil guy, and they kind of rate pretty close,
but I change them oil six thousand miles religiously, So
does it really make a difference as long as them
kids just changing it?
Speaker 10 (02:24:00):
Well, I mean Mobile one is a little bit better.
I mean Costco. A lot of Costco's brand stuff that
comes with the Kirkland name or Costco name, it's not
made by Costco. I mean they're they're vodka. I believe
it is Gray Goose, but it's got the Kirkland name
on the label. So being interesting to know who's actually,
you know, producing that oil and what they're relabeling it from.
Speaker 5 (02:24:20):
And do you even know if it's the same manufacturer
every time?
Speaker 4 (02:24:24):
I mean, yeah, yeah, it could be Mobile one. Yeah,
he could be buying the same oil for just a
different price. They're both very similar oil.
Speaker 2 (02:24:34):
Though, Okay, do you think well, I mean, the Kirkland
brand is most of the time is quite a bit
cheaper than the Mobile one.
Speaker 4 (02:24:43):
Yep. I don't think you go wrong with either. O.
You know, as long as you're doing the intervals properly,
you're not overextending and everything else, you should.
Speaker 10 (02:24:51):
Be fine and spend extra money on a good filter filter.
Speaker 6 (02:24:54):
Yeah, even you know, fresh cheap oil is still better
than old and dirty good oil, right, absolutely, so, I
mean it comes down to your interval. If you're gonna
if you're going to really push things out to the
outside edge of that envelope, you want to probably have
a higher, higher.
Speaker 4 (02:25:13):
Quality or what guys swear by Royal purple. Then it's
twice the price everything else, and it's it's very very
good oil. But it's designed to, like you said, push
limits with right.
Speaker 5 (02:25:21):
Yeah, interesting, all right, thanks Dave for the call. Appreciated. Jim,
You've got a service question. How can we help you? Jim?
Speaker 19 (02:25:30):
Yeah, I've got a Toyota twenty fourteen Toyota and I'm
just curious it's got any nine thousand miles on it
and I got it when it had over sixty thousand miles,
and I'm not sure if the training's ever been serviced.
And I'm wondering if the first offer of those transmission
is pretty good, and what kind of service I need
to do.
Speaker 10 (02:25:50):
Well. You know, I've said up before and I just
can't say it enough. You know, I recommend any transmission
here out there is every three years or thirty six
thousand miles, you know, just because you've gone over that,
you know, I mean, depending on what you see in
as far as debris and whatnot. There are times where
a guy stops and says, wait a minute, there's something
more going on with this. We're not going to do
a service. You've got more coming down the pike. But
(02:26:11):
as long as everything it looks okay when you're actually
doing the service, then there's nothing wrong with doing it.
Speaker 19 (02:26:18):
Are those transmissions pretty reliable?
Speaker 10 (02:26:21):
They're decent. I mean they're kind of mid grade. I mean,
toyotas you know, we joke around the toilet makes themselves
look like gold. But you know they do have a
lower failure rate than the average.
Speaker 4 (02:26:30):
Which Toyota do you have? You didn't mention the model Venza?
Speaker 19 (02:26:34):
She wrote it down. I thought you saw it there.
It's a twenty fourteen Venza.
Speaker 10 (02:26:40):
Oh so, I mean it's kind of a lower level
car as far as Toyota is concerned. But like any car,
you know, the more you take care of it, the
more you service it. Oh, you know, your maximizes eting
the longevity of that vehicle.
Speaker 5 (02:26:52):
But with sixty years it hasn't been.
Speaker 10 (02:26:55):
It hasn't been DVN a lot, which isn't always good,
you know, I mean, vehicles do need to be driven
in order to stay healthy. Uh, you know that's not
terribly unreasonable for that car.
Speaker 19 (02:27:05):
But right, okay, thank you for sure.
Speaker 6 (02:27:08):
All right, thanks Jim, appreciate the call. We got to
go to another break here, guys, we'll be right back.
Speaker 12 (02:27:13):
Go with a sure thing Denver's Best roofer Excel Roofing
dot com. You don't pay a cent until you're content.
Time for an insurance checkup free no obligation comparison call
Compass Insurance paying too much your coverage at dozens of
insurance companies find out now three all three, seven to
seven to one.
Speaker 5 (02:27:33):
Help.
Speaker 12 (02:27:33):
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Speaker 6 (02:27:52):
All right, good afternoon, John Fuller here on the Troubleshooter Network.
We are getting close to wrapping up today. We've got
a couple more callers here. Let's go to Sandy with
a question on a catalytic converter.
Speaker 30 (02:28:04):
Sandy, Hello, I was wondering if you could tell us
how you go about getting an exemption from the state
on catalytic converters. We can't get ours to turn off.
Speaker 4 (02:28:17):
Get your check engine like to turn off. Yes, Well,
depending on the work that you've done, there's a threshold
that you have to spend, and then you make an
appointment at the Admission Tech Center and they're the only
ones that can give you a waiver through the Admission
Tech Center.
Speaker 5 (02:28:32):
What kind of car are you dealing with, Sandy on
two thousand and three Honda? Okay? And how long have
you been dealing with this issue?
Speaker 8 (02:28:42):
Oh?
Speaker 30 (02:28:42):
About three years?
Speaker 21 (02:28:43):
Four years.
Speaker 30 (02:28:44):
We have a new catalytic converter on it.
Speaker 4 (02:28:46):
Too, and you're still getting a catalytic converter code or
what code are you getting?
Speaker 23 (02:28:53):
Check engine light?
Speaker 30 (02:28:54):
Is all I could tell you, sir.
Speaker 10 (02:28:55):
Okay, Well, a check engine like could be related to
a lot of things, a lot of different things, sir.
But just because you have a check engine light on
you replace the cat that doesn't mean anything.
Speaker 4 (02:29:05):
Yeah, depending on the repairs you go. Like I said,
if you look at the Emission Tech Center, they're down
at like Second and Bryant. It's part of the state program.
You have to there's a threshold you to have receipts
and everything with you. I think it's four six hundred
bucks towards the repairs towards the problem. In other words,
you can't do repairs that don't relate to the problem.
They'll give you a waiver.
Speaker 10 (02:29:26):
Now when you replace the cat, did you use a
California Colorado Compliant cat?
Speaker 30 (02:29:32):
We use the Colorado Compliant can't good good good California.
Speaker 4 (02:29:36):
Yeah, yeah, c RB. Yeah. It just depends on the code.
It depends on why the light's on as to whether
or not they will issue a waiver, because if the
converter is not related to the check engine light, then
those repairs don't go to that problem.
Speaker 26 (02:29:50):
So well, okay, but look up.
Speaker 4 (02:29:54):
The Mission Technical Center. It's part of the state program
and they can help you more with that.
Speaker 10 (02:29:58):
Yeah, you'll actually end up having a face to face
meeting with somebody and they inspect the vehicle and everything else,
and then depending on what they see that, you know,
they'll give you, you know, that next two years where
the car's got to be fixed or they won't pass
it again.
Speaker 4 (02:30:13):
A good outfit. It's very straightforward.
Speaker 6 (02:30:16):
Okay, thank you, Thanks Sandy, appreciate the call. Do you
guys still run into a lot of emissions problems or
is it really becoming less and less of a factor I.
Speaker 4 (02:30:27):
Think it's becoming more of a problem with people holding
onto their cars longer now than it was before. But yeah,
that's it's still an issue. Yeah, you know it was
for a while with the stolen cats, but that's kind
of died off because they they crossed the price of
the recycling, so it's not worth stealing anymore.
Speaker 5 (02:30:44):
So who did that? How did that happen?
Speaker 4 (02:30:47):
I think the market just did it. You know, it
was kind of they may have had any somebody may
have had some influence on that.
Speaker 6 (02:30:53):
For the about the people that were putting like VENs
and serial numbers and stuff. I mean, did anybody ever
cross check that I was useless? Yeah, total waste to till.
Speaker 10 (02:31:03):
There was guys that took advantage of that and you
come in for a hundred bucks, we'll put this on there.
Speaker 5 (02:31:07):
It's like, okay, I have never known a metal you know,
recycler that would give to you know what about numbers
on something that he's fixing to crush.
Speaker 4 (02:31:16):
Well, most of them they knew they were stolen anyway,
So of course they're not legit to start with, so
you can't put a legit program on top of them.
Speaker 10 (02:31:24):
It's real common for you know, some of the you know,
like the Yuzu NPR cab over type trucks you see,
like the one got trunk junk trucks and whatnot. They
actually put these large steel cables that are or a
big cage that are locked down and there just to
keep you from tapturing tampering with the cats.
Speaker 4 (02:31:41):
Right, yeah, that got bad. It's it's laid off a
little bit here, thanks thankfully. But you know, the state
and you know, incorporating the c r B limits on
everybody on the cats didn't help either, right, couldn't get
them right?
Speaker 5 (02:31:54):
Yeah, is that still a problem or is it.
Speaker 4 (02:31:56):
It's loosened up. It's just a cost, ye know there
three times cost got you?
Speaker 5 (02:32:01):
All right?
Speaker 6 (02:32:02):
We got to get through our list here before the
day is done. Coming in third Jeep Gladiators.
Speaker 10 (02:32:09):
No surprise there, no, no none at all.
Speaker 5 (02:32:12):
I don't talk to me.
Speaker 10 (02:32:14):
Well, they've had problems with believing it or not the
clutch programming on the stick shifts and the clutch itself.
They've actually generated enough heat they've set vehicles on fire.
They will come apart and they will, like you will
have the clutch exit the case. They've been huge problems
with it now, Gene or GM, excuse me, Jeep actually
change the programming on it because they don't have a
viable fix for it yet. So when it sense there's
(02:32:37):
too much heat for the clutch, it actually powers down
the enginecy you can't push through it.
Speaker 5 (02:32:43):
So that is crazy to me that they've got a
program and they don't have a fix for it.
Speaker 10 (02:32:48):
Fix for it. There are aftermarket clutches that you can
put in there, and those are holding up. But obviously
Jeep themselves will not put those in, but they're the
one liable on these. You know, I had literally had
a vehicle in the shop that had twenty seven hundred
miles on his on his third clutch.
Speaker 6 (02:33:03):
All right, so we're gonna we're gonna get through here.
We already know about Mercedes bench at the top worst
car for reliability according to Kelly Blue Book. Jeep Wrangler.
Speaker 5 (02:33:17):
Any surprise, no surprise, same problems, No, same problems. Yeah
yeah cool. Hey, thank you. I appreciate all your help, everybody,
save all your problems.
Speaker 11 (02:33:26):
Thank thank John for being here doing a great job.
Speaker 5 (02:33:29):
Thank you, thank you, thank you, and we really appreciate it.