The Troubleshooter 1-30-25

Episode Transcript

Speaker 1 (00:05):
Rip bad news, need.

Speaker 2 (00:09):
Advice, so you don't have.

Speaker 3 (00:12):
Come running.

Speaker 2 (00:13):
Just suss as we can. Shooter's gonna help coming man.

Speaker 4 (00:19):
This is the Troubleshooter Show now, Tom Martine.

Speaker 5 (00:24):
Welcome, Welcome, my friends to the only show of this came.
We're here to solve problems, answer questions, take complaints. Our
goal in life is to make your life just a
little bit better. We're here to educate and we're here
to really go after the bad guys. You've been dealing
with a bad contractor maybe a bad landlord, a bad dentist,
a bad attorney. I don't care what it is. That's

(00:45):
what we do, and we do it very well. We
have recouped over three hundred listen to this, three hundred
million dollars cash merchandise exchanges refunds directly due to this show.
We've got a couple of guests. They're gonna be showing
up here in a few minutes. They're running late. They
must be coming from the South because going through Castle

(01:06):
Rock was insane.

Speaker 6 (01:07):
Well, Matt with Paragon Services definitely coming from the Springs.

Speaker 5 (01:11):
Yeah, Mark Schamansky match Stanford. We're gonna be talking public adjusters.
We're gonna be talking a little bit of construction, and
of course we're gonna be talking about whatever you want
to discuss. We have lines open. Three oh three seven
one three a two five five three oh three. Martino,
get those calls in. It's a great time to get
him in right now. Three zero three seven one three

(01:35):
eight two five five.

Speaker 3 (01:36):
Wow.

Speaker 5 (01:37):
Uh Man, that airline crash, Deputy d Wow. I have
not seen anything like that where you can see it
right on video. I assume you saw it.

Speaker 7 (01:46):
Yeah, I saw it.

Speaker 8 (01:47):
Man.

Speaker 7 (01:47):
What a tragic, tragic thing, and a perfect reminder of
a carbon copy, almost the carbon copy reminder of what
happened dur in the eighties. Yeah, the Florida airliner that
went right in the river right about the.

Speaker 5 (01:59):
Same right about the same place. It was kind of crazy.
I just finished before hopping on air listening to our
president talk about it, and man, he's saying, this is
all because of dei hires. He's basically saying, you know,
he's alluding to the fact that the controller basically had
him at the exact same height, which is crazy, same altitude.

(02:24):
But he can't figure out why the helicopter pilot wouldn't
have seen it. Although that could be answered if they
had the night vision on. My understanding is night vision
if you have a big headlight, and that's what these
jets basically have on when they're landing. I mean, that
can be blinding. I mean I've never wore night vision,
but I've heard that.

Speaker 7 (02:44):
I have, and it's very forward looking. It's like looking
through binoculars. So you don't have this, you know, a vision,
you have no peripheral.

Speaker 5 (02:52):
Yeah, So it's just it's kind of crazy. When he
started talking about DEI, he was reading stuff from I
guess the Obama administration, possibly the Biden or both that
was basically saying they needed they were going to hire
people for these roles, which is crazy, that had mental problems,

(03:15):
people that had big time handicaps, people that maybe couldn't hear,
people that couldn't see, which makes almost no sense. I mean,
they went into what they were looking for to fill
these positions, and I wish I actually had it in
front of me because it was it was crazy. They
were saying they were looking that they needed some of

(03:38):
the hardest people to find jobs for people with mental issues. Well,
of course it is, but they were saying, we're going
to fill these kind of roles. I mean, that's just insane.
If there's truth to that, It's one of those things.
I love Trump. People that listen to the show know that,
But sometimes he says things where you go, are you
sure about that? Are are you sure you're actually reading

(04:02):
from something that says they want to hire mentally screwed
up people for this job?

Speaker 7 (04:10):
Yeah? You know, Trump makes some crazy statements, but a
lot of times it turns out they're somewhat grounded in reality.

Speaker 5 (04:16):
Well I think they are too, But I mean this, Suzanne,
you were in there listening to it him. What did
you make of that presser of true?

Speaker 9 (04:23):
It's kind of scary to think who is running our
traffic control rooms right now? That's really scary. Yeah, according
to what Trump was saying, that's just me.

Speaker 5 (04:33):
Apparently when Obama came in, they were saying it's too white.
Literally he you know, he's quoting a newspaper article from
someone that was actually in that presser from like twenty fourteen,
and they're like, hey, this this FAA is too white.
We've got to hire a more diverse crowd, and not
only diversity in color, but diversity in you know, disabilities,

(04:58):
mental prepared I mean, it's like, it was really crazy
to listen to it. It's nuts how quick things going.
And then I promise I'll get to the phones three
oh three seven one three eight two five five. The
other thing I wanted to ask both you about, though,
how about Quintanamo Bay. Wow, Quintanamo Bay, we are going

(05:20):
to be shipping illegal aliens that are that are the
worst of the worst. We're talking the rapists, the thieves,
the child molesters, the drug dealers. We're gonna be shipping
them to Cuba.

Speaker 7 (05:33):
Can you imagine, dude, they're making room for thirty thous
thirty thousand bedsers.

Speaker 5 (05:38):
Hey, we own the place, right, I mean really, that's
our land, that's our territory, and we have the beds.
My dad was so pissed off last night when I
brought that up. He speak a big time liberal, but
I said, wow, Quintanamo Bay. Give it to Trump man.
He's using the space, using the beds. Mark Shamanskmi Genesis

(06:00):
Total Exteriors, joins us. Mark, you can kind of hear
the conversation we're having in any thoughts, we were talking
about the DEI hires. Trump just got finished with a
presser over the airline crash. Did you hear it?

Speaker 8 (06:12):
No?

Speaker 5 (06:13):
I did not, And he's basically blaming, of course, the
Obama administration and the Biden administration. I guess when he
came into office after Biden, he signed executive orders saying, hey,
we're not going to fill jobs at the FAA because
of someone's color or if they check a certain box. Right,
We're going to do it off of merit. These have

(06:34):
to be the smartest people in the world.

Speaker 10 (06:35):
It say, it's the most stressful job there is.

Speaker 5 (06:37):
It takes lie, it takes years off people's lives.

Speaker 10 (06:40):
That's right here.

Speaker 5 (06:41):
I mean like literally, like they die five or ten
years before the average Joe, which is insane. So when
apparently Obama came in and said it's too white, so
we have to start checking boxes depending on you know, religions,
different countries, different colors, different everything. So Trump changed that

(07:01):
back to a merit based system where basically they look
at one thing, can you do the job the best?

Speaker 10 (07:06):
Well? And yesterday's proof of that.

Speaker 7 (07:09):
Yeah.

Speaker 5 (07:10):
So then apparently Obama he had that. Trump comes in
fixes it. Then twenty twenty happens in Biden. Biden actually
changes it to worse than what the Obama people were
doing so. Now Trump three days ago once again wants
to go back to merit sign the executive order. But
it's crazy. How about the GITTMO thing? Real quick? Any

(07:32):
thoughts on that? Do you have any problem with murderers
that don't belong in the country. But we're not talking
the average Joe blow walking around in front of home depot.
We're talking people with you know, a thousand Fenton All pills,
if not one hundred thousand. We're talking child rapist. We're
talking the worst of the worst murderers. See, why are
they here in the first place. They should have never

(07:53):
been here in the first place. Well, they're here because
of Biden, in.

Speaker 10 (07:56):
My opinion, I understand, But I mean, here you go.

Speaker 5 (07:58):
It's nuts, all right, folks. Real three seven one, three eight,
two five five. I digress. We're Stanford.

Speaker 6 (08:03):
See I'm way, he's he's in traffic coming from the spring.

Speaker 10 (08:08):
Traffic was bad today.

Speaker 11 (08:09):
I got hung up for six Golden Ish, yeah, and
I got hung up on sixth Avenue.

Speaker 7 (08:13):
Dude.

Speaker 5 (08:14):
Castle Rock was like a whole different place.

Speaker 9 (08:16):
It's a blizzard.

Speaker 5 (08:17):
It's a blizzard. Then by the time you get to
like Lincoln on twenty five. You have just fine.

Speaker 10 (08:22):
It was snowing by you.

Speaker 5 (08:23):
Oh my god. We had probably four inches of snow
before we light out. Wow, and it said you see
little crystals. Like the only good part about that stuff.
You can get the snowblower out and like clean your
deck and stuff off with the snowblower or I'm sorry,
the leaf blower, the blower, the blower blower. Hey, Paul,
what's going on? Man?

Speaker 10 (08:44):
Oh?

Speaker 12 (08:45):
All right, I'm just sitting here trying to stay warm.

Speaker 5 (08:50):
Now, you the same thing. You know, it was pretty
cold coming in, but it's nice and cozy in the studio.
I've got good company with me. So what's going on
with this Repoh?

Speaker 12 (09:01):
You know, let me tell you that. Let me tell
you a story. And this is all one true. I
have proof of everything, thank god. I recorded all my
convers you know, eighty percent of my conversations with these
people on both ends, the repossession and the lender. So
this is what's going on, you know. Uh, I think
that's the payments not go through. And I swear I

(09:23):
got that situated that they were taking the money out
of the right account, but I guess they weren't. I
don't know. How they lost the information of my address
to my house. They were sending to my parents' house
for some reason.

Speaker 5 (09:34):
So they were sending like, I'm sorry, Paul, let me
let me clarify something. So you were you you possibly
missed some payments, but you thought you got caught up.
But if they were still sending you notices that you
were late, you weren't getting them because they were going
to your folks house. Is that right?

Speaker 12 (09:50):
Yeah?

Speaker 5 (09:50):
All right, now hold on, hold on, I got to
take this break. I promise you're up first, Kurt, your
up second. Whoever's online three with a Mike Shaw deal,
you'll be up at after that. In line four is
full as well. We got a lot of kicking this
morning on the Troubleshooter Show.

Speaker 13 (10:10):
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Speaker 13 (10:20):
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Speaker 5 (10:44):
All right, folks, three oh three seven one three eight
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Now I got to get back to Paul. So, Paul,
you missed a couple payments. The car company. Did you
buy it at one of these buy here, pay here
places this car?

Speaker 12 (11:47):
No, I got it a Chevy dealership. It's a twenty
eighteen Chevy thirty five hundred flatbed. Okay, I bought it
brand new.

Speaker 5 (11:55):
So you missed a couple payments, but you thought you
got caught up.

Speaker 12 (11:59):
Yeah, yeah, And you know I paid the truck completely off.
Asia was repote on the fifteenth.

Speaker 5 (12:06):
Wait a second, when did you pay it completely.

Speaker 12 (12:08):
Off on the twenty first? So it was every business
day after the the fifteenth, So the sixteenth, I paid
my maximum amount to the lender, which is three thousand,
and I paid on the seventeen, three thousand, and then
it was you know that was a Friday.

Speaker 5 (12:26):
Then wait, wait, wait, Paul, Paul, Paul, Hold on a second,
when did you completely pay the vehicle off?

Speaker 12 (12:32):
When was that on the on the twenty first? Of
what of you know this last? You know one twenty one,
that's twenty five.

Speaker 5 (12:42):
So like nine days ago. Yeah, so on one twenty
one you pay it off. Did they already have it
in possession? Was it already repode?

Speaker 10 (12:51):
Yep?

Speaker 12 (12:51):
And then uh, then that following Friday they released the
vehicle to me at the repol lot, okay, and I'm
going to go pick it up. And I called the lady.
I'm like, I'm coming to pick up the vehicle, and
then you know that, she answered on the phone like that,
She's like midnight recovery. And I tell them who I
am and I'm coming to pick up the truck and
she's like, oh, I don't know you you got the

(13:13):
wrong number. I'm like, what, well, okay, but forget about that.

Speaker 5 (13:18):
Who cares about that? Did you get the vehicle back?

Speaker 12 (13:21):
No?

Speaker 5 (13:22):
No, I So where the hell is your truck that
you paid off? And by the way, what day did
it get repolld? So on one twenty one you completely
paid it off. What day did it get repolld? The
fifteenth of January? Yeah, so we're talking. You had it
paid off within six days of again repod and the

(13:43):
bank said go get it right yep, yep, But now
you can't find it. So where the hell is your truck?

Speaker 12 (13:49):
Ah, bro, it's at the Is that some auction yard
Mannheim Auction that's what they sent it to.

Speaker 5 (13:56):
That makes no sense If it was repod on the fifteenth, man,
we are totally missing something or else's repo company are
complete morons.

Speaker 12 (14:06):
Oh yeah, they got three hundred complaints.

Speaker 5 (14:08):
Did you look at the Yeah, well every toe company's
going to have that. But man, this sounds crazy. You
can't have a vehicle repode on January fifteenth, pay the
entire thing off by the twenty first of January. Six
days later, the bank says, go get it. And now
that's in an auction. What am I missing? You have
to you have to shed more light on this. I'm

(14:29):
missing something.

Speaker 12 (14:31):
So like, I'm gonna go pick it up. And that's
when they said they sent it to an auction. Like
the lady hung up the phone. Then she calls back
ten mins later, like, oh, we sent your vehicle to
an auction. And they when did.

Speaker 5 (14:45):
They send it to the auction? According to the.

Speaker 12 (14:47):
Lady, the same day. I was the same day they
told me I could go pick it up, Like they
send it to me early?

Speaker 7 (14:53):
Are they okay?

Speaker 5 (14:54):
Was it a mistake? I mean, help me out here,
a little man. Are they saying we mistakenly send it
to an auction?

Speaker 12 (15:01):
Yeah, they said they think it or made it by
mistake over there, Okay, so.

Speaker 5 (15:06):
Then they mistakenly dropped it off. Hold on, Paul, this
this story is so crazy, So they mistakenly dropped it
off as of today one thirty. So on one twenty one, uh,
it gets repolled on I'm sorry, January fifteenth, it gets
repolld one twenty one. You pay it off. When did
that conversation go down where they accidentally send it to

(15:29):
the auction.

Speaker 12 (15:31):
The on that that following Friday? Were so? Was that
the twenty fourth?

Speaker 5 (15:37):
So on the twenty fourth they admit they accidentally send
it over. Now we're six days later on the thirtieth,
Where the hell's your vehicle?

Speaker 12 (15:45):
It's still at the auction.

Speaker 5 (15:46):
Well, why can't you go get it at the auction?
What is the what's the problem?

Speaker 12 (15:51):
This is the problem. They have to call the auction
yard and release it to me, just how they did
over at the Repo place and I called them, I
told them I was blue in the faith. They have
to call the auction yard and talk with them, you know,
and make sure my property is good and release it
and everything.

Speaker 5 (16:11):
But why won't they make that call if they already
admitted to you they accidentally dropped it off, why wouldn't
they do that?

Speaker 12 (16:19):
I honestly really don't know. I had to get my
mom on the speaker phone and try and help me
get somewhere with them, but they don't feel the need
to contact them at all.

Speaker 5 (16:28):
Well, okay, there's a couple things. One, you paid it off.
I doubt you have the title in hand yet, but
you're going to have the title in hand soon. So
there's no way this auction is going to be able
to sell it. I mean they might be able to
sell it, but no one's going to be able to
title it. It's your damn vehicle, it's the title in
your name. Yes, I'd get with the cop, Honest to god,

(16:49):
the first thing I would do I would call a
cop and say, hey, here's what happened and tell them
I need to go get my vehicle. These guys won't
release it. Where is this auction house? Have you've gone
down there?

Speaker 10 (17:02):
No?

Speaker 12 (17:02):
Uh, they it would be a waste of time, the
lenders saying I have to if I just go over
there and show my idea, they will release the truck
to me. Yeah. I call the auction place and they're like, no,
it doesn't work like that.

Speaker 15 (17:14):
You do it.

Speaker 12 (17:15):
You can't just come here?

Speaker 13 (17:16):
All right?

Speaker 5 (17:16):
What's this? I don't know why this this repo company.
What's the name of the repo company?

Speaker 7 (17:21):
Midnight Time, Midnight Midnight Recovery.

Speaker 5 (17:24):
So listen, I'm gonna put you on hold. You're gonna
give Kelly Midnight Recovery's phone number, and we're gonna start
calling them. And I hope you're not leaving anything out
of this story. They're just, I mean, according to you,
they're just being bastards. Let's put it out. It is,
is that it?

Speaker 12 (17:39):
I mean, yeah, I mean, but it's really it's all
the lenders fault, you know, it's all them, like like,
meet the Midnight Recovery people.

Speaker 5 (17:48):
But you're telling me Midnight Recovery. All they have to
do is call over there right now.

Speaker 12 (17:53):
No, it's a first Tech Credit Credit Union is a lender.

Speaker 5 (17:57):
So they Okay, you're you're you're complicating this one once again.
So that's not where we were about a minute ago.
So now, who needs to call over to release the vehicle?

Speaker 12 (18:08):
First set Credit Union?

Speaker 5 (18:09):
And why won't they call over if you paid it off?

Speaker 12 (18:13):
Like I honestly really don't know why they don't feel
by have them recording of like, you know, a few
recordings of us trying to get did you get a
lean release?

Speaker 5 (18:23):
From them. Usually it takes a while to get the title,
but you can get a lean release almost immediately.

Speaker 12 (18:28):
Yeah, they literally won't do it. I'm just waiting for
a phone call from the auction yard from them to
release it. I really don't understand.

Speaker 5 (18:38):
It has nothing to do with the damn repo company
at this point, right, No, Okay, here's what I want
to do. Then, Dmitri, do me a favorite call over
to this auction house. And I do want to clarify,
do you or do you not have a lean release?

Speaker 8 (18:51):
Paul?

Speaker 12 (18:53):
I do not have a lean release. I'm waiting for
a call for a release from them.

Speaker 5 (18:58):
Well, did they send it to d a lot of times?
DMV will have it?

Speaker 12 (19:02):
Or no?

Speaker 5 (19:02):
You have no idea, honestly.

Speaker 12 (19:04):
Honestly, I have no idea. They can't really give me
any information since I can't verify.

Speaker 5 (19:10):
I'd be taking all these clowns to small claims. If
everything is what he's saying, I'd be going after the bank.
I'd be going after the auction house. If he paid
this off on the twenty first, and here we are
nine days later and the credit Union isn't give them
a lean release. These people are holding his car that
he owns hostage. They have no right to hold it.

(19:30):
It's his car. I don't care what the damn bank says.
These guys better at the auction house have their crap
together because this is nuts. They can't if you pay
it off. He owns the vehicle, they don't own the vehicle.
I don't get it. Dmitri, get involved in this and
figure it out.

Speaker 7 (19:45):
Hey, that sounds good. I'll talk with Paul and get
the names and phone numbers from both the auction house
and his credit union. I'll call them both and figure
out where the disconnect is going on.

Speaker 5 (19:55):
Please do that. I would love an update on this.
Get through to someone at that auction house that can act,
actually speak to the issue.

Speaker 7 (20:01):
I'll do it as soon as I provide an update
on another towing company from yesterday.

Speaker 5 (20:05):
Wait a second, let's do it after the break. Is
that the one that got towed from the apartment complex.

Speaker 7 (20:10):
For mysterious circumstances with an unmarked truck.

Speaker 5 (20:13):
And apparently there was no signs in the apartment complex
for why it's towing or wherever they are now.

Speaker 7 (20:19):
Apartment complex didn't order the toe and Crystal. The consumer
is on the line right now, oh.

Speaker 5 (20:23):
I can't wait to get this hold on everybody.

Speaker 7 (20:25):
And we have an email from the Tobe company that
you'll be very interested in.

Speaker 8 (20:29):
Here.

Speaker 5 (20:29):
I cannot wait to hear this update. One line open.
I'm sorry whoever dropped off? Three oh three seven one
three eight two five five One line open, Crystal Jason.
I promise we're going to get to you next.

Speaker 13 (20:46):
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dot com. You don't pay a cent until you're content.
Time for an insurance check up free, no obligation. In comparison,
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of insurance companies find out now three all three seven
to seven to one help. You'll think you're his only

(21:08):
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dot com to list your home with Remax Alliance three
all three nine two zero sixteen twenty two.

Speaker 5 (21:16):
All right, we've got a lot cooking, so here's what
I want to do on Paul Paul's the one that
called up his vehicle gat Repode on the fifteenth of January.
He paid the vehicle off on one twenty one, five
six days later he pays it off to the bank.
Some auction house has it. How it even ended up
in an auction house and five or six days is wrong.

(21:36):
Everything done on this deal was wrong. But regardless, we
need to get this figured out. So Kelly get all
his information, send it over to Deputy Dmitri, and D's
going to be making some calls. He's also got a
great update we're going to go to in a second,
but really quick, Jay, you've got a suggestion for Paul
in that repo issue? What say you?

Speaker 8 (22:00):
I think the first thing I would do at this
moment would be just reported stolen. He does not have
his vehicle, he knows where it is. Ye, he's a
real risk of it being accidentally auctioned.

Speaker 5 (22:12):
Like well, I told him to go down there and
call the cops when he's down there and get a
cop to show up and make him release it. The
problem is he doesn't have the title or the or
the loan release or the lean release.

Speaker 8 (22:25):
If he's got the then number, they can run it.
It'll show who owns it.

Speaker 5 (22:28):
I agree with that. I definitely agree with that. It's
just nuts, man, Jay, I appreciate it. It's not a
bad it's not a bad idea. One line open three
oh three seven one three eight two five five Dimitri,
I'm dying to know about this update. So woman calls
yesterday and I'll paint the picture really quick. Her son's

(22:50):
vehicle was towed from a complex that doesn't hire a tower.
First of all, I looked at it at Google Earth.
I didn't see any signs anywhere on the properties. Well,
apparently a neighbor possibly told some toe company to pull
to toe it. But regardless, they towed it and the
vehicle was gone. How much did they want to get

(23:12):
the vehicle back? A couple thousand bucks?

Speaker 7 (23:14):
Yeah, Crystal. By the way, he's on the line right now.
We're drying in on this. But to summarize her son's truck,
it's an eighty five Dodge Ram, which turns out to
be a valuable, valuable vehicle. Got it, got towed away.

Speaker 5 (23:27):
And it was like she called it a family heirloom
because it was like her dad's or something like that.

Speaker 7 (23:32):
It's been in the family ever since.

Speaker 5 (23:33):
Yeah.

Speaker 7 (23:34):
Well, there are a couple of weird parts. One is
there's a ring video of an unmarked towing truck hooking up.

Speaker 5 (23:41):
To the TUC number no name, no.

Speaker 7 (23:44):
Name, like a repoat truck or a thief's truck.

Speaker 5 (23:47):
I wonder if it was these these goofballs that uh
brought this one to the.

Speaker 7 (23:51):
Auction on accident. Yeah midnight reath midnight?

Speaker 5 (23:54):
Yeah keep.

Speaker 7 (23:56):
And anyway, so the unmarked truck towed the towed the
Dodge to a commercial parking lot and dropped it off there.
Where after that APT Towing took over.

Speaker 5 (24:09):
So they brought it to the commercial parking lot and
just kind of abandoned. Was this commercial parking lot like
a Walmart.

Speaker 7 (24:17):
I didn't look into it because I was just focused
on getting the lady.

Speaker 5 (24:19):
And then whoever monitors that or whoever works there saw
it there for a while and called APT.

Speaker 7 (24:25):
Yeah, so they called APT, and the consumer called U.
Yesterday in the Lgius the following APT said, first of all,
they wanted a couple of thousand dollars if I remember right,
to release the truck. And then they said, well, it's
too late anyway, we're going to sell them. We're going
to apply for the title and sell the truck. And
I'm paraphrasing the consumer's allegations.

Speaker 5 (24:43):
Well, and one of the things I want to bring
up for people out there, tow truck companies, not not reposts.
Reposts are completely different. But if your vehicle gets towed
from an apartment complex because you parked in the wrong spot,
let's say it's completely your fault, and they have the
tote charge, and then they have the daily storage fee,

(25:04):
and all of a sudden, even a couple days later,
you owe five six hundred bucks. They have to release
that vehicle, I believe, for around eighty five dollars, and
then you can make payments to them. You're basically getting
a loan from them. They're supposed to have signs up
that say this, but a lot of these yards don't
have them up. But they have to let that vehicle

(25:24):
go under a lot of circumstances.

Speaker 7 (25:27):
I agree, and Crystal claims that they did not give
her that option, and so I developed a source deep
inside the PUC and the lady over there yesterday launched
an investigation into this matter. And then earlier this morning,
I invited both the PUC and apt towing to come
on the air to kind of present their sides of

(25:48):
the story. Sure in case there's an emission or an
accurate They say, Well, so here's the response from Karen
Fisher over at APT Service. Good morning, Dmitri. The email begins,
this truck is not worth all these problems. Please let
the owners Dennison Dennison Austin or Dennison Austin know that
they can come pick up their truck free of charge. Wow,

(26:10):
please have them call us. And then she included that
phone number. And also just at the record straight, we
did not tow this vehicle from an apartment complex. We
towed it from a shopping center. Okay, and that's consistent with.

Speaker 5 (26:21):
So can I read between the lines? We really screwed
up and she can come get it for free. That's
that's kind of what I hear. Now that's my that's
my impression. Yeah, but that is like, that is not
a typical response from a toe company by any stress. Right,
And this is after you got involved, and after the

(26:43):
PUC got involved. What did the PUC have to say?

Speaker 7 (26:47):
Well, the PUC lady turns out she just emailed me too.
She doesn't have time to come on the air today,
but she offered to come on the air next week
to discuss what rights consumers would actually yeah, I would too,
and set up a.

Speaker 5 (27:01):
Telephone appoint It's one of those things I don't necessarily
agree with. So I need to say that I don't
necessarily agree with telling a business that's owed five hundred
dollars to one thousand dollars that you have to accept
eighty five bucks, because the problem is a lot of
times they're simply not going to get paid. Now, they
can go after the vehicle. At that point, they can
do a mechanics lean, they can bring them to court,

(27:23):
they can probably charge interest, but it doesn't matter if
it's some bum, like literally some bum, You're never going
to collect a dime from them, and it might be
very hard to get the car back as they left state.

Speaker 7 (27:34):
Yeah, I agree, And so this is just one of
those instances where the pendulum has swung pretty far in
the other direction, exactly following god knows how many decades
of abuse is by towing company.

Speaker 5 (27:43):
And then of course with our liberal governor down there.
You're right, it swung so far though to the left
on this. I mean, I don't even know how you
operating a towing company anymore here, but it sounds like
these guys did a multitude of things wrong. It shouldn't
have been brought there. Did we ever find out Crystal.
Did we ever find out who the original undercover black

(28:05):
tow truck with no PUC nothing, Did we ever figure
out who owned that? We have not.

Speaker 16 (28:12):
We talked to the manager at the apartment complex and
she actually saw the tow truck coming into the parking
lot when she was showing an apartment and when she
came back out, our vehicle was already gone. And she
had said that the tow truck looked like the Tater
tow truck from Cars? The what from the Cars movie?

Speaker 1 (28:34):
The Car too?

Speaker 8 (28:35):
Yeah?

Speaker 10 (28:35):
Okay, yeah, breaking up? What's it called?

Speaker 5 (28:39):
Ta Tater?

Speaker 16 (28:41):
Tater's the name from Cars. Our concern is that this
APT services is in collusion with other TOE companies to
tow trucks cars to their parking lots.

Speaker 5 (28:53):
So well, they very well could be. But I mean,
thanks to Dimitri and you calling into the show, My god,
it sounds like we put them on alert. I mean,
anybody out there has a problem with APT you need
to call into the show. That's that's crazy.

Speaker 16 (29:09):
Yeah, so we're concerned.

Speaker 5 (29:11):
Did you get the vehicle back down?

Speaker 16 (29:12):
We just got the email this morning. Not the vehicle's
not running, Yeah, so it has to be towed.

Speaker 5 (29:20):
Well, you know what, I'd have them tow it. Why
wouldn't they toe it?

Speaker 7 (29:23):
See if you can hire them back?

Speaker 5 (29:25):
No, honest to god, why wouldn't they toe it?

Speaker 7 (29:29):
I agree, Mark, we're going to let's just go.

Speaker 5 (29:33):
They're the ones that no one should have told this
in the first place.

Speaker 7 (29:36):
I agree, But just go get it. Mark. The vehicle
is worth it. Tom looked it up unrestored. It's twenty
to thirty thousand bucks.

Speaker 5 (29:43):
Okay, you're right, go get it. But my god, you
know what I do is at least take them to
small claims court. Crystal. It's going to cost you fifty bucks.
I'd go after him. Yeah, I go after him for
pretty much the full amount. I mean, honest to god,
I would come up with different expenses. That equals seven
twenty five hundred bucks at this time.

Speaker 7 (30:01):
Crystal, one more thing, real quick, Please consider getting that
truck plated, registered and sure, and take some steps to
make it more difficult to steal.

Speaker 5 (30:10):
Yeah, no kidding. Yeah, all right. Hey, I'm glad we
could help out, Crystal.

Speaker 12 (30:15):
I am to you.

Speaker 5 (30:16):
Guys were great. I appreciate it, Thank you very much.
That's another So how much thirty thousand and forty said
between and thirty. So I don't hear you on air.

Speaker 7 (30:25):
Oh, the tom said that the auction for unrestored is
twenty to thirty thousands. Wow, if we go in the.

Speaker 5 (30:32):
Middle, Yeah, it's round it five thousand, So that's three
three hundred million, thirty five thousand dollars as of this second.

Speaker 11 (30:39):
Everybody's pulltiction and keep that at an apartment complex either though, No, that's.

Speaker 5 (30:43):
Crazy, right. Well, here's the main thing. Though, I would
go after that toe company for the cost of the
toe coming back. It'd be hard to come up with
expenses to equals seventy five hundred bucks. But I'd say,
you miss some hours of work, no doubt. There's no
doubt they miss some hours of work. I don't know
if any damage has been done under this truck. They
might get it back when it gets towed back, and
there could be damage, so that could be more.

Speaker 7 (31:04):
Yeah, I hope it's not missing any valuable parts.

Speaker 5 (31:06):
Anything, anything, honest to God. When I got it back,
i'd go over it. Anything there I would sue APT
for and I would continue to go on the PUC
and let's line them up. I would love for consumers
to understand from the horse's mouth. If you will every
single thing that you know they get in Colorado when
it comes to getting their vehicles to people.

Speaker 7 (31:27):
Just look now, I'll take a look at your schedule
and I'll schedule her for an appointment on the days
that you're here.

Speaker 5 (31:31):
All right, rock and roll, Crystal Glad to help. Jason,
You'll be next. Mike Shaw dealership problem. We've got two
lines open three zero three seven one three eight two
five five three oh three Martino, you've been ripped off
taking advantage of as you just saw, we solve problems.

Speaker 13 (31:53):
Go with a sure thing Denver's best roofer Excel Roofing
dot com. You don't pay a cent until you're content
three years. Time for an insurance check up free, no obligation.
In comparison, call Compass Insurance paying too much your coverage
at dozens of insurance companies find out now three all
three seven to seven to one.

Speaker 1 (32:12):
Help.

Speaker 13 (32:13):
You'll think you're his only customer when you choose Frank
durand the real estate Man dot com to list your
home with Remax Alliance three all three nine two zero
sixteen twenty two.

Speaker 5 (32:24):
All right, three oh three seven one three eight two
five five We do have two lines open. You've been
ripped off or taken advantage of real quick Frank Duran
the real estate man. You want the best realtor out there.
I promise that's Frank. He sold our house in Castle
Rock and Redhawk for more than any other model, same
exact model. He got more money at the time than

(32:44):
when he was negotiating with the people selling their house
in frank Town. He saved us a ton of money,
almost one hundred thousand dollars. This was back in twenty
fourteen or fifteen. Unbelievable realtor. Every single year he goes
to glasses on negotiations. He just stays on top of
the game. He sells more homes. Listen to this, more

(33:05):
homes in one month that most realtors sell in an
entire year. Frank Durant Homes dot com. That's Frank Duran
Holmes dot com. Now let's go to an issue with
Mike Shaw. Jason, what the heck is going on with
Mike Shaw?

Speaker 17 (33:25):
How's it going?

Speaker 3 (33:25):
Man?

Speaker 17 (33:26):
This is my first time being on radio, so I
hope I don't sound like an idiot.

Speaker 5 (33:29):
No problem so far, so good man.

Speaker 17 (33:32):
All right, Hey, so quick bullet point on my jeep.
My issue that I have is is I bought this jeep,
the twenty seventeen Jeep Wrangular Rubicon. I bought it on
November fourteenth.

Speaker 5 (33:45):
Foyer those popular.

Speaker 17 (33:47):
Yeah, it's been in my driveway a grand total of
three nights since then. It's been between two different mechanics shops.

Speaker 5 (33:53):
So hold on one second. You bought it on November
fourteenth of twenty twenty four from Mike Shaw get here, Okay,
So how much would you pay for it?

Speaker 17 (34:03):
Twenty fourth thousand?

Speaker 5 (34:04):
Did you buy it? As is most likely you did,
But did you buy an extended warranty or anything with it?

Speaker 12 (34:12):
Yeah?

Speaker 17 (34:12):
That's the that's the that's the very first thing that
comes up in these situations.

Speaker 5 (34:16):
So how much was how much was the warranty?

Speaker 17 (34:19):
There's no warranty. I didn't buy no warranty.

Speaker 5 (34:21):
Oh, perfect, perfect, I'm glad you didn't buy a warranty,
quite honestly. So what happened?

Speaker 7 (34:27):
Yeah?

Speaker 17 (34:27):
So, uh, I drove the vehicle home the night that
I bought and I noticed that it was blowing cold
air through the same.

Speaker 5 (34:35):
So the very next day, so you bought it, you
got it home and the heater's not working? Correct? Correct.
All right, let's keep it right there. I'm dying to
find out what happened. I can already tell he didn't
get this thing checked out, but we're going to see
if we can't help him. Everybody hold tight. We have
one line open three h three Martino, and we've got
a meth story coming up that is crazy.

Speaker 13 (35:04):
Go with a sure thing Denver's Best roofer Excel Roofing
dot com.

Speaker 14 (35:08):
You don't pay a cent until you're content.

Speaker 13 (35:13):
Time for an insurance check up free, no obligation comparison
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three oh three seven
seven to one help. You'll think you're his only customer
when you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two.

Speaker 3 (35:34):
Yeah, rit.

Speaker 7 (35:41):
Need so you don't have.

Speaker 14 (35:47):
Run anxious.

Speaker 2 (35:48):
As fast as we can, Shooter's gonna help.

Speaker 15 (35:52):
Come man.

Speaker 5 (35:54):
This is the Troubleshooter Show. No Tom Martinez to my friends,
to the only show of its kindrad here to solve problems,
answer questions, take complaints. Deputy D's working on that other
repo case. Right now, hopefully we can get this poor
guy his truck back. I'm not going to recap it,
but basically it was accidentally sent to an auction by

(36:16):
a repo tower and he's got it paid off. Now
the whole thing's just a cluster. But we're getting involved
and hopefully he gets it back. We solved that other
one from yesterday. They wanted two thousand dollars listen to that,
two thousand dollars this toe company for this poor woman
and kid to pick up their vehicle. And after we
got involved, especially with the PUC, they decided kindly today

(36:42):
to have her come get it for free. Gee. I
wonder if that was out of the kindness of their heart.
But now, right at this second, we're dealing with Jason.
He bought a twenty seventeen Jeep Wrangler at Mike Shaw.
He's driving at home in November. He bought it on
November fourteen, and I did want to ask him. He

(37:02):
paid twenty four thousand for it. But Jason, how many
miles around this jeep?

Speaker 17 (37:08):
Oh? I bought it with one twenty six all right.

Speaker 5 (37:11):
So it had quite a few miles for I mean
for a jeep. It had quite a few, at least
for a Wrangler, because you never know how people are
driving those. But anyhow, so you buy it as you're
driving home, or the next day you realize when you
turn the heater on there's no heat whatsoever.

Speaker 17 (37:27):
Yeah, so I took it immediately back to the dealership.

Speaker 7 (37:30):
Yep.

Speaker 5 (37:30):
What they say at Mike shoff the work order.

Speaker 17 (37:33):
Yeah, so funny thing. The sales manager came out and
he literally says, when it left, it didn't it didn't
have that problem when it left.

Speaker 5 (37:40):
How long? How many miles did you put on it?

Speaker 3 (37:43):
Eighteen?

Speaker 17 (37:44):
It's nine miles.

Speaker 5 (37:45):
You know what I can I can instantly say if
what you're telling me is correct. I can't believe he
could look you in the eyes and say that it
didn't have that problem when it was here, But eighteen
miles later, you must have broke the heater. So what happened?

Speaker 18 (38:00):
Yeah?

Speaker 17 (38:01):
So then it's set there for a week and then
they told me it was fixed. I came back. It
was not fixed.

Speaker 5 (38:05):
What did they say they did to it?

Speaker 17 (38:08):
They said that they flushed the coolant and it was
all ready to go.

Speaker 5 (38:11):
Well, see, here's the deal man, here's the problem with
the problem you're having. It could be anything. It could
be low on coolant literally being low on cooling can
cause that it could also have a.

Speaker 17 (38:21):
Problem that to go ahead another shot?

Speaker 5 (38:24):
And what did the other shops say, going to say?

Speaker 17 (38:26):
Yes, good, I'll read your yeah, you knowled it. I
mean it says the engine is burning, burning and coolant
internally into the heads. And it also said that after
further inspection, the engine heads have been off recently as
they were most likely trying to fix the real issue.

Speaker 5 (38:42):
Wow, and how do they know that? They're just Hey,
let's get Kevin Colkin on Sheridan Auto Tech. Please hold on, man,
I want to verify a few things. You know what
we're up against here, Jason. You know what I'm going
to tell you. Number one, why the hell didn't you
have it checked out when you bought it?

Speaker 17 (38:59):
Well, the GPS is insane clean, like it looks in
really good shape.

Speaker 5 (39:03):
Right well, you know, okay, in the future, I just
want everybody listening to know that that's the dumbest advice
I ever heard. And we're gonna help you. We're gonna
help you to the best of our ability. But for
people listening, I want them to understand. I don't care
how clean the vehicle is. You have a mechanic or
a technician, you bring it somewhere, you have them go there.

(39:24):
I don't care what it is. You have the vehicle
checked out. And on top of that, if the dealership
doesn't let you take it to get checked out or
doesn't let someone come in to look at it, you
simply don't buy it. So that's future advice for you. Okay, Jason,
thank you. Yeah, you're welcome. So you didn't have it
checked out. What you're up against is you bought it

(39:46):
as is. But man, I'll tell you what if everything
you're telling me is true and you drove off with
that vehicle that messed up where it needed a head gasket,
I'm gonna be talking about my shaw for a long time.
We've got some verification to do in this story. I
want to see one. I want you to email us

(40:08):
the estimate in the right up from the other shop,
right away, like right now. When I put you on
hold Kelly, he'll tell you where to send it. And
then Kelly, I want to get Kevin cokin on while
we're waiting for those two things. One line open, three
h three Martino Matt. We were talking. Matt's a public
adjuster Paragon Services. These guys have helped me out so much,

(40:29):
to the tune of well over one hundred thousand. First one.
My roof had to be four years ago, five years ago.

Speaker 1 (40:36):
Four thank you for you.

Speaker 5 (40:37):
So listen to this, folks. I'm seeing all my neighbors
get new roofs. So I call up my insurance company.
I forget who it was at the time. Who was it?

Speaker 1 (40:46):
You remember it was California something something weird, Uh, not
a common one I should have known with the name
California to try to screw me.

Speaker 5 (40:54):
But here's the deal. I call them up, they come out,
they say, hey, there's no damage, no claim, no damage boom.
I'm like, well, I'll be damned. All my neighbors are
getting one. When I say that we live on property,
but literally, I saw a lot of people in the
neighborhood getting them. So I call up Matt and I said, Matt,
I don't understand. Can you come over and look at

(41:14):
my roof and tell me if I have damage because
I'm seeing other people get new roofs. And you came
out and you said, yeah, there's damage here, and how many?
How does that work? Guys, Mark Mark Schamanski, you're in
the roofing business. You both know insurance companies in and out.
But insurance companies they're looking for what to replace the
whole roof in general? Five squares?

Speaker 11 (41:35):
No, you look at one square on each side of
the roof, and you're looking anywhere from eight to thirteen.

Speaker 10 (41:39):
Demand what insurance company.

Speaker 5 (41:40):
Eight to thirteen hits right?

Speaker 11 (41:42):
Dawn in a square in a square big, it's a
square ten foot by ten foot, So in a ten foot.

Speaker 5 (41:47):
By ten foot area on two different places on the house,
you're looking for thirteen plus hits right?

Speaker 11 (41:53):
But you actually, if you have sides a roof that
faces all sides west, northeast, south, all.

Speaker 10 (41:59):
Those how to have it?

Speaker 7 (42:00):
Okay?

Speaker 11 (42:01):
Or you know usually if three sides have it, they're
going to place the whole roof.

Speaker 10 (42:04):
But you know we're doing one right now with Matt.
What half of it is damage? That are half? Yes,
they'll pay for half the zero damage on that.

Speaker 5 (42:09):
That's because these these insurance companies here just losing money
out to the ass they'll be quite honest. Right, So
so Matt comes out. Remember I already had the company
out and they say nope, no damage, no nothing, blah
blah blah. I get Matt out there, he makes a call.
Next thing I know, he's meeting another adjuster out.

Speaker 1 (42:29):
I got to reassign to another guy. That's important.

Speaker 5 (42:33):
So that's one of the first things you do, and
that's in the claim where they just say, forget about it, right, you.

Speaker 1 (42:38):
Want to reassign it because no one wants their work
checked and to look like an idiot.

Speaker 5 (42:43):
So he comes out and these guys meet up. I
don't remember if I was there or not quite frankly,
but you know, fast forward seventy eighty thousand dollars claim.
So we went from I have no damage to a
check for eighty thousand. Not only did Matt get my
roof covered, listen to this, I got a new roof,
I got new paint. In fact, Mark, that's when your

(43:05):
guys came out and painted the entire exterior of my house.
And I say, this year in your commercials a lot
that was four or five years ago, it still looks
like you guys painted it yesterday.

Speaker 10 (43:16):
Yep, Mosquita, great prep and you know, great product.

Speaker 5 (43:19):
And you had that lady come out and Susanne, she
was she was kind of hell bent on getting the
same color. I guess a lot of people do that.
We don't have to worry about an hoa or any
of that. We can paint our house purple if we want.

Speaker 11 (43:31):
It's always a touchy subject, you know. Sometimes I'm not
sure if I should mention it. But I mentioned you
guys say him, you ever thought about a different color
different because.

Speaker 5 (43:37):
It was kind of yellow?

Speaker 9 (43:38):
Yeah, And I think the thing was mark. I always
sort of wanted a yellow house.

Speaker 6 (43:42):
And we didn't have the house for very long, and
it was like, oh, changing it, but really as decision ever.

Speaker 5 (43:47):
Yes, this lady comes out and is looking at the
color of our barn in our garage. I don't know
if we had the garudges at the time, but you didn't. Yeah,
she's looking at everything and she's going, this is what
I would do. And Suzanne's like, I love it.

Speaker 9 (44:00):
Our stone into account everything, every.

Speaker 5 (44:03):
Paint, the color of the paint actually matches some of
the we have stone columns in.

Speaker 9 (44:08):
We still have took the interior into a count It.

Speaker 5 (44:11):
Was crazy, man. So not only do we get the
full house painted, the barn the barn painted, the barn
gets a new roof, the house gets a new roof,
You got us money for the deck for the railing.
I mean, boom, eighty thousand dollars from zero. It's absolutely insane. Then,
just to cap it off, I'll tell you how beneficial
these two are, especially when they work together. Hey, listen

(44:33):
to this one. This is insane. So four years later,
last year, we get hail damage, not on the roof,
because my new roof is halproof. We had other neighbors
have damage everywhere. My roof does not get hail damage anymore.
But the hail hits so hard on our deck. It
came in through the glass door, which is insane, and

(44:55):
flooded out our kitchen while we were away. Our daughter
comes home and I get it's his video of our
kitchen floor with like one hundred towels, every towel she
could find mopping this up. It was probably like dad
for twelve thirteen hours. I, unlike most people, have different
riders on my insurance, and one of the riders I

(45:18):
put on was flood. It was like seventy five bucks
for the year, and I get it through Compass. Compass said, hey,
this is real flood insurance. The chances of your house. Ever,
flooding is won in a zillion. I mean, if you
look at my house, it would never flood unless if
something crazy happened. Something crazy happened. And sure enough, they

(45:38):
first denied me, saying it was flood. And then you.

Speaker 1 (45:41):
Piled up the hail piled up on your back door
and like three feet high, right, and then it melted
quickly and the water seeped through the door. And so
we were like, well, hey, that's flood. And they said, well,
it didn't come from the ground. It came from your deck.

Speaker 5 (45:54):
Yeah, which my our deck is like maybe fifteen feet
off the ground, but it's like map right, and it's
like but so Mack gets involved. They come out, I
put in the claim. I think this is a no brainer.
We had flood insurance, they said. At first they didn't
realize I had the flood rider. So they say, no,
you don't have coverage. That's flood. I said, well, okay,
I have a flood rider. Look at it. Then they

(46:16):
call back and go, well, yeah you do, and but
it's not really the definition of flood because it didn't
come from the ground. I said, so you denied it
because it was a flood to begin with so you
denied it. Then when I pointed out I had flood coverage,
you're denying it because it's not your kind of flood.
So I get Matt involved. How much am I going
to get?

Speaker 12 (46:35):
Well?

Speaker 1 (46:36):
Well, finally to the finish line, probably between forty and
fifty K from zero.

Speaker 5 (46:40):
So from absolutely zero. Once again, Paragon Services and Mark
had a lot to do with this. You came out,
look at the damage, and you write up what I need.
I needed stuff I didn't even think. I didn't even
think of. In fact, you pointed out damage in the
basement I didn't even know was there from the water
seeping down that sliding door. You got me a new

(47:00):
sliding door.

Speaker 8 (47:02):
Right.

Speaker 5 (47:02):
Yes, we're we're a team. It's unbelievable. Guys, any questions
you have on any damage, we do have one line open.
I'm gonna take this break. Kevin Hawkins up, We're gonna
talk to that. We're gonna bring Jason back up with this.
Mike Shaw jeep deal. Kelsey has a problem with toll charges,
don't we all? And David has an issue with his
brother in law.

Speaker 13 (47:26):
Go with a sure thing Denver's best roofer Excel Roofing
Dot com.

Speaker 14 (47:30):
You don't pay a cent until you're contenth.

Speaker 13 (47:35):
Time for an insurance check up free no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three o three seven
to seven to one.

Speaker 5 (47:46):
Help.

Speaker 13 (47:46):
You'll think you're his only customer when you choose Frank
durand the real estate man dot com to list your
home with Remax Alliance three oh three nine two zero
sixteen twenty two.

Speaker 5 (48:31):
All right, sorry about that, folks, real three seven one
three two five five. I was watching up Biden's pick
to Lee d FAA. This is, of course, going back
four years mister Washington, and he couldn't answer one question.
I'm literally watching the hearing and caption and uh, I
mean very basic questions about aviation. He knew nothing. Uh

(48:53):
complete DEI hire apparently.

Speaker 7 (48:55):
Uh.

Speaker 5 (48:56):
I just can't believe our country would hire people based
upon color, based upon instead of merit like Trump says,
but literally based upon checking the box. I mean, it's
really an amazing thing. I just I'm perplexed about the
whole thing. But I digress. Three zero three seven one
three eight two five five. Kevin Cokin shared an Auto Tech.

(49:18):
This poor guy Jason buys a two thousand and seventeen
jeep Wrangler from Mike Shaw. Follow so far, sir, yep,
and he leaves and it's blowing cold air. I mean literally,
you put eighteen miles on it and it's blowing cold air.
Heater doesn't work. He brings it back. They had it

(49:39):
for how long did they have it for, Jason? You
said like two, three weeks, six weeks, six weeks, So
they have it for six weeks. What did they tell
you they were fixing? I mean, it doesn't At first
you told me they said they did a coolant flush.
But now we're talking it doesn't take. If it takes
your dealership six weeks to do a cooling flush, you

(50:01):
shouldn't have a dealership.

Speaker 17 (50:03):
So the first week it was a cooling flush, and
then I was called that it was all ready to go.
I go to pick it up and nothing, it's still
doing the exact same thing. I mean literally again, yeah,
well let me look at it again.

Speaker 5 (50:16):
Wait a minute, though, you brought it back like that day.

Speaker 17 (50:20):
I brought so yeah, yeah, I brought it back and
I did the whole That was a Friday. I brought
it back on Saturday, dropped the keys in the box thingy,
talked to the sales manager. Everything. Uh. So I talked
to the service manager and he was like, well, I
think that you got a blend door actuator issue. And
I'm like that and told him at the moment because

(50:42):
I'm familiar with this with my daughter Subaru, it acts
like a heater core. And so they're like, well, I
don't think so, Like, doesn't seem right. I think it's
a blendoor actually, So they checked all the blend door,
they checked all the actuators. Everything was working fine. And
then they they were like, you're right, mister, all like, uh,

(51:03):
the heater core is plugged. And they told me that
it was like some type of residue that you would
see on a on a fish tank. And they said
that they don't know basically what why it's plugged.

Speaker 5 (51:17):
So what did they do? Did they do the heater core?

Speaker 17 (51:20):
They didn't do anything. They advised me to trade it
in on something else, you know what.

Speaker 5 (51:24):
So you bought this and literally the heater didn't work
from day one. So let me ask you this, Kevin.
First of all, does any of this make sense to you?
If they if someone brought you this car that not
that you sold. I'm saying, if someone brought you this
and it wasn't blowing heat, would you do a cooling
system flush first? Then would you look at all the
actuator doors? Then would you tell the customer it's the

(51:46):
heater core?

Speaker 18 (51:48):
Well, I mean they should have started with the heater
core bec jep's are prone to have heater course plugged up.

Speaker 5 (51:53):
But listen, but Kevin, now check this out. We're going
to go further down. So what did you tell them? Jason?

Speaker 17 (52:00):
So I got I got frustrated. After two months, the
jeep has only been in my driveway after one night,
after two months, so I picked a jeep up. When
I drove it to a reputable on Candy.

Speaker 5 (52:11):
And what they say the heater course plugged okay, and
so how much was he going.

Speaker 17 (52:16):
To be of the It was a eleven eighty bucks.

Speaker 5 (52:20):
So you paid for it?

Speaker 7 (52:22):
I paid for it?

Speaker 5 (52:22):
Then what.

Speaker 17 (52:24):
The my mechanic reached out to me and said it
didn't fix the problem that the engine is burning cooling internally,
air is getting into the system. Their engine is completely
flooded with like some type of stop leak and he
could tell that the heads have been off recently, as
if somebody was trying to fix the sexual problem.

Speaker 5 (52:43):
A couple of things here. They had that vehicle for
six weeks, Kevin, I mean, my god, if they truly
put in like liquid glass for lack of the better words,
or you know, cooling system pellets that are supposed to
seal up a head gasket or other things, I mean,
that's insane within itself for a dealership to do. But

(53:04):
this mechanic that he brought it to said it was
evident that the heads were off, right, Jason.

Speaker 17 (53:10):
Sure, it's noted on the voy.

Speaker 5 (53:12):
And how would you look at a vehicle and know
that they were recently off compared to off five months ago.

Speaker 18 (53:21):
Just from residue and Greece and everything. It's very obvious
when it has new head casking.

Speaker 5 (53:26):
So in the in the mechanics, Jason, what shop did
you bring it to have that work done?

Speaker 17 (53:33):
It's called Fox Motors and.

Speaker 5 (53:35):
Then Fox Motors. Would they be willing to talk to us?
I'd love to have them on. Are they cool guys? Man?

Speaker 17 (53:41):
They're super cool guys. They're kind of independent.

Speaker 5 (53:45):
Hey, Kelly, Kelly, When I go to break hold on
hold on Jason Kelly when I go to break get
Fox Motors, and maybe Jason wants to call him first,
but tell them I'd love to have them on. I
want to hear this report directly from there. Kevin. So far,
the reason I have you on, I mean, all of
this makes perfect sense, right they basically it sounds like

(54:06):
they sold them a vehicle with a bad head or
a cracked head or something.

Speaker 18 (54:12):
Something, and I think that's why they were trying to
get him to trade it in.

Speaker 5 (54:16):
Well exactly, I mean, it's just the puzzle piece was.

Speaker 18 (54:19):
Trying to help them out, like IT'X may get rid
of this or something, but you havehead problems.

Speaker 12 (54:23):
That's the problem.

Speaker 17 (54:24):
I'm clear with me that they would have just said, dude,
the motor is shot, like you need to trade this end,
and I would have been I would have considered it.
But instead it was yeah, you're right, the heater core
is plugged, and so I'm thinking, you know, eleven hundred
bucks I could fix this.

Speaker 5 (54:38):
And they knew at that point it was more than
that because they took the head off and then.

Speaker 3 (54:43):
Check this out.

Speaker 17 (54:44):
So after I brought it back, I was informed by
the new GM that they'd replaced the heater cores before
when they took it in on trade. And I did
not know that obviously, or I wouldn't have had it
taken somewhere to put another heater cores in.

Speaker 19 (54:57):
Yeah, that they were.

Speaker 17 (55:00):
Trying to fix this issue before they traded it in.

Speaker 5 (55:02):
So this is Mike Shaw. So for everybody in Colorado
right now listening, this is Mike Shaw. According to Jason,
he buys it no heat when he leaves a dealership,
not even eighteen miles on the damn vehicle or eighteen miles,
and he brings it back six weeks later. He's in
the position where we figure out it needed to head,
and they knew it needed to head. They said you

(55:24):
should trade it in right now. And he's spent twenty
four thousand dollars on this Now. Did they sell it
as is? Yeah, they did sell it as is. But
I'll tell you out there, anybody listening, in my opinion,
to buy any vehicle from Mike Shaw would be a
big mistake. Do you see how they take care of
their customers. You see the piece of craps they sell

(55:45):
to people. Hold on, I got to take a break.
Let's try to get this Fox motors on so we
can talk to them and verify everything the caller's telling us.
Thank you, by the way, Kevincalkin. Share it in autotech
dot com. Kevin's the guy man. You guys want to
get something done and done right, you bring it to
sharedan auto tech. I use Kevin all the time. Share

(56:05):
it in auto tech dot com. Thank you, Kevin, chasing
you hold on, Kelsey, hold on, we do have a
line open. I'm getting a little riled up on this deal.
This is insane eighteen miles. Yeah, he did everything wrong.
He should have had it checked out. Hey, he did
everything wrong, But my god, to sell a vehicle that
needs a head and engine, Shame on you, Mike Shaw.

Speaker 13 (56:32):
Go with a sure thing Denver's best roofer Excel roofing
dot com. You don't pay a cent until you're content.
Time for an insurance checkup free, no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three oh three seven
seven one help. You'll think you're his only customer when

(56:55):
you choose Frank durand the Real Estate Man dot com
to list your home with Remax Alliance three oh three
nine two zero sixteen twenty two.

Speaker 5 (57:05):
All right, three o three seven one three eight two
five five three oh three Martino, you know we love
getting involved in stuff. This Mike Shaw thing is driving
me a little boker's Kelly, were we able to get
in touch with the shop that actually told this guy
what was going on with the jeep? I loved him

(57:26):
a message? Okay, I would love to get them on.
Let me go back to Jason. Jason, I want to
make sure Kelly has all the information. I still want
an email of that that that write up you have
from that other company. You follow what I'm saying?

Speaker 17 (57:41):
Yeah, the invoice, you bet?

Speaker 5 (57:42):
Yeah, I want the invoice. So where does it sit now?
Did you go back to these guys, back to Mike
Shaw and say, hey, you know, not only is the
heater core you guys did it before, you didn't fix it,
but it needs an engine. I mean, where where are
we at with Mike Shaw?

Speaker 7 (57:57):
Now?

Speaker 3 (57:58):
Yes?

Speaker 17 (57:58):
I took it back and unfortunately there was a new
GM involved, so I had to try to re explain
this entire situation to them. Yeah, and then, so the
way it sets right now is it's been at their
dealership for the last two weeks YEP. They currently have
a fifty eight hundred dollars estimate on fixing the problem
and the GEEP has three hundred and forty one miles
on them since the day that I bought it.

Speaker 5 (58:19):
So basically, they're not going to do anything for you.
I mean, that's that's what I'm hearing from you.

Speaker 17 (58:24):
Yesterday they called me and said, I'm sorry, buddy, you
sign it as is, come get it.

Speaker 7 (58:28):
Yeah.

Speaker 5 (58:28):
You know what, So if you want to deal with
Mike Shaw, by the way, what is the number over
to Mike Seawan? What is that GM's name? Who's the
GM that basically is doing absolutely zero for you after
you bought this vehicle for twenty four thousand dollars at
Mike Shaw and you haven't got to use it because
it needed an engine when you bought it, at least
according to everything you're telling me, Jason. And after we

(58:49):
talk to that other shop in tomorrow's car Day. So
I'm going to talk about Mike Shaw probably every hour
tomorrow on car Day so people know how they operate.
Did they do anything?

Speaker 8 (58:59):
Only no.

Speaker 5 (59:01):
To me, it's very immoral though extremely aware though, go
ahead I.

Speaker 17 (59:06):
Mean, isn't there some type of auto fraud with concealment
or negligence?

Speaker 5 (59:10):
What did they conceal? How are you going to prove
they knew it needed.

Speaker 9 (59:14):
A central mechanic?

Speaker 6 (59:15):
He said that the mechanics said it was obvious that
the heads had been taken off and they were trying.

Speaker 5 (59:20):
To after the fact. I'm talking before you bought it,
Jason Suzan, before he bought it, And I do want
to go down this real quick, so everybody out there
is listening gets an idea of what I'm saying. So,
before you bought it, how would you prove that they
knew it needed an engine? How would you do that?

Speaker 17 (59:39):
Well, I can prove that they replaced the heater core.
That yeah, portraying it in knowing that it had existing issues.

Speaker 5 (59:45):
Well, okay, so they replaced the heater core.

Speaker 17 (59:47):
Is but the issues existed from the day that I.

Speaker 5 (59:50):
Bought Jason, I agree with you one hundred percent. You
would have to prove to a judge that they knew
it needed an engine. It doesn't matter if they replaced
the heater core. So they replaced the heater core, they'd say, Okay,
we thought it was clogged up it's a jeep. They're
known for that. We did the heater core, then we

(01:00:10):
sold it. We had no idea needed an engine.

Speaker 17 (01:00:14):
What about negligent misrepresentation? You know, like, don't they I mean,
obviously it was presented to me as a road worthy
vehicle and it's not. Oh isn't that? Isn't there some
grounds there? What?

Speaker 5 (01:00:27):
What? What do you have? Jason? Jason, listen, man, what
do you What do you have in writing or recorded
or some kind of proof that they said, hey, there's
no issues with this vehicle, it should work fine. Where
what do you have?

Speaker 17 (01:00:45):
I mean, what judge is going to say, Oh, I
think that they told you that it needed a motor
before you bought it.

Speaker 5 (01:00:50):
No, the judge is going to say that. The judge
wouldn't say that, Judge, the judge would Jason, listen to me, man,
I want to help you. That's not what the judge
would say. What the judge would say is, oh, look here,
mister Jason, you bought it as is. You bought it
knowing that whatever was wrong with it you own now.
You bought it as is. That's what he's going to say,

(01:01:13):
without you having proof that they knew that they were
selling you something that was that defective, you're not going
to do anything. So unless the dealer is going to
admit it, if you call them up this GM right now,
If you call this person up and say, hey, do
you admit you sold me a vehicle that you knew
needed an engine, what do you think they're going to say? Yeah,

(01:01:37):
they're going to say no, of course they are. And
you bought it as is. You literally signed paperwork when
you were buying this twenty four thousand dollars heap of
crap that you knew you were buying it as is.
I don't like anything they did, but the legal ramifications
I don't think are there now saying that you know
who I would like to get on what is her name, Reina.

(01:02:00):
If we could get Raina on, this might be right
up her. Ally, I want to get an Eternia Jason
that specializes in exactly this. So I'm going to put
you on hold.

Speaker 12 (01:02:10):
Man.

Speaker 5 (01:02:11):
I want to get rain On. Hopefully we can get
her on her line her up. I would love to
do that. She's very smart at what she does. But
in the meantime, I want people out there to know
what Mike Shaw sold this guy and we're going to
talk to the people that looked at it and diagnosed it.
I truly believe they snookered him, and I think they
did it on purpose. Now that's my opinion, that's my thoughts.

(01:02:33):
But I think Mike Shaw really screwed this one up,
and the fact they're not doing anything for him shows
you how they treat a customer. He was eighteen miles
away from the dealership and that vehicle was already screwed up. Now,
once again, he bought it as this he should have
had it checked out, and I don't have to keep
beating that dead horse. But the bottom line is I

(01:02:54):
don't think they should have sold it to him. I
think they're crooks. That's my opinion. I think in this
particular case, according to everything I know right now, I
think to people at Mike Shaw are maybe not crooks,
but they're unethical pieces of crap.

Speaker 13 (01:03:14):
Go with a sure thing Denver's Best Roofer Excel roofing
dot com. You don't pay a cent until you're contenth
time for an insurance checkup free no obligation. In comparison,
call Compass insurance paying too much your coverage at dozens
of insurance companies find out now three oh three seven
seven to one help. You'll think you're his only customer

(01:03:36):
when you choose Frank durand the real estate man dot
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two.

Speaker 5 (01:03:51):
All right, three oh three seven one three eight two
five five. So you know, I would like some people
out there listening, maybe my YouTube friends, the Morons, And
that's a nice name we call him, kind of an
inside joke. It probably does sound strange over the air, though,
the Morons, But here's the deal. They're great people, great
followers of the show, good helpers, and I beckon for

(01:04:14):
your help as well. Sometimes we get deals like this.
Did Mike Shaw do anything illegal?

Speaker 20 (01:04:19):
No?

Speaker 5 (01:04:20):
Not, in my opinion. We're going to try to get
Rihanna on an attorney. I keep Raina.

Speaker 21 (01:04:27):
She's not available until Monday.

Speaker 5 (01:04:29):
Okay, let's line her up Monday. So Jason, we're going
to get you back on Monday with the attorney. But
in the meantime, let me bring him up, not.

Speaker 14 (01:04:37):
Tomorrow for car days.

Speaker 9 (01:04:38):
She's not available.

Speaker 7 (01:04:39):
I didn't hear Kelly, Monday Monday.

Speaker 5 (01:04:42):
Yeah, that's right. Listen, we're gonna get our attorney up
and we're going to talk with her Monday, Jason. But
in the meantime, I want to ask our listeners to
call up Tyson Ivy. He is the GM an appeal
to his character, and I don't know what his character is,
but I can tell you this, He's seems to be
a character. But call up Tyson Ivy at Mike Shaw's dealership.

(01:05:07):
What Mike Shaw Dealership is this? By the way, Jason
Chrysler dodged Deep and Ram okay and where is that
Grey and Greeley. He's at nine to seven zero five
zero six nine seven seven seven. Really try to appeal
to his character. Leave a message, don't be mean. I
think he needs to know what's going on. He's new

(01:05:29):
to the position, according to the caller. But the bottom
line is this guy spent twenty four thousand and drove
off that day with a vehicle that needed an engine
twenty four thousand dollars. Imagine how you would feel now.
Did Jason do things wrong? He absolutely did. He should
have had the vehicle checked out, but that doesn't mean
they should have sold it to him. And if they
truly didn't know, which they're claiming. Of course, I'm sure

(01:05:52):
they're going to claim they didn't know, which I don't believe,
but who knows. I wasn't there, But in my opinion,
they probably did know because they did the he and
that's what we're going to go over Monday with Jason
and our attorney. But I think they should do something now,
at minimum, maybe fix the vehicle, maybe even offer to
fix it at costs, because if they did do a

(01:06:13):
rebuilt engine, it would be better than the engine with
one hundred and twenty four thousand miles. So I could
understand them charging him something, but to hit him with
no options but five five hundred dollars on a vehicle
he just spent on and never got any value whatsoever,
I find preposterous and absurd and outright sleazy. That's my opinion. Now,

(01:06:35):
for Mike Shaw and everybody out there listening, I can
have my opinion, and honest to God, I think you
guys suck. That is my opinion. And I'm hoping our
listeners call up and say it very nicely, but try
to figure out what's going on there. Why does he
feel it's okay to do this? Yes, I understand their
hanging their hat once again on its as is. But

(01:06:56):
that doesn't mean that's where you hang your heart. Screwed
people like that. You shouldn't do that to people. This
isn't a month later. This isn't the possibility this guy
overheated it. This is right when he left. This problem
was there then. I think they knew the six weeks
they had the vehicle. But really, here's Tyson Ivy's phone number.

(01:07:18):
Nine seven zero five oh six nine seven seven seven. Folks,
we are media with the purpose. There's certain times we
might not be able to help with our attorneys in
other ways, and I believe this is one of them.
But we can at last, at least let the public
know that the people at Mike Shaw do this to

(01:07:41):
their customers. Tyson Ivy nine seven zero five zero six
nine seven seven seven. Tell him you heard it here
on the Troubleshooter Show. I would love to talk to him.
We have already called up there and left a message,
but I'm almost positive they will ever talked to us
because people that hide stuff generally never come out of

(01:08:04):
their little cockroach house. That's just the way it works. Now,
I want to talk to Matt real quick. Look, we've
got so many things going on. We've got a guy moving.
I have no idea what's going on in this car
with Patrese. Kelsey's got a problem. Kelsey, you'll be up next.
But we got full lines. But I got to talk
to Paragon real quick.

Speaker 8 (01:08:25):
Matt.

Speaker 5 (01:08:25):
We were talking. I said, what's the biggest case, because
it's not hail season, and you said, right now, I'm
dealing with a meth case. So what happened? Where was
the math? You don't have to say exactly like an
address or anything, but what are we talking about? An
office building?

Speaker 1 (01:08:40):
It's a hotel. A hotel, Yeah, it's up toward the Boulder.

Speaker 5 (01:08:44):
Wow.

Speaker 1 (01:08:44):
And I got a call from a trust in California
who actually listens to the show and called me up
and they said, we have nationwide, we've found some of
our guests cooking meth.

Speaker 5 (01:08:56):
And literally cooking in the hotel, in the sink in
the unit. It's just one of these like really sleazy hotels.
It's a decent hotel.

Speaker 1 (01:09:04):
It's probably a ninety dollars a night, okay kind of joint.

Speaker 5 (01:09:07):
Yeah. So it's not like an oio or something that
could be like, you know, people live there all the time.

Speaker 1 (01:09:13):
It's not one of these places that say we have
HBO and a pool on their marquee and they don't
go by the hour either, by the I don't know
about that. Well we'll find that out. But yeah, so
they said, there's this meth problem we have nationwide with
file acclaim. They want to give us I think forty
forty to fifty grand.

Speaker 5 (01:09:30):
To clean up a meth room. To clean the room,
it's like, and they weren't smoking meth, they were making meth.
And they both, of course both they got to test
their prize. I mean so, but they offered forty grand.
From what I understood, you can't even clean up an
rv uh. You can't even clean up a Honda Civic

(01:09:51):
that's had someone smoke meth in it for forty grand.
Hold on, but you got involved, and I assume you're
going to have a good end of this story where
you got more money.

Speaker 1 (01:10:01):
We're getting there.

Speaker 5 (01:10:02):
I can't wait to hear what they're shooting for now.
I'll tell you, insurance companies driving me nuts. All they
do is pretend not to pay. We got a lot
coming up.

Speaker 13 (01:10:09):
Hold tight, go with a sure thing Denver's best roofer
Excel roofing dot com. You don't pay a cent until
you're contenth time for an insurance checkup free no obligation.

(01:10:33):
Comparison call Compass Insurance paying too much your coverage at
dozens of insurance companies find out now three o three
seven to seven to one help. You'll think you're his
only customer when you choose Frank durand the real estate
Man dot com to list your home with Remax Alliance
three oh three nine two zero sixteen twenty two.

Speaker 6 (01:10:58):
News.

Speaker 5 (01:11:01):
So you don't have.

Speaker 2 (01:11:04):
Run as fast as we can. The Shooter's gonna help come.

Speaker 5 (01:11:11):
This is the trouble Shooter Show.

Speaker 4 (01:11:14):
No Tom Martino, all right three oh three seven one
three eight two five five three oh.

Speaker 5 (01:11:19):
Three Martino, we got a lot cooking today on the
Troubleshooter Show. You've been ripped off for taking advantage of
We want to hear from you. We were talking to
Matt with paragun We also have Mark Schumanski with Genesis
Total Exteriors, two people that I've used numerous times, honestly,
and the work is great with Mark and the gang
at Genesis. And then Matt Public Adjuster, two times I've

(01:11:43):
had in the last four four and a half years,
where my insurance company said I didn't have roof damage,
I didn't have flood damage. Whatever it was Matt came through.
One was about eighty thousand. The other is going to
be somewhere between forty or fifty. We're at the we're
basically at the finish line on that. But we were
talking about a hotel he's working on right now. Listen
to this. There's a hotel that someone was making math

(01:12:06):
right in the room.

Speaker 1 (01:12:07):
Making it, smoking it, probably.

Speaker 5 (01:12:09):
Selling it right. So there's meth in the room, and
meth is unbelievable. You realize if like a homeless guy
or a meth addic, somebody with math steals your car
and smokes meth in it, I don't care what kind
of car it is for the most part. I mean,
I'm not talking like a Lamborghini or something. But they
won't even pay to clean the car. They're going to

(01:12:29):
total it because cleaning up math once it's smoked. I'm
not talking about making it in your car smoking it.
Most likely it will be totaled and you'll be getting
a new car because it costs more to clean. So
they offered what insurance company.

Speaker 1 (01:12:43):
Was nationwide forty thousand, right around forty to clean the
room where they thought it originated from.

Speaker 5 (01:12:49):
Which is impossible. Well, and so Fortrand would I don't
even know what you would do.

Speaker 1 (01:12:54):
It wouldn't touch it. I mean, especially when you consider
the contents in the room, the furniture and theytronics and everything,
the AC, you know, all of that.

Speaker 5 (01:13:03):
Not only that that AC could be tied to other rooms.

Speaker 1 (01:13:05):
Most of those are individual units. So they got that
unifying window. But still, yeah, I mean, so so what
do you.

Speaker 5 (01:13:11):
Think you're going to end up getting them? I know
it's not finished yet, but what are you shooting?

Speaker 1 (01:13:15):
I'm thinking eight hundred to nine hundred k because it's
going to be like fourteen rooms and then the hallway
all gutted, all restored, all the furniture thrown out in
replaced thick of that.

Speaker 5 (01:13:26):
Folks, And they heard Matt on the show over the years,
right right, it reached out to you eight or nine
hundred thousand. Now for people go in no way, how
do you go from forty thousand to eight or nine hundred.
I'm going to give you another example of one that's
closed and done. There was what was it an office building?
It was a huge laboratory and a laboratory, and that
was the one because of the Boulder fires, right, so

(01:13:47):
every smoke damage. Yeah, so they didn't get burned down,
They just got smoke damage from all the homes it
burned down up during the Boulder Fire. And how much
did they originally offer them those liberty?

Speaker 1 (01:14:00):
They threw sixty thousand that down.

Speaker 5 (01:14:02):
So they said, here, go clean your laboratory for sifty
grad floors, wipe the walls and you're good. Yeah, we
know a guy come in there, do it all for
sixty grads. Sure, so you got involved. God did that
come through the show too?

Speaker 1 (01:14:14):
It did?

Speaker 5 (01:14:14):
What did that one? Listen to this? Remember the last
one he was talking eight or nine hundred thousand. Listen
to this one. Go ahead, Matt, six million, six million,
and that's done it over. They got six That was
a couple of years ago. Yeah, so think about that.
I mean, Mark Schamansky, I mean, you deal with it
after a helstorm, you deal with roofing, and you deal
with insurance. All they do is lie. I mean, honestly,

(01:14:36):
in my opinion, they show up. Is there any of
these guys you trust more than others that you deal
with let's just say a simple hell claim where it's
evident the guy's also got paint damage, siding damage. But
all they want to talk about is the roof.

Speaker 11 (01:14:49):
I mean, yeah, I mean it's a major component of
our business is having a person that just does supplements
for us.

Speaker 5 (01:14:54):
That's it.

Speaker 11 (01:14:55):
Yeah, And that's what Nita's job in our office is.
And she you know, you forgot this, you got that.
We have some pictures and if it gets bad, then
we bring that into it.

Speaker 5 (01:15:02):
How often do you see and I'm talking just the
contractor stands now, where you go out after hail and
they authorize the roof, it's done, They already called their insurance,
they call you to do the roof. How often do
you get out there? And they actually did find all
the other stuff. They found the chip paint, they found
the railings that were messed up. They actually were very

(01:15:24):
forthright with their with their insured about all the damage.
Does it ever happen?

Speaker 11 (01:15:30):
It does happen about eight percent, I would guess eight percent.

Speaker 5 (01:15:34):
So ninety two percent of the time.

Speaker 10 (01:15:37):
We're writing supplements.

Speaker 5 (01:15:38):
You're writing supplements. And I understand on the roof you
might not know about the decking tea, you get down.
But I'm talking.

Speaker 11 (01:15:44):
Obviously obviously damage windows, you know, even like deck railing
or deck floors that got dimples in it from the hail.
Things like that, you know, damage windows, doors, sighting chip paint,
susand holes insiding susannder Kelly.

Speaker 5 (01:15:59):
Who did I put on that one with the skylights?
Who was at? I want you to I want you
guys to hear this real quick. I forget if deputy
boat to meet your You're not on that. Are you
on the skylight one? Oh?

Speaker 7 (01:16:13):
Uh no, but I think it. Carlington Law is going
to come on next week to talk with you.

Speaker 5 (01:16:18):
I want I want you guys, I want your opinions
on this. So this skylight company, in fact, they got
skylight in their name. That's what they do. They sold
this lady a skylight on one of her rental properties.
It was leaking. Okay, so about two years ago, it
was twenty twenty three, they come out and they sell
her two skylights. Okay, a year goes by a year

(01:16:42):
and a half, whatever the timeframe is. Tenant calls up.
It's leaking again. So she calls the company up. They've
got some kind of warranty, you would think and they say, no,
it's not the skylight leaking. It's the flashing around the skylight.
It's leaking. And when you bought it, you didn't buy
the flashing. All you bought was the skylight just right there.

(01:17:04):
What do you think of that?

Speaker 11 (01:17:05):
Well, again, can you reuse flashing, Yes, but you got
to make sure you're doing it right and you're you know,
because there might be little holes from nails before. You
got to make sure all that's sealed up. Yeah, but
what do you use so much smarter just to put
new flashing? Because it costs for a sky that's one
hundred bucks for a kid, probably about seventy five actually,
and then you're already exposed to it's nothing to put
it in.

Speaker 1 (01:17:24):
It's costing.

Speaker 5 (01:17:26):
They're saying they're not going to do a damn thing
for because she didn't buy flashing.

Speaker 1 (01:17:30):
Well, it might avoided the warranty. If she didn't do
the whole system, it probably did void the warranty. But
they're the ones that sold it to her.

Speaker 5 (01:17:37):
They went out as the skylight experts and said, hey,
we can do it for four thousand or whatever the
dollar amount was, and basically they did it, and here
we are leaking, and they're saying, well, you need all
this other stuff, but they're the experts. That's my contention.
If you come to me and sell me a roof,
and I say, well, I don't want new decking, well
and if I need it, you'd be crazy to do my.

Speaker 10 (01:17:59):
Roof, right, because all of a sudden, the liability.

Speaker 11 (01:18:02):
I mean, you know, even insurance companies say, oh, we
use this, we use that, and we just won't.

Speaker 5 (01:18:06):
Yeah, because they're going to come back on you.

Speaker 11 (01:18:08):
I mean, what's you know by the time I took
it off, it gets bent up. I let's say a ROOFBND.
Sometimes they try, they try to say that for years.
I'll just reuse them, or reuse your drip edge.

Speaker 5 (01:18:17):
I get so mad. I get so mad thinking of
contractors like that Skylight company. Why wouldn't they just sell
it to her in the first place. If she said, hey,
I want to save some money, I'm going to look
somewhere else. That doesn't mean you cut corners to the
fact where the job you do is going to be
leaking again. Right, And I'm dying to see what that
attorney says, Dimitri when we talk to them, we're gonna

(01:18:37):
have multiple attorneys on Monday. Now, any questions you have
with public adjusting, maybe roofing questions, anything, we have one
line open three oh three seven one three A two
five five. A lot of people don't realize this. Let's
say they had the roof done last year, Matt because
of a hailstorm. It's done, it's over. That's all they
had done was the roof though, and now they're going, hey,

(01:18:58):
I'm listening to this. I ever thought to look at
my paint or my siding or other things. You can
go back up and open a claim. You don't get
a second claim put on you. There's no other penalty.
So basically they can reopen it and get a check
for all the stuff the insurance company didn't tell them about.

Speaker 1 (01:19:14):
It, right, usually missing some stuff. I mean a homeowner
doesn't have the eye usually for that damage, and the
adjuster doesn't have the check book.

Speaker 5 (01:19:21):
Well, I'll tell you the big one then I promise
I'll go to the phones. The one that the one
that drives me crazy where they screw people all the
time is the window seals because you won't see those
little seals broke, but those windows seals got broken a
big hailstorm mark if you needed one. The entire front
or back of your house redone. All the big windows
say it's a nice house. I mean you could easily

(01:19:42):
be fifty sixty grand. Oh you bet for sure without blinking, right,
I mean all those windows. And a lot of insurance companies,
how often do they point out broken seals? They'll point
out a broken window, but the broken seal, right, it
never yep, And once that seal's broke, you can't do
a damn thing.

Speaker 10 (01:19:58):
Can Yeah, no, glassans the whole thing.

Speaker 5 (01:20:01):
It's insane. Hey, put Trese. I'm sorry, Patrese, You'll be second.
I'm so sorry, but Kelsey's been holding forever. Kelsey, I
got to take a break. I'm going to finish up
with you after it. But tell me what's going on
with these toll charges.

Speaker 15 (01:20:18):
It's actually not a toll charge. It's a toll scam.
To tell your listeners. So the more dumbed down version is,
they'll send you a text from whatever number and they'll say, hey,
this toll got charged. They won't really give you a date.
You got charged the toll and you need to pay it.
Click on this link and pay the toll. And we

(01:20:40):
all know that tolls generally come in the mail and
you get the big envelope that's yellow and it says
pay your toll.

Speaker 5 (01:20:46):
So who they're fishing for? Though, if you live in Colorado,
we're getting more and more toll roads, we're getting those
pass rows, so a lot of people have been on this.
They might have crossed over the white line. God help them.
Oh my god, let's throw seventy five bucks at them.
But whatever it is. When you look at that, if
I got texted that, I'd be like, oh boy, I
probably did. I probably did, yeah, exactly.

Speaker 15 (01:21:06):
And the more sophisticated ones will actually sleuth on your
Facebook pages or Instagram or online social media and they'll
figure out who's been traveling and they'll go, oh, this
person's been traveling, or it shows got them in different places.

Speaker 5 (01:21:20):
Do you fall for it?

Speaker 15 (01:21:22):
Oh no, no, no. I saw that it was from
a random number, and I'm like, the governments or the
toll people aren't sending texts randomly. And then I got
actually another one in my email that said for a
toll and it was from some hotmail. So immediately I
was like, I don't think anybody has hotmail anymore.

Speaker 5 (01:21:38):
My god, I haven't heard that forever.

Speaker 10 (01:21:40):
Yea, my wife said that too.

Speaker 5 (01:21:42):
Yeah, it's the same texts for tolls. You know, that's
total bs.

Speaker 15 (01:21:47):
So people get you.

Speaker 5 (01:21:48):
Yeah, four seventy. None of these people are going to
be texting you for a link to pay a toll.
They just simply aren't going to do it. Hey, I
appreciate that. That was good advice, Kelsey. When did you
receive that?

Speaker 15 (01:22:00):
By the way, Oh, a couple of weeks ago. And
it was actually after I had been on a trip
over Christmas. I was out of town for a little while.
You were driving up the the the mountains and you
could hop over, like you said, into the toll age,
and I thought, I was like, did I ever do that?

Speaker 5 (01:22:16):
Yeah, that's the first thing I would think. I'll tell
you something else about those toll lanes real quick. We
can free that up. We're gonna have one line open.
Three oh three seven one three eight two five five.
You've been ripped off, or you want to expose some dirtbag,
I mean, really, three oh three Martino, give us a call.
But I wandered in my bus one time over into

(01:22:38):
that on I seventy and I looked up and my god,
when you start talking multiple axles in that speedway, I
mean it could have been one hundred and two hundred dollars.
So I got out of there real quick, and I
was sure I was going to have something show up,
but I was towing it the time, my huge trailer
and car, no no plate. There's no way they got me.

(01:23:02):
There was no way. They have no idea who I was.
And if you know who it is now, it wasn't me.
We'll be right back.

Speaker 13 (01:23:14):
Go with a sure thing Denver's Best roofer Excel Roofing
dot com.

Speaker 14 (01:23:18):
You don't pay a cent until you're content.

Speaker 13 (01:23:22):
Wait time for an insurance checkup free no obligation comparison
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three all three seven
to seven to one help. You'll think you're his only
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three
all three nine two zero sixteen twenty two.

Speaker 5 (01:23:49):
Sorry, folks, three on three seven one three A two
five five. We got a couple lines open any questions
you have. We've got a ton, and I mean a
ton going on right now.

Speaker 7 (01:24:00):
That was good.

Speaker 5 (01:24:01):
Information that last lady gave us. I appreciate that. Once again,
any scam out there, you know, some mommers, so everybody
knows never to buy a gift card, but honestly, people
still do it every single day. It's really amazing. Hey, Patrese,
what is going on with you?

Speaker 20 (01:24:20):
I just have just looking for a recommendation from you guys.
I know you've talked about on the show before. I
just have a friend who has a daughter in college
in Florida and Jacksonville, and she has a car out
there with her. They drove it out there, but they're
looking to have it shipped back at the end of
the year because they don't want to put all the
miles on it and it's a long drive. So I

(01:24:43):
didn't know if you guys have any I know, you
gotta be careful with you know, private transport companies, so
I wasn't sure if you guys had anybody.

Speaker 5 (01:24:50):
Yeah, I do. So here's what I like about JFR Cars.
They ship cars all over I mean they ship them
all over the country, so they are they're part of
like this website or this group of people, these dealers
everywhere A lot of dealership everywhere, so you can get
on he can get on there and put in from

(01:25:11):
Florida to here, and then they'll get multiple bids and
he'll help you put it all together. He doesn't have
a problem with that. I mean, he'll make a few
bucks off of it, but he's still going to get
you the best price. And more importantly, they're people that
he's dealt with numerous times over numerous years. So I
would call up ride with JFR Cars and basically tell them,
you know, you just heard me on the show and

(01:25:33):
I said he could help you out finding a shipper. Okay,
that's awesome, Juzanne. You have his number off top of
your head, JFR, I sure do.

Speaker 9 (01:25:42):
It's three zero three five two zero six eight.

Speaker 5 (01:25:47):
Three nine and you can always find them at referral
list dot com. Just go to referral list dot com
and you can put in JFR and they'll pop right
up for you.

Speaker 20 (01:25:57):
Patresa, Okay, I really appreciate it than you got it.

Speaker 2 (01:26:00):
Thank you.

Speaker 5 (01:26:01):
Three oh three seven one three eight two five five.
We got a couple lines open you've been ripped off
or taking advantage of now's a good time to call you.
Got any questions about anything. We've got a list of
people at referral list dot com that help us out
on the show all the time. Any questions for our
public adjuster, Matt or a contractor Mark in studio with us.

(01:26:21):
They've both done great, bang up jobs at my house
absolutely positively this time of year, though, Mark, there's not
much you're doing outside, is there? I'm always still roof
Well okay, yeah, that's one of the things you happened.

Speaker 10 (01:26:34):
And we and we just put in two houses of windows,
so yeah.

Speaker 5 (01:26:38):
Okay, yeah, how many lines of windows you got.

Speaker 11 (01:26:41):
Well, we get anything you want. But we have a
couple of high end ones. There's one that's made here locally.
Who was and of course I just forgot the name
of it. And then h Window out of Wisconsin. We're
a dealer for them. That's a really cool window. It's
a high end.

Speaker 5 (01:26:55):
Are you doing the home show this year?

Speaker 8 (01:26:57):
No?

Speaker 10 (01:26:57):
Olpen Windows? Sorry? Alpin, Yeah, yeah, I mean Elpin is
a phenomenal window.

Speaker 5 (01:27:01):
They came on quick too.

Speaker 10 (01:27:03):
Yeah.

Speaker 11 (01:27:03):
Well, and they're they're expanding. Uh they start with a
triple pane window. They don't have a double pain wow,
and so phenomenal doors, phenomenal windows.

Speaker 5 (01:27:11):
I heard those are almost like a wall.

Speaker 11 (01:27:13):
In other words, your your your our value is insane.

Speaker 10 (01:27:18):
And you know, I think if you have a house.

Speaker 11 (01:27:20):
That you know deserves it, they're not cheap, but the
house that deserves it, I would definitely put them in
my house.

Speaker 5 (01:27:26):
Yeah, and you can do a free bid on them
all day.

Speaker 10 (01:27:27):
You bet. H wind is really a cool window. It's
only an awning window.

Speaker 5 (01:27:31):
What does that mean?

Speaker 10 (01:27:32):
It goes like this, Oh, okay, it is so strong
that you can actually sit on the wind.

Speaker 5 (01:27:37):
What are called it's got a crank case.

Speaker 11 (01:27:39):
You got a casement, a casement casement windows in your house.
That's the most energy efficient casement.

Speaker 7 (01:27:45):
Wow.

Speaker 11 (01:27:46):
Uh, just the way that the design of it and
how they see it because you get to crank that
and it reallyceals a slider is not as an energy
efficient or a double hung as the next one in
between those two.

Speaker 5 (01:27:57):
So when you start getting up into the mountains, well,
actually that's when I true pretty much anywhere in Colorado.
I mean, you really should have a good window unless
you're doing it fixed again.

Speaker 11 (01:28:06):
You know again, I we're expanding into a winter park
and such, and we're gonna be really pushing the LP
and window lining up there?

Speaker 7 (01:28:12):
Nice?

Speaker 10 (01:28:12):
I mean because replacement windows you're in the mountains. Why
wouldn't you.

Speaker 5 (01:28:15):
I don't know why you wouldn't yeh. Hey Eugene, what's
going on with this contractor?

Speaker 8 (01:28:20):
Hi?

Speaker 3 (01:28:20):
How are you?

Speaker 5 (01:28:21):
I'm doing good?

Speaker 3 (01:28:22):
How are you man? Good? Uh? I was referred by
my best window guy, Brian at window works. Okay, So
I had a contractor come to my house front right
after the May thirtieth helstorm. So he came and promised
me the world and said he'd do this and do

(01:28:42):
this and do this.

Speaker 5 (01:28:42):
Hey, Eugene, where'd you find the contractor?

Speaker 3 (01:28:46):
Uh? On the side of the road.

Speaker 5 (01:28:50):
I mean like literally on the side of the road.

Speaker 3 (01:28:53):
Yeah, he was like sitting in his truck. And I
was originally signed up with a different root for contractor,
and I thought I really needed a general contractor to
handle the amount?

Speaker 5 (01:29:03):
Was he knocking on doors? I mean where was he
on this? I mean, where was he in his truck
on the side of the road in front of your
house or what?

Speaker 3 (01:29:11):
He was on the side of my house? He was
at my I guess he went to my neighbor's house
behind me. Got it and then I just you know,
just kind of walked up to him and had a
conversation with him.

Speaker 5 (01:29:21):
Did your neighbor And I know I'm asking questions. It
might have nothing to do with it, but that's just me.
But did your neighbor end up using the same contractor? Yeah?
Oh boy?

Speaker 3 (01:29:33):
Uh? And I refer them like ten people. I refer
them to like ten people. And oh my god, I
mean the story, the story is pretty long, all.

Speaker 5 (01:29:40):
Right, hold on, let me take a break. I promise
you I go to you first before anybody else. We
got a few lines open. They'll get your calls in
now three oh three seven one three eight two five
five three oh three Martino. You can also email us
at help at troubleshooter dot com.

Speaker 13 (01:30:00):
Go with a sure thing Denver's best roofer Excel Roofing
dot com.

Speaker 14 (01:30:04):
You don't pay a cent until you're content.

Speaker 13 (01:30:09):
Time for an insurance checkup free no obligation comparison call
Compass Insurance paying too much your coverage at dozens of
insurance companies find out now three oh three seven seven
to one help. You'll think you're his only customer When
you choose Frank durand the real estate Man dot com
to list your home with Remax Alliance three oh three
nine two zero sixteen twenty two.

Speaker 5 (01:30:37):
All right, three oh three seven one three eight two
five five three oh three Martino. Uh, we're talking to Eugene.
We're gonna go right back to him. But Paul the
Waterman water systems for less, I can't tell. I can't
talk enough about this guy. We bought a softener from him.
I called around all the other people. He was more
than half price more I think everybody else, which was

(01:31:00):
around eight grand. We dropped about thirty three thirty four
hundred bucks with Paul. Great system. Love it, low maintenance.
We add salt maybe every I don't know, every five
or six months. It's just awesome. The water quality is great.
And he's got systems now that only that, not only softened,
but check this out. They'll get rid of all the
forever chemicals in your entire house, so your water's safe.

(01:31:23):
And you know, just google forever chemicals. It's a good
thing to get rid of. But go to waterpros dot
netwaterpros dot net. Paul the Waterman, you gene, he hired
a contractor. It was after a hell damage, right.

Speaker 3 (01:31:37):
Eugene, Yeah, correct me thirty.

Speaker 5 (01:31:40):
And he was at your neighbor's house talking to your neighbor.
You went out, you met him, you saw him. What
was he going to do besides the roof? How did
this go down? Go ahead and tell your story.

Speaker 3 (01:31:48):
Well, well, how it all went down. I spoke to
him and I said, you know, I have quite a bit.

Speaker 5 (01:31:53):
Of damage on my home.

Speaker 3 (01:31:54):
I had everything from roofing damage, to siding damage, to
paint damage, to window damage, to garage door damage, to
a little shutter damage on the house. Uh and all that.
And you know, he convinced me and said that he's
a general contractor. He said, you should hire a general

(01:32:14):
contractor instead of trying to do this all yourself. So
I agreed on that. He came over, took some pictures,
did like a hover report on my house.

Speaker 5 (01:32:26):
So I mark, what's a hover report?

Speaker 11 (01:32:29):
It measures your whole house, window sizes, trim sizes, facious, sofa,
at roof, it does everything is amazing, amazing.

Speaker 5 (01:32:36):
How did they do it with a drone?

Speaker 10 (01:32:37):
No?

Speaker 11 (01:32:38):
No, we take eight pictures outside of a house and
then it's all three D modeled.

Speaker 5 (01:32:42):
And then it fills in every blank.

Speaker 11 (01:32:44):
This this software was actually developed by the US government
And like when they went and got Saddam, who say,
not Sadan, but it was uh no.

Speaker 5 (01:32:52):
It was now the guy they threw in the ocean.

Speaker 11 (01:32:55):
Yeah. So they had all the houses around him modeled,
and so every day I made a little mock up
place and so.

Speaker 10 (01:33:01):
They knew where they're going in to attack them. And
that's the.

Speaker 11 (01:33:05):
Lot them, thank you, And so that's they used this
software for stuff like that.

Speaker 5 (01:33:08):
Incredible.

Speaker 11 (01:33:09):
Now it's public domain and uh, this hover has just
an amazing job.

Speaker 5 (01:33:13):
So how much was the total the contractor came up
with for all the work or the insurance company? How
did that work?

Speaker 3 (01:33:21):
Well, the insurance company, you know that we had an
adjuster come out and that didn't he didn't speak very well,
very good English, so we requested another adjuster to come out,
and then we got it all settled. But I want
to say the total claim with personal property was right
around seventy six thousand.

Speaker 5 (01:33:39):
Or so, seventy six grand. And just give me the
basics the roof and.

Speaker 3 (01:33:43):
What uh the root it was for the roof, gutters, sighting, paints,
deck repair.

Speaker 5 (01:33:53):
Wow, I got it pretty gals. A decent hailstore.

Speaker 10 (01:33:58):
Oh yeah, windows too, obviously and windows.

Speaker 3 (01:34:01):
Yeah, windows yeah, windows.

Speaker 5 (01:34:02):
Yep, that's all right, So seventy grand. So what happens now?

Speaker 3 (01:34:08):
So he's like, I really need to do your house
because I'm a corner lot, like at the beginning of
the neighborhood, because I really need your house. I really
need your house. He goes, I'll do your house for
below what the uh not? The actual cash value below that?
So I agreed because he wanted to do my house.
So he hurried up, got a roof going. Then I

(01:34:31):
worked on getting him referrals because he was like, I'll
give you five hundred dollars a referral.

Speaker 5 (01:34:35):
How much was he going to charge you? We know
the claim was seventy how much?

Speaker 1 (01:34:39):
How much was the actual cash value of that?

Speaker 5 (01:34:43):
I'm not sure he's using that term right, but that's
a good question.

Speaker 3 (01:34:47):
Hold on, yeah, yeah, the eighth Yeah, well.

Speaker 5 (01:34:49):
Eugenien, Hold on a second. Was was your coverage only
ACV or or were they going to pay for the
whole roof?

Speaker 3 (01:34:57):
Oh no, they're paying for the whole roofs Okay, they
really they release release the ACV portion. Yeah, I mean sure, Marcos.
They release the ACV portion upfront.

Speaker 5 (01:35:06):
Yeah, and then when it's all done, they give you
the difference. Yeah, yeah, they give you the appreciation. So
for people listening, when you have a hell claim on
a normal policy i'll call it, they give you the
actual cash value of your roof. So let's say the
roof is twenty thousand for a new one, and it's
a twenty year roof and there's ten years on it.
They'll give you ten grand up front. But then when

(01:35:28):
it's done and it's finished and you have a brand
new roof, they'll give you the other ten grand. So
but how much was he going to do all the
work for?

Speaker 3 (01:35:39):
Pretty much, for the size of the roof, he was
going to do at a cheaper rate, but everything else
was going to be whatever the insurance pace.

Speaker 7 (01:35:46):
Yeah.

Speaker 5 (01:35:46):
But all I'm asking is out of seventy grand, you
were supposed to pay him sixty fifty forty.

Speaker 3 (01:35:51):
What Umm, Probably it's around forty eight thousand, perfect rough.
I mean, that's not coming up in my head because
he took the ACV portion because he's a liquid cash
a liquid company doesn't work on credit. So he took
the ACV of the roof, the ac of the gutters,
the ACV of the windows, the ACV of this, and

(01:36:13):
the always instead.

Speaker 5 (01:36:15):
Of referring to him as a liquid company, I would
call that a broke company. I mean the reason he
has no credit, so he's not Yeah, he's liquid. That's
the funniest way I've ever heard that.

Speaker 7 (01:36:26):
Put.

Speaker 5 (01:36:27):
I'm gonna start calling broke contractors liquid contractors. I guess
it sounds a little nicer, like instead of homeless, they're
people experiencing homelessness. This guy was experiencing brokeness. Keep going, Yeah, so.

Speaker 3 (01:36:45):
I gave him the ACEV value of you know, all
the stuff.

Speaker 5 (01:36:49):
How much was that?

Speaker 12 (01:36:50):
Oh?

Speaker 5 (01:36:50):
He Uh, I guess it's roughly, I don't know, forty something,
all right, So you give him forty something?

Speaker 12 (01:36:58):
Then what Yeah?

Speaker 3 (01:36:59):
So so he takes that and he does your roof.
Uh and then he procrastinate and didn't do my gutters.
Then he got my windows arranged.

Speaker 5 (01:37:11):
What does that mean to range?

Speaker 4 (01:37:14):
Uh?

Speaker 3 (01:37:14):
Well, he found a contractor, Okay, went a really great contractor,
found a contractor to do my windows because there was
hell damage on it.

Speaker 5 (01:37:22):
Okay, so he did, he did my windows.

Speaker 3 (01:37:24):
Then he took a portion of.

Speaker 5 (01:37:25):
My ACV and and use windows.

Speaker 3 (01:37:32):
Yeah, windows, And he goes, well, he got thirteen windows,
so we'll go ahead and finished the rest.

Speaker 5 (01:37:37):
So I'm like, okay, that's fine.

Speaker 3 (01:37:40):
So he did my windows. And after he got my windows,
me and my wife felt a little, a little like
nervous about this because it just seemed like things were
going going bad.

Speaker 5 (01:37:50):
I don't understand. Hold on, I got to take this
break again, Eugene. But I don't understand real quick?

Speaker 12 (01:37:55):
What what? What was?

Speaker 5 (01:37:57):
Why did you feel it was going bad? He did
the roof and he did the windows. Was the job
not good?

Speaker 3 (01:38:02):
Why?

Speaker 5 (01:38:02):
Why do you think it was going south?

Speaker 3 (01:38:06):
Because he was disappearing, disappearing off and on. It's where
we couldn't contact him.

Speaker 5 (01:38:10):
Were the windows done though? And the roof was done?

Speaker 3 (01:38:14):
Yeah, the windows were done, but he.

Speaker 5 (01:38:15):
Still had the gutter. What else did he have besides
the gutter in some deck work? What else was he
going to do?

Speaker 8 (01:38:22):
Uh?

Speaker 12 (01:38:22):
He was supposed to do.

Speaker 3 (01:38:25):
The painting. Okay, the siding the deck?

Speaker 5 (01:38:29):
Was it all new siding? What kind of how much siding?

Speaker 7 (01:38:33):
Oh?

Speaker 3 (01:38:33):
Quite a bit, you know, because wherever the damage starts, yeah,
insurance says fix it from that point up.

Speaker 10 (01:38:39):
Wow.

Speaker 5 (01:38:40):
Okay, hold on, hold on, man, that's I wonder when
this is going Mark, you know a little about this?
Did the guy ever do the siding.

Speaker 10 (01:38:46):
I that I don't know. I mean, I know Brian
does a lot of my window installs.

Speaker 5 (01:38:50):
So oh he does the windows. Yeah, that's why he
said he picked a great window company. I thought he
went out of the way to say.

Speaker 11 (01:38:56):
I was like, no, no, I didn't do the windows
or anything. But Brian works for this guy too, or
did work for this I.

Speaker 5 (01:39:02):
Got you installing windows, right, yeah, I got you. Hold on, everybody, go.

Speaker 13 (01:39:09):
With a sure thing Denver's Best roofer Excel Roofing dot com.
You don't pay a cent until you're contenth time for
an insurance check up, free no obligation comparison call Compass
Insurance paying too much your coverage at dozens of insurance
companies find out now three oh three, seven to seven
to one help. You'll think you're his only customer when

(01:39:31):
you choose Frank durand the real estate Man dot com
to list your home with Remax Alliance three oh three
nine two zero sixteen twenty two.

Speaker 5 (01:39:41):
All right, three oh three seven one three eight two
five five three oh three Martino, we got a few
lines open, Eugene. I want to dive right back into this.
So this guy basically did the roof, did the windows.
He still hasn't done the siding. Where do we sit
right now? What is not done at your house that
he's supposed to be doing.

Speaker 2 (01:40:01):
Well?

Speaker 3 (01:40:02):
I mean after he disappeared for like three months or so,
and he letters to all the neighbors, He's saying letters
to all the neighbors, coming up in the excuse, saying
he was ill. When I found out from his back
office manager he was in Florida.

Speaker 7 (01:40:14):
Fishing, deep sea fishing.

Speaker 3 (01:40:17):
So he disappeared for like three months, and then finally
some random project manager that he hired showed up and
I just told him that I'm done. I said, you know,
I already started taking care of my siding myself.

Speaker 5 (01:40:30):
Well, were you guys even at this point meaning whatever?
You have played him?

Speaker 3 (01:40:34):
Oh yeah, yeah yeah, because he kept like the like
I said, ACV value.

Speaker 5 (01:40:39):
Yeah, but hold on, Eugene, does he think that no,
how much does he think he wowe him?

Speaker 3 (01:40:46):
Oh he's already he's saying that I know him fifteen
thousand dollars. And the project manager who he fired once
he owed him commission told me that DJ thinks he's
owed at all. And I was like, no, he's not.
I said, he got it all up front with the
eight with all the other projects paying them for the
front end, and that the depreciation at the end. He said,

(01:41:09):
when we get your depreciation, we'll work on it from there.
You make a decision where you want to go from there,
and we'll fix whatever you want to fix. And it
got to the point where I wasn't hearing back from him,
So you.

Speaker 5 (01:41:19):
Know, I had to start how many other people? How
many other people are in the exact same place right now?

Speaker 3 (01:41:25):
Okay, so the other people were, They're in the same
quite a few of them were in the same place,
but they had deposits on their windows.

Speaker 5 (01:41:35):
Did they get their windows?

Speaker 2 (01:41:37):
Uh?

Speaker 3 (01:41:38):
Well, I contacted his attorney, because you know, I represented
all of these people. I contacted his attorney and just
told his attorney that you know, there's gonna be a
lawsuit with everybody in this community if he doesn't start
doing their projects. So he got upset that I called
his attorney, and now he's showing and everybody else wants
to finish their project.

Speaker 5 (01:41:56):
His attorney though, how did you know he even had
an attorney? What I mean, why does he have an attorney?
I don't how'd you know he had an attorney?

Speaker 3 (01:42:06):
Oh? I found I found out that he has an
attorney through a project manager that he fired, who also
in litigation to get paid.

Speaker 5 (01:42:17):
I got you. So he has an attorney because other
people are suing him.

Speaker 3 (01:42:22):
Yeah, okay, so everybody else has money, so they're just
kind of like weighing it, waiting at out.

Speaker 5 (01:42:28):
So now DJ is.

Speaker 3 (01:42:29):
Showing up out of nowhere because he's getting nervous and
is going around and installing everybody's windows.

Speaker 5 (01:42:35):
Now, well that's good, Dan though, I mean he's finishing
those jobs.

Speaker 3 (01:42:39):
Yeah, but you know there was one neighbor. He threatened
them with a lien on their home when it was
paid in full.

Speaker 5 (01:42:44):
Yeah, he's threatening me. How's he threatening you? What's he
threatening to do? Lee in the house?

Speaker 3 (01:42:50):
Well not, and plus other things. He's like what that
He goes, I got pictures of your house because he
took cover cover pictures. Yeah, which are just faith faith
the pictures from.

Speaker 5 (01:43:01):
All right, hold on, hold on three oh three, Martina,
one hour ago. We'll get back. I heard he was
threatening your life.

Speaker 13 (01:43:11):
Go with a sure thing Denver's best roofer Excel roofing
dot com. You don't pay a cent until you're content.
Time for an insurance check up free no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens
of insurance companies.

Speaker 5 (01:43:28):
Find out Now three oh three seven seven to one help.

Speaker 13 (01:43:31):
You'll think you're his only customer when you choose Frank
durand the real estate Man dot com to list your
home with Remax Alliance three oh three nine two zero
sixteen twenty two.

Speaker 2 (01:43:46):
Ripped News.

Speaker 5 (01:43:50):
So you don't have.

Speaker 2 (01:43:53):
Runious as we can. Shoot 's gonna help.

Speaker 4 (01:43:58):
Come man, this is the Troubleshooter Show. No Tom Martinez, Welcome, Welcome.

Speaker 5 (01:44:06):
To the only show It's kind. We're here to solve problems,
answer questions, take complaints, try to make your life just
a little bit better. We're talking to Eugene. Hey Eugene,
what I would like to do and I just need
to catch people up just real quick. Basically, hired a contractor.
The guy disappeared for three months, didn't have the job finished,
gave every excuse in the world. According to Eugene, he

(01:44:26):
found out from one of the guy's ex employees he
was actually in Florida basically for the fishing season. Deep
sea fishing and the guy just wasn't working out. You
started doing some of your own siding and basically told
the guy to kiss off. You feel like you paid
him enough for the work that he did complete. He
feels as if you owe him more money, right, correct?

(01:44:48):
How long ago? When does the last time he worked
on your property?

Speaker 3 (01:44:55):
September?

Speaker 5 (01:44:57):
Well, I've got somewhat good news and he's past the
point of where he's going to lean you. Now if
that was the last time he's worked there, so I
wouldn't be worried about a lean. And if you haven't
paid him and he doesn't owe you money, and you know,
he would have to take you to court and he
would basically have to prove to a judge that you

(01:45:17):
owe him money and get a judgment and then go
after you to collect a judgment. I mean, you're you're
in a position. A lot of people that call this
show aren't in a lot of people overpaid or already
paid him the money and got nothing done. You're actually
in a decent position. You just got to prove most likely,
just have to prove the value of what he did
equaled what he already got paid.

Speaker 3 (01:45:41):
Right, and he's extorting me as well, there's criminal charges.

Speaker 5 (01:45:43):
How's he extorting you?

Speaker 3 (01:45:46):
Because he sent me emails saying that if you don't
pay me this, I'm going to Uh. He's literally saying,
I'm going to tell your insurance company that you broke
all your windows, which is totally a fictional lie.

Speaker 7 (01:46:05):
Yeah.

Speaker 5 (01:46:05):
I mean, okay, but who cares then it? Who cares
if he tells your insurance company that did you show
that to the cops?

Speaker 3 (01:46:16):
Yeah? I showed that to the police.

Speaker 5 (01:46:18):
I mean that is extortion, and in a little bit
of a way that could possibly be framed that way.
I mean, this guy sounds like he's kind of crazy.
Let me ask you this. If I talk to him,
would he tell me that you legitimately owe him the
money and he's pissed, and that you legitimately broke the windows?

Speaker 3 (01:46:36):
He probably wouldn't knowing him because he worked on scare tactics.
And I found out that from the project managers who
got fired and didn't get paid for their commissions. He
said that they work on scare tactics like a prior contractor.
His his his family got threatened because as soon as
as soon as that guy owes commission, he fires his Probably.

Speaker 5 (01:46:58):
Can we call him? Would you give us what's his name?
Dj blythe do you mind if we call him?

Speaker 12 (01:47:07):
Sure?

Speaker 5 (01:47:07):
All right, hold on a second, Kelly, to me a
favorite get dj On. I'd love to hear his side
of the story. I don't know, you know what's going
on here. I don't know if the value of the work.
I think what we really need is someone to look
at it and say, Okay, the roof would be X amount,
the windows would be X amount. He received twenty five thousand,
and this this work would have been twenty five thousand.

Speaker 1 (01:47:29):
Look at his insurance estimate. That's very easy, and.

Speaker 5 (01:47:33):
That would have all that it would Actually, I bet
he has that too, Hey, Kelly or Dragon, tell her
to ask him to send over the insurance info as
well so we can see what was done and look
at the pricing on it. But I'd love to hear
his side of this story. I really would. I mean,
do you guys ever come up with just in your
business as contractors? Have you ever seen a guy bust

(01:47:56):
his own windows out? I mean, that's like kind of crazy.

Speaker 11 (01:47:59):
Actually was a funny one. It actually was a door
knocker that and the guy caught him on ring coming
up and knocking on the door and then said, oh,
let's get a little more damage on your house. And
again the person answer the phone and they wrote on
the sheet, oh, I see you have window damage. But
the dumb door knocker actually did it on the and
there was a cover over the front door, so there's

(01:48:21):
no way Hale could have hit that.

Speaker 5 (01:48:22):
Oh my god.

Speaker 10 (01:48:23):
They had him on ring damaging the door and they
hit the window.

Speaker 5 (01:48:27):
Why would he do that?

Speaker 10 (01:48:28):
Just an idiot? And I don't I can't remember.

Speaker 7 (01:48:30):
This was on the show.

Speaker 5 (01:48:31):
So the homeowner had nothing to do with it.

Speaker 10 (01:48:33):
Right, No, had nothing to it.

Speaker 11 (01:48:35):
There wasn't that on this show too, that some roofer
wud go up or the roofers goes up on the
roof and starts tearing shingles off.

Speaker 5 (01:48:42):
Yeah, that was on this I think that happens a lot,
these door knockers. I can't stand door knockers. Listen. You know,
if your neighbor's roof's getting done by that company and
they want to come over and talk to you or
you engage with them, that's one thing. But these big
big companies, man, let face that they show up from Texas.
In fact, they're just you know, Matt you're, you know,

(01:49:06):
being a public adjuster. I know other public adjusters. I
know one named Freddie that I knew years and years
ago that would come on the show. But this is
all Freddie does. Wherever the storm is is where Freddie's at.
So Freddie's in Texas and Florida and Oklahoma. I mean
Freddie jumps around for the company he works for, right
and you know that's it. I mean Freddie's not here

(01:49:28):
later on in the day, I mean he's gone. And
some of these roofers are the same way. They show
up Mark. I can't think of the name of the
huge one, but there's one that's massive all over the
country and they just have salespeople that show up after
a hell storm. But the problem is you have any
work that needs to be done, any kind of warranty work.

Speaker 1 (01:49:48):
They're gone.

Speaker 5 (01:49:49):
They're gone. Man, You've got to like figure out where
they are when they get back, and most likely you're
not going to see him again until there's another storm.

Speaker 11 (01:49:57):
They're the area. There's a lay that owned Genesis Room.
I'm Genesis totally sterious for Genesis Rufy. She sold the
rights to her name to it out of state company
and they did half ass work and sure enough get calls.
We really didn't because it was it was separate. But
then then also she's getting these calls and she goes, well,
I let somebody else use my name.

Speaker 10 (01:50:17):
And then she well, we got a problem with the roof.
It's your name, and she goes she went out of business.

Speaker 5 (01:50:22):
Oh my god, she got like tenant, nothing to.

Speaker 10 (01:50:24):
Do, nothing to do that.

Speaker 11 (01:50:25):
She got ten grandfront for using her name and her
license and put bankrupt.

Speaker 7 (01:50:31):
Oh my god.

Speaker 10 (01:50:32):
So there's a lot of scum out there.

Speaker 5 (01:50:34):
Oh my god, it's crazy. What's like, what was the
biggest storm this year?

Speaker 10 (01:50:39):
It wasn't. I mean, it was just okay, I mean
it's not a big year.

Speaker 1 (01:50:42):
No, we had spotty storms, you know, not one big massive.

Speaker 5 (01:50:46):
Step fires we have any We really didn't have any fires.

Speaker 12 (01:50:49):
Do we know?

Speaker 11 (01:50:50):
The year before this we finally had it that was decent.
But prior to that was four years with no storm.
So it was nice because we've got a lot of
really a lot of scum.

Speaker 5 (01:50:58):
How about it, Like California of those fires. I mean,
do you ever go, hey, I'm going to go out there.

Speaker 1 (01:51:03):
I'm looking at it. Yeah, But luckily I can do
a lot of that remotely.

Speaker 5 (01:51:06):
Well, most of that is going to be just complete loss, a.

Speaker 1 (01:51:10):
Lot of that, but a lot of smoke claims too.
So I've got.

Speaker 5 (01:51:13):
Contract lot of money in the smoke clams for you.

Speaker 1 (01:51:15):
No contractors out there that I have relationships with, and
I can work these claims remotely with their feedback.

Speaker 5 (01:51:21):
Got a lot of people don't even realize they have
smoke damage, right, I mean like a lot. There's probably
people with smoke damage still from the Boulder fires have
no idea.

Speaker 1 (01:51:29):
Well, you got to do is test it, you know,
and it'll tell you that the results will tell you
how about it is.

Speaker 5 (01:51:34):
And that's it, and then you get hell hold of
the insurance company.

Speaker 1 (01:51:38):
Well I can get the insurance company to pay for
the test usually.

Speaker 5 (01:51:40):
You know, Boulder, they were what was it, ninety eight
percent were underinsured?

Speaker 15 (01:51:44):
Right?

Speaker 5 (01:51:45):
Did you work some of those?

Speaker 1 (01:51:46):
A bunch of those?

Speaker 5 (01:51:47):
Did you work any that were just full total losses?

Speaker 7 (01:51:50):
Yeah?

Speaker 1 (01:51:51):
And so there's a category called building extension in the policy,
So that helped offset the underinsured part somewhat, but a
lot they're still under Yeah, a lot of people are
just upside down.

Speaker 5 (01:52:03):
So in other words, when all said and done, they
still whatever on their mortgage of course, and the cost
to rebuild they have to come out of pocket. I
mean they just simply didn't have the coverage.

Speaker 10 (01:52:13):
That's it.

Speaker 5 (01:52:14):
And I've been a lot of businesses were put under
with that.

Speaker 10 (01:52:16):
Well.

Speaker 1 (01:52:17):
A lot of people use their personal property coverage to
help reconstruction. So in other words, if they're at their
house burned to the ground, they got two hundred thousand
in stuff. Yeah, use that to help, you know, offset
the delta.

Speaker 10 (01:52:29):
You can buy your stuff little by little, right, God.

Speaker 5 (01:52:32):
The insurance game is crazy, man, it really is crazy.
All right, folks. We got some lines open three O
three seven one three eight two five five. Kelly's going
to try to get that contractor on hold tight.

Speaker 13 (01:52:47):
Go with a sure thing Denver's Best roofer Excel Roofing
dot com. You don't pay a cent until you're content.
Time for an insurance check up, free no obligation comparison
call Compass insurance paying too much your coverage at dozens
of insurance companies find out now three oh three seven
seven to one help. You'll think you're his only customer

(01:53:09):
when you choose Frank durand the Real estate Man dot
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two.

Speaker 5 (01:53:35):
All right, three oh three seven one three A two
five five three oh three Martino, You've been ripped off
taking advantage of Hey, Kelly, did we reach out to
that contractor?

Speaker 21 (01:53:45):
We sure did.

Speaker 5 (01:53:45):
Did you talk to him?

Speaker 17 (01:53:46):
I did?

Speaker 8 (01:53:47):
Oh?

Speaker 7 (01:53:47):
You did?

Speaker 5 (01:53:48):
And just to hold on to remind people, Eugene says,
this guy's trying to shake him down for extra money,
trying to extort them. He's actually threatening people, according to Eugene.
And what did he have to say? I was dying
to hear his side of the story.

Speaker 21 (01:54:04):
Yeah, So turns out there is He can't really talk
about it right now because he's working his lawyer is
working with Eugene's lawyer.

Speaker 5 (01:54:16):
Eugene, did you hire an attorney? Stay on, Kelly? Hello,
did you hire an attorney?

Speaker 13 (01:54:24):
I have?

Speaker 3 (01:54:24):
I have this thing called attorney insurance.

Speaker 5 (01:54:28):
Okay, I understand, Keep going, Kelly.

Speaker 21 (01:54:31):
So he actually indicated that he would come on. Oh good,
but he just can't come on until Monday because his attorney,
his counsel is working with Okay, Jean's counsel.

Speaker 5 (01:54:43):
But he did say that there might be a possible.

Speaker 21 (01:54:47):
Counter suit for slander and some things that Eugene has
been doing in the neighborhood that he feels is unfair.

Speaker 5 (01:54:56):
Well, Eugene, you realize it talked to that everybody listening
out there. You know, you just can't lie, I mean,
slanders if you're lying about something. If Eugene came on
and said, oh, this guy's you know, he's been arrested
for you know, assault on a child or something like that,
and it's fabricated, that's actionable. You should never do that.

(01:55:17):
But if Eugene's telling his neighbors, and I'm just telling
this for people listening, if you tell your neighbors, I
can't stand the job I did. I can't stand working
with the guy. He was gone for X amount of time.
There's no problem with that. In fact, if it's all true,
there's no problem buying a billboard and putting it on
a billboard for that matter. So there's no issues there. So,
I mean, everything you've told us is true, right, Eugene.

(01:55:40):
I mean, I can't think of anything that he's said
that I would call libelists.

Speaker 21 (01:55:45):
He also mentioned insurance fraud.

Speaker 5 (01:55:49):
Yeah, well, Eugene said he's threatening to call the insurance
company and say that he busted out all his windows.
I mean, or insurance companies. Guys that dumb? Can they
tell that? Ever, it's between someone throwing a rind through
their window and hail damage.

Speaker 1 (01:56:01):
They're going to have the report of the window damage
from their side visit, so that that's out the window.

Speaker 5 (01:56:08):
Yeah, I mean it's kind of crazy. I mean I
wouldn't worry about that. I mean, Eugene, I'm not sure, Like,
what's he going to do?

Speaker 15 (01:56:15):
Well?

Speaker 3 (01:56:16):
Well, what he did is he I'm sure you know
he knows about However, reports where they take like pictures
of your home from like the sidewalk. So what he's
trying to say is that he took pictures from the sidewalk,
he doesn't see any damage, and now he's going to
turn around and tell them that I damaged my windows
and my house falls in line with every house in
the neighborhood.

Speaker 5 (01:56:36):
Why would you even Why are you even giving this
any other thought? I like where you're at on this
because you have an attorney involved. They're talking to his attorney.
He doesn't owe you money, so you don't have to
worry about losing money in this deal. Let the attorneys
kind of work it out. But the bottom line is
the guy's going to have to sue you. And if
he's threatening you, I do exactly what you did. I'd

(01:56:57):
call the police. Now I didn't think to ask you that,
But is it possible? Did you get a temporary restraining
order on this guy?

Speaker 3 (01:57:06):
When I spoke to my attorney, he said, we have
to wait and see because they're trying to get them
for extortion, because it's kind of like a rare case
that he's threatening you with something to get you to
do something.

Speaker 5 (01:57:17):
Yeah, I mean it is. That is a form of
extortion in my non legal opinion.

Speaker 7 (01:57:24):
Yep.

Speaker 3 (01:57:25):
So the police are investigating it and they're going through
it today tomorrow, and they're gonna have some detectives in there.
I sent them the emails that he sent me, which
I also sent you.

Speaker 5 (01:57:33):
Was there was there more than just the window thing?
Was there more kind of veil threats or what I'm
gonna Uh?

Speaker 3 (01:57:43):
There was a point where he was saying, good luck
ever getting insurance again. You're never going to be able
to insurance. Sure you're home?

Speaker 10 (01:57:52):
Wow this guy?

Speaker 3 (01:57:53):
Yeah, yeah, I sent him two emails. I mean, he's
why he man, this guy can create stories up like
you couldn't believe.

Speaker 5 (01:57:58):
I'd loved it. I loved to talk to them. Let
me make sure we have all your information. I put
them on hold. We're gonna have them on Monday. According
to him, Well, you know, we enter into this stuff
with the benefit of the down Guys, how many times,
Dmitri Susan, how many times do we hear one side
of the story and then it's like a completely different

(01:58:19):
world on the other side.

Speaker 9 (01:58:20):
Mark it happens.

Speaker 8 (01:58:22):
For sure.

Speaker 5 (01:58:23):
This guy sounds straight up.

Speaker 10 (01:58:24):
But man, I will say too, the Hubb report is
really hard.

Speaker 11 (01:58:27):
In those pictures seeing damage. You have to get up
close pictures a Hubb report, you're standing far away from that.

Speaker 5 (01:58:32):
It's not even made for that.

Speaker 10 (01:58:34):
No it's not. But I mean they have to measure
the house, not seed damage in them.

Speaker 11 (01:58:38):
It's absolutely where said pictures from the insurance company. They're
gonna have their own picture.

Speaker 5 (01:58:43):
And most of the windows with hail damage are more
of the seals, right, I mean, you don't find.

Speaker 11 (01:58:47):
Like sometimes you get, you know, especially vinyl windows, you
actually get holes.

Speaker 1 (01:58:51):
Yeah, but you're not gonna have like every window blown out, right.
It won't be the glass necessarily, it'll be the frame
of the window.

Speaker 10 (01:58:58):
Ship.

Speaker 5 (01:58:58):
Yeah, I wonder if people have ever got like it
just sounds crazy, but like frozen paintballs and then just
go up and hit their siding or something. I mean,
that's like outright theft. But I bet this stuff happens
all the time.

Speaker 11 (01:59:10):
We've only been part of that once where somebody actually
went on the roof and took rocks and hit the roof,
and then they tried blaming us.

Speaker 10 (01:59:16):
I'm like, no, it was here when the adjuster came here.
We didn't do that.

Speaker 5 (01:59:19):
That's crazy. Yeah, it's people are nuts, man. I mean,
that's big time trouble. You get caught for insurance fraud
and I don't think Eugene there's any case against him there.
That's not what I'm saying. But I mean you can
get in big trouble and I bet you can't get
insurance after that. I mean, really, I'd like to ask
compass at just for the hell of it, actually do

(01:59:40):
me a favor and get Compass on. We got one
line open. By the way, three h three Martino, Hey,
I really appreciate you holding so long. Jay Jay. What's
going on with your mom's house?

Speaker 8 (01:59:52):
Okay, So here's this is just me having some very
interesting suspicions about some family members. I personally you don't
get along with real well or trust a lot.

Speaker 5 (02:00:02):
So let me give you this.

Speaker 7 (02:00:04):
This is weird.

Speaker 8 (02:00:05):
When my mom died, my one of my sisters is
the executor, so she's does other thing. The house gets sold,
and it was sold, in most of our opinions, way
too cheap, but whatever, we weren't the bosses. So right
shortly after that, my brother sends me a link to

(02:00:26):
something that shows that the household like sixty days later
for about a half a million more then it sold
out of the estate got it And I went, whoa, okay,
because my brother and noun sister are very deep pocket,
say I suspect. I'll just come out with it that
they bought the house keep from my sister's slash estate

(02:00:48):
and flipped it for way, way, way more.

Speaker 5 (02:00:50):
And how long after they purchased it, like, give me
a time frame.

Speaker 8 (02:00:55):
About sixty days?

Speaker 5 (02:00:57):
Oh my god? So how much did how much did
the state sell it for?

Speaker 8 (02:01:02):
About six hundred and then.

Speaker 5 (02:01:04):
How much did they sell it for sixty days later?

Speaker 8 (02:01:09):
A little over a million? Two?

Speaker 5 (02:01:10):
Well that's crazy, I mean, there's a. I mean, that's crazy.

Speaker 8 (02:01:15):
I thought so too.

Speaker 5 (02:01:16):
So did you ask them, like, what the hell's going on?

Speaker 8 (02:01:19):
Well, I've been kind of stewing on this one a
little bit, so I got on my baptop and I
googled the address. Now get this on every single real
estate site Google Maps. It doesn't matter where you go. Yeah,
the house is black out. If you go to the
earl of you, the house is black, the cars are black.

Speaker 5 (02:01:39):
I've seen that before. I've seen that. I don't know
how they do that, but I have seen that.

Speaker 7 (02:01:44):
Yeah, you can do that. Google offers do that option.

Speaker 5 (02:01:47):
All this weirdness in my How long ago did this transpire? Jay?
This sale this household.

Speaker 8 (02:01:58):
In the last year.

Speaker 5 (02:01:59):
So once sister tell me again, breakdown who sold it to?

Speaker 2 (02:02:03):
Who?

Speaker 8 (02:02:05):
Okay, I'm guessing, I'm because I'm suspicious. I'm guessing the
sister running the estate sold it to another sister had
a very very very discounted rate.

Speaker 5 (02:02:17):
Well, I get the discounted rate, But how come you
don't know who the estate sold it to?

Speaker 8 (02:02:22):
Because I'm I'm in no loops with anything there. I'm
just a little peono.

Speaker 5 (02:02:28):
Yeah, but weren't you supposed to get a cut?

Speaker 19 (02:02:30):
Oh?

Speaker 8 (02:02:31):
Yeah, I got my I got my fair share of
what little was left after my sister.

Speaker 5 (02:02:36):
Hold On, man, I want to get this is this
sounds really crazy? Can you get Mackenzie on for me?
Hold type, man, hold on, Let's get one of our
attorneys on just to run this scenario by him. I
don't understand why this guy can't figure out how much
the estate sold it for exactly and who they sold
it to. I mean, I can't figure out why that

(02:02:57):
wouldn't happen. I think that would be public record.

Speaker 7 (02:03:00):
Hey, Mark, I think he does know how much it's
sold for. He just doesn't know to whom. But yeah,
but he can verify all of that. He can go
to the authority that records.

Speaker 5 (02:03:12):
Or something.

Speaker 7 (02:03:12):
Well, you can look up the LSC and the Secretary
of States office to see if you can draw a
connection between.

Speaker 5 (02:03:19):
You might be able to. I mean, but if these
guys are this kind of crazy, Hey, Eugene, really quick,
while we get our attorney on, let me ask you this.
Did you go to the county and see who it's
sold to?

Speaker 10 (02:03:33):
That's j Eugene, is the contract?

Speaker 5 (02:03:35):
Oh oh my goodness, I am so sorry. I had
a Martino moment. Hey, Jay, did you go Did you
actually go to the county to see.

Speaker 8 (02:03:45):
I honestly a little bit naive about that stuff. I
wouldn't actually know how to follow the money.

Speaker 5 (02:03:52):
No, no, no, I don't care about that. Hold on,
hold on, Kelly, get his address and then you can
run to the county and just look up the address, Dimitri,
you and how to do that?

Speaker 12 (02:03:59):
Right?

Speaker 5 (02:04:00):
Oh, I can do it. Three oh three seven one
three A two five five. I just need the address.
Everybody hold tight, James a victim of discrimination. We're going
to dive into that and then hopefully we get our
attorney onto Helthare. Everybody hold hold, hold TIGHTE.

Speaker 13 (02:04:21):
Go with a sure thing Denver's Best roofer Excel Roofing
dot com. You don't pay a cent until you're content.
Time for an insurance check up, free, no obligation comparison
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three oh three seven
seven to one help. You'll think you're his only customer

(02:04:43):
when you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two.

Speaker 5 (02:04:53):
All right, three oh three seven one three eight two
five five three oh three Martino, make sure we have
all Eugene's information. I want to get him back on
Monday with that person. Kelly and Eugene. Really, I don't
think you have much to worry about. The guy doesn't
know you money, and that's it. By the way, you
should listen to the show through YouTube. And I say

(02:05:15):
that because during the breaks you can hear us talk
and you can see our beautiful faces, including my beautiful wife.
I don't know about you guys, actually I say that. Okay,
let's be honest, freaking Matt, right, I mean, Matt dear. Okay,
So I got to tell this story real quick, and
I'll go right to the phones. But the second time
you came out to help me on the claim we're

(02:05:38):
dealing with now, which by the way, we just finished
literally during the show, I'm getting forty grand and originally
I was going to get zero. Now we got forty.
I'll probably take the forty. But so he comes out
after they declined me altogether. They didn't even come out
to my house. He demands that they send an adjuster out.
So knock, knock, knock, I'm there. I'm doing the show.

(02:06:00):
You guys know where my home studio is, so I'm
in my home studio. Matt's already there. This woman comes
to the door and Matt opens the door and he's like,
I'm Matt, and you can just tell she already thinks
Matt's cute. Okay by the time, by the time he's
done just smoothing her over. Dmitri, I don't know how

(02:06:22):
else to put it. We all had that one friend
that was really good with the ladies, the one that
you just don't even understand, and it comes down to,
you're just uglier. I mean, really, that's what it comes
down to. Matt's not ugly, he's not. In fact, who
does he look like to you, Susan?

Speaker 9 (02:06:40):
People say he looks like Bradley Cooper.

Speaker 5 (02:06:42):
Yeah, Bradley Cooper.

Speaker 1 (02:06:43):
There's no doubt he doesn't look like I'm not paying
these guys to say that.

Speaker 5 (02:06:47):
No, you're not. And his physique is nice. What movie
were you in?

Speaker 3 (02:06:51):
You?

Speaker 1 (02:06:51):
Who Into the Wild?

Speaker 5 (02:06:52):
Into the Wild? And who were you doubling for?

Speaker 1 (02:06:55):
Emil Hirsh?

Speaker 5 (02:06:55):
Yeah, So I mean the guy just whatever. So he's
done schmooth and her remember she wouldn't give me a nickel,
Her company wouldn't give me a dime. By the time
she left, she was willing to write me an eighteen
thousand dollars check. Okay, so zero to Mark, zero to Mark.
Matt schmoozes her a little, and you can say what

(02:07:17):
you want. Now, even if it was a guy, I
would say, you're handsome enough to win him over to
to win him over to. Well, it works. It shouldn't
be that way, It really shouldn't. No, But I mean
you've what I really learned about him in all honesty
is if you need a public adjustre, there's a lot
of people out there that do nothing. Matt literally performs.

(02:07:38):
I mean, Matt understands how these people think what they're doing.
You kind of told me there's a big difference dealing
with an independent one compared to dealing with say, all
state that's got an in house one. So you know
what you're up against. There's a lot of calculations, there's
a lot of things to get in there. But if
you've been declined, and I want to say this, and
I promise I'll go to the phones, if you had

(02:07:59):
Haildam mention what the last year guys, yep, and you
were either denied altogether. I want you to call Matt
or if you add hail damage and you decided not
to do anything. In other words, you don't know if
you have damage or not. You saw a couple of
people in the neighborhood maybe getting a new roof. You've
kind of eyeballed up there and it looks fine to you.

(02:08:21):
But if you don't know, you have one year to
get that claim in right.

Speaker 10 (02:08:24):
That was the end of May, right, yep, end of May.

Speaker 5 (02:08:27):
That's coming up real quick.

Speaker 10 (02:08:28):
Now's the time if you think you'll go out literally
for free genesis.

Speaker 12 (02:08:32):
You know.

Speaker 11 (02:08:32):
The first step but was just to call us, yes,
and then you know, obviously if you think of something big,
go ahead and call Matt first.

Speaker 5 (02:08:37):
Sure, that's fine, complete denial, you call Matt first, right,
but you.

Speaker 10 (02:08:42):
Just have us to go inspect it first, just to
see if freeing.

Speaker 8 (02:08:44):
Yep.

Speaker 5 (02:08:44):
And not only will Mark look at the roof, but
like I said, they're gonna look at the siding, they're
gonna look at the paint, they're gonna look at the deck.
People get damage to their fence they don't even think about.
And fencing is a fortune now that's a big check yep.
So they're going to look at Everything's my point. And
then if the insurance company gives them any crap, Mark
will get Matt involved. But if you've been denied, if

(02:09:05):
you literally called up and they said no, no, no,
trust me. They've done it to me twice in four years.
It happens all the time. I don't care if it's commercial,
residential people with smoke damage. If you've been denied or
not sure but think something's going on, you call these guys.
So I'm going to give you a couple phone numbers. One,
how come I don't see markup here? You over wrote

(02:09:27):
Mark's number. Mark, It's no big deal. But Genesis Total Exteriors,
give me your number for the free inspection.

Speaker 11 (02:09:33):
Reeal three six seven nine eight five O nine again
three O three six seven nine eight five O nine.

Speaker 5 (02:09:39):
And you can always go to referral list dot com
and just type in Genesis boom you'll have their number
free inspection, not just the roof anything. And then if
you've been denied, I want you to call Matt Stanford
Paragonservices dot com. Right, Matt, it is That's what I
thought Paragonpaservices dot com. But seven to one nine seven

(02:10:00):
to six zero zero twenty he can work anywhere in
Colorado seven to one nine seven two six zero zero twenty.
Outright denials commercial claims where you think you got ripped off?
Call these guys?

Speaker 9 (02:10:12):
Hey, Mark, you wanted Brian Burns on for you?

Speaker 8 (02:10:15):
Gen?

Speaker 5 (02:10:15):
Oh yeah, real, so you got Brian.

Speaker 9 (02:10:17):
Burns on a bit.

Speaker 5 (02:10:18):
Nothing to do Brian, nothing to do with the call.
It made me want to ask you a question. If
you are accused and proven to be guilty of insurance
fraud like throwing a rock through the window and claim
and hail damage and the insurance company catches you red
handed on video, could you still buy insurance? Or is
that on your clue report and it's not gonna happen

(02:10:40):
or it's never happened.

Speaker 7 (02:10:41):
What do you know?

Speaker 19 (02:10:43):
No, there wouldn't be any record for insurance companies that
are kept based off insurance fraud. Obviously that's just criminals,
a criminal letter level. So you're you're dealing with courts,
you know what.

Speaker 5 (02:10:55):
That's that's crazy though, That wouldn't show up on a
clue report.

Speaker 19 (02:10:59):
Yeah, there's not even I've never even seen me where
you would put something like that, you see the claim amount,
I got it, what the claim is, and so that
you might have to explain it to an underwriter. But
it doesn't unless unless you're going to the carrier that
actually had the claim and had the claim notes, you
wouldn't know.

Speaker 5 (02:11:18):
Great info. I appreciate that. Brian, Brian Burns Compass Insurance.
I've used him, my god, fifteen years now. They reshop
everything for me every year. Call them if you haven't
switched insurance for a while. Three oh three nine nine
six nine thousand, Compass insurance dot com. Now, James, before
I go to break here, James, I want to know
what exactly is going on? What kind of discrimination? What

(02:11:41):
are you talking about?

Speaker 12 (02:11:44):
Uh?

Speaker 16 (02:11:45):
I was let go because a female said something.

Speaker 15 (02:11:49):
About me and I was told because it's a DEI
thing that I need to keep.

Speaker 10 (02:11:55):
My mouth shut.

Speaker 5 (02:11:57):
And uh so you got fired because a woman went
to some form of boss of yours and reported something
you did and then you were fired. Is that why
they told you you were fired?

Speaker 12 (02:12:12):
No?

Speaker 18 (02:12:13):
No, the company was going to have layoffs.

Speaker 5 (02:12:15):
So okay, hold on a second. That's a lot different
if they actually said he was fired and it was
a he said. She said that could lead down one path.
But now I understand Jay, you hold tight too. Hopefully
we can help you. But if not, JA, I promise
I got you first thing in the morning. Hold on, everybody, go.

Speaker 13 (02:12:32):
With a sure thing Denver's Best roofer Excel Roofing dot com.
You don't pay a cent until you're content. Time for
an insurance check up, free no obligation comparison call Compass
Insurance paying too much your coverage at dozens of insurance
companies find out now three O three, seven to seven
to one help. You'll think you're his only customer when

(02:12:54):
you choose Frank durand the real estate Man dot com
to list your home with Remax Alliance three nine two
zero sixteen twenty two