The Troubleshooter 3-21-25

Episode Transcript

Speaker 1 (00:00):
Yeah, ripped up.

Speaker 2 (00:07):
News need advice, so you don't have.

Speaker 3 (00:12):
Come running just as fast as we can.

Speaker 2 (00:16):
Shooter's gonna help coming.

Speaker 4 (00:18):
Man Dix, he's the Troubleshooter show. No Tom Martino, Hey,
hey Tom Martino. Here, it's car Day on Friday. They
like calling it car Friday, so you'll see, uh if
you're streaming Uncle Kevin, Thank god, we see his back
and he's alive and well and ready to ready to

(00:41):
uh take on the day with your car questions. We
have Deputy D to his right, and Deputy D abandoned
me today. He usually comes to the home studio, but
I think I have bad breath. Anyway, welcome. We also
have pizza.

Speaker 5 (00:59):
Oh yeah, we go off with pizza at the home studio.

Speaker 4 (01:02):
Well, well we normally now come on, do you know
we do you know?

Speaker 6 (01:07):
Hey Tom, Well we said pizza and other delicious things.
But today I have an appointment here at the studio
with a lady named Christy who's going to bring her
allegedly noisy, abnormally noisy automobile for Kevin and me to
take a look at hybrid Toya good.

Speaker 4 (01:22):
And then we have Jeff. We have Jeff Thick between
Mark and H and Dimitri and Deputy d so Jeff
Vic camera transmission, He's our all around guy. How you
doing man? And then we have Deputy Doc Bo he's
off camera. Thank god they framed this just right today.
And then Major Mark Major welcome. So I might have

(01:47):
to leave early today to go to the AOC rally
and the Bernie rallies. I want to get. I want
to try to get as close as.

Speaker 7 (01:56):
I can, do as many people as Trump would bring
or do you think it's like thirty people.

Speaker 4 (02:05):
Well in Colorado?

Speaker 8 (02:06):
Might?

Speaker 1 (02:06):
I don't know.

Speaker 4 (02:07):
It'll be interesting. But here's what I don't understand. I
promise you people, we're gonna get the cars and everything else.
I just need to ask, Okay, what the hell's the
rally about? What are they rallying? What is this? This
Bernie rally around the country? What is it? It's about
Oligart's socialism? Yep, what does this mean? I mean, really,

(02:27):
what is it about? I really don't know. No one's
ever explained the.

Speaker 5 (02:31):
People running the country like the Biden's.

Speaker 9 (02:35):
Okay, it may be about supporting uh wow.

Speaker 4 (02:43):
Oh check them see if he's still breathing?

Speaker 1 (02:46):
All right?

Speaker 4 (02:47):
Three oh three seven one three talk, Tracy. Welcome to
the show. I'm Tom Martino. Today's car Day. We're going
to talk about your vehicle purchase. What's going on.

Speaker 3 (02:58):
I purchased the vehicle, a new vehicle twenty twenty five
Tucson Hondai O kind February twenty What kind of Tucson HONDI?

Speaker 4 (03:09):
Oh, yeah, they're nice, I think, right.

Speaker 3 (03:13):
Well, I thought so, tell us about it. I purchased
it on the twenty seventh, tried to give it back
of March.

Speaker 4 (03:25):
So excuse me, I mean February February twenty seventh, got
it okay? Correct?

Speaker 3 (03:33):
I tried to give it back the same night because
there was some issues with.

Speaker 10 (03:38):
The paperwork.

Speaker 4 (03:41):
You can't give it back the same hour. Tell me
what was wrong with the paperwork? Yeah? Well wait, wait
wait wait, let me ask you this, Tracy, no fulling.
Let me ask you this real quick. What do you
mean you didn't know that you thought that you could
just return a car or cancel a contract.

Speaker 3 (03:58):
They stated to me when I signed the paperwork, I
had a three day write of refusal and it would be.

Speaker 4 (04:04):
No wait a minute, if they told you that. First
of all, by law, you don't, But if they told
you that. Then that's different. Did they have a policy there?
Where'd you buy it?

Speaker 3 (04:17):
Mountain Hondi, Mountain Hyundai?

Speaker 4 (04:22):
Where are they?

Speaker 3 (04:24):
They're on one hundred and fourth and Federal.

Speaker 4 (04:29):
Okay, so here's what I want to know. They said,
don't work, Jacy. You have three days to change your mind. Correct?
Did they show you that anywhere? Right? Did they? Okay,
now here's what I think. Well, Okay, you don't have
three days, so someone lied to you. Can you prove that?

(04:50):
Did you have it recorded? No?

Speaker 3 (04:53):
I didn't have it recorded, But that wasn't the only
reason I wanted to take it back is because.

Speaker 4 (05:00):
Well, no, that's not a reason. What I'm saying is
is if you have three days to change your mind
and you thought you did, then I would see then
I could see that you were misled, and that would
be if we could prove that, that would be a
big deal. But but anyway, so you tried to take
the car back, and I'll let you get to your problem.

Speaker 1 (05:17):
Yes, right now, it says under that Hyundai has a
three day worry free exchange policy for if any reason
customer decides they don't want to they can bring it
back in and exchange it for another hun Daid vehicle,
providing it goes to the dealership it was purchased at.

Speaker 4 (05:32):
Yeah, I think, I wait a minute, so it's not
a reaction.

Speaker 1 (05:38):
No, it's an exchange.

Speaker 4 (05:41):
Okay, so she can undo the deal. And what do
you have in writing? Dear?

Speaker 3 (05:49):
When I texted and called the dealership back the same day,
I was told in writing from a text from the
salesman that I could not do any changes due to
the it was already funded.

Speaker 4 (06:07):
Well that's not what the warranty says, does it, guys?

Speaker 1 (06:12):
No, I'm reading it here off of hondais.

Speaker 4 (06:14):
When you, Tracy, let me ask you something. And we
haven't gotten into the problem yet, but here's what I
want to ask you. You were calling them back to
exchange the car for another one.

Speaker 3 (06:27):
I didn't say exchange. I didn't know exchange because when
I signed okay for work, they told me three day
write of refusal.

Speaker 7 (06:35):
It's got to be in the exact Listen, guys, it
does have to be in the exact same condition in
less than three hundred miles.

Speaker 8 (06:42):
Yeah, that was I drove it twelve.

Speaker 7 (06:44):
But okay, we're talking about things, exchanging it and getting
into a different Hondai is different than getting out of
the deal a refund.

Speaker 4 (06:54):
Yeah, so Tracy, it's safe to say under law and
buy their policy no matter what you were told. I'm sorry.
If you can't prove it, then you're stuck with it.
I don't know what to tell you. But what's wrong
with the car let?

Speaker 1 (07:10):
Wait?

Speaker 7 (07:10):
I'm sorry, I'm sorry, guys. I got to jump in
with this too. This is right from their site participating dealers.
I have no idea if this is a participating dealer,
I don't know.

Speaker 4 (07:26):
Why did you want to We never got to the
reason you wanted to undo the deal?

Speaker 3 (07:32):
Well, right now, that's same.

Speaker 4 (07:34):
No, no, not now? What was the reason? What was
the reason you called the dealer back and wanted to
cancel the deal. Let's sus stick to that one thing first.
What was the reason?

Speaker 3 (07:46):
Because I signed a paper that I would only pay
six thousand down and I only had three hours to
get this deal done, and it was fifteen minutes before
I had to leave, and I signed a paper and
a document from their sales manager saying I would put
six thousand down and they would get me in a

(08:08):
payment for three fifty on top of my ken No.

Speaker 4 (08:12):
Wait, a minute. You have that in writing, that would
be six thousand down and three hundred month, correct? Can
you send that to us so you have a truth
in lending. You have a truth in lending loan document
promising you a six thousand dollars down payment three hundred
and fifty dollars a month, with the interest rate, the

(08:33):
time their days. All of that is written down in
your in your lending agreement. It has to be. If
you call.

Speaker 3 (08:39):
If you bought the car, it was a piece of
paper in the salesman's office when we were bickering back
and forth about the down payment, he said, if you
get it, Tracy, and he wrote six thousand down, he
could get me in that payment if I signed it.

Speaker 4 (08:57):
Good. Let me ask you this though, yes, on the
on the deal that you wrote. Now, I understand you
had a piece of paper that this scumbag wrote down.
I get that. But when it went when it came
time to close the deal, what did the truth in
lending statements say? There is a truth in lending statement

(09:19):
with your paperwork required by law, what did.

Speaker 3 (09:22):
It say seven thousand?

Speaker 4 (09:26):
Okay? Why did you sign that?

Speaker 3 (09:30):
Because I was in a hurry to get to work.
I was running out.

Speaker 4 (09:33):
Okay. So then so then you leave the dealer and
you notice that as seven instead of six. You could
have come up with a six, but but you couldn't
come up with a seven. Was that the deal?

Speaker 6 (09:47):
No?

Speaker 3 (09:47):
I came up with the seven. I wrote him a check.

Speaker 4 (09:51):
Oh okay, then keep going. What happened then?

Speaker 11 (09:53):
Such?

Speaker 3 (09:55):
I started having issues with the vehicle driving it like what?

Speaker 4 (10:00):
So it had nothing to do with this paperwork we
just went all through. It had nothing to do.

Speaker 3 (10:04):
With that, Yes it did.

Speaker 4 (10:10):
You're just coming up with reasons. Tell me the real reason.
Hold on, Tracy, let's cut through all of this crap
and come up. Just tell me. You can tell us
because we want to be on your side. Tell me
why you don't want the vehicle. Did you just have
buyers remorse? Did you change your mind? Or is truly
the vehicle defective?

Speaker 3 (10:28):
The vehicle's truly defective.

Speaker 4 (10:31):
Tell me how it's defective. Let's get right to that.

Speaker 3 (10:35):
Every time you step on the accelerator, it makes a
loud noise and it grinds. I didn't see the items
that was on the thing and the depth.

Speaker 4 (10:47):
What items that were wrong? What items on the thing?
What items on the thing. Did you not get.

Speaker 3 (10:54):
Mud slaps? Application for the back bumper, the cargo train,
The car wasn't set up for the lift, hands free lift.
They didn't set it up. They didn't do a PBI
on it before they gave it to me. Okay, there
was black place marks all over the inside interior.

Speaker 4 (11:16):
Tracy, Tracy, you could have said I didn't get these things.
I'm sure we could. If it's on your contract, we
can work it out. Those things they said they were
going to give you, the mud flaps, the cargo tray,
et cetera. Were those things in the contract.

Speaker 3 (11:31):
Or on the wheel well sticker of the window of
the car that I have for the price?

Speaker 4 (11:38):
I think? Oh okay, no, okay, that's good. So it
was on the Maroni sticker, the things that you get
when they met up.

Speaker 7 (11:46):
What if they said, when you point that out and say, hey,
here's the sticker, how come I didn't have all this stuff?

Speaker 4 (11:52):
Yeah, like, just for example, the mudflaps and cargo tray.

Speaker 3 (11:57):
They told me to bring it back in on Wednesday,
March fourth. I took it into them. They called me
on Friday. They said they've fixed the noise, They've fixed
all the things and here's your car. It's ready to go.

Speaker 12 (12:12):
That night I picked it up.

Speaker 4 (12:15):
All right, hold on, we'll come right back to you
to find out what happened after you picked it up
on Tom Martino three oh three seven one three eight
two five five Frankdround the real Estate Man dot com.
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(12:35):
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(12:58):
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(13:19):
home with Remax Alliance three oh three nine two zero
sixteen twenty two. Hello Tom Martino here three oh three
seven to one three talk three O three seven one
three eight two five five back to the phones. So

(13:40):
Tracy said there were some things missing that were promised
on the window sticker when she bought her new Hyundai Tucson.
And then she said it was making a loud noise.
She took it back to them, and they promised they
fixed everything. She picked it up and take it from there. Tracy.

Speaker 3 (13:58):
I called them the next morning, told them that nothing
had been fixed or replaced.

Speaker 4 (14:05):
You mean hold on, You mean something as something as
simple as mudflaps. They did not put mudflaps on. No,
they did not put the cargo rack on.

Speaker 3 (14:18):
The cargo tray inside.

Speaker 4 (14:19):
No, oh cargo trae. I'm sorry. So they basically lied yep,
and the noise was still there.

Speaker 3 (14:30):
Yes, and they put the They did put the rear
bumper application on. But when they did that, they cut
into the bumper in three spots that's over six inches long.
And they cut into the paint below the bumper, and
they blamed me for it.

Speaker 4 (14:50):
How did they blame you for that.

Speaker 3 (14:52):
They said that it had went home with me. That
they don't use the exact o knives or any to
put the bumper applicase on, so it could have been
done by me.

Speaker 4 (15:04):
They what is the bumper applicay exactly? What is the
bumper applica exactly? What is that?

Speaker 1 (15:10):
It's literally like a center brawl for the rear bumper.

Speaker 4 (15:12):
God, that's stupid. Okay, So here's what I want to know.
What do they say they're going to do for you.

Speaker 3 (15:23):
They came and got the car the next day, that
Saturday morning, and they've had the car since. And I
went in last Wednesday, had my phone on record and
asked them what was going on with my car? They
said they heard the noise, they don't know what it is.
They're trying to figure out the rear bumper. They're trying

(15:46):
to figure out the other issues with the dash lights
coming on and off.

Speaker 7 (15:51):
Oh my god, what are these people incompetent? For the
life of me, It's a brand new vehicle. They should
they take out there? They can take it to another
Hyundai dealer. I'll tell you what Tom I mean. I agree,
she signed it, she paid it, She's got a lot
of stuff that's against her. But it sounds like these
guys have literally no idea what the hell they're.

Speaker 4 (16:13):
Doing right right, So, Tracy, what do you want? If
you can, Tom, Tracy, just hold on one sec. Doc,
we'll talk about that. What do you want, Tracy?

Speaker 3 (16:26):
I want a vehicle. I still don't have a vehicle
and they will not return my phone calls.

Speaker 4 (16:32):
Okay, Tracy came to the right place. We're gonna shake
it loose. Doc.

Speaker 9 (16:38):
What did you ask, when does the lemonlaw thtart to
come into effect?

Speaker 4 (16:43):
Thirty days? Well, the Lemon law comes into effect from
the day you buy it. Okay, well, the day you
buy it?

Speaker 7 (16:49):
Is this an applicable after event? If she doesn't have
the vehicle for thirty days, it would be. But I
if I bought a new vehicle and the.

Speaker 4 (16:58):
Second days plus mark, Mark, tell them about the problems,
the problems would be, Well, it has probability problem. Yeah,
it can't be something like that. Can't be. It can't
be something stupid that can't be fixed in more time yet,
like the.

Speaker 5 (17:12):
Pumper application would not come into play.

Speaker 13 (17:15):
No, well, what about the noise when she drives it?

Speaker 7 (17:19):
That's probably what they're trying to do. Here's what I
don't like about it, though, Tom. If I bought a
brand new vehicle, I don't care what it is. It
could be a Tesla, Chevy, a four to hand, it
doesn't matter. And that thing was bad from day one.
Then the dealership told me they're trying to figure out
what the noise is. I'd be off my freaking rocker.
I'd be down there screen at these people. Mark, give
me a Mark.

Speaker 4 (17:40):
How about Mark? How about during the break you calling?
I'll do it.

Speaker 5 (17:45):
I need Suzanne get me all her information.

Speaker 7 (17:48):
I mean, they actually have good reviews compared to most
dealers in general. I just don't know why she's getting
the run around, unless you know, she started picking on
every little thing.

Speaker 5 (17:59):
So I don't know, but I feel for I definitely.

Speaker 4 (18:02):
Feel for this caller. All right, Tracy, we're gonna make
a call or so and see what we can do
for you. Now. Meanwhile, am I to believe that the
woman came to the studio.

Speaker 5 (18:16):
She's down there right now?

Speaker 4 (18:17):
Yeahn not Jeff, but Deputy d and Uncle Kevin are
going to check out the car. And what was she
complaining of?

Speaker 7 (18:25):
So here's the deal. This one's kind of crazy. She
bought a new hybrid, A twenty twenty five. What was it, Jeff,
A Toyota, do you remember? I think it was a Toyota,
but I'm not positive. She bought a new hybrid, brand new,
and basically she said, it makes a lot of noise.
It's got like a whining, a high pitched sound. And
at first I was thinking it was just the electric

(18:46):
part of it. You know, even a Tesla makes sounds,
it just does go ahead. That's her describing the sound literally,
I swear to God from the phone call Tom do
it again?

Speaker 4 (19:01):
Wow?

Speaker 7 (19:03):
Played against him. So she brings it and the air
conditioner wasn't working. So she brings it back and they
say there's nothing going on with it. There's no problem
with the AC, and there's that's a normal noise for
this particular hybrid. She claims she drove another one and

(19:23):
it doesn't have the same noise at all. It's just
simply as different. So then we tell her to bring
it over to honest, accurate. She brings it over there.
Sure enough, the AC wasn't working. They had to literally
call this dealer up and say, look, I don't care
what you say, here's what's going on.

Speaker 4 (19:40):
With the AC.

Speaker 5 (19:40):
It's a brand new car. She went back to the dealer.

Speaker 7 (19:43):
They said, oh, we're sorry, we did miss that, and
they fixed the AC. So we were hoping when they
fix the AC that might have something with the tick
tick tick noise, but apparently it didn't. She called back in. Now,
after I talked to her a couple times, I got
to tell you this. What is that called when people
are very sensitive to sound? It starts with an.

Speaker 4 (20:05):
M mesoa or something?

Speaker 7 (20:07):
Is that or an n nisophonia? Does that sound right there?

Speaker 4 (20:11):
Tom? Why? No, I'm pretty sure that you mean, well, okay.

Speaker 14 (20:16):
Isn't it me so phonia? What is that condition for
people who are sensitive to chewing?

Speaker 7 (20:23):
Very sensitive? Well, tatus, No, it's mental. It's got nothing
to do with it. It's got nothing to do.

Speaker 4 (20:32):
Are They said? Wait, they accuse the customer.

Speaker 5 (20:35):
No, no, no no.

Speaker 7 (20:36):
As I was talking to her, she started reminding me
of Adeline. When Adeline was a kid, Adeline could look
at you chewing and hear it, even if you weren't
really chewing and just trying to fake her out.

Speaker 4 (20:51):
She would go absolutely crazy.

Speaker 7 (20:53):
At one point in our household, when her and Miles
were at the dinner table.

Speaker 5 (20:57):
What would you have to do, Susanne.

Speaker 14 (21:00):
Ah, I'd have to put a box between.

Speaker 7 (21:01):
Them, literally a box, or else Addie would be in
tears listening to Miles chew. And I did experiments, he
wouldn't even be chewing in she'd here.

Speaker 4 (21:10):
So the doctor told us what it was called.

Speaker 7 (21:13):
And it reminded me, honest to God, honest, I mean,
I've never heard so I asked this. I asked this
woman on air when I was talking to her, I said,
I said, do you have a problem with noises like
when people chew like gum? And she said exactly what
it was, and it was what Addie had, and yes,
she does have it. So there's that part of this story.

(21:35):
But we have those two downstairs taking a test drive. Now,
why it says here.

Speaker 4 (21:39):
Honest to God, Mark, I never knew this. It says
here a condition in which one or more common sounds
as little as a clock ticking or a fluorescent light,
or chewing or breathing, yes, cause an emotional response. We
lived trigger, We lived with it for how many years?
Would you say?

Speaker 14 (22:00):
Well, she just manages it better now, but she still
has that.

Speaker 7 (22:03):
She doesn't act on it now, But when she was
a little kid like five or six. I'll tell you
dinner at our house for a couple of years.

Speaker 4 (22:10):
Time was it only? Was it only chewing that was
the main one for Adeline?

Speaker 14 (22:16):
Yes, but it could be the clicking of Mark kind
of has it too, with the fire alarms and whatnot.

Speaker 7 (22:22):
Oh yeah, but anybody you hear that chirp, you want
to just go hang on your sword?

Speaker 4 (22:26):
Not me? Of course. She can sleep through and I
can hear it. I can hear it. Oh I could never.
I could never sleep next door. I want to know people,
what is your missophonia? What would be your miss aphonia?
I I'll tell you.

Speaker 7 (22:44):
I just had the funniest line. I just had the
funniest line. I was going to say what mine was
until I remember disuse hands running the board today?

Speaker 4 (22:54):
Uh uh real?

Speaker 14 (22:54):
Funny yourself home?

Speaker 4 (22:56):
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(23:17):
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(23:39):
coverage at dozens of insurance companies find out now three
oh three seven to seven to one help. You'll think
you're his only customer when you choose Frank durand the
real estate Man dot com to list your home with
Remax Alliance three oh three nine two zero sixteen twenty two. Hey,
welcome to the show. I talked to them. Okay, let's recap.

(24:02):
So she bought a new car. Yeah, problems and they
took us back. Yeah, she took it back. They said
they fixed everything. They fixed nothing. She has multiple problems
she wants addressed. What did they say, Mark, Well, here's
the problem. It needs a break booster. So let me
bring her back up so she can hear this too. So, Tracy,
they got a break booster on order. It was in Texas.

Speaker 7 (24:26):
It should be landed here in Colorado like Monday or Tuesday.
Then they'll get it installed and that's going to fix
the vehicle. I did not dig into the other stuff.
I would like to see the sticker of the we
owe you. But if they don't get the other stuff done,
let us know. But that's what's the main problem is
is a break booster. The guy seemed very straightforward and

(24:49):
transparent with me on it. You can also get a
rental car. He's going to try to get you a
loaner through the dealership, so it's easy. He told me
you had one the first time you brought it back,
but they didn't have one the second time. But if
you go out and rent a car, don't buy all
the extra insurance or any of that kind of stuff.

Speaker 5 (25:08):
None of the mop and glow.

Speaker 7 (25:09):
HONDI will reimburse you for the rental, no doubt about it.

Speaker 5 (25:16):
So that's what's going on with it. You had a
bad break booster.

Speaker 7 (25:19):
I don't know why that would cause the sound, but
Jeff was saying.

Speaker 1 (25:22):
Yeah, possibility it's leaking vacuum or something creating a whistle
or a squeal or something like.

Speaker 7 (25:26):
That, something along those So it seems like you're going
to be in good shit. My question to you is
the other stuff that was on that window ticket when
you picked it up the second time. You talked about
the bumper whatever, weird mop and glow. They sold you
on that, But how about the other stuff like the
automatic tailgate opening?

Speaker 4 (25:46):
Does it do that? Now? Did they fix all that stuff?

Speaker 3 (25:50):
They did fix the automatic tailgate.

Speaker 7 (25:52):
Okay, so everything was fixed on it, but it was
still making the noise, right, that's a pretty straightforward question.

Speaker 3 (26:03):
Yes, it's still making the noise, and they won't return
my calls to tell me what's wrong with the vehicle, yeah,
or what's going.

Speaker 15 (26:11):
On with the.

Speaker 3 (26:13):
Tracy address them.

Speaker 7 (26:14):
That's what a bad break booster vacuum could cause that,
right certainly. Yeah, so listen, they know what it is.
The fact they're not communicating with you sucks. But I
got right through to them and they told me what
was going on. They said it should be done next
week and they'll either get you another loaner if you
would like that. They'll try to right now today they

(26:35):
don't have one, but they think one's coming back this afternoon,
or like I said, you can go rent one and
then you simply call up Honda customer service. They'll have
you send the receipt and they'll send you out a check.
I've personally done it before, all right, So I mean
I think we've helped you quite a bit.

Speaker 4 (26:53):
Right you have.

Speaker 3 (26:55):
Thank you?

Speaker 4 (26:55):
Yeah, we love that. So we want to hear We
want to hear a follow up Tracy next week, So
keep us informed and if.

Speaker 7 (27:02):
They don't have it done next week, you call back
and you know, yeah, I don't think we're going to
have to do this. But one of the things this
show has the ability to do is rain held down.

Speaker 4 (27:12):
Yes, Tom, Yes we can. Yeah. So here's what I
want to know. What are these guys doing rebuilding that
car outside? They were supposed to go outside and see
if it's noisy.

Speaker 5 (27:22):
For I'm curious.

Speaker 4 (27:24):
I'm curious.

Speaker 7 (27:24):
If they got kidnapped and they're gone, that means more
pizza for Jeff and Doc.

Speaker 1 (27:30):
Well, he also left his computer here, so I'm pretty
sure he keeps his bank info on there.

Speaker 4 (27:34):
Banking.

Speaker 1 (27:34):
That's a good possibility, so we can actually get reimbursed.

Speaker 7 (27:36):
I'm going to call Frank Durant and get his condo
up for sale. We don't know what happened to Kevin.
He's gone to I have no idea what they did.

Speaker 4 (27:44):
Christy. Maybe kidnapped him.

Speaker 1 (27:46):
Yeah, maybe they'll over.

Speaker 4 (27:47):
How about someone text him? How about someone text him
and say we will. We're dying to find out what's
going on. Hey, Jeff Vick in the studio. Okay, Jeff Vick,
quick question. Anything hard to get right now? For repairs,
we're always getting these complaints. Now listen. The other day
we got one that she was waiting at the dealer

(28:08):
and they said it wouldn't be available for six months,
and they were readily available at independent shops and we
thought that was ridiculous. Well, yeah, so the dealer said,
oh yeah, this part isn't available for six months cars
under warranty. She can go down the street to an

(28:29):
independent dealer and they're readily available.

Speaker 1 (28:32):
Why is that, Well, because you're dealing with the aftermarket parts,
and if you're at the dealership, they're mandated that they
have they have to use the factory level parts.

Speaker 7 (28:42):
Now we've talked about this, remember this, Mark, Hold on
real quick on that, Jeff, Like Moog, Moog makes a
lot of stuff, don't they actually make a lot of oemibility?

Speaker 1 (28:55):
Yes, the matter fact, it's still going to matter if
you put that in there, you could you could tamp
or even void you even if.

Speaker 7 (29:01):
It's the same manufacture, the same damn part. But a
different part.

Speaker 1 (29:05):
Okay, they'd have to maintain some sort of level of control.

Speaker 4 (29:10):
Go ahead, town, Okay to what I meant, Jeff, Okay, Wait,
wait a second dog, One thing at a time. So
this was an injector that went bad, the dealer was
going to take six months. She can get it done
down at the local shop in a week. And we
said if that, if she does, that avoids her warranty.
But how would they know, Like if something else goes

(29:32):
wrong with that car that she changed out an injector.

Speaker 1 (29:35):
Yeah, they would. They would have to have pulled it.
They'd have to actually inspect it and see it. I mean.
The other possibility is if the car is enabled to
disabled right now, I mean, nothing's to say, because she's
going to have to pay for that repair at whoever
it is, whether it's Kevin or or whomever. You don't
plan on putting it in, get on the list for
the warranty parts, go ahead and drive the goshdarn car,
and when they call and say it's available to bring

(29:55):
it in, well, swap the parts back out let it.

Speaker 7 (29:58):
I agree with the exact actly what he just said,
And the only thing they avoid the warranty on let's
just say she didn't do that. Later on, they might
avoid the warranty on that actual injector, but they're not
gonna avoid the warranty on other things with the car
because of that injector. It would be doubtful. Well, I mean, yeah,
you could fight it. They might try, but it would

(30:20):
be ridiculous.

Speaker 4 (30:22):
Hey, Shannon, am I behind on a break? Yes? Okay,
let's do that right now. We got more coming up.
Go with a sure thing Denver's Best roofer Excel Roofing
dot com. You don't pay a cent until you're content.
Time for an insurance checkup free, no obligation. In comparison,

(30:45):
call Compass Insurance paying too much your coverage at dozens
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customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three
oh three nine two zero sixteen twenty two. Hi Tom

(31:09):
Martino here, three oh three seven one three talk three
h three seven one three eight two five five. So
we have a lot to talk about today. We have
car Day and uh, those guys are not back from
testing that car. Oh there they are. Okay, so let's
let's find out, guys, did she have a noise? Was

(31:30):
the problem genuine? What do you think's going on? And
why hasn't it been previously diagnosed?

Speaker 16 (31:35):
I think the biggest reason is nobody can hear it
because I couldn't hear ninety nine percent of it. But Dimitri,
could you can wait a minute. I couldn't hear. I
couldn't hear a peep out you did? Oh, it's unmistakable. Yeah,
and I can describe it.

Speaker 4 (31:49):
Wait a minute, Wait a minute, Wait a minute. How
do we have one of you nuts not hearing it
and one of you nuts hearing it.

Speaker 6 (31:55):
I have a logical explanation for that as well.

Speaker 4 (31:57):
Describe it. Go ahead, okay.

Speaker 6 (31:59):
So let me preface it by saying that I am
and always have been extremely sensitive to sound that's bordering ultrasound.
You may recall in the old days when we had
CRT televisions, if there was one on in the house,
I could hear the ultrasound emanating from the CRT television?

Speaker 1 (32:18):
Have you ever heard that sound?

Speaker 17 (32:19):
Right?

Speaker 5 (32:20):
No, I'm not ninety years know what you mean.

Speaker 6 (32:22):
But but Tom, But Tom, Tom, knows what the sound
I'm talking about?

Speaker 4 (32:26):
Tom, No, I know what you're talking about now, you know.

Speaker 6 (32:29):
But all of us with age lose the ability to
hear such a high pitched sound. My ability, though diminished,
is still present. And Kevin and I are of similar age,
but his but his ears are aging normally, mine abnormally well.

Speaker 1 (32:46):
Not to mention, he's been an occupation that damages.

Speaker 4 (32:49):
That's what are the looks of your ears have to
do with any of this? So what there?

Speaker 6 (32:58):
Kevin did get a hint of that sound at one point,
but I could hear it throughout the entirety of our
test drive.

Speaker 16 (33:04):
It sounds like the windings of an electric motor. Yeah,
it's a make the sound?

Speaker 5 (33:14):
Wow?

Speaker 18 (33:18):
You know?

Speaker 4 (33:20):
Does she sound? Go ahead, well, we'll do it coming back.
We're gonna find out more about this sound, where the
hell is coming from, what we can do about it.
Stick around on The Troubleshooter Show three oh three seven
one three talks seven one three, eight two five five
Go with a sure Thing Denver's Best Roofer Excel roofing

(33:43):
dot com. You don't pay a cent until you're content.
Time for an insurance check up, free, no obligation in comparison,
call Compass Insurance paying too much your coverage at dozens
of insurance companies. Find out now three oh three seven
to seven to one. Help you think you're his only
customer when you choose Frank durand the real estate Man

(34:03):
dot com to list your home with Remax Alliance three
oh three nine two zero sixteen twenty two. Yeah, with.

Speaker 2 (34:17):
New Need Advice who you don't have to come running
as fast as we can. Shooter's gonna help coming, man,
This is.

Speaker 4 (34:30):
The Troubleshooter Show. Now, Tom Martinez, Hi, Tom Martino here
three oh three seven one three talk three oh three
seven one three eight two five five. It's car Day
today and uh for those streaming, you'll see our bunch
of car experts and others sitting in the studio with

(34:51):
Major Mark Major. I'm at the satellite studio and we
are rocking it. Okay, So we had one woman calling,
is SA the dealership is not addressing my problems on
a new Santa Fe No excuse me, A Tucson Hondai Tucson.
Mark called them and said he thinks they're being straight
and he's got it straightened out and she should be

(35:13):
all set next week. Then we had another woman called
and said, look, I'm hearing a noise. No one's hearing
the noise. I'm hearing the noise and it's driving me
crazy in my car. And Christy said, what do I do?
So Deputy Dimitri says, you know, bring the car over
on car day and I'll have Uncle Kevin and myself.
We'll listen to it. So they went out to listen

(35:35):
to it, and guess what they can't. Uncle Kevin can't
hear it and Deputy d can hear it. What does
that mean? So here's that.

Speaker 6 (35:51):
So there are a couple of observations that I think
that are important to this matter. The sound, while present
most of the time, is really is really intensified when
the car decelerates and the brakes are applied. So it's
some kind of an electrical thing that's involved in recharging
the battery during breaking and deceleration.

Speaker 4 (36:12):
Furthermore, Oh, because it's a hybrid, it's a hybrid.

Speaker 6 (36:15):
Furthermore, I think it begins as ultra sound because even
when I can't hear the sound, I can feel the
pressure in my ears.

Speaker 4 (36:25):
That's also unmistaed weird. We should have sent somebody normal
out there.

Speaker 6 (36:29):
Like I said, I have an unusually aging pair of ears.

Speaker 7 (36:33):
And here's how Shannon Playhouse. She described it. Seriously, Temetri,
is this kind of what you hear?

Speaker 4 (36:42):
Yeah, that's precisely it. That's crazy, that's exactly Kevin.

Speaker 5 (36:46):
You didn't hear it.

Speaker 4 (36:47):
I just heard that, but I didn't hear if you
couldn't hear.

Speaker 10 (36:51):
That number two anymore?

Speaker 4 (36:55):
But no I could.

Speaker 1 (36:56):
I couldn't.

Speaker 16 (36:56):
I could just hear little burps of it in the
car as it would pee and then stop, but not
as much as Dmitri.

Speaker 5 (37:02):
What you say, that's normal time, I mean, it may be.

Speaker 1 (37:06):
So here's the next step to find out if it
is normal.

Speaker 6 (37:08):
So I'd like to make an appointment with the service
department of a Honda dealership, hopefully a good reputable one,
where I can talk to the service department see if
they heard this complaint and if so, what, if anything,
have they been able to do about it. I would
also like to schedule the same dealership a test drive
of an identical vehicle to see if that one makes

(37:29):
a sound or if there's something unusual about this one. Now,
if the dealer says, hey, man, we hear this complaint
once a year, and Honda told us one percent of
one percent of the population is sensitive to the sulteri sound,
but that's within the design parameters of the car.

Speaker 4 (37:46):
Then Christy is going to be stuck.

Speaker 6 (37:48):
But if they say, oh yeah, we can replace this
transistor or diode or something, or service the charging system,
then Christie's got some hope because her next step is
going to be to trade out of this car, a
great financial loss. So I'll be back with an update
as soon as I get back from one of these
dealerships whoever it is that wants to host my visit

(38:09):
over there.

Speaker 4 (38:12):
Hey, Tom, one of our subjects.

Speaker 9 (38:14):
Didn't Toyota have an innovative inventory control system that was
supposed to eliminate this kind of unavailable parts?

Speaker 4 (38:28):
I don't know what you're talking about. What do you mean?

Speaker 9 (38:29):
Well, I thought Toyota, I thought established some kind of
innovative inventory system where they didn't have an overload of
parts in one place and a lack in the other.
They somehow were able to predict which parts are going
to be used at what rate, so they had a

(38:50):
very effective way of controlling inventory.

Speaker 1 (38:53):
Well, all I can tell you is if they did,
whoever was in that think Tech needs to be fired
because it ain't working.

Speaker 4 (39:01):
Yeah, I never even heard of it though. Has anyone
else heard it then?

Speaker 1 (39:06):
Just a moment ago from anyone?

Speaker 4 (39:08):
No, that's first I've heard of it. Yeah, Doc, where
did you hear about this?

Speaker 9 (39:13):
Oh? Because one of my friends was giving lectures on
it to other businesses. I will all contact him and
find out exactly what it was.

Speaker 4 (39:25):
Yeah, I'd like to know what that's all about. Okay,
because I know that these guys, you know, Uncle Kevin
and Jeff said ever since COVID, they learned that they
could save money by not having so much an inventory
and that people were willing to wait for parts. Now,

(39:46):
I think what they did.

Speaker 1 (39:48):
Even when they were talking about that Honda earlier, you know,
so she was waiting on a park coming up out
of Dallas. I mean, Texas seems to be a big
hub for parts. I forere probably sixty five seventy percent
of the stuff that we have to have shiftings coming
out of Tech.

Speaker 16 (40:01):
Agreed, Yes, But when.

Speaker 4 (40:04):
They made so factory said, hey, we're never going to
go back to normal where we have everything stacked tenfold.
We're going to do more of an on demand control runs.
When it comes to production runs, and I'm serious. I
mean they literally hold orders sometimes until they get a

(40:24):
certain number, and then they do a production run. Absolutely,
and they might do a few extra but they learned
that people were willing to wait, and now they never
went back to normal. Now it's not as bad as
it was during COVID, but it certainly is a different system,
isn't it, guys when it comes to getting your parts.

Speaker 16 (40:43):
No, you're absolutely right. It's not even close to normal.
It's probably half of what COVID was. So it's started
out a long way to go.

Speaker 4 (40:50):
Thank Tom.

Speaker 9 (40:50):
I just looked it up. There's a Toyota AVTA Management System,
which is an element of the Toyota production system. Focuses
on minimizing way and maximizing efficiency through a just in
time approach, using this technique to ensure part to live
it only when needed.

Speaker 4 (41:10):
Well what does that even mean? Well, seriously, what does
that even mean?

Speaker 9 (41:15):
It means that they reduce the amount of inventory they
have and they produce parts and inventory on as predicting
what they're going to need. It says the TPS aims
to eliminate all forms of waste, including ssex excess inventory
by focusing on efficient and continuous improvement.

Speaker 16 (41:38):
Well, yeah, but the waste being of a partsit's on
the shelf for a month. I mean, you got to
define waste. So you know, they're design basically to not
have inventory, that's what they're saying.

Speaker 13 (41:50):
Well, to minimize inventory wastage.

Speaker 4 (41:52):
Sure didn't work. So one I got some text here.
One wants to know why Mark isn't at the AOC rally,
And of course they're joking. And someone else said, tell me,
how listen to this. Bernie Sanders has been railing against

(42:13):
spending and waste for years and now he's going out
campaigning against the very agency that is looking to cut
down on waste and spending. How is he reconciling that?

(42:34):
How is he having a campaign nationwide against DOGE? Because
does he believe? Truly? I mean, the stupid that they
use these emotions to try to get people rallied. When
they can't use race, they use something else. And right
now what they're using is this. This is their main
This is their main damn game. Here they're saying that

(42:57):
the government is in control of billionaires billionaires, and the
billionaires are are are are like, what are they taking
the money? And using it the money that they save.
I mean, how can billionaires saving money for the country? Bell,
how does that benefit billionaires? Anybody want to comment on that?

(43:19):
But you got to use the Bernie accent.

Speaker 13 (43:22):
Hey, Tom, I think it's a question. You know what,
you know what nimby is not in my backyard.

Speaker 9 (43:27):
It's to say, with these kind of cuts, cut everything
except that I don't want you to cut.

Speaker 4 (43:35):
Well, that's true, that there's a there's some truth to that.
So if you ever guess what I'm asking.

Speaker 9 (43:43):
If you ever notice when someone is campaigning and they
say we're going to cut government waste and spending, and
you ask them what agencies are going to cut, they
never ever are specific because they know they'll lose those votes.

Speaker 4 (43:59):
Wow, I never thought of that. Now, listen to this one.
A new report ranks Colorado as number three among the states.
What do you think they were among states with the
highest medical errors? Wow? Medical errors and their real analysis done?

(44:25):
What does that mean? What it means is this. Listen
to this with twenty five incidents per one hundred thousand residents,
highlighting serious concerns of healthcare. This one law firm did
a research. They do malpractice. They say, Colorado ranks third
in the US for medical errors twenty five for one

(44:47):
hundred thousand kave residents, the third leading cause of death
in America. The third leading cause of death medical errors,
that is, diagnostic errors getting it wrong to begin with.
Seven percent result in death. Medical errors one hundred thousand

(45:10):
plus cases annually, often due to mislabeling or incorrect dosage
of medicines, and in surgery four thousand cases yearly of
wrong surgeries and the wrong site or tool retention. What

(45:30):
the hell is tool retention? If ya hogg an instrument?
Is that where they forget Yeah, well you leave.

Speaker 9 (45:36):
An instrument inside the patient. But I gotta say I'm
a little skeptical, Tom. I mean, the procedures that we have,
everything is counted, everything is is triple checked, and I
find it hard to believe that Colorado is third. We
have a very active uh medical I.

Speaker 4 (45:56):
Mean, doc. They're not making this up. I mean, I
don't believe this is this is This law firm says
they've done an extensive nationwide. Now obviously they can make
it up, but they have the top five states with
medical errors. We're going to go over. I want to
know and don't please don't look it up in the studio.
Can you name, off the top of your head some

(46:17):
states you would feel would be in the top five.
I think you'll find it very enlightening. We have more
coming up on the Troubleshooter Show three oh three seven
one three Talks seven one three eight two five five.
Today's Car Day gets your calls in about anything to
do with cars, and by the way, part of that
is insurance. Compass Insurance Group will do free insurance comparisons

(46:38):
with no obligation whatsoever. It's called the Insurance Checkup for
Home and Auto three oh three nine nine six nine.
Go with a sure thing Denver's Best Roofer Excel Roofing
dot com. You don't pay a cent until you're content

(47:00):
time for an insurance checkup, free no obligation in comparison.
Call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three all three seven
to seven to one help. You'll think you're his only
customer when you choose Frank durand the Real estate Man
dot com to list your home with Remax Alliance three
oh three nine two zero sixteen twenty two. Hey Tom,

(47:27):
Martino here, Welcome to the show. Three all three seven
one three talk seven one three eight two five five.
Anybody want to take a guess? And without looking it up,
I hope you didn't look it up. Of the top five,
I'm gonna go to Tony in a second here, But
who's the what tell me? One of the states in
the top five for medical errors, Colorado ranks number three.

Speaker 16 (47:50):
It have to be a big city like California and
New York just because of the overpopulation.

Speaker 4 (47:56):
No, no, Florida.

Speaker 14 (48:00):
No, I'm guessing Mississippi top five. Mississippi's one.

Speaker 4 (48:03):
Nope, Oh, nope, close, Peny close in Alabama? Nope, Wow, nope.

Speaker 1 (48:11):
I want thirty five more states to go, folks.

Speaker 4 (48:13):
Louisiana, hey, listen, Okay, number two, we rank number three.
So a little worse off than us is Wyoming at
number two, and the reason given. The reason given is
a lack of infrastructure for medical emergencies in Colorado. It's

(48:39):
just numerous healthcare incidents by providers. Number four is Oregon.
Oregon has most failures in the hospital lack of a protocol.
And Oklahoma is number five with persistent diagnostic and procedural issues.

(49:00):
So we have Wyoming number two, Colorado number three, Oregon
number four, Oklahoma number five. Who would be number one?
Sue's went all around it. Kansas, Alabama, Mississippi, Louisiana is
number one, and it has to do with inadequate staffing,

(49:26):
poor oversight, and safety gaps. Very interesting, very very interesting.
This was done by the John Fitch law firm John Fitch,
which of course is a personal injury firm out of
state here. They're a national firm. Well, I say nationally.

(49:47):
They advertised nationally and they go after medmol so that's Fitch.
I wanted to credit them since I quoted their study.
Let's go to the phones now and we'll talk to Tony.
So Tony said, he called in and he said, you know,
I'm having Pauldwatermanwaterpros dot net helped me out with a system,

(50:08):
and he noticed some problems with the pipes, saying you're
going to have pinhole leaks develop because of the acidity
of your pipes. Then we had a guy call in
and say, hey, there is something you can do about that,
and he talked about a system that you can put
in that can help with that. So what are you

(50:29):
calling about today, man?

Speaker 15 (50:32):
So I talked.

Speaker 19 (50:34):
It just so happened.

Speaker 15 (50:34):
There was a plumber across the.

Speaker 17 (50:36):
Street from me.

Speaker 20 (50:36):
I when I talked to him, I said, are you
here because of pinhole leaks?

Speaker 18 (50:40):
He said yes.

Speaker 15 (50:42):
Then I talked to a neighbor. We are twenty two
homes that were built about fifteen years ago by Ryland Holmes.
I talked to a neighbor. I guess there are multiple
people in our neighborhood.

Speaker 21 (50:56):
That are having the same problem, and they appear to
be all in on the hot water side, so there's
no leaks happening on the cold water side.

Speaker 15 (51:09):
And my neighbor's.

Speaker 19 (51:11):
Supposition was that there is.

Speaker 20 (51:14):
Something in the hot water heater.

Speaker 21 (51:17):
Because we all got the same type of hot water heaters,
same brand, that.

Speaker 15 (51:21):
Was corroding and causing the problem within the hot water pipes.
I'm just calling to see if you your listeners really
might have heard of that kind of a problem.

Speaker 4 (51:36):
Well, I told you that are our listeners, not our listeners,
but some of our experts have heard of it caused
by no but hard water, acid water, no.

Speaker 21 (51:48):
No, no, This is by degradation of the components inside.

Speaker 15 (51:52):
The hot water heater that is causing the problem. Because
all the leaks so far are on hot water side
of the copper. There's no nobody's had a leak on
the cold water side.

Speaker 4 (52:03):
Let's get let's get Paul the water man on to
see if he can comment on this. Tom.

Speaker 14 (52:07):
He had his tonsils removed yesterday, so uh oh, well,
you can't talk.

Speaker 4 (52:12):
I can't talk.

Speaker 5 (52:13):
Tell him the man up.

Speaker 4 (52:16):
Oh my god, he had his tonsils removed.

Speaker 14 (52:19):
You know what last night from trying to get him
on about you.

Speaker 4 (52:22):
You have the number of that guy. You have the
number of that other water guy that called in yesterday.
Maybe he's listening.

Speaker 7 (52:27):
Did you actually do did you guys know that tonsils
can grow back?

Speaker 17 (52:32):
No?

Speaker 4 (52:32):
They can't. Yes they can, they really mark, Yes they can.
Did anyone you know have that?

Speaker 1 (52:39):
I had a neighbor that had a yep. I had
to have a second talk.

Speaker 4 (52:42):
Really nuts, Oh my goodness. And I hear when you're older.
I hear when you're older it gets to be a
more serious operation. Is that true?

Speaker 9 (52:54):
Any operation is more risky when you're old, to Tom,
because your body has less uh reserved.

Speaker 4 (53:01):
So when I was a kid, the one thing I
remember about getting my tonsils out ice cream. They used
to give you as much ice cream as you wanted.
So Joe is an expert on water. He called in
with a lot of good information. We're going to talk
to him right after this about if he's heard of

(53:23):
the copper pipes pinhole leaks, the reasons, what you can
do about it, and specifically why on the hot water side.
Right after we get a message from our sponsors and
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(53:45):
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seven zero two seven seven six Go with a sure
thing Denver's best roofer Excel Roofing dot com. You don't
pay a cent until you're content. Time for an insurance checkup,

(54:10):
free no obligation comparison call Compass Insurance paying too much
your coverage at dozens of insurance companies find out now
three all three seven seven one help. You'll think you're
his only customer when you choose Frank durand the real
estate Man dot com to list your home with Remax
Alliance three oh three nine two zero sixteen twenty two.

(54:36):
Hi Tom Martinez here three O three seven one three
talks seven one three eight two five five. All right,
So Joe was on yesterday and had quite a lot
of information about pipes and corrosion. So, Joe, we talked
about pinholes showing up in copper from the water, and

(54:57):
you said, the main reason for that was what the
water is acidic, so it's below seven, and it.

Speaker 17 (55:06):
Doesn't have to be very low, very far below seven.
It can be six point eight and be corrosive. And
then that fellow is talking about it coming from the
hot water. The one that I was talking about yesterday
that had those leaks in the brass fittings of PEX pipe,

(55:27):
it was on the hot water. And we figured out
the reason being was he had a circulating hot water
system in there.

Speaker 19 (55:37):
And it wasn't on a clock, so it.

Speaker 17 (55:39):
Was circulating hot water twenty four hours a day. And
they proved that that's why those copper or those brass
fittings went bad. It was acidic water.

Speaker 4 (55:50):
Well, let me ask you this, Joe. Are you saying,
in general, Joe, is hot water more susceptible or not?
Or was it just the loop that made it more susceptible.

Speaker 17 (56:00):
Yeah, I think it was the loop that made it
more susceptible. But but I think when you're you're with
that hot water, it just makes it that much more
corrosive being you know, you have the hot water and
you're and especially if they have any kind of a
circulating system on there, it's gonna it's going to just
add to it even more.

Speaker 4 (56:24):
All Right, what do you have to say about that, Tony?
Did you? Did you hear what Joe said?

Speaker 18 (56:32):
I did?

Speaker 20 (56:32):
My My only question is is why in our neighborhood
is it only happening on the hot.

Speaker 22 (56:39):
Water side.

Speaker 4 (56:41):
Wells?

Speaker 20 (56:45):
Well, Like I said, my neighbor believes that the degradation
of our hot water heaters is adding changing the water
supply on.

Speaker 4 (56:55):
You're saying something, You're saying something inside the water heater
is actually degrading, causing problems with the pipes.

Speaker 20 (57:06):
That's that's his supposition.

Speaker 4 (57:09):
The only thing that would the only thing that would
deteriorate inside a water tank because they're lined, is the
sacrificial anode, and if you have acidic water, it would
eat through that anode pretty readily. But Joe and a
sacrificial anode just in Layman's terms, real simple, is a

(57:30):
rod that is put there and it is designed to
corrode because it attracts the electrons before the tank. It
extends the life of the tank by attracting electrons. So, Joe,
did I just hear it that anode? Yeah, I don't

(57:50):
know who it was, but Joe, if that anode was
rotting corroding as it should with that cause problems with pipes.

Speaker 17 (58:03):
I've been to a lot of homes, you know, and
we're in there doing water treatment and the people start
getting a because when that anoid rod is is corroding,
it'll put off a sulfur smell, and so a lot
of people will call in that they've got sulfur in
their water. Well, we go and check it out, and

(58:24):
if it's just sulfur smell in the hot water system,
then we know that anoid rod is bad. So we'll
change the anod rod out for him. But we've never
had an issue where you know, they were getting then
corroded pipes. I would just I would just that.

Speaker 15 (58:48):
Whatever.

Speaker 17 (58:49):
I'm not a betting man, but it's acidic water. His
water is below seven and that's what's doing it.

Speaker 1 (58:57):
I would love to.

Speaker 17 (58:58):
Go over and test the water water form, showing the
difference if there's acidic water on the cold side, and
if it's any different on the hot side, see if
there's a change. I would really like to help this
spell out. And those systems that we put in, they're
not a backwashing system. The water just runs through that

(59:18):
calcite and that's what raises the pH uh.

Speaker 4 (59:23):
You know these tanks.

Speaker 17 (59:24):
Putting them in there and and installed. If they're not
you know, a big major plumbing issue.

Speaker 4 (59:30):
You can do it for.

Speaker 17 (59:31):
Less than a thousand dollars.

Speaker 4 (59:34):
Well, I got one. Paul the water man put that
in our house.

Speaker 7 (59:37):
I literally have that system you're talking about, along with
the water softener.

Speaker 5 (59:41):
He did it at the same time.

Speaker 4 (59:44):
You did.

Speaker 17 (59:45):
If it actually is a calcite system.

Speaker 4 (59:47):
No, no, no, no, no, I know what mine is,
Yes it is. But what I'm I'm not the caller, Hey, Tony, Tony. Yeah,
where you located.

Speaker 10 (59:58):
Tony, Seasony, Rocksboro, Okay, And.

Speaker 4 (01:00:03):
Where you located, Joe. In general, I'm out.

Speaker 17 (01:00:06):
In the Callahan area, but I work from Denver to
Lineman to Yeah, I'd cover it, Kate, Jerry, I go Tony.

Speaker 4 (01:00:13):
Would you would you allow Tony, would you allow Joe
to come over and take a look and just do
some field and investigations for us.

Speaker 20 (01:00:23):
And it cal site. If that's what it takes for
one thousand bucks, man, I'm all in.

Speaker 4 (01:00:32):
I'll tell you what Joe and Tony sues make that
connection there, so we can have Joe go over to
Tony's and then Joe you report back to us and
Tony two on what you guys find or come up with,
and then Joe take a particular look on why it's
happening on the hot water side in that neighborhood yep.

(01:00:54):
And Tony, if you have any neighbors, maybe he can
test their water too and see what you know and
come up with some answers. I'm all in, all right,
Sue's put that together. That's wonderful. Three oh three seven
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(01:02:01):
thirty nine eighty seven. Go with a sure thing Denver's
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your coverage at dozens of insurance companies find out now
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real estate Man dot com to list your home with
Remax Alliance three oh three nine two zero sixteen twenty two. Hey,

(01:02:42):
I'm Tom Martine, your trouble shooter three all three seven
one three talk through us' seven one three eight two
five five rand He wants to talk about He wants
to talk about tire chains, go ahead and ran, what's happening?

Speaker 12 (01:02:56):
My question is it's you have to use tire chains
or cables and you have an all reel drive car.
Do you have to put them on all four tires.

Speaker 1 (01:03:10):
On an all wheel drive vehicle? I definitely would, yet absolutely.

Speaker 12 (01:03:14):
Okay, what could happen if you don't put on them all?

Speaker 1 (01:03:18):
For if you get excessive slip coming from the rear,
coming from the front, depending on which way you put
them on, you can cause transfer case damage.

Speaker 7 (01:03:25):
Plus plus when those chains are cables are on, you're
not supposed to be going over twenty five or thirty
And on most cars you can lock in four wheel drive.
You'd want to do that as well. You wouldn't want
you know, the wheels that grip aren't the ones that
slip or whatever. You want everything doing the same thing.

Speaker 12 (01:03:41):
Yeah, I've reseverring that up as if you're on ice,
not necessarily snow. Yeah for just babies, yeah, would be
going over twenty miles an hour, but just damage.

Speaker 16 (01:04:01):
Yeah, you can it's possible anyway, not you know, it's
not instant damage.

Speaker 7 (01:04:06):
It's possible to do damage to that transfer case just
having tires that aren't within three thirty seconds, let alone
some that have big chains on them and the other
ones don't.

Speaker 12 (01:04:19):
Yeah, that's that's that was you know, thank you. I
appreciate your information on that.

Speaker 4 (01:04:24):
Yeah.

Speaker 5 (01:04:25):
They're a pain in the ass, you guys.

Speaker 4 (01:04:28):
You know, I'm surprised several times a year. I'm surprised
with all the technology, guys, listen to this, With all
the technology we have, I'm shocked that there's not some
kind of way to automate that process.

Speaker 1 (01:04:44):
Or spider chains yep.

Speaker 7 (01:04:45):
For school buses generally have them.

Speaker 1 (01:04:48):
Ambulances.

Speaker 4 (01:04:49):
Yeah, so they're cool. How do they How does it work?
It's a change.

Speaker 7 (01:04:52):
It basically drops down and your tire is basically running
on the chain the whole time.

Speaker 16 (01:04:58):
Yep.

Speaker 5 (01:04:59):
It's like almost like like a track.

Speaker 4 (01:05:03):
Wait wait a minute, and you can turn it on
and off.

Speaker 16 (01:05:05):
Yeah yeah, yeah, the back wheels of like an ambulance
or a fire engine.

Speaker 4 (01:05:13):
And you don't have to get out of the vehicle
to do it. No, man, it drops them there.

Speaker 7 (01:05:17):
But yep, whoa what is it called automatic tire chan
We always.

Speaker 1 (01:05:24):
Call them spider chains, I don't know.

Speaker 4 (01:05:27):
Wow, that's yeah, you.

Speaker 7 (01:05:30):
Know, because most school buses around here have them, most
fire trucks around here have them. Yep, absolutely, and you
could get them on a semi and stuff. I mean,
you know, I'm sure they're not cheap. Oh I'll tell
you who's got them all the I seventy tow trucks,
most of those guys.

Speaker 4 (01:05:46):
Okay, now I'm seeing something here. I'm seeing something here
called the spikes spider. But it requires you to get out,
but you don't have to wrap the tire. Look it up,
look bikes dash spider.

Speaker 1 (01:06:02):
You can also look up like onspot automatic.

Speaker 7 (01:06:04):
Please do picture something okay, picture your bus used to
have you know, how the legs would come down and
actually balance you out. Yes, picture something like that dropping
down while you're driving to the to the height of
the tire, the bottom of the tire.

Speaker 5 (01:06:20):
Then it spins in a circle.

Speaker 7 (01:06:23):
Chains, so the tire is constantly running over the chains
it's spinning.

Speaker 1 (01:06:28):
Look up on spot automatic tire chains.

Speaker 4 (01:06:32):
Okay, on spot automatic what hire chains? Wow? Okay, I'm
looking that up.

Speaker 7 (01:06:42):
Incredible, you know, Wow, it basically so spins.

Speaker 4 (01:06:49):
Yeah, weird. I know, I know exactly what you're saying.
Now I'm seeing it. So it's always going underneath your
tire at the same time your tires hit the ground. Yeah, exactly,
but it's not on the tire itself. It's just between
the tire and the no. But it's always in between
your tire and the ice. That's pretty cool. Did you

(01:07:14):
look up spider dash or spikes dash spiders to sell?

Speaker 7 (01:07:19):
We sold out because our my Peoria store was right
by I seventy and you know, being a good year franchise.

Speaker 4 (01:07:26):
We sold a ton of tires.

Speaker 7 (01:07:27):
I would sell mostly cables, and the cables work pretty
good and they're a lot easier to put on than
those damn chains. But I think up in the mountains,
wouldn't you guys agree the chains are probably better.

Speaker 1 (01:07:38):
Oh yeah, bus far.

Speaker 4 (01:07:40):
We have more coming up on the Troubleshooter Show three
ozho three seven one three eight two five five. Stick
around for more Troubleshooter Show on car Day. Go with
a sure thing Denver's Best Roofer Excel Roofing dot com.
You don't pay a cent until you're content. Time for

(01:08:00):
an insurance check up free, no obligation. In comparison, call
Compass Insurance. Pay too much your coverage at dozens of
insurance companies find out now three all three seven seven
to one help. You'll think you're his only customer when
you choose Frank durand the real estate man dot com
to list your home with Remax Alliance. Three All three
nine two zero sixteen twenty two.

Speaker 2 (01:08:21):
Yeah, ripped news you needed, that's who you don't have?

Speaker 18 (01:08:34):
Run anxious as fast as we can.

Speaker 2 (01:08:37):
Shooter's gonna help come man.

Speaker 4 (01:08:41):
Is the Troubleshooter Show. No Tom Martino, Hello Tom Martino,
Welcome to the show. Three All three seven one three
talk seven one three eight two five five. You know,
we talked about a lot of stuff today on Car Day.
Jeff fig West from camera transmission. We have Kevin Caulkin

(01:09:04):
from Shardan Autotech, and we've been talking about various car
related topics. It's really interesting to talk about noises and cars.
Do you know I look this up? Noises are the
number one complaint when it comes to cars, especially new cars,

(01:09:24):
the number one complaint meaning what is the noise? Isn't
that weird? So we talked about something also called what
was that condition? I looked it up here, hold on,
I have it here somewhere. It was anyway, Susanna, what
kind of phobia? Phobia?

Speaker 17 (01:09:43):
Right?

Speaker 11 (01:09:43):
I think I'm saying that basically, you just said, you
know what you just said, as soon as you just said,
me so phony, phony, me so phony.

Speaker 7 (01:09:58):
I asked ai number one complaint of new cars, and
I have a totally different answer than what you got.

Speaker 4 (01:10:06):
Well, I'm talking about all around. The most common complaint
starts with the noise. It may not end up being.

Speaker 7 (01:10:18):
This says, and I'll bet you sales practices is number
one issue.

Speaker 4 (01:10:23):
Mark. Oh, I'm talking about the car themselves for the noise. Yes,
and so the thing about noises, Kevin and Jeff, would
you agree with me that all cars have noises indicative
of them or unique to that one unit.

Speaker 1 (01:10:42):
Yeah, there's no way getting around that. You've got a
lot of moving parts, though, you're gonna get noise.

Speaker 4 (01:10:48):
Now, I will say, the quietest car I have ever
owned in my entire life is this BMW.

Speaker 7 (01:10:55):
Oh you're saying that's quieter than that Model three. No way, Now,
I'm talking about Mark. I'm not talking about the engine
or that.

Speaker 4 (01:11:03):
I'm talking about road noise and just noise, just interior cockpit.
It is the most quiet cockpit. And it's really baffling
to me. Now, is it true? I've heard this that
there's a certain amount in certain cars an R active

(01:11:24):
noise reduction going on. Do you know what active noise
reduction is? Same thing in your headphones? That's right. So
in an aviation headset, the microphone is picking up sound
and it has a sound wave, and then it generates

(01:11:44):
another sound wave counter to that to cancel it. It's
literally canceling out like an anecdote. No, no, like a yeah,
that's what is it? An antidote? Yeah, like you take
for poison. It's just like cancels it out. So what
it does that is it flattens the curve. You don't
hear that noise and you hear whatever they don't cancel. Well,

(01:12:08):
I heard that cars correct me if I'm wrong, Guys.
I hear that their entertainment or enfotainment centers emit a
small an R sound to cancel out noise. I get
zero road noise in my ass man, I mean nothing.

(01:12:30):
I'll bet you, Mark, I'll bet you it has active
noise reduction somewhere. I'm sure it does, because what it's
doing is sampling the cockpit sound, generating a counter sound,
and all your hearing is what's left. And what's left
would be your voice or something new, a new sound,

(01:12:51):
but the DIN would be canceled and the DIN would
be the road noise and whatever the car generate. But
that is really incredible technology if you think about it.
Mercedes I think was one of the first ones to
pioneer this. But I don't know if that's what's happening
in the Beamer. But man, is it unbelievably quiet?

Speaker 6 (01:13:16):
Tom, your car is equipped with active noise cancelation technology.

Speaker 4 (01:13:22):
It is Okay, isn't that weird? I wonder if it
was something you could turn on and off if you
would notice a big difference, Because if you think about it,
what they what they generate in active noise cancelation, they

(01:13:43):
can do away with extra insulation and stuff in the
car itself. Guys, wouldn't that be true?

Speaker 16 (01:13:50):
Well, there's definitely some cars that are loaded up on installation. Yes, yeah,
of course.

Speaker 4 (01:13:58):
Well what you say, if you have a really good
if you have a really good active noise cancelation system,
the less insallation you need, I think you'd still have
to have that.

Speaker 16 (01:14:08):
I think you still have to have some just all
the vibrations and stuff can be absorbed in the insulation.

Speaker 5 (01:14:13):
Yes, like good suspension. So listen to this man.

Speaker 4 (01:14:16):
This is a complete opposite of.

Speaker 5 (01:14:19):
What we're talking about.

Speaker 7 (01:14:20):
Did you know that Chevies, especially the Corvettes, literally make
engine noises through the speakers that's fully.

Speaker 5 (01:14:30):
Synthetic to make it sound more bad.

Speaker 4 (01:14:35):
So when you're driving the outside people are inside people?
Is it for the cockpit? It's both. Do you know
my car? My car has a setting where you can
change the engine noise. Yeah, it's awesome, it says. One
is called classic European another one is called a muscle car,

(01:14:57):
and like you pick whatever sound you want.

Speaker 1 (01:15:01):
Yeah, it's all fake.

Speaker 6 (01:15:02):
Did you guys know that it's all programmed into your
stereo system and they just start playing.

Speaker 4 (01:15:07):
But that means but they're talking about people on the
outside hearing it too, Yeah, of course, like when you
rev your engine up, I mean they're hearing fake noise. Now,
the G Wagon is totally silent, the electric g Wagon,
the G five eighty, which I decide is probably one
of the worst spies on Earth after really looking into it.

(01:15:30):
But it's just a cool idea, but it still sucks.
But the G five eighty generates noise for the outside
people to hear. So when you're and for the cockpit
when you're driving down the road, it sounds like a
gasoline car. I mean that's almost like saying, you know what,
when we make this model T, we're gonna put horse
hoofs sounds on it, you know, so we can you know,

(01:15:54):
reminisce about the horse and buggy. I mean, why would
you even want to do that? If you're trying to
get away from that technology? Why would you want to mimic?

Speaker 23 (01:16:04):
Then you can you're seen in a parking lot, You're
heard in a parking lot if you're you know, sneaking
up behind somebody and you make a car noise when
you're electric ket Well, so is an.

Speaker 4 (01:16:12):
Ice cream truck. So is an ice cream truck? We
get have bells and whistles.

Speaker 22 (01:16:16):
I do.

Speaker 7 (01:16:16):
It is weird when like one of these little super
ruser pulls up next to me, these little wrx's that
someone drop fifty grand into, and they look over and
they want to race. There's nothing I do I can
do to acknowledge. Okay, let's see who's faster. Because I
can't rev up. There's nothing I can do. I guess
I can give them the thumbs up.

Speaker 4 (01:16:39):
Oh, I get it.

Speaker 5 (01:16:40):
You don't have it down those kind of actions.

Speaker 4 (01:16:44):
You're right, you know what. The biggest thing, the biggest
thing when I was driving my son's Model three, that
the car got pissed off at because I guess I
did it more than I ever thought in a million years.
Every once in a while I would have my on
the accelerator and as I'm coming to a stop and okay,
I don't do this anymore, but I'm a two foot driver.

(01:17:07):
Sometimes you are. That is so unnatural. Well, I don't
do it all the time. My foot stays on that
rest on the left hand side, my left foot, but
every once in a while it goes over to the
break to help out. I don't know. And I'm so
that the Tesla lets you know when you have both on.

(01:17:28):
Did you know that, Mark? You probably never.

Speaker 7 (01:17:30):
Did it, And I'll tay you know that. I'll tell
you something that freaked me out. So generally with the
Tesla you only charge it to eighty percent. I mean
that's right from you know, Eline himself. If you're going
on a long trip, of course, but your typical every day,
so you charge it Deity. So the first time I
charged it to one hundred percent, because we were going
to go to Nebraska in it. When it's fully charged

(01:17:54):
and you start coming to a stop, Tesla has breaked themselves.
In fact, you own never need to use the brake
if you know how to drive it, because it starts
regenerating the battery going downhill and bring right. When it's
at one hundred percent, it could no longer charge the battery,
so that function is one hundred percent gone. So when

(01:18:15):
I let off the gas I'm used to it start
stopping and I'm rolling at full speed, and I thought
the damn thing was broken. I was ready to go
to the dealer because all of a sudden the breaking
wasn't working. And then I figured it out. When you're
at one hundred percent, it doesn't do that. Have you
witnessed that yet?

Speaker 4 (01:18:34):
Well, I don't drive his car enough to know that,
got it? But one thing in the five eighty, you
can pick the amount of regeneration you want. You can
pick full, you can pick half, or you can pick none.
So you can control that with the five eighty, So
you actually pick whatever percentage of regeneration you want of

(01:18:56):
the of the coasting. Now, if you coasted down the
mountain like Mark will it be generating the battery.

Speaker 7 (01:19:06):
Yeah, so what's really cool. I'll give you a great example. Man,
if we go up to Blackhawks, let's say, starting at
the bottom of seventy, going up to Blackhawk, I use
nine percent, let's just say nine percent battery. Coming back
I generally get about eight percent.

Speaker 4 (01:19:26):
So it's really wild.

Speaker 7 (01:19:29):
And that's the only really good example I can give,
because coming back is almost one hundred percent downhill and
I actually pick up like eight percent. I don't pick
up as much as I use to get there, but
it's damn close enough to why that would be against
the laws?

Speaker 4 (01:19:45):
That would be against the laws yea of nature. You can't.
You can't. Ever, otherwise you'd have a competual of energy, right,
you'd have a you would have what's called a perpetual
motion machine, which we know except for nuts like JR.
They don't believe in stuff like that.

Speaker 7 (01:20:02):
This is crazy. I just looked up that G five
eighty you're talking about. That range blows it does?

Speaker 4 (01:20:10):
It does? That's because you know the ranges. It's like two.
You know that range is ex and it's exaggerated at
that probably right.

Speaker 7 (01:20:18):
Well, and here's the worst part. Listen to this the
battery you can here. Here's what would kill you in
this car. The battery can be charged from ten to
eighty percent and thirty two minutes.

Speaker 4 (01:20:30):
On a model ASS or the X.

Speaker 7 (01:20:32):
I mean that's like, that's like twelve minutes, man, I
mean that's like three times the amount of sitting there
at a charger.

Speaker 4 (01:20:40):
That's just crazy.

Speaker 7 (01:20:41):
And you're gonna have to go to the charger a
lot more because the range is half. Did they use
the same metal Is it a big heavy son of
a gun or did they go fibers the same Martin.

Speaker 4 (01:20:52):
All they did was took a G wagon. I swear
to you. They took a G wagon and put four
motors on one mom each wheel.

Speaker 18 (01:21:00):
Wow.

Speaker 4 (01:21:02):
No, it's the dumbest. They just wanted to get on
on the EV thing, so they did very little. They
put one little slit in the back fenders for airflow.
It's the most ridiculous thing you ever want to see.
It's you know, I thought they would redesign the body
a little, right, but they want to keep that square
G wagon look. And it's you know, I was really

(01:21:26):
enamored by it at first, but the more I looked
into it, it's got every disadvantage of a gasoline car.

Speaker 7 (01:21:33):
And I'll tell you anyway, since you've been looking just
real quick at different evs, I'll tell you something else
that all of them do, including Tesla, all of them
so like ours is a long range, our current model
less it's supposed to get four hundred and twelve.

Speaker 4 (01:21:49):
But if you put a bowling ball in the back,
that's like three ninety.

Speaker 7 (01:21:52):
Now you put two bowling bags or two bowling balls
in the back, you're you're at, you know, maybe three seventy.
You put two passengers in the back, so four people
and then two bowling balls, you're down around three hundred
or less. I mean you're talking no air conditioner on,
no heater on, no wind, no headwind coming at you

(01:22:14):
on a flat road with one person that weighs like
one hundred and sixty. That's where you get to four
hundred and ten on mine. It's so bs, Oh, I
get it. So that's okay, we got more coming up
on the troubles. Could be one hundred and thirty if
you had four people and.

Speaker 4 (01:22:31):
No I know, I know by the way Denver region
dot com you heard Mark talking about their weight loss.
They also do stem cell therapy. I can't say enough
about I've actually went through it and it works. Denver
Region dot com. Go with a sure thing Denver's best

(01:22:52):
roofer Excel Roofing dot com. You don't pay a cent
until you're content for an insurance checkup free, no obligation.
In comparison, call Compass Insurance paying too much your coverage
at dozens of insurance companies find out now three all
three seven seven to one help. You'll think you're his
only customer when you choose Frank durand the real estate

(01:23:14):
Man dot com to list your home with Remax Alliance
three all three nine two zero sixteen twenty two. Hi
tom Archino, your troubleshooter three O three seven to one
three talk seven one three A two five five KH
Home solutions for all of your exterior needs on your

(01:23:35):
home with a company sixty five years strong, and that's
kinh Khwindows dot com. So let's talk to Shanna. She's
got a complaint. Did anyone get them on the phone
or sus did you call them about this? Makes really truck?

Speaker 14 (01:23:58):
It's a complaint. She just wants to know of things normal.

Speaker 4 (01:24:02):
Okay, So she had Gravina's windows do some windows for
her Shauna, what did tell me what went on?

Speaker 8 (01:24:10):
Yeah, so they put our windows in last July and
there were some issues like one head of scratch. They
didn't slide correctly, like they were put in backwards, and
then had a couple guys come out, and then some
of them weren't actually installed properly, so they fixed that.
They were missing like the nail hole covers on them.

(01:24:35):
But the real issue at the end of the day
was one of them that didn't slide and still doesn't slide,
and so their fix was WB forty. Well it still
doesn't slide.

Speaker 4 (01:24:46):
They had, you know, there's now wait a minute, wait
a minute, is it wait a minute, wait a minute.
So when you say it doesn't slide, tell me about it.

Speaker 11 (01:24:54):
Yeah.

Speaker 8 (01:24:54):
So it gets caught up in the middle. Okay, so
it takes two hands and like all your to push it.
The guy thought it was like, oh, it's not shimmed
in there correctly. It's not square right now, that's right,
squared it up, okay, but it still doesn't do it.
He's six foot four and he's like, oh, it worked.
I'm five to five and I'm like, it still takes

(01:25:17):
me two hands and it gets hung up in the middle.

Speaker 5 (01:25:19):
And all the other ones, all the other ones open
just really easily.

Speaker 4 (01:25:23):
Right.

Speaker 8 (01:25:24):
Oh yeah, yeah, it's one handed. Well, you know, like
this is simple.

Speaker 5 (01:25:27):
I mean, this is simple. We'll just get it fixed
for you.

Speaker 21 (01:25:29):
Okay.

Speaker 14 (01:25:30):
Well, here's the thing. This is the question that I
was proposed that they're fixing it. They've got to deal
with the manufacturer. But they wanted to pay the small
balance left on the bill.

Speaker 4 (01:25:41):
That's the question. I thought, Well, why would I have it?

Speaker 7 (01:25:44):
If they were put in way back then, why would
you still owe money?

Speaker 5 (01:25:47):
They did like in house finance.

Speaker 4 (01:25:49):
Well, first of all, first of all, wait a minute,
how much do you owe?

Speaker 8 (01:25:54):
Five hundred dollars? So I kept five hundred.

Speaker 4 (01:25:56):
Dollars because it did that's chicken feet, Yeah, that's chicken feed.
That's not a big deal.

Speaker 15 (01:26:02):
Yeah.

Speaker 8 (01:26:03):
The daily installer left. I immediately pointed out some things,
and so I didn't pay the balance in full. Well,
you know, the owner called me like a month ago
and he yelled at me and goes, you just don't
want to pay your balance, And I said, I have
a window that's not fixed. So the guy came out,
reached himed it first. First they're fixed. Was WD forty

(01:26:25):
and it was silicone, not the real WD forty, still
didn't work. The track of the window has gray in it,
so you can tell there's an issue because it's doing
something to the rollers. None of the other tracks have
like gray from the rollers dragging. But the issue is
so I they want me to pay, and then it's
a manufacturer's issue, like pay your balance and full, then

(01:26:48):
it's the manufacturer's issue. And I just I don't know.

Speaker 4 (01:26:52):
Like Shauna, Shauna, no matter, Shawna, no matter what, whether
it's the manufacturer or Gravinas will stand behind it. Who's
the one that told you you just don't want to
pay your bill? Who said that to you?

Speaker 24 (01:27:08):
Nick?

Speaker 8 (01:27:09):
Nick Gravina? He yelled and was pretty inappropriate.

Speaker 14 (01:27:13):
Oh dear, I don't know. I can't see that guy
yelling to save my life.

Speaker 4 (01:27:16):
But okay, Oh listen, Shauna, listen, Shauna. I don't know
what was said or what wasn't said, or I don't
know if may I don't know. I just don't. You know,
everybody has a bad day, everybody gets pissed, everybody capable.
Let's give Nick a call. She's in Yeah, listen, Shawna
one thing I'm going to tell you for.

Speaker 8 (01:27:37):
Sew Honestly, Tom, I don't want to deal with Nick
again like she's dealing with my husband now, because he's
just so inappropriate. I just wanted that.

Speaker 4 (01:27:46):
When you say inappropriate, what do you mean inappropriate yelling?

Speaker 8 (01:27:50):
Like told me I didn't want to pay my effing
bill and I just want to get to I just
want my windows to be fixed and be done with it.
And I just I just don't understand like I have
to pay to the warranty work, you know, like done,
Like I just want it done. That's why withheld the money.

Speaker 7 (01:28:12):
Well, even if you don't want to talk to him,
we're going to get them on. So we're going to
see what his side is. But if if what's going
on is going on, I'm sure they'll get out there
and fix it.

Speaker 8 (01:28:23):
Okay, Well they said it's a warranty to manufacturer, they
can't do anything.

Speaker 5 (01:28:28):
Oh maybe that is the case. I just don't know.

Speaker 15 (01:28:31):
I have a.

Speaker 14 (01:28:31):
Message into him, give me a minute, and.

Speaker 4 (01:28:35):
I act as an intermediary if you guys need me to. Yeah,
we're sorry, this is happening. Listen. Like I said, I'm
not sure what was said or how it happened, but
how long? How he's dealing with you last summer, last July. Yeah,
but we will take care of it, Jean, thank you.

Speaker 9 (01:28:56):
I do.

Speaker 4 (01:28:57):
I will tell you here's what's odd. He let me.
Let me just say what's odd, Seanna. I'm not doubting you,
and I'm saying everybody has a good or bad day.
But in general, we just don't get these complaints about
these people. We just don't. And they do thousands of installations.
So the good news is it's not their normal mode.

(01:29:17):
Something something went to wry. You know, it happens, We're
going to figure it out.

Speaker 8 (01:29:23):
You know. The Yelp reviews aren't great. But one of
my neighbors had their windows, use their use them for windows,
and they had a decent experience, so it was like cool.
You know, it's word of mouth is more than anything
for me, you know. And but their Yelp reviews are
not great.

Speaker 4 (01:29:41):
Yeah, And one thing I've noticed with the reviews, Okay,
you're always going to hear about the bad reviews more
than you will good ones because usually people, unless people
are super elated, they don't put a review up. And
if they're pissed, just even a little, they'll put it up.
I'm gonna take a break and I do you want
Nick to comment on this, Shauna? And he doesn't have

(01:30:02):
to deal with you directly, but I want him to
comment on this. Right after this, go with a sure
thing Denver's Best roofer Excel Roofing dot com. You don't
pay a cent until you're content. Time for an insurance
check up free, no obligation. In comparison, call Compass Insurance

(01:30:25):
paying too much your coverage at dozens of insurance companies
find out now three oh three, seven to seven to
one help. You'll think you're his only customer when you
choose Frank durand the real estate Man dot com to
list your home with Remax Alliance three oh three nine
two zero sixteen twenty two. Hi Tom Martsino here three

(01:30:46):
oh three seven one three talks seven one three eight
two five five. So, Nick Gravina, We had a woman
on who said that she had numerous problems with an
insalation windows and they were all taking care of except
one a window that does not open or close properly.
It's a slider. She was told to use w D

(01:31:08):
forty or some silicone and it doesn't work, but she
says she's just feels bad that not only was it
not handled correctly, she feels that you were kind of
rude to her. And there's no there's no easy way
to say that. Isn't that what she said? Mark? Yeah,
she basically said what word did she use?

Speaker 14 (01:31:29):
He was inappropriate and inappropriates what.

Speaker 4 (01:31:33):
You feel like. Five. She has a five hundred dollars
balance that she doesn't want to pay, and she's afraid
if she pays it, she's going to be tossed to
the manufacturer to deal with for the met and she
doesn't believe it's the window. She believes it's the installation.
But she also believes whether it's the installation or the manufacturer,

(01:31:56):
Gravinas is the one she dealt with and she wants
them to So go ahead, Nick, I'll let you have
it from here.

Speaker 25 (01:32:05):
So yeah, we've been out to her house several times.
Every time we go out there, we fix something, something
else comes up, we fix it, something else comes up,
we fix it, something else comes up, and we just
keep going. We were there last week again. We had
to reset a window a little bit because it was
deemed it was probably a little out of level or
a little of square.

Speaker 22 (01:32:23):
So we fix that, we get.

Speaker 10 (01:32:24):
Done with it, and she doesn't.

Speaker 25 (01:32:28):
Like how it operates, and you know, my tech brought
back videos of her operating it and him operating it.
She thinks it operates hard.

Speaker 20 (01:32:38):
I see it in the videos.

Speaker 25 (01:32:39):
I told her that yesterday. But my tech operates it
just fine. And again I said, man, at this point,
I don't know what else me as a company can
do besides to get the manufacturer out there. And to
get the manufacturer out there, we have to close out
the account to get the warranty papers processed, so then
the main manufactor can get involved. Because my tech thinks,

(01:33:03):
if anything, it's the window itself, you know, And that's
what I told her yesterday. She just doesn't like what
I'm telling her. She doesn't think that she has to
pay it until it's fixed, and I understand that, but
we've been out there several times. At this point we
think it is a manufacturing issue. I can't do anything
about it. I got to get the manufacturer there. But

(01:33:24):
she does not have a warranty with the manufacturer yet
because she's not closed out her account.

Speaker 4 (01:33:29):
How long.

Speaker 5 (01:33:32):
How long is she owed?

Speaker 4 (01:33:34):
A year? A year mark? Almost. I don't know, But
here's what I mean.

Speaker 25 (01:33:38):
I think we did our job like probably in mid
last summer, and then yeah, there were some things we
had to get, you know, some new parts and stuff,
and then we had holiday spans and all this other stuff.
So it's been a.

Speaker 24 (01:33:50):
While and.

Speaker 4 (01:33:53):
Let's just let's just work on going forward. So she
pays the balance that the warranty is triggered. The manufacturer
comes out there, he says, there's nothing wrong with the window.
Has that ever happened? Where you? What would you do?

Speaker 25 (01:34:11):
Or do you that's the rock and a hard place,
you know. Again, yesterday she said, oh, you're just gonna
throw me to the manufacturer, and I got to deal
with said absolutely not. I said, we procure that. On
our side. I just I can't do anything if I
don't manufacture the window. We've done everything in our power
to make that window.

Speaker 4 (01:34:29):
Is it in? So you're convinced it it's well, let
me just ask you this. Are you saying, do you
suspect that the manufacturer might come out and say there's
nothing wrong with this and there's nothing It operates as
it should.

Speaker 7 (01:34:44):
Are you thinking there's nothing wrong with it? And the
text on video and the window opens.

Speaker 4 (01:34:50):
Fine. Yeah, but here's what I want to know. Is
the window different than her other sliders. That's easy to
figure out. Do her other sliders move differently than that one.

Speaker 25 (01:35:01):
My tech thinks that, yes, one of the sashes, it's
a double sliding window. That one sash is a little
bit harder than the other ones. And again we never
told her to lube them up on WD forty at all.
There's one point when I told said, ma'am, we can
add some some loub to her windows, and she said,
I don't want that. She's like, I don't want WD forty.
I said, well, it's not WD forty to oil base,

(01:35:23):
it's a dry lube WD forty. And again we offered
to do that, not telling her to do that, and
again so that when he was up there, and again
I we usually try to fix everything in house. I've
exhausted that at this point. We've been up to her
house probably six seven times. Actually everything I humanly can

(01:35:45):
at this point, and this is my only thing at
this point. And we still work with the manufacturer. We
procure them, we tell them, we give them our notes,
we can give them our videos. She can go up there.
You know with the if I got to get my
teg up there with the manufacturer, sure we can do
that too, but the manufacturer won't come out if there's
not a warranty.

Speaker 4 (01:36:05):
Now, Shauna, I want to ask you something. Now, do
you believe a company that's been around sixty years or more?
Do you believe that they're just trying to trick you
into paying five hundred dollars and they're not going to
do anything.

Speaker 8 (01:36:21):
I don't have a lot of confidence in the company
based on I know.

Speaker 4 (01:36:25):
I asked you a question, Shawna. Do you think that
they're just trying to trick you into getting the last
five hundred dollars because that's going to make or break
them and they're not planning on following up. Is that
your day?

Speaker 8 (01:36:37):
No, I don't think five hundred dollars is going to
make or break.

Speaker 18 (01:36:40):
Them at all. No, I don't.

Speaker 8 (01:36:42):
I do not have full confidence that they would follow up.
I feel like based on the way Nick spoken to
me in a way I have been treated.

Speaker 4 (01:36:52):
Shawna, Oh you are really the Shawna. Shawna. They've been
on a refer less twenty five years and never once
and I.

Speaker 8 (01:37:02):
Think that's great. I think that's great.

Speaker 4 (01:37:05):
Not once, not once have we had someone say they
left a problem unresolved, Not once, they just.

Speaker 26 (01:37:16):
Had somebody out there that I'm just asking you, is
it reasonable? Is it reasonable that if they did not
have one complaint on not following up in twenty five years,
is it reasonable to assume that he wants to pay
off the bill, invoke the warranty, and get the manufacturer's help.

Speaker 4 (01:37:37):
Is that reasonable? Yes?

Speaker 8 (01:37:41):
However, I wanted my question what to you.

Speaker 4 (01:37:44):
Was is that normal?

Speaker 3 (01:37:45):
Is that normal?

Speaker 8 (01:37:46):
That's that's the reason that was What normal is?

Speaker 4 (01:37:49):
What is what normal is?

Speaker 8 (01:37:52):
What normal that you pay your balance to get a warranty?

Speaker 7 (01:37:57):
Well, I know this. It starts, it starts from the finish. Yes,
that is very normal. Yes, it is in a car,
and a car it's called an in service date.

Speaker 8 (01:38:08):
Shauna, that's my question. What I called was I feel
like I'm going to get thrown to the wolves. So
that was Shauna's first question when I talked to your ad.

Speaker 4 (01:38:17):
But when you say, when you say, listen, when you
say you feel like you're going to be thrown to
the wolves, and you just said you don't think five
hundred dollars is going to make or break then then
why would they be going through all of this? Tell
me you're not making sense to me. What does your
husband think.

Speaker 3 (01:38:40):
About?

Speaker 4 (01:38:40):
What about this? You've talked to him? What does he
think about the balance?

Speaker 8 (01:38:47):
We just want to warrant the window fixed, that's all, okay.
I wouldn't be able to we wouldn't be able to
sell our house.

Speaker 4 (01:38:53):
Why didn't she ask do you feel? Do you feel?
Do you feel by withholding five hundred dollars, you're expediting
the prompt. You're putting pressure on them to get it
fixed by keeping five hundred dollars.

Speaker 8 (01:39:08):
Hey, Tom, you see yourself on the show, like, don't
ever give contractors money up front.

Speaker 20 (01:39:14):
Make sure well done.

Speaker 24 (01:39:15):
You're absolutely right, You're absolutely right. Don't ever pay money
upfront for nothing. The damn job is complete. You're not
giving money up front? Hang up, I'm done. I'm done.
I'm done. Goodbye, Shauna, my god in heaven. Yeah, don't
give money up front. Let's see the entire job is done. Hmm,

(01:39:36):
don't give money up front now, Tom, You.

Speaker 4 (01:39:39):
Said not to give money up front. Yes, I did,
And I said, actually, there are some caveats there if
in fact the job is started or materials are ordered
in your name, plans have been done, et cetera, et cetera.
There are times you make reasonable deposits. There are times

(01:40:00):
you do that. You don't pay up front for nothing?
What were you gonna say? Sorry?

Speaker 7 (01:40:03):
Well, if it's custom, I mean, my god, if it's
a custom product.

Speaker 5 (01:40:07):
I'll give you an example.

Speaker 7 (01:40:08):
I am literally using Gravina right now for a sliding door.
Our sliding door is not a normal size. The manufacturer
literally has to build it for our hole, if you will, so,
I paid eighteen hundred bucks up front. I mean, that's
normal as hell. If you know, I know Nick, and
he wouldn't make me do it. But my god, if

(01:40:29):
they didn't charge for something custom like that, what would
they ever do of something? Take a break out there,
speak with it? And I'm sorry, I think she's a Karen.

Speaker 4 (01:40:40):
I'm just wait? Did he alla right? Say it?

Speaker 5 (01:40:42):
Nothing?

Speaker 4 (01:40:43):
Did he say something? Something? F with it?

Speaker 12 (01:40:45):
No?

Speaker 18 (01:40:46):
Did I now?

Speaker 4 (01:40:47):
Of course? Okay, rewrit the tape. We got more coming up.
Go with a sure thing Denver's Best roofer Excel roofing
dot com. You don't pay a cent until you're content.
Time for an insurance check up free no obligation in comparison,

(01:41:09):
call Compass insurance paying too much your coverage at dozens
of insurance companies find out now three O three seven
to seven to one help. You'll think you're his only
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three
oh three nine two zero sixteen twenty two. Hey Tom

(01:41:30):
Martino here, let's go right to the phones. Jay. You
have a comment on the slider, I do, Tom.

Speaker 10 (01:41:37):
She actually said something that was a really good clue
that it's the only window. When she opens and closes it,
it leaves a little gray mark that indicates some frictions
on those yeh windows are thirty if they're.

Speaker 8 (01:41:49):
Not just junk.

Speaker 10 (01:41:50):
You need to pick it up out of the frame,
slip it over and there's either a little step free
a PopOut the roller and move it to a higher
step to raise it up so doesn't grub anything. You
can also do that to one side or the other
to level it, but.

Speaker 4 (01:42:08):
Go with a sure thing Denver's Best roofer Excel Roofing
dot com. You don't pay a cent until you're content.
Time for an insurance check up free no obligation. Comparison
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three oh three seven
seven one help. You'll think you're his only customer when

(01:42:30):
you choose Frank durand the real estate man dot com
to list your home with Remax Alliance three oh three
nine two zero sixteen twenty two.

Speaker 2 (01:42:38):
Yeah, rip, so you don't have come runs as fast
as we can. Shooter's gonna help.

Speaker 4 (01:42:56):
Come, man, this is the Troubleshooters. No Tom Martinez.

Speaker 7 (01:43:07):
Welcome, Welcome, my friends to the only show of this guy.
We're here to solve problems, answer questions, kate complaints. Our
goal is to make your life a little bit better.
You've been ripped off, maybe a bad contractor maybe anything.
We'd love to hear from you. We've recouped over three
hundred million dollars in cash, merchandise, exchanges, and refunds directly

(01:43:28):
due to the show over forty years of doing that,
so we'd love to hear from you. It's card ad today.
I got Kevin Cokin, shared an auto Tech, Jeff Vick,
and then Dragon let me know when Tom's back up there.
We got the video. Did you watch this video? And
I'll tell everybody what I'm talking about in a second.
The video is from Hey, Tom, we actually had the

(01:43:49):
video from that lady that called about Gravina in the window, Suzanne.

Speaker 4 (01:43:53):
Did you look at it yet?

Speaker 19 (01:43:54):
Yes?

Speaker 4 (01:43:55):
Are you serious? She?

Speaker 14 (01:43:57):
Nick sent both videos, one of his tech opening the
window with one hand while on the phone recording it.
I saw that when Mark. I haven't seen the one
where the caller.

Speaker 4 (01:44:06):
Was opening up.

Speaker 10 (01:44:07):
I haven't.

Speaker 7 (01:44:07):
I haven't toime while you're talking there. I'm gonna look
at it and I'll tell you what I think.

Speaker 4 (01:44:12):
But also we can put it up on YouTube. Yeah
we can, Yeah, we can. So send it to me
and I'll get it up for the listeners. That sounded bad,
I'll get the video up for thet for listeners on
YouTube and they can see it all right, So three
oh three seven to one three talk. The thing is,

(01:44:35):
I've had sliders before in the past, and you know,
you can tell if something's amiss, if it's off, or
if it's just minor. I mean, and I believe these
guys probably tried everything they could, and maybe it is
a manufacturing thing. But then just before the end of
the hour, We had Jay call and say, you know,

(01:44:55):
some of those rollers are adjustable. I mean, I imagine
grew I imagine Gravina knows that. I mean. We don't
get a lot of complaints about this. So in any case,
if you guys have a problem, question or complain final
hour of our show on Friday, give us a call.
Three oh three seven one three talk seven one three
eight two five five Okay. I asked people about miss

(01:45:16):
aphonia noises that drive them crazy. One person says, farting. Now,
they don't mean as a joke. They mean the sound
actually discuss them to a point where if they hear it,
they vomit. Yeah, well you just made that person vomit,
Thank you very much.

Speaker 1 (01:45:34):
Now.

Speaker 4 (01:45:35):
The other one is that here's the other thing. Another
one said, when they're in the movies and somebody is
chewing popcorn, they can't stand it. Now, I've never had
a violent reaction to a noise, But what noise is
great on you? Maybe it's not as strong as misophone.

(01:45:57):
Nails can't do that. Really, Yep, Now, I don't think
this is miss aphonia. But remember the expression we had
something gave you the chills. Did you guys ever have
that expression growing up, like like scratching your nails on
a on a chalkboard, or certain sounds that make you cringe.

(01:46:19):
What is that called? What is that actual phenomenal called?
You know where some people have that?

Speaker 18 (01:46:25):
Like?

Speaker 4 (01:46:25):
What does it for me? Believe it or not? Is
nails on a newspaper? Does that bother anybody? Do you
know what I'm talking about? First of all, do you
know what I'm speaking of? When I talk about noise
that makes noises or feelings that make you cringe? Do
you know what I'm talking about?

Speaker 1 (01:46:43):
Oh? Totally guys. Oh yeah, I'll wait for my wife.
I can if I scraped my fork across the plate
and I can't stand it.

Speaker 9 (01:46:52):
When you go to a bar Mitchel wedding or something
and the band is playing three thousand decibels, you can't
even hear you say, I'll think.

Speaker 1 (01:47:01):
It just drives me nuts. Let's just being an old man, duck.

Speaker 5 (01:47:07):
I can't stand when he's playing on my yard.

Speaker 1 (01:47:11):
Go yell at some clouds. For me, it's styrofoam, styrofoam.

Speaker 4 (01:47:18):
Oh, you're right, I hate styrofoam. Kevin, I hate that sound.
One person says that they can't stand the noise of
somebody's stomach gurgling that could bother you. There's another one. Nope, sorry,
not going to put that on the area, you jerk.
But uh not every never mind, I'm not even going there.

(01:47:41):
I'm gonna just I'm not even going even close. Okay, sir,
not even close. Never mind, I'm not I was gonna
try to make a smart remark, but I'm not going to.
But all right, let me move on, please, or I'm
gonna get thrown off the air and canceled.

Speaker 9 (01:47:56):
That lady should go to White Castle because they make
great sliders.

Speaker 4 (01:48:04):
So funny. So did you make that up? Doc? I did.
Craig has a transmit Craig has a transmission problem. Craig,
what's going on?

Speaker 13 (01:48:13):
Man?

Speaker 18 (01:48:14):
Okay, it's not so much of a problem. I just
wanted to ask.

Speaker 1 (01:48:17):
Jeff.

Speaker 18 (01:48:18):
I got a two alantrasees twenty eighteen, twenty twenty. I
had the twenty eighteen. I had transmission service done at
the Hondai dealership here in Color Springs. I had about
thirty thousand. I called the Hondai dealership just a little
bit ago, just ask them what they actually do. Do

(01:48:41):
they do a flush or do a drain and feel
and they said, hey, it's sealed, so there's no gasket.
They don't worry places the filter and and they said
they do a send them on a top in.

Speaker 19 (01:48:54):
The lower something with the Flushold.

Speaker 18 (01:48:57):
I just want to ask, Jeff, what's the what's your
be doing with the transmission service on these scars?

Speaker 1 (01:49:04):
If you stick to that thirty or thirty six thousand
mile interval, then just doing the drain and fill is
going to be just fine, you know, if you get
out get out there. I mean, I've said it before,
transmissions are probably the second most neglected part of the vehicle.
The only thing that really beats is to the battery.
Nobody thinks about it until it doesn't work. So if
you start gettingup there in the seventy eighty ninety thousand
mile range, then yeah, doing something like a flush could

(01:49:26):
be warranted. And what they're doing is interrupting the cooler
lines and circulating fluid through there so that they can
replenish all that fluid in the additives that that transmission
needs in order to keep it healthy. So there's no filter,
then right, there is a filter, but it's internal to
the case and you have to do a complete disassembly
in order to access it.

Speaker 4 (01:49:44):
Okay, and how often is that done, Jeff? How often
is that done?

Speaker 5 (01:49:48):
Overhaul?

Speaker 1 (01:49:50):
So we fail a lot.

Speaker 18 (01:49:52):
Worship that they don't do a drain fill, they do
a flush.

Speaker 19 (01:49:56):
Right, is something I need to be concerned about.

Speaker 1 (01:49:58):
No, it's nothing you really need to be concerned about.
I mean they made these flushing machines for you know,
places like grease Monkey and Jiffy Lubs whose texts were
costing them more money by touching transmissions than they were making.
So they made an idiot proof box that you just
hook it up to the cool lines and circulate fluid
to it. The reason I don't like them is because
you know, one you're not changing the filter, which on
your vehicle is not applicable anyway. Two, you're not really

(01:50:18):
getting all the debris out because it's got to go
through that filter. And three, you know, anytime somebody makes
somebody something an idiot proof, somebody goes out and makes
a better idiot. So these things still do cause problems.

Speaker 19 (01:50:30):
Yes, okay, information I needed, thank you.

Speaker 4 (01:50:37):
Thank you. So when it comes to these internal filters,
if they're there for the life of transmission, I have
a very stupid question, why do they have them?

Speaker 1 (01:50:49):
I mean, I mean that necessarily, I mean the debris that's
going through that unit. I mean, hond has been doing
it for generations upon generations upon generations.

Speaker 4 (01:50:57):
It's just kind of what I'm asking is, where does
the debris, Where does the debris come from?

Speaker 1 (01:51:02):
Just from natural deterioration inside the transmission. You're gonna have
bushing material, You're gonna have clutch material, You're gonna have
all sorts of material that's gonna come apart as opposed
to have and it's suspended in the fluid and interfering
with other functions. You want to trap it someplace. And
that's the filter.

Speaker 4 (01:51:16):
I got you. I understand, all right? Three oh three
seven one three talk seven one three two five five.
We're talking cars and everything in between, and we ask
people about noises they can't stand. One said, this is sad,
but I knew i'd get it. The sound of your voice,
Oh God. And another I was sure that'd be mine.

(01:51:36):
Another one and another one said, my wife yelling at me,
not all the time, not not just normal talking, but
when she yells at me, I know I'm in trouble.
Been married thirty five years.

Speaker 13 (01:51:50):
The sound.

Speaker 4 (01:51:50):
I don't yell that. I think as you get older.
I think as you get older, you yell us.

Speaker 5 (01:51:57):
Yeah, I agree, I mean.

Speaker 4 (01:52:01):
You really do. It's like I don't have the energy
like you know, f off, But I don't want to yell.
What about Drew's voice. Let's hear it.

Speaker 13 (01:52:09):
Let's hear about you crazy? It sounded Drew's voice.

Speaker 4 (01:52:14):
Yeah, let's well, let's hear it.

Speaker 13 (01:52:16):
Let's hear it.

Speaker 4 (01:52:16):
Go ahead.

Speaker 10 (01:52:17):
I can't go number two anymore.

Speaker 5 (01:52:20):
I wonder if Drew listens and hears himself every day
on the show.

Speaker 4 (01:52:27):
Do you think he listens every day. I don't think so.
I have no idea.

Speaker 9 (01:52:30):
Maybe he's deceased a fecal impaction and we just haven't
heard from him.

Speaker 4 (01:52:36):
Now, I'm going to tell you I had a dream
that Drew was in I did. I'm hoping he was clothed. Mark,
I swear to you this was a dream. Okay, it
was in my one of my naps. I had a dream.
You and I are roaming around, okay, and it looks

(01:52:57):
like we're in the clouds, were in like heaven, right,
And this big voice comes out and says, this is
my servant who I approve of and it was Drew
and he said, I want these men to suffer because
they have made fun of me and made my life miserable.

(01:53:21):
And that was it. I woke up and I thought, Wow,
what did that mean? Do you remember when he said
he was going to pray against us? That that was you?
Didn't he say both of us? He said he was
going to pray that we're cursed.

Speaker 7 (01:53:41):
No, you're still getting it wrong. You're cursed. Okay, Well
I'm pretty sure he thanked me, that's what he's.

Speaker 4 (01:53:51):
Oh yeah, he can't. He couldn't stand you either. You're
the one that went on his You're the one that
ruined his money making thing.

Speaker 7 (01:53:58):
Do you remember that guy that it used to come in?
Fifteen years ago? And he had this invention. Guys, and
instead of like putting up an LCD panel on your
window to make it look like it's snowing, he wanted
this invention. He wanted help to develop it. And what
it was was a shaker, oh my god, up on

(01:54:22):
the top of the window and you would have some
kind of like confetti in it and then it would
vibrate in the little holes.

Speaker 5 (01:54:30):
The paper would come out and it would look like
it was and.

Speaker 4 (01:54:33):
It looks like it's snowing outside your window.

Speaker 7 (01:54:36):
I thought it had to be the stupest idea I've
ever heard of. I said, you could get a monitor
and just put it there and it could make it
look like I said.

Speaker 4 (01:54:47):
What about making it right or make it a closed system?
Because this was an open system mark where when you
ran out of confetti and it went to the bottom
you have, you had to refill it. Yeah.

Speaker 7 (01:54:58):
So I made so much much fun of it. This
guy got so mad at me. It was crazy. Then
the same guy, do you remember his other great invention
for men, the man bottle, So if you get jealous
that your wife is breastfeeding, you would slap this baby
on you and the baby would suck on it like

(01:55:20):
a tee.

Speaker 4 (01:55:23):
No, no, I'm talking about they they made a man.
He made one for a man so the man could
do it right.

Speaker 5 (01:55:30):
Yeah, that's what I mean.

Speaker 7 (01:55:31):
So it was for a man to feed a baby.

Speaker 4 (01:55:35):
No, for a man to feed himself. That's what I
was saying about it too. But that's even weirder. Then
he wanted to start a Super Bowl cafe. Oh yes,
that's where with the floor would be the.

Speaker 7 (01:55:50):
No, remember what the Bartop was going to be, well, it.

Speaker 4 (01:55:55):
Was gonna be the floors were going to be artificial turf,
like the one to actually played on the Super Bowl.
The actual and I forget from the game would be
the flooring. It was not to saw but the turf.
And I'm telling you it was so weird, so weird.
The inventions. He would always call up about these inventions,

(01:56:17):
and they were the worst inventions in the world. He
swore us off and Drew and oh man, he got
pissed at us bad. I'm like Drew, he is never
called back.

Speaker 13 (01:56:28):
What about the man he has from Seinfeld? That was
gonna be one of the funniest.

Speaker 4 (01:56:33):
The man's ear I never remember that. No, Anyway, we
got more coming up. I got to take a break down.
I three oh three seven one three eight two five
five go with a sure thing Denver's best roofer Excel
roofing dot com. You don't pay a cent until you're content.

(01:56:57):
Time for an insurance check up free, no obligation. Could
comparison call Compass insurance paying too much your coverage at
dozens of insurance companies find out now three all three
seven seven one help You'll think you're his only customer
when you choose Frank durand the real estate man dot
Com to list your home with Remax Alliance three all
three nine two zero sixteen twenty two. Kay, how hey,

(01:57:22):
Tom Martino, your troubleshooter three all three seven one three
talk three oh three seven one three eight two five five.
Let's talk to you about your problems, questions and complaints. John,
talk about this. Uh it does have to do with
the cars sounds, Go ahead, sir.

Speaker 22 (01:57:42):
Hey Tom, Hey, hey, no, Well, I did have one
comment about sounds that people don't like, and uh one
one would be dogs licking their job.

Speaker 4 (01:57:59):
I hate that.

Speaker 1 (01:58:00):
It's okay though, right, yeah, it's.

Speaker 22 (01:58:03):
No cat, definitely not either. But on a serious note,
the car question, I'm just curious. I have a twenty
twenty three four k and my wife has a twenty
twenty three KNA Hyundai, and I've always wondered why their

(01:58:24):
service intervals are different and they have the exact same engine.

Speaker 4 (01:58:29):
But very interesting, very interesting.

Speaker 18 (01:58:31):
Yeah yeah, My oil.

Speaker 22 (01:58:34):
Service change or the infection intervals is at six thousand
and hers is at eight. And just I don't get it,
because I mean the engines are identical, and I thought
they were sister companies and may be the same, but
just kind of curious Kevin's thoughts on that.

Speaker 16 (01:58:54):
Are they calling for the same oil or is there
a different viscosity or a different oil like synthetic and
semi or anything.

Speaker 22 (01:59:01):
Honestly, I think I think mine's running a five thirty
and hers might be a five twenty.

Speaker 16 (01:59:07):
Yeah, they keep these different different oils, so different requirements,
different intervals. Sure as possible, Okay, because yours is going
to be a blend and HER's going to be a synthetic.
I bet you that's what the difference is.

Speaker 22 (01:59:19):
Well, I think they're running both full synthetic, but I
could be wrong. Next time we get the service done,
I'll check it out and go from there.

Speaker 16 (01:59:27):
That's what I would look for. But yeah, yeah, but
six or eight is great. I'm full synthetic. That works.

Speaker 22 (01:59:32):
Well, Yeah, it's okay, it sounds good. They also just
a quick comment about mister Patrick Jollis from Wave eight. Yes,
this guy, this guy is fantastic.

Speaker 4 (01:59:45):
Tom, Thank you very much. I really appreciate your trust
in us.

Speaker 1 (01:59:50):
Yeah, appreciate that.

Speaker 22 (01:59:52):
He's one heck of a guy, and I've really enjoyed
my conversations with him.

Speaker 4 (01:59:57):
Go with a sure thing Denver's Best rufert Well Roofing
dot com. You don't pay a cent until you're content.
Time for an insurance check up free, no obligation comparison
call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three all three seven
to seven to one help. You'll think you're his only

(02:00:18):
customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three
all three nine two zero sixteen twenty two. Hello Tom
Martine here three O three seven one three talk seven
on three A two five five. It's car day today.

(02:00:40):
We've had a really weird group of topics and people calling,
and we've had home problems now as far as as
far as sliding windows go. I looked at the video.
I can't, for some reason get that video to play.
It's always a challenge for me when I bring in
that video. There's something I do and I forget how

(02:01:03):
to do it the next time. It's so weird. But
in any case, the video shows two videos, one of her,
one of the check opening it right, and then she
did her own video. Mark explained the videos to.

Speaker 7 (02:01:19):
Us, Well, it's her opening the window, and man, it
talk about a struggle bus. To me, it makes to me,
it makes my point that she is a Karen because
she makes it look impossible. She tries to move the
window from the very bottom. She's using both hands and
she's straining like you can't believe.

Speaker 23 (02:01:41):
Not quite Oscar worthy, but definitely Oscar nominee.

Speaker 7 (02:01:43):
No, definitely Oscar nominee. Then the guy comes over and
just barely touches a window and it goes perfectly both ways.

Speaker 14 (02:01:52):
Well, he's using one hand to videotape himself opening the window,
and it's opening fine. But when the caller is opening
the window at the very end of the video, Tom,
you see her reach up to the top left corner
of the window and unhinge or undo something. Then it
works just fine. I don't know why.

Speaker 7 (02:02:08):
Yeah, it's really it's it's really an odd video. I
wish you could get it up, that's what she's saying.

Speaker 4 (02:02:14):
I know, I'm trying to. Yeah, I'll shut up. I'm
trying to. And there's always something I have to do
to do this, and I just don't seem to get
it right. Here yourself up.

Speaker 5 (02:02:28):
I'm just gonna I'm just gonna behave here.

Speaker 4 (02:02:32):
I'm gonna try to Oh wait, wait wait, I think
I got it. It's up on YouTube. I think it's
up there. Let me see, yup. I just got to
make it bigger. This is the one where I'm hoping
I have it.

Speaker 5 (02:02:45):
I think kind of a cool you'll see. I'm hoping
you can.

Speaker 4 (02:02:49):
Put it up on YouTube. There it is there.

Speaker 14 (02:02:52):
It is the tech opening.

Speaker 7 (02:02:55):
Here's the tech loop that for a second. It's only
like ten seconds.

Speaker 14 (02:02:58):
Yeah, it's fine.

Speaker 7 (02:03:00):
He's opening one side, then he opens the other side.
I mean, you don't see it.

Speaker 4 (02:03:05):
Stop.

Speaker 7 (02:03:06):
Then he locks it and it's over. And then here
we'll play one more time. He closes it, he opens it,
he closes it, he opens it.

Speaker 14 (02:03:15):
Now play the one from Shanna Tom.

Speaker 5 (02:03:17):
Now now play hers.

Speaker 23 (02:03:18):
I think hand placement on this is pretty huge because
you don't see his hand on there. So his hand
is somewhere in the middle to upper range.

Speaker 5 (02:03:24):
Where you open up a window.

Speaker 23 (02:03:25):
When she's doing it, she's like an inch from the
bottom of the window.

Speaker 4 (02:03:28):
I'll do the other one. I'll do the other one,
and I'll be.

Speaker 5 (02:03:33):
Cus on what people think.

Speaker 4 (02:03:35):
I'll put a poll.

Speaker 5 (02:03:36):
Up on her YouTube too.

Speaker 14 (02:03:38):
I just wonder what.

Speaker 4 (02:03:39):
Now that was the tech opening it.

Speaker 14 (02:03:41):
Yes, And at the end of her video, she reaches
for something at the top left corner.

Speaker 4 (02:03:48):
Now, this is her doing it.

Speaker 14 (02:03:50):
It's just that's her.

Speaker 4 (02:03:53):
No, that's let me do let me do away with. No,
I'm going to do away with the other one. No,
that's him.

Speaker 14 (02:03:59):
That's this is shoot her network channel on YouTube listeners
if you want to go and look at now.

Speaker 4 (02:04:03):
Look there she is, there she is. I don't know,
it looks pretty hard to me. I don't think she's
faking that.

Speaker 5 (02:04:10):
Well, look where she's trying to open it from.

Speaker 18 (02:04:16):
And then.

Speaker 14 (02:04:21):
And then she reaches for the top left corner.

Speaker 4 (02:04:26):
Yeah, what do you guys say? Do you think Wait.

Speaker 14 (02:04:32):
Till she reaches for the top left up there and
then it closes just fine or something right there she
reaches up.

Speaker 4 (02:04:39):
Okay, hold on, So we're watching this on our live feed, folks.
And and really she was complaining about the window, and
it does look stubborn to me. I mean, you can
even down there.

Speaker 16 (02:04:53):
Look at the end though, she straightens the window up.
Look at the end where she tucks the top and
moves it to the windows.

Speaker 4 (02:05:01):
Wait, a minute. She's got it that windows out of trash.

Speaker 16 (02:05:04):
She's got it in a bind.

Speaker 23 (02:05:05):
Right window is how she always trying to close it?

Speaker 16 (02:05:07):
Now watch, just keep watching. Okay, now she straightened it out,
and now it's it's fine. It's very loose in there,
isn't it.

Speaker 4 (02:05:21):
I don't know. I don't know. I you know, without
being there, we ought to send Deputy D down there.

Speaker 14 (02:05:29):
I wanted you guys to talk to her husband.

Speaker 4 (02:05:32):
Hey, Tom, how about how about I work this case
on the phone. Doesn't matter, you didn't hear.

Speaker 7 (02:05:39):
I could never duplicate that initial reaction. I never seen
a poor guy.

Speaker 6 (02:05:48):
Do we have the opposite of employee of the month here?

Speaker 13 (02:05:53):
Oh my god, that.

Speaker 4 (02:05:54):
Was funny, and it was so natural.

Speaker 7 (02:05:56):
You weren't even trying to be funny.

Speaker 4 (02:06:01):
Okay anyway, three oh three seven one three seven one
three eight two five five. Apparently he didn't want to
do that. Someone wants them to go further on that.
Someone wants to go further on that cock cockpit smell.
What happens if you smell exhaust in your cockpit?

Speaker 1 (02:06:17):
Well, you've got something leaking in somewhere. I mean, you know,
station wagons and pickup trucks, It used to be real
common even if you had the back window down just
because of draft, you could pull it in or not
not really pickup trucks, but SUVs with the hatchbag. Uh,
so you can get drafts will come in there if
you're not sealed.

Speaker 22 (02:06:31):
Well.

Speaker 1 (02:06:32):
Uh, there can be other cases where you can have
it exhaustly. They can pump in from someplace else. Carbon
monoxide could be very dangerous. So do you do want
to get that checked out?

Speaker 4 (02:06:41):
Okay? Three oh three seven one three talk seven one
three eight two five five. So any kind of odors
in the cockpit we're saying, really they're abnormal. Yeah, I
mean it should be. It should be odor free except
if you're driving nevermind. I don't get it. Never mind. Okay,
So I was just going to say unless you're driving
around with Mark, but I'm not going to do it anyway.

(02:07:03):
Three oh three seven one three eight two five five.
So listen on the on the idea of this internal
filter on a transmission, someone said it automatically is going
to get up over the years. Is that correct? And
is there a way to change just that filter without

(02:07:24):
overhauling the whole transmission? Jeff or would it be that
many miles that you would want to overhaul the transmission anyway?

Speaker 1 (02:07:31):
Now you just change it when you overhaul it. I
mean it's designed to be in there that That's what
they intended for. It was for the life of that unit.
Once you get enough particular and the filter that it's
going to cause problems, you've got other issues.

Speaker 4 (02:07:44):
Do most transmissions have internal filters?

Speaker 1 (02:07:46):
Now you mean that you have to disassemble in order
to access No.

Speaker 4 (02:07:52):
In No, it's the ones that you do at overhauled.
There were most of them like that.

Speaker 1 (02:07:55):
Now there's a good portion of them out there, but
it certainly wouldn't say most by any stretch of the imagination.
You know, the conventional filter that you can change at
a service interval is more common than not.

Speaker 4 (02:08:06):
Do you prefer the ones you can service?

Speaker 1 (02:08:11):
Well, yeah, you know, I mean obviously anytime you can
get something to keep particular from moving through. But once again,
like I said, hond has been using that design first,
you know, since the seventies with great, great success. So
there's really not you know, if it's not broke, don't
fix it.

Speaker 4 (02:08:27):
All right, We got more coming up. Genesis, Tootalexteriors, Dot com.
They do complete mold detection and remediation as well as
construction from everything on the outside of your house to
windows to siting, decks, painting, roofing, also mold detection and remediation.

(02:08:49):
Genesis Tootalexteriors dot com. Go with a sure thing Denver's
best roofer Excel Roofing dot com. You don't pay a
cent until your content time for an insurance checkup free
no obligation comparison call Compass Insurance paying too much your
coverage at dozens of insurance companies find out now three

(02:09:10):
all three seven to seven to one help. You'll think
you're his only customer when you choose Frank durand the
real estate Man dot com to list your home with
Remax Alliance three oh three nine two zero sixteen twenty two. Well,
it looks like I'll probably be able to get out
of here and go to the AOC Bernie Sanders rally. Hey, Chris,

(02:09:33):
what's going on with you?

Speaker 27 (02:09:37):
I I actually not mean personal. My wife was involved
in a accident on the tenth and she was yes, well,
she was backing out of a parking space in a
parking lot. Okay, from all the pictures and such that
I've taken and all the evidence that I personally gathered,

(02:09:58):
it appears that the u uh see other party involved
with speeding through the parking lot that's the parking lot
at my wife's work. That downside is.

Speaker 4 (02:10:07):
Well, did they did they exchange infor? Did they exchange information?

Speaker 10 (02:10:11):
Chris kind of?

Speaker 27 (02:10:15):
I actually ended up having to show up myself and
get the information out of the other driver because the
other driver was being very uh hostile towards my wife.

Speaker 4 (02:10:25):
Oh, was there any kind of official any kind of
official report on this on this accident?

Speaker 27 (02:10:34):
Did it one more time?

Speaker 4 (02:10:36):
Was there an official police report or anything on the accident?

Speaker 27 (02:10:42):
Not until afterwards. We had to file one ourselves online
because we waited like five hours and nobody showed up.

Speaker 4 (02:10:50):
Okay, that's because it's private property.

Speaker 22 (02:10:52):
Because it was on the private property.

Speaker 4 (02:10:54):
Yeah, exactly, tell me something. What will prevent someone What
will prevent and someone from saying it never happened. If
this guy says it never happened, tell me how you
would prove it?

Speaker 27 (02:11:08):
Did my wife?

Speaker 12 (02:11:11):
It was?

Speaker 27 (02:11:12):
It was out in front of my wife's work, and
so she has coworkers that didn't necessarily see it, but
they heard it happen, and they were out there and saw,
like saw the damage and and all that.

Speaker 4 (02:11:23):
I do have fun, But did they see did they
see this guy? Did they see the other guy's car? Yes,
and they got the license plate number. They can testify
that this is the car that hit your wife's car.

Speaker 27 (02:11:42):
Correct, They didn't. They didn't hit and run. We I
did end up getting information out of them, but it
wasn't through them directly. I ended up they ended up
putting me on the phone with their insurance person to
get my information, and I ended up just getting the
insurance information.

Speaker 4 (02:11:59):
All right, where does stand right now? We're running out
of time. Where does this stand right now? Chris? It
seems like.

Speaker 27 (02:12:06):
The my insurance company and the and the police officer
kind of gave us the blowoff because it was on
private property. But they're trying to right that's right between
the two parties.

Speaker 4 (02:12:17):
That's right. That's what they're gonna do. So here's the
only thing you here's what you do, Chris. Let me
tell you what you do. It's very simple. Your wife,
if it's her car or your car, you will sue
the other driver in small claims court. You will use
the photos you took and you will use the testimony
of her employees that they saw it go on, and

(02:12:40):
they saw this guy's car and he's the one that
did it, and you're going to get a judgment in
small claims court. That's the way you're going to do it. Okay,
you're not going to get your insurance. You're not going
to get his insurance to pay for it.

Speaker 27 (02:12:58):
That's kind of what I'm fearing is.

Speaker 4 (02:13:01):
But once you go after him, he's gonna put in acclaim.
But you have to go after him personally.

Speaker 21 (02:13:09):
Okay.

Speaker 4 (02:13:12):
Now, you do have witnesses. You do have witnesses.

Speaker 27 (02:13:19):
They I have witnesses that say it happened. I don't
have witnesses that saw it happen. That's the problem.

Speaker 4 (02:13:25):
I'm asking you. When they went outside, did they see
this guy's car at the scene damaged?

Speaker 1 (02:13:34):
Yeah?

Speaker 4 (02:13:35):
Look, Chris, you know what it's like pulling teeth. So
if you get this information, you take him to court
and you get a judgment. If you can't collaborate the story,
he can deny it ever happened. I'm Tom Martine. Hey,
Jeff Fick KIMMERA transmission, Thank you very much. Six nine
three fourteen hundred Kevin Colkin shared an Auto Tech four
five five seventy two forty two. Remember, folks, have a

(02:13:55):
great weekend and save all your problems for me.