The Troubleshooter 8-6-24

Episode Transcript

Speaker 1 (00:00):
Yea ripped up.

Speaker 2 (00:07):
Need advice, so you don't have.

Speaker 3 (00:12):
Come runs as fast as we can.

Speaker 2 (00:16):
Shooter's gonna help coming.

Speaker 3 (00:19):
Dix is the Troubleshooter Show now Tom Martino.

Speaker 2 (00:25):
Heye, Tom Martino here, Welcome to the show. This is
I love saying the only show was kind of anywhere
in the universe where we solve problems, answer question, take complaints,
make your life a little easier. And I like bragging
that we have recovered I mean really more than a
half a million, half of half a billion dollars over

(00:46):
the years and cash, merchandise, exchanges, refunds and services. That's
our barometer on what we have gotten for consumers over
the years. Of course no one else does it, so
oh I guess, I guess nowadays people are doing it.
But if you want to keep track of dollars, more
than a half a billion dollars for consumers, and we

(01:10):
basically lost track. We we recover so much in any year,
but we can't help everyone. Sometimes it's you know, like
we give services away, for example, with with our attorneys,
our accounts, our doctors. We can't always solve a problem,
but we try, we really really try. So Welcome to
the show. The number is three oh three seven one

(01:34):
to three talk three oh three seven one three eight
two five five. Brian Burns is with me today Compass Insurance,
and he is really here to talk about what I
call the insurance crisis. There is an insurance crisis going
on around the country and many, many insurance companies are

(02:01):
changing the way they do business. Insurance is not a right,
it's something you purchase. By the way, It's one of
the few industries that I believe are evil. I mean truly,
I do. I really mean that. I mean, the entire
establishment wasn't meant to be, but it became that way.

(02:25):
It is told the only way it makes money is
by denying claims or reducing claims, that's my opinion. And
they're predicated on not giving consumers what they need because
of profit. Again, profit's the way of the world, but
in insurance it's a rare bird. They actually go into health.

(02:51):
For health insurance, for example, they did what was called
managed care. Now, at first, that was supposed to get
rid of the scumbags, the scumbags that were take doctors
that were taking advantage of the marketplace, so they say so.
They came in as a savior, and what they said was,

(03:14):
we're going to tell you how much you can make
and what you can treat under our plans. So they
actually put up pricing and structures and rules not for
the best care of the patient, but for the best profit.
That's it totally. So it starts out supposedly with lofty

(03:39):
ideas we're going to spread the risk and help people,
but then it turns out to be how much can
we fleece from people control on the medical end and
make profit. Now with homeowners and everything else, same thing now,
of course, homeowners insurance for years we've been spoiled. It's

(04:01):
the only insurance where we expect full replacement. There is
no other insurance where we expect full replacement. We don't
certainly ever expect it with cars, We don't ever expect
it with anything we own. We expect with what we
own to get paid for what it's worth when it's destroyed.

(04:22):
That goes for anything, that goes for anything. But when
it comes to homeowners and contents, we have been spoiled
and lured into the one replacement value. Brian Burns Compass Insurance.
How long has full replacement been going on? Is it

(04:44):
from the very beginning, and why is it common? Why
is it full replacement?

Speaker 4 (04:48):
It wasn't from the very beginning. They've modified the insurance
forms over time. But you know, what we would be
used to in the last thirty years has definitely been
replacement cost, probably.

Speaker 2 (05:02):
Even more than that, but for everything, for jewelry, for
well schedule and no, no, but but but still right,
it's it's presumably for full value.

Speaker 5 (05:11):
Right A home is bv yep.

Speaker 4 (05:15):
Replacement cost of personal property that all got modified auto
is not there. But yeah, but home insurance, You're right,
it did change at some point and became just the norm,
and now you're starting to see them take a bit
of that back, specifically.

Speaker 2 (05:31):
On the roof JR. What's your comment?

Speaker 6 (05:35):
Hey, hey, Tom, I'm down here in colorall springs at
calling you guys all the time. Man, I'm you know,
I'm sixty nine. I own my house plus two other
little rentals that I rent out, and they force you
to have insurance, which okay, I get it. Of course,
now they can raise prices wherever they want, and now
that's forcing me to raise my renters, you know, because

(06:00):
my premiums are going out.

Speaker 2 (06:02):
But what I want to ask you something. I want
to ask you something, JR. If you were not forced
to have insurance, are you telling me you would not
have insurance?

Speaker 6 (06:13):
I would have minimal coverage. I have three homes that
are not in a fire or flood zone.

Speaker 2 (06:18):
What do you mean by minimal coverage?

Speaker 3 (06:20):
What do you mean by that minimum minimum?

Speaker 6 (06:22):
I would have minimal I mean to pay like my
little one hundred and sixty seven thousand dollars home that
I that I live in, my little three bedroom, two
bath that's you know, built in the sixties. I I
pay forty two hundred a year.

Speaker 2 (06:40):
But I need to know what you mean by And
Brian wanted to comment on that. But I want to
know what do you mean by minimal clevercy. I don't
understand that because here's the deal. No, you must insure
it for its value.

Speaker 6 (06:55):
Well well yeah, yeah, no, and I get that, but
it's the insurance company going, Okay, my house one sixty seven.
Now they're saying it's value at four point fifty nine.
Prices just continue to go up, and it's putting not
just seniors. I'm in a pretty good shape myself.

Speaker 2 (07:11):
No, I know what you're saying. You're saying it's forcing
all expenses to go up. That's absolutely correct, whether it
be a rental or whether it be a single family
home that you own. And of course mortgage companies will
not put a mortgage on a property unless it's insured
for its its rebuild right right. And you don't get
to stop, Tom, Well, it doesn't stop. It doesn't stop you,

(07:35):
It really doesn't stop. That's the answer. You must ensure,
and I go for You must ensure for the value. Okay,
I get that there, because really what people reason sometimes
is I'm never going to have any single loss more
than let's say fifty grand or one hundred grand, So
that's all I want to ensure it for.

Speaker 1 (07:54):
Now.

Speaker 2 (07:54):
What happens then if you destroy something, your whole house,
then you're out. You get one hundred grand and you out.
But the mortgage company would never stand for that. I
wonder if people had, let's say, theoretically, Brian, we didn't
have so many mortgages and people owned homes. What I'd
like to know is would people have a right to

(08:15):
under insure? Well, do I have a right to do that?
Well in my house, Let's see, my house is paid
for and I don't want to insure it for I
want to save money. In fact, I don't have to
carry insurance.

Speaker 4 (08:25):
That's right, That's what I was gonna say. There is
no requirement of carrying home ownerns insurance, but.

Speaker 2 (08:30):
I buy just liability.

Speaker 4 (08:32):
Yet you could get you can get premise liability. Yes,
I have companies that would offer premise liability. But the
whole point to what the caller was just saying is
you obviously have a mortgage because that's the only requirement.
Your mortgage company would require you to carry home insurance.
But it's not a state requirement. It's not a governmental requirement.

(08:52):
It's not like auto insurance. No, it's not auto insurance.

Speaker 2 (08:55):
So if you have your house paid for, so so theoretically,
if I have a house paid for, I don't have
to pay Let's say I don't know what this house
costs about six grand a year more or more more? Even?

Speaker 3 (09:09):
Yeah?

Speaker 2 (09:10):
Okay, so I mean in ten years I got eighty grand.
But if I get a claim in between, that eighty
doesn't mean anything, and I can lose all my equity
because I couldn't rebuild, right I mean, so.

Speaker 4 (09:23):
Yeah, to me, the way to go about it is
if you have that money and you want to minimize
the cost of insurance, what do you do? Go to
the highest deductible you can or almost put the roof
on yourself. If you're like, I'll take care of a
roof if something happens, carry a really high deductible.

Speaker 2 (09:39):
Well, I have a stone roof. What are the chances
of my roof really being destroyed?

Speaker 5 (09:43):
Very little?

Speaker 4 (09:44):
And that's the point. Anybody that has a concrete.

Speaker 2 (09:46):
Tool, I get a discount for that.

Speaker 5 (09:47):
You do, and we carry a higher deductible for it.

Speaker 4 (09:49):
So but anybody that has a concrete tile roof or
one of these roofs like March roof is one of.

Speaker 2 (09:54):
Those that is almost high improoved.

Speaker 4 (09:55):
Right, those are the ones to me take advantage of
the the fact that you put the money in on
the roof and go really high deductible for wind and hail,
and we really reduce your premieer.

Speaker 2 (10:05):
We got to take a break. Now, here's what's on board.
David wants to talk about a rental carn. Paul wants
to talk about Venezuelan gang issues in Denver. Regina wants
to talk about an attorney taking advantage of her parents.
Let's go. We got more coming right up. Go with
a sure thing Denver's best roofer Excel Roofing dot com.

(10:28):
You don't pay a cent until you're content. Time for
an insurance check up free, no obligation. In comparison, call
Compass Insurance paying too much your coverage at dozens of
insurance companies find out now three O three seven to
seven to one help. You'll think you're his only customer
when you choose Frank durand the real estate Man dot

(10:48):
com to list your home with Remax Alliance three three
nine two zero sixteen twenty two. Hi Tom Martinez here
at three O three seven one three talk seven one
three eight two five five. Let's move on, David, what's

(11:08):
going on with this rental car?

Speaker 3 (11:10):
David, Tom, thanks so much for taking the call. Longtime listener,
Thank you, appreciate all that you do.

Speaker 2 (11:17):
Thank you, David. What's happening well?

Speaker 3 (11:19):
My wife and I left the Denver area where now
in Florida about a year and a half ago. He
just recently took a trip to Houston, Texas to visit
a friend for a couple of days, and we rented
a car from six six T Car rental agency. Nice
looking car. Everything looked fine and this morning.

Speaker 2 (11:41):
Okay, what's the name of the agency again, it's not
one of these, not not Avis or not one of
the run of the mills. It's a private one.

Speaker 3 (11:48):
But they do have a representation there at the airport.
It's sixt.

Speaker 2 (11:56):
Says in Sam.

Speaker 3 (11:58):
Yes, that's correct, Sam. I as an igloo x as
an X ray. T isn't Tom?

Speaker 2 (12:05):
Okay, sixth got it? So what happened?

Speaker 3 (12:08):
So I woke up this morning and I had an
email stating that I had damage on the vehicle and
we owed them thirteen hundred plus dollars. Yeah, attached to
that email or photographs. Yeah, and these little march you
would never see it walking up to the car. They

(12:30):
look like they could have been made by a car work.

Speaker 2 (12:32):
Did you have a condition before? Did you have a
condition report that you signed off on before you rented?

Speaker 3 (12:41):
I'm sure I did.

Speaker 2 (12:44):
That's what I do, and that's what everyone does. That
you walk around the car and they tell you to
note any damages. Now you note the damages. You never
really know if they write it down accurately or do
you take the time to do that, or sometimes they say, well,
we don't care about anything if it's smaller than dime
or whatever. But I don't know what they told I
don't know what they told you.

Speaker 3 (13:04):
They really didn't tell me anything. And I should have
photographed the entire car. But if I had photographed the car,
you still wouldn't have seen what they're pointing out to
me because these are like road I know.

Speaker 5 (13:18):
You send us the picture so we can all get
a look.

Speaker 3 (13:21):
I will be happy to do that. Let's do that.

Speaker 2 (13:24):
That's a good idea.

Speaker 3 (13:25):
Mark, I'm on my phone. Let me go open up
my email, Ken and by the way, we can put
you on hold and let you do that.

Speaker 2 (13:31):
I'm going to do that, Okay, hang on, I want
to see the pictures. That's a great idea. Paul the
Waterman is on the line too. By the way, the
best water systems at the lowest prices. He's not on
to talk about water, although I just wanted to let
you know that I have the water system wonderful fourteen
hundred dollars. While the drinking water you can drink Paul
the Waterman or it's waterpros dot net. But you're calling

(13:51):
about something else.

Speaker 7 (13:52):
Fall Yeah, I'm concerned. At the top of the hour
before you show started, there's a news about ninety one
people are going to have to move loose their home,
and Aurora said, it's the.

Speaker 2 (14:05):
Wait, ninety people are going to have to what.

Speaker 1 (14:09):
Move up, move out, move move away, Aurora.

Speaker 7 (14:13):
The news article on your station said because the code violations.
That then there was a person they played a clip
of one of the managers property managers. They're stating that
it's because of the Venezuelan gang violence. Now, I saw
a clip on this on Twitter or x at the
same time as around the same time when they had

(14:35):
those three thousand Venezuelan migrants that that blockaded a target
store in Aurora. Yeah, protest the election.

Speaker 2 (14:43):
Yeah, and so there's not yeah whatever they were that
was about the home elections, right right.

Speaker 7 (14:51):
So then at the same time there is a story
about this apartment complex in Aurora, and so I just
it's concerning, and I think this is only maybe the
tip of iceberg was something like this.

Speaker 2 (15:02):
Well, I didn't realize, you know, I did not realize
for code violations.

Speaker 8 (15:06):
So I'm not sure exactly what's going on here. I
saw something last night on the local news that was
talking about the gangs as well, but I'm not exactly sure.

Speaker 5 (15:16):
While they're shutting it down.

Speaker 2 (15:17):
It says here that the City of Aurora is debunking
claims that an Aurora apartment building has been I don't
trust them.

Speaker 5 (15:27):
I don't trust the City of Aurora as far as
I could throw them.

Speaker 2 (15:31):
The building is operated by CBZ Management and that's what
we're talking about near Anshoots. And it says that the
issues date back years before this immigration thing. But apparently
a lot of people are saying that it's unlivable due
to the street the Venezuelan street gangs. So I'm not sure.

Speaker 8 (15:53):
Well, here's a statement that came out by the Aurora Police.
It said the city the Aurora Police Apartment are also
aware of concerns at the national level that members of
the Venezuelan prison gang have arrived in the Innate and
the United States and established organized crime sales in cities
throughout the country.

Speaker 5 (16:14):
Yeahs Biden.

Speaker 7 (16:16):
Yeah, So this is I'm gonna be this is going
to be. My concern is that this is going to escalate.

Speaker 2 (16:25):
Well, I don't see where it won't escalate. I mean,
not just with Venezuelan gangs, but who the hell else
is coming through We don't know.

Speaker 1 (16:34):
Now.

Speaker 2 (16:35):
I'm not one to say, oh everybody, you know, they're
all they're on uh they're you know, they're unloading their
insane asylums and they're how to how to stray prisons
and prisons. I don't know if that's true. I mean that,
and and I don't want to be true, and I
don't want to make it sound like everybody coming to
this country for asylum are really people uh looking to

(16:57):
commit crime? Okay, now obvious we don't know how many
because we don't have any way of screening them. So
we are letting everyone in, now, you know, So you
just figure it out. We're gonna have good and bad
and ugly. It's gonna be it's gonna be nasty. What

(17:18):
do you do about it?

Speaker 7 (17:20):
Well, the last thing is that yesterday the story broke.

Speaker 1 (17:24):
Ninety over ninety on the.

Speaker 7 (17:26):
Suspected terror lists were released by Ice. They came through
the cross the border illegally, ninety of them on the
expected or terror lists. Excuse me, we're released into this
country by Ice.

Speaker 8 (17:40):
Well, Paul, that's what happens when people vote for people
that want open borders. It's not there's there's nothing hidden
about it anymore. The far left wants open borders. So
that's who got in office, because that's who the people
voted for.

Speaker 2 (17:55):
I mean, that is true. You do you do get
what you vote for. I mean, look at we do
we have. We have you know, closed borders and open borders.
Can't there be like reasonable borders. I mean, I don't know.
I listen, this thing sucks, Paul, I don't know where

(18:16):
it goes. But as far as these you know, think
about this, prior to two weeks ago, I've never heard
of Venezuelan gangs ever. Now all of a.

Speaker 5 (18:27):
Sudden in the news Forever Venezuela and their crime rate has.

Speaker 2 (18:30):
Dropped so much. But I'm talking about here. I'm talking
about here in Denver, Mark. I never heard about Venezuelan
gang violence in Denver before prior to that election. That
was the first time I ever heard about Venezuelan gangs.
When the Venezuelan elections happened and they worked, they took
to the streets in Aurora, I know. I mean, I'm
just saying me personally, I hadn't heard about them. They

(18:52):
weren't in the news a lot. As far as in America.
It might be a big deal in Venezuela, but I
never knew it. I mean I would have maybe approached
things a little differently than venturing out to these communities
trying to help people. What I would have been a
bit more cautious. Maybe I didn't personally encounter I don't

(19:12):
even know what I would. I mean, I didn't see
anything that looked apparently dangerous or like gangs, but apparently
it is a problem. And I don't know. I mean,
if they were in a gang in Venezuela and they
all came here, they're still in a gang, right, and Paul, I.

Speaker 7 (19:32):
Appreciate they're not going to leave.

Speaker 2 (19:34):
Yeah, thank you, Tom, I mean appreciate the observation. You're
not the only one. I'm getting texts about this, And
I did get other texts, and I didn't know really
how to handle them, to be honest with you, I mean,
because I don't know what to do other than to
I don't know, other than to talk about it.

Speaker 5 (19:51):
Hey, what not like the typical let's take a break.

Speaker 8 (19:54):
I'm going to put those pictures up of the damage
to the car on our YouTube channels where everybody can
see them.

Speaker 2 (20:00):
Thank you. And I want to remind people you can
google excuse me, you can text my personal Google phone
seven four seven nine nine fifty two eighty seven four
seven nine nine nine fifty two eighty three oh three
seven one three Talk by the way eight eight eight
Heating dot com will check your AC This is the

(20:21):
time you want someone honest and someone who has great
equipment if you ever need it, and they're giving free
second opinions three oh three seven seven zero two seven
seven six Go with a sure thing Denver's best roofer
Excel Roofing dot com. You don't pay a cent until
you're content. Time for an insurance check up free, no obligation.

(20:47):
In comparison, call Compass Insurance. Pay too much your coverage
at dozens of insurance companies find out now three oh
three seven seven to one help. You'll think you're his
only customer when you choose Frank durand the real estate
Man dot com. List your home with Remax Alliance three
all three nine two zero sixteen twenty two. Hi Tom Martino,

(21:14):
your troubleshooter threeh three seven to one three talk three
oh three seven one three eight two five five. All right,
now let's continue. We have a lot to talk about here.
David sent us some picks of the damage to his
rental car. And what's really odd is how weird it is.

(21:40):
I mean, how how it's not much at all? Mark,
what do you think about that so called damage?

Speaker 9 (21:46):
Uh?

Speaker 2 (21:47):
I see it. I mean, my goodness, it's everywhere. I mean,
but what do you think is exaggerated or not? I
think that car needs some work done. I mean, I
don't know, okay, saggerated how much it costs to fix it?
But I put the pictures up on the YouTube channel.
It's evident something scratched it. I don't know if car

(22:08):
wash or what. Okay, that's really Yeah, it's really strange.
It really is strange because it is not as let's say,
it's not as harmless as he said. But did he
do it? David?

Speaker 5 (22:27):
And David you must have some idea of what that
was from?

Speaker 2 (22:31):
Yeah, David, come on, man, are you there?

Speaker 3 (22:34):
Tom?

Speaker 2 (22:35):
Yes, sir.

Speaker 3 (22:36):
If you look at the two headlights on either side,
the markings are almost identical, which made me kind of
look at it going, could it be a car wash
kind of thing? This could be?

Speaker 2 (22:50):
Are you suggesting they are you suggesting they're doing this
on purpose? Well, listen, I don't.

Speaker 3 (23:00):
My wife suggested that perhaps employees can if they point
out enough normal wear and tear of stone, nicks or
whatever that might show up if they get a claim
that somebody.

Speaker 2 (23:16):
No, but I Mark, I can see where this is normal,
though I don't think it was normal to me. I mean, Mark,
when you say it needs work, I don't think you
can say like I don't. I mean, I think you're
going to get you can buff those out. No, I'm
not saying that at all. But how do we know

(23:37):
it's not accumulated? How do we know?

Speaker 1 (23:39):
ID right?

Speaker 2 (23:40):
I mean when I run a car, I walk around
it with but Mark, I wouldn't have known. I don't
think I would have noted this damage if I rented the.

Speaker 3 (23:49):
Car, That's correct.

Speaker 2 (23:52):
I think it's too small to note. I I kind
of agree. Look at what I meant was I acknowledge
the damage. But I'm not saying I acknowledge that it's
something you could be responsible for. For goodness sakes, I
mean there's too many little their tiny little marks. I
don't know. Are they trying to collect from you?

Speaker 1 (24:14):
Yes?

Speaker 3 (24:15):
One thousand, three hundred seventy one dollars and twenty five cents.

Speaker 2 (24:19):
Now here's what I did one time years ago. This
was years ago. We actually sued, or the consumer was sued,
and in his defense we got him an attorney who
did discovery and we actually found I remember this like

(24:42):
it was yesterday. We found that they had done this
to the previous renters as well, and that the damage
was noted to previous renters. Through discovery, we contacted previous
renters of the car. I mean, it took some doing,
but we just had had a feeling that this place

(25:02):
was shady. Now I'm not saying this is shady, but
I would fight it. This is They're too little. They're
too little. I would have never walked around this car
and noted those marks ever. Ever, it's not like a
normal damage, you know, like a dent or a ding.
Look at that, Brian. Look at that. Brian is in

(25:25):
the business of repairing. I mean with an insurance. Look
at Brian. Come on, I mean, what do you think
of that?

Speaker 3 (25:32):
Look at that.

Speaker 4 (25:33):
I've rented many cars. I don't know if I would
have even taken note of that.

Speaker 10 (25:37):
I know it.

Speaker 2 (25:38):
Do you have a condition? How many miles on this car,
by the way, when.

Speaker 3 (25:42):
You took it, I don't know if it's on this
of course it is on the paperwork. This is a
claim for damages, so it does not list as far
as I'm looking at it.

Speaker 2 (25:55):
Yeah, but your rental agreement? Do you know how many
miles were on the car when you took it?

Speaker 3 (26:01):
I do have that, but I'm away from my home
right now.

Speaker 2 (26:04):
Okay, I want you to get that information for us.
I want to continue this, David.

Speaker 3 (26:08):
Now, I would appreciate it. Now. I know that my
wife did some research online about this car rental agency.
They're very large in Europe, by the way, and a
local affiliate of Fox Station for whoever the complaintant was
that she was reading about online. Contacted their customer service
unit and they just dropped all the chargers. They said,

(26:32):
never mind, you owe us nothing, And I.

Speaker 2 (26:34):
Mean I would like I would like to know. First
of all, you need to ask for the condition statement
for your walk around. But you don't even remember doing one,
do you. No.

Speaker 3 (26:45):
They gave us the key and just said, okay, if
you never.

Speaker 2 (26:48):
Did a condition statement, that's going to be on them,
because how are they going to show that you did
it and it wasn't there before? Are you sure you
need to go through your paperwork? David?

Speaker 5 (27:00):
What's that mark, probably in the rental agreement itself.

Speaker 4 (27:03):
Yeah, I bet it is. But there's some that he
had it. He signed off on it without even knowing
that that's what.

Speaker 2 (27:09):
Well, let's look. I want you to look at all
the papers you signed, David City, David, did you put
it on a credit card that might cover this for you?

Speaker 3 (27:18):
The card, I'm not certain if they would cover it
for us.

Speaker 2 (27:21):
Yeah, Now, Brian, what about insurance? What covers this? Well,
this is not like an in It doesn't look like
an incident.

Speaker 5 (27:30):
We don't even know what happened. He has no incident.

Speaker 2 (27:33):
Well, there's too many little specs all over. It's not
like it happened once.

Speaker 4 (27:37):
Yeah, was it a sandstorm or something? I mean, I
just don't know how. I would love to see pictures
before he took the car. Sometimes they go around and
do that, you know that condition statement. Last time I rented,
they did pictures of the car before I rented on
the iPad.

Speaker 2 (27:51):
Yeah, but I think even pictures wouldn't have picked this
up unless you went right up to it. Come on, man,
I would not Man, I'd never pay this. Are they
demanding payment or did they already charge you?

Speaker 3 (28:04):
No, they're demanding payment.

Speaker 2 (28:06):
You better you better stop that credit card. By the way,
you better make sure they don't tap the credit card
you used.

Speaker 3 (28:13):
Okay, we'll do We'll do that right away.

Speaker 1 (28:15):
Then do that right away, and.

Speaker 2 (28:17):
Then I would start to I would look at every
single paper you signed. Call us back. I'm gonna mark
this pending. You got to call us back. Man, We
don't have enough information to go on. Okay three oh
three seven one three A two five five. We got
more coming up on the Troubleshooter Show. It's important that
you know that when you are facing this heat, another

(28:39):
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(29:05):
sure thing Denver's best roofer Excel Roofing dot com. You
don't pay a cent until you're content. Time for an
insurance check up, free, no obligation comparison call Compass Insurance
paying too much your coverage at dozens of insurance companies.
Find out now three oh three, seven to seven to
one help. You'll think you're his only customer when you

(29:27):
choose Frank durand the real estate man dot Com to
list your home with Remax Alliance. Three oh three nine
two zero sixteen twenty two. Hi Tom Martino, your trouble
shooter three oh three seven one three talk three O
three seven one three eight two five five. So listen.

(29:49):
I don't know if you're looking at these damage pictures,
but there, I think it's normal road rash. I think
these cars get stuff like this overtime. Now, no, it's
not optimal, and my car doesn't have that many things.
But I can't you can't necessarily blame someone for renting
it one time for these problems. So I want this
guy to go back and look at his rental agreement

(30:11):
and a bunch of other things. We got to analyze this.
It does not look good by the way, three oh
three Martino, let me explain that number three oh three
six two seven eight four sixty six. That number not
only comes to the show when we're on the air,
but it comes to our offices twenty four to seven,
and we promise you that if you use that number

(30:33):
three oh three Martino, three oh three six two seven
eight four sixty six, we will get back to you
and you won't have to stay on hold. Hey, Regina,
you say an attorney is taking advantage of your parents?
What is what does that mean?

Speaker 11 (30:52):
Uh?

Speaker 12 (30:53):
Yes, he he is avoiding my mother's phone calls. He was,
I'm getting a hold of insurance, the insurance companies now
had that had paid out for my mother's accident.

Speaker 2 (31:05):
And okay, so that's what it's about. You hired or
your mom hired a personal injury attorney.

Speaker 10 (31:14):
Yes, And what happened.

Speaker 12 (31:16):
She had shoulder surgery, you know, a year I think
it was a year and a few months after she said,
you know, after the accident, she told him to go
ahead and close out the case. She already did her surgery,
she did her physical therapy. This happened in April twenty
twenty one. I'm not sure how long it is before
they actually can fully pay you out or whatever, but you.

Speaker 2 (31:40):
Know, it was in April. The accident was in April
twenty twenty one. Yes, it was okay, and so the
attorney handled it. And what did the attorney do wrong?
Is it a man or woman attorney?

Speaker 13 (31:53):
It's a man?

Speaker 2 (31:54):
Yeah, okay, So what did he do wrong?

Speaker 12 (31:57):
In two thousand? In May two than twenty three, he
told her, after numerous attempts to contact him without no answers,
wanting find my mom, wanting her final payment, you know,
to close out the case, find me. He called her
in the office in made twenty twenty three and said, okay,
I will pay you your payments. I went with them.

Speaker 2 (32:18):
Wait a minute, wait a minute, wait a minute, wait
a minute. Way it happened in April twenty twenty one,
and then apparently he made a settlement. He said, it's
time for your payment. I need to know this. Did
she approve a settlement?

Speaker 12 (32:32):
She never there.

Speaker 3 (32:33):
So this is the thing.

Speaker 12 (32:34):
There's no paperwork. She signed over three checks to him
like he called her in prior to that and said,
please sign over these checks with you know, sign them
over to me.

Speaker 2 (32:45):
So she signed him over and hold on, Regina, Regina.
It happened in April twenty twenty one. Did she go
in three times to sign checks or once to sign
three checks?

Speaker 1 (32:58):
Yes?

Speaker 12 (32:58):
It's like, yes, you want three times, three times?

Speaker 2 (33:02):
Yes, okay. So each time they sent a check she
signed it. And when was that? Was that before May
of twenty twenty three?

Speaker 14 (33:10):
Yes?

Speaker 1 (33:10):
Yes, okay.

Speaker 2 (33:12):
So after that she signed three checks over to him.
Does she remember how much those checks were?

Speaker 12 (33:18):
Yeah, one was fifty thousand, another one was twenty nine thousand,
seventy three and twenty four cents, and then the other
one was one thousand, five hundred and seventeen seventy six.

Speaker 2 (33:31):
Okay. Now, so she signed three checks and each time
she did that, what did he say he would do
with the money? So, but was there more money? So
that's like eighty thousand dollars? Was there more than that?

Speaker 12 (33:48):
Well, I'm finding out now there is an extra because
I called the insurance company to get more information now
that he's avoiding her. They said there's another ten thousand
dollars that's not even supposed to be related to like
it's supposed to be split or something like a portion
to him and my mother was ten thousand dollars. And
she never signed that check over to him. They said

(34:09):
that was dated December twenty second, twenty twenty two.

Speaker 2 (34:13):
Okay, so then they're okay, So she signed over three
checks and then she and then there was another check.
So what happened? And how do you know there's another check?

Speaker 12 (34:27):
Because I called I called Progressive.

Speaker 2 (34:30):
The one that Okay accident.

Speaker 10 (34:32):
With was they were suing.

Speaker 12 (34:34):
They said that they only sent over fifty thousand, which
she already signed that over to him. But then they said,
you're going to have to call her insurance with her
insurance was Farmers.

Speaker 2 (34:45):
Yeah, but I don't I still don't understand. How do
you know there was another ten grand through Farmers?

Speaker 12 (34:51):
I called Farmers Insurance.

Speaker 2 (34:53):
That was her insurance that paid that. All right, hold on,
we need to get John Fuller on to talk about this.
We really really need him. I'm Tom Martino. We have
more coming up. Pltus get your calls in three oh
three Martino three oh three sixty two seven eight four
sixty six. Go with a sure thing Denver's Best roofer
Excel roofing dot com. You don't pay a cent until

(35:15):
you're content. Time for an insurance check up, free, no
obligation comparison call Compass insurance paying too much your coverage
at dozens of insurance companies find out now three oh
three seven seven to one. Help you'll think you're his
only customer when you choose Frank durand the real estate
Man dot Com to list your home with Remax Alliance.

(35:37):
Three oh three nine two zero sixteen twenty two. Yea ripped.

Speaker 1 (35:47):
News you need so you.

Speaker 14 (35:50):
Don't have.

Speaker 1 (35:53):
Runs as we can.

Speaker 2 (35:56):
Shoot 's gonna help.

Speaker 5 (35:57):
Come is the Troubleshooter Show.

Speaker 2 (36:02):
No, Tom Martino, Hi, Tom Martino here, Welcome to the show.
Three oh three seven one three talk seven one three
eight two five five. By the way, this hour break
that brought to you by eight eight eight Heating dot
Com for honest assessment of your AC replacements or second opinions.
I want you to give these guys a shot. You

(36:23):
will like them honesty integrity eight eight eight Heating dot
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Speaker 8 (36:30):
Hey Tom, give out. We just had a caller looking
for compasses info.

Speaker 5 (36:33):
We need to give that outroal Yeah.

Speaker 2 (36:35):
Three oh three nine nine six nine thousand. They do
the insurance check up three oh three nine nine six
nine thousand. Let me tell you how honest they are
with a checkup. We've had people been with them for
years and then all of a sudden they can't beat
the price that they found somewhere else, Brian, Why does
that happen? I don't understand that part of it. I

(36:56):
mean because now obviously you can't say you're the cheapest.
You're not. But because you shop so much, you've always
been the most reasonable for me. But there are times
even people friends and family that we all know find
a better deal and it's not because they're not happy
with you. Why is that? Well, and that that's a testament,

(37:16):
by the way, to their honesty. That's a testament to
their honesty. Go ahead, Yeah, you can't.

Speaker 4 (37:21):
We can't quote every single carrier because there's terriers that
we can't represent. You know that, Like we're talking about
companies where if you represent, that's the only.

Speaker 5 (37:31):
Company you have.

Speaker 4 (37:32):
So that the idea behind that is if you do
go to one of those carriers, you won't never have
anybody shop it unless you do it.

Speaker 5 (37:38):
Because true, if they beat.

Speaker 2 (37:40):
You, if they beat you one year, they may not
beat you the second year, and you'll never know.

Speaker 4 (37:44):
We won't know, So you know, Yeah, I've had plenty
of conversations where someone has sent me quotes and it's
lower than anything I can find, and I just tell
them listen, I'll tell them the difference in the in
the cos and in the policies, and that may or
may not be enough to sway to want to stay
or just say you know what I right now, I
need to have this lower price. And I said sure,

(38:05):
and I usually offer higher deductibles if we have the
option for that.

Speaker 5 (38:09):
But yeah, I mean, like I.

Speaker 4 (38:11):
Said, especially in this market, insurance companies are not trying
to write new customers.

Speaker 5 (38:18):
It just isn't.

Speaker 4 (38:19):
I've never been in the industry at a time like
you're not advertising, they don't want new business. I'm telling you,
we have companies that are pulling out that they just
are saying no new business, or they're saying it has
to be that perfect risk. So I'm just thankful we
have some companies that are still wanting business.

Speaker 2 (38:37):
Now, I want to get John Fuller on. Is he around?
I know he's coming up on a spot. Is he
around where he can talk about this problem? Do you know?

Speaker 5 (38:51):
I shall try to track him down?

Speaker 2 (38:53):
Thank you, Mark, Regina. This is for Regina. Now let's
talk to my Hey, my you say you were ripped off.

Speaker 11 (39:06):
My fan, not me, sez oh your family, Yeah.

Speaker 2 (39:11):
My child is okay, let's let's take it one step
at a time. What happened?

Speaker 11 (39:17):
Uh, my fans, she lived in a Carolado. Yes, he
had a firm and ceylon. That's her when he saw
what with thirty thousand dollar shoe over the business and.

Speaker 2 (39:30):
Now hold on thirty thirty thousand dollars for what? Dear?

Speaker 11 (39:34):
No, one hundred thirty thousand for what?

Speaker 15 (39:39):
Oh?

Speaker 2 (39:40):
Oh?

Speaker 11 (39:40):
No, her busst'tess.

Speaker 2 (39:44):
My friend, hold on, hold on mine. I'm sorry for
the I'm sorry for my lack of understanding you because
of the accident. She spent one hundred and thirty thousand
dollars to open did you say a bank account? Oh?

Speaker 3 (39:58):
But the busseness for But it's.

Speaker 2 (40:01):
A business, got it? So she spent one hundred and
thirty for a business? What kind of business?

Speaker 16 (40:08):
Uh?

Speaker 11 (40:08):
Let's see you look like a second okay?

Speaker 2 (40:12):
Mm hm, So she spent one hundred and thirty thousand dollars.
Did they call?

Speaker 3 (40:23):
They can to see.

Speaker 11 (40:28):
I want to ask a question, na Vena money Ray
got her? His name Rina money Ram.

Speaker 2 (40:38):
Okay, I want to ask a question real quick. Did
she pay this money to someone to buy a business?

Speaker 11 (40:46):
No, she she's trying to open her own busn't it?

Speaker 2 (40:50):
Okay? And where and with this money? What did she
do with this money when she tried to open her business?
Is this what she spent What did she spend the
money on?

Speaker 14 (41:02):
I don't know.

Speaker 11 (41:02):
My friends just lift normally and to get my friend
ten percent for perfect And now she cut all her off,
her cell phone, her office, her emails, and my friend
cannot call contact with her anymore.

Speaker 2 (41:18):
Okay, So your friend, what is your friend's name?

Speaker 11 (41:24):
He is u O and she lives in Corolado, got it?

Speaker 7 (41:29):
And she.

Speaker 2 (41:31):
She loaned money to this person. Yes, and she never
got it back. Yes, okay, so.

Speaker 11 (41:41):
No, No, The deal is she had to play for
film on October thirty this this this year, but now
she's film trying to call her to mayl home, she
never answer, and she cut all her cell phone, her
wasn't her phone, her email, her fist phone and so right.

Speaker 2 (42:01):
Right right, so she can't find this person.

Speaker 6 (42:04):
Yes, exactly, exactly.

Speaker 2 (42:07):
Okay, I want to ask something, my what language do
you speak?

Speaker 5 (42:11):
If we get someone to help Vietnamese?

Speaker 2 (42:14):
Vietnamese? Okay, and the friend you have in Colorado, does
she speak English? No?

Speaker 11 (42:23):
No, no, no, she man not a lot?

Speaker 1 (42:26):
That's you tell me?

Speaker 11 (42:27):
Yeah, you can't call me, let.

Speaker 1 (42:28):
Me call her.

Speaker 2 (42:30):
Yeah. But when we call her, does she speak English?

Speaker 8 (42:34):
No?

Speaker 11 (42:34):
No, no, little bit little bit not alloted?

Speaker 2 (42:37):
Is it? Does she speak Vietnamese?

Speaker 14 (42:40):
Yes? Yes?

Speaker 2 (42:41):
Okay, So we need to find someone to help us
out with Vietnamese and we can call her and I
get it and we'll call her directly. My hold on
my make sure we get your information. Mark. We need
to find someone, possibly someone listening can help who speaks Vietnam.

Speaker 5 (43:00):
I'll see what I can do. Hey, take Fuller real quick.
He's in court, but he's.

Speaker 2 (43:04):
Oh my gosh. Okay, John Fuller. Okay, John, I know
you're you're going to be doing a spot for us
real quick, but I need to ask a question. Okay.
I don't understand any of this, but Regina said that
her mom was hired a personal injury attorney for an
accident that happened in April of twenty twenty one. Bring

(43:25):
Regina up while I'm talking. And what happened was her
mom signed over three checks to the attorney during shortly
after the accident in twenty twenty one, and she signed
the checks over in twenty twenty two, and then in
May of twenty twenty three. What happened, Regina? What happened?

Speaker 10 (43:48):
He?

Speaker 17 (43:48):
Uh?

Speaker 12 (43:49):
Because we took a long time to be able to
get in contact with him, so finally responded. We went
into the office. I was asking him, you know, we
need a breakdown of everything, and he said, okay, I'll
get it to you, but unfortunately, I'm only going to
be able to give you a portion of the settlement amount.

Speaker 2 (44:05):
But hold on, so far, But so far, your mom
at that point had signed over about eighty two thousand,
about eighty two thousand dollars, right, yeah?

Speaker 14 (44:16):
Correct?

Speaker 2 (44:17):
How much did she get from him?

Speaker 5 (44:20):
Thirty?

Speaker 2 (44:21):
And what did he say the other money went to?

Speaker 12 (44:25):
He said it is part of medicare. He has to
do some negotiation still, and we said, okay, I'm not
sure how that really works.

Speaker 2 (44:33):
She only got thirty thousand dollars out of eighty.

Speaker 1 (44:37):
Yeah.

Speaker 12 (44:37):
And come to find out, I just found this out
this week calling her insurance that they sent another additional
ten thousand that her name was on that she never
signed over to him.

Speaker 2 (44:49):
Did he cash it?

Speaker 11 (44:50):
He must just chat?

Speaker 12 (44:51):
Yeah?

Speaker 1 (44:52):
Yeah.

Speaker 2 (44:52):
So wait a minute, when does he say she has
more money coming?

Speaker 1 (44:59):
Well?

Speaker 15 (44:59):
He In May.

Speaker 12 (45:00):
Twenty twenty three, he said he had one phone call
to do with Medicare. So from May twenty twenty three
up until uh you, we went to his office, we
kept trying to get a hold of him, and he
just never where is he now?

Speaker 2 (45:15):
Where is he now?

Speaker 12 (45:18):
He's not responsive, but he's been supposedly in core every
time his decoration.

Speaker 2 (45:22):
Right, here's what I need to ask, though, this is
very important. Did she ever get any more money or
an accounting after that thirty thousand dollars? No? Okay, John,
what is going on? What does he mean? Do you
think when he says he has to do something with Medicare?

Speaker 6 (45:40):
Well, so far, I.

Speaker 18 (45:41):
Mean, outside of the non communicative aspect of this attorney,
it doesn't strike me as anything you know, to be
crazy worried about. Medicare has an apol care house, has
a right to be to be considered in terms of
any future medical care that the planet might have, and

(46:02):
so we have to go through steps to get that
future care quantified and figure out what to do with it.
And unfortunately it takes time. Medicare is not the most
responsive in the world, and so there could be a
legitimate reason why some money is left in the trust
account to just sit there protected not being touched by
anybody while those issues are getting worked out.

Speaker 3 (46:22):
The eighty two.

Speaker 18 (46:23):
Thousand nothing out of the ordinary for that. That may
be a good outcome, that may not be. The ten
thousand was probably a met paycheck that went into the
pile with everything else. But with every case, we have
a number of things that come out of the gross
amount that goes in there, and principally among them are
going to be medical bills, any outstanding leans, any subrogation,

(46:45):
interest fees, costs, anything along those lines. And so all
of those have to be quantified. Some happen more quickly
than others, and so I can't say that there's anything
necessarily wrong. However, I can promise you that this plaintiff,
and you know, they're entitled to an absolute accounting of everything,
and they're entitled to be kept informed about what's going

(47:08):
on with the case, and so okay, gets to a
point that they're not hearing anything and stuff, you know,
I'd be communicating and writing for sure, and then absolutely
a phone call to the bar would get somebody's attention
very very quickly. They won't, they won't, you know, they
won't put up with that at all.

Speaker 2 (47:26):
Not when it comes to a trust account. Thank you, John.
I know that you're pretty busy, but I guess in
a in a minute here we're going to do a
spot on something very important and it's apropos because we
have Compass Insurance in the house as well. So thank you.
See that's John Fuller. Just stay tuned for his message
right after this. I'm Tom Martine go with a sure

(47:52):
thing Denver's best roofer Excel Roofing dot com. You don't
pay a cent until you're content. Time for an insurance
check up free, no obligation. In comparison, call Compass Insurance.
Pay too much your coverage at dozens of insurance companies
find out now three oh three seven seven to one help.
You'll think you're his only customer when you choose Frank

(48:14):
durand the real estate Man dot com to list your
home with Remax Alliance three all three nine two zero
sixteen twenty two.

Speaker 17 (48:28):
Hi Tom Martino here three O three seven one three
talk three O three seven one three A two five
five All right, man, So we are waiting to help
someone who speaks Vietnamese and if anyone can help us,
give us a call please, and then we also have

(48:48):
any problems questions and complaints you have, Regina, Uh, this attorney,
I want to ask you something real quick. Here Again,
John wasn't saying it's honky dory and wonderful. He's saying,
you know, they should communicate with you.

Speaker 2 (49:05):
But it's not unusual to withhold money, especially when you're
dealing with Medicare. Okay, So at least that sounds true.
So for example, they withheld you know, obviously, under normal circumstances,
the eighty would be probably, well not probably, it would
be like a little more than twenty five thousand to

(49:27):
the attorney, and then the rest to your mom, right right,
So your mom got approximately twenty grand less than her share,
let's say approximately, But that's what they're holding for their
negotiations with Medicare. So on the surface, as he says,
it doesn't sound like you should be shocked, and it
could take a while.

Speaker 12 (49:48):
The only problem not including in the ten thousand.

Speaker 2 (49:51):
That was not that's a totally separate issue. That's called medpay,
and that should go to her.

Speaker 12 (49:57):
That should be she also did have medpay, a separate
that's something different. They told us that the ten thousand
had nothing to do with what.

Speaker 2 (50:06):
Was the ten thousand. Then what was that text? Well, well,
hold on, don't say yes, I'm asking what was it?
It was not the other party paying, It was her
own insurance. What was that payment?

Speaker 3 (50:18):
What was it?

Speaker 2 (50:19):
Your insurance should tell you we paid ten grand for.

Speaker 19 (50:22):
What they said.

Speaker 12 (50:24):
It was not to do with anything with medical or
it was a portion separate away from everything else. Well,
what was it for this pain and suffering?

Speaker 2 (50:36):
Okay? Now, Brian, if she got eighty grand from that
other party, why would her own insurance kick in ten grand?
Brian burns compass insurance? Brian, why listen, I'm asking, Brian,
Now hold on, Regina.

Speaker 5 (50:49):
Well, yeah, her own insurance was explain Okay, go ahead.

Speaker 12 (50:54):
It's fifty thousand from Progressive and a total of forty
five and ninety one from her insurance altogether.

Speaker 2 (51:00):
Okay, hold on, So the other party is Progressive? Is
that right?

Speaker 18 (51:06):
Right?

Speaker 2 (51:07):
Okay? So when you told me she signed three checks,
one for fifty, one for twenty nine, and one for
more than a thousand, those were not all from Progressive.

Speaker 12 (51:17):
No, No, The only one that we know is fifty
from Progressive, and that was it from Progressive.

Speaker 2 (51:23):
I get it. Okay, So why is she getting blended payments. Brian,
I've never heard of such a thing.

Speaker 14 (51:29):
Yeah.

Speaker 4 (51:29):
No, that's confusing to me too, because your own insurance
is going to be paying for you know, paint it's
offering and those kind of things.

Speaker 2 (51:35):
That is, well, it would be under uninsured motorists.

Speaker 5 (51:38):
Yeah, but not paint its.

Speaker 3 (51:40):
Yeah.

Speaker 5 (51:40):
Yeah, well you're right, Yeah, you're right.

Speaker 2 (51:42):
I normally, normally the way it works is you exhausted.

Speaker 4 (51:46):
That's exactly what I was gonna say. Yeah, you usually
have to or show that they don't have enough or
or have any So was.

Speaker 2 (51:52):
The other see your attorney should be answering all this.
Did the other party in the fifty thousand dollars in
that fifty thousand dollars check? Was that their limit?

Speaker 12 (52:06):
That was from what I hear, Yeah, that's I mean
he was the one communicating with Progressive, So that was
just that. That's they said, that's all they paid out.

Speaker 1 (52:16):
Okay, it must have been.

Speaker 2 (52:18):
Then here's what probably happened. What probably happened is the
fifty grand was their policy limit, and they just settled
for it. And then your attorney went to the other
to your insurance for under insured motors coverage and proved
another thirty some odd or forty thousand dollars in damages.

(52:39):
And that's what the twenty nine and the ten is.
So basically I think it's it is making sense, and
I think it's all from I think it's all from
your if your mom's injuries. Now, the question is when
do you get it? What does medicare want? And as
I said, this guy should be communicating. What is this attorney?

Speaker 12 (53:04):
What is this attorney's name, pent Bredenburg in Colorado.

Speaker 2 (53:09):
Springs, Brentce what's his first name, Brent, Brent.

Speaker 12 (53:13):
Kent k Kent like in Kite.

Speaker 2 (53:16):
Yeah, and how's what's his last name?

Speaker 12 (53:21):
Fredenburg?

Speaker 2 (53:22):
Fredenburgh? Okay? And when you call, he doesn't answer, right,
he doesn't, And.

Speaker 12 (53:28):
We call the secretary. She says, he's in course call
you back.

Speaker 2 (53:32):
We're going to have somebody call him chopper.

Speaker 1 (53:35):
Okay, why don't we call him?

Speaker 2 (53:37):
And I know he's going to say this just confidential,
blah blah blah. So do a three way call? Is
your mom around?

Speaker 19 (53:44):
She is?

Speaker 1 (53:44):
Yeah?

Speaker 12 (53:45):
And then there was another MEDKAP payment of five thousand
on top of all this that Farmers.

Speaker 5 (53:49):
Told us about too, so.

Speaker 2 (53:52):
Another one. So in addition to the ten, there was
another five.

Speaker 12 (53:56):
Yeah from me.

Speaker 2 (53:57):
Where did that go?

Speaker 1 (53:59):
Yeah?

Speaker 2 (54:00):
Exactly, Well I'm asking where did it go? Did they
say they sent it to him?

Speaker 5 (54:08):
Yeah?

Speaker 12 (54:08):
Everything was sent to him.

Speaker 2 (54:09):
Okay, Okay, this is wrong. And Chopper, you can tell
them that if they don't talk to you and her
that that you're going to have her file a complaint
with the Attorney Oversight Committee. Okay, and end the Bar
Association both because attorney oversights with the Supreme Court and
then the Bar Association is separate. So hold on, Regina

(54:34):
and we'll have Deputy Chopper talk to him. This is wrong,
and I agree with you. You should be upset. Three
zero three seven one three talk three oh three seven
one three eight two five five, So compass when we
come back. I want to talk about exactly when uninsured
motorist coverage kicks in or under insured as in this case.

(54:56):
So that's what we're going to talk about. I also
want to talk about Genesis Total Exteriors because they do
it all, including this new fabulous siding called a Line,
which is a composite based siding that will last forever.
You'll love it. Genesis Tootalexteriors dot Com go with a

(55:20):
sure thing Denver's best roofer Excel Roofing dot com. You
don't pay a cent until you're content. Time for an
insurance check up free, no obligation. In comparison, call Compass
Insurance paying too much your coverage at dozens of insurance
companies find out now three oh three seven to seven
to one. Help. You'll think you're his only customer when

(55:42):
you choose Frank durand the real estate Man dot com
to list your home with Remax Alliance three oh three
nine two zero sixteen twenty two. Hi Tom Martino, your
troubleshooter three oh three seven one three talk three oh
three seven one three eight two five to five. Okay,

(56:02):
So Reginia is being taken care of? How you sign
that to Deputy Chapra. I want to see what's going
on with that. It just doesn't seem right to me.
And I want to talk to Brian about uninsured motors coverage.
So Brian, when does a kick in?

Speaker 3 (56:23):
Yeah?

Speaker 2 (56:23):
So you would under insured or uninsured? Yeah, and it's
for pain and suffering, it's not for property damage. Right.

Speaker 4 (56:29):
And in Colorado, uninsured and under insured or are lumpy together,
whereas other states you do have to pay attention. Because
you have two different premiums, you can you can choose
uninsured motors and not get under insured. So but in
Colorado that's not the case. But yeah, it kicks in,
like based off our last conversation, when the at fault
insurance company is exhausted or just not even there. In

(56:53):
other words, someone hits and runs you and you're gone,
and they're gone, you can't find them, and you have injuries.
Your uninsured motors can step in those kind of cases
as well. But like you said, not for property damage
that's collision coverage, but for your injuries.

Speaker 2 (57:08):
Now, they do have something for uninsured property damage only.

Speaker 4 (57:11):
If you don't have collision coverage. Yeah, and you can
buy a separate endorsement called Uninsured Motorists Property Damage. So
and in those cases then the same kind of thing.
If the person doesn't have insurance, it doesn't it's not
under insured property damage though, it's just uninsured property damage.

Speaker 2 (57:29):
All right, So tell me about when it kicks in.
So if I can prove I have certain injuries, I
treat them like the other party. So in this case,
the woman collected fifty grand and if her attorney could
go and show more damages. Then it goes from that
party over to your insurance. Can your insurance try to

(57:51):
subrogate against that party?

Speaker 5 (57:53):
Well, if it's already exhausted, they well, their.

Speaker 2 (57:55):
Insurance is exhausted. But can they go after India?

Speaker 4 (57:58):
They could if they if they think they can get money,
could they will? But if they don't think they're gonna
get money, if it's been exhausted, there's nothing else to
go after, then then you're not going to see them
do that.

Speaker 5 (58:07):
But you lose control in that sense. Same thing with
any claim. A lot of people are like, Okay, I'm
gonna make the claim.

Speaker 4 (58:14):
But you better go after the other carrier. That's not
your choice anymore. The insurance company can decide whether they
feel like they're going to recover that money. They can
choose to go after the other person, or they can
choose not to. They can think, oh, this is we're
going to cut our losses here and just pay it
all right?

Speaker 2 (58:29):
Three oh three seven one three eight two five five?
Am I wrong? Or people are telling me we still
have pictures of a car up there on our YouTube,
just sitting there with a spot on it. I mean,
I think we've seen enough of that car but all right,
we have the guy that had his civil rights violated.

(58:50):
He hung up. I wanted to talk to him, but
that's okay. If he's gone, we can't talk about it.
So in any case, what I want to know with
insurance is are their condo developments right now? I've said
this is a very dangerous time to own a condo
or a town home because many of these projects, because

(59:16):
the losses are so enormous, many insurance companies I heard
are either refusing to cover them or are saying we'll
cover everything, but the roof. Is that the case?

Speaker 4 (59:28):
Oh yeah, condos, we're getting calls from hoa's frequently because
their insurance either is non renewing them or they simply
can't find coverage, or the covers they can find, the
deductible is so high that they're basically self insuring the roof.
So we're seeing this all the time.

Speaker 2 (59:49):
Now.

Speaker 4 (59:50):
What is happening is that they are passing it specifically
on condos. They're passing that risk onto the each unit
holder and telling them to get what's called loss assessment
coverage on their condo policy. So that would mean that
if if you have a big loss and the roof
is needing to be replaced, and the HOA has a

(01:00:12):
deductible of five hundred thousand dollars.

Speaker 5 (01:00:14):
They're going to pass that on to the unit owners.

Speaker 2 (01:00:16):
But technically, here's what I want to know. If they
have no roof coverage, loss assessment won't cover it.

Speaker 8 (01:00:23):
Right.

Speaker 5 (01:00:23):
Oh yeah, they would still because they would assess the
unit owners to pay for this roof, okay, and then
you would have loss assessment. But what I'm I guess
I'm I'm predicting is that will go away because the
cost worth the loss assessment coverage on the condos. They
basically have shifted the responsibility over to the personal line side,
where each individual for condo insurance is having to cover it.

Speaker 4 (01:00:45):
Yeah, they're not getting the premium for that. I mean,
loss assessment coverage for fifty thousand dollars is probably thirty
dollars a year. That's not sustainable because you're seeing so
many claims come now that I foresee the the personal
line side is either going to start charging a premium
for that. There the cost is going to go way up,

(01:01:06):
or they're gonna say we're gonna cap this, like a
lot of them do, We're gonna cap it if it's
as the result of an HOA deductible, we're going to
cap it at ten thousand or five thousand, no matter
what your limit is.

Speaker 2 (01:01:17):
All right, Eric has says his rights are violated. Let's
talk to Eric. Welcome to the show. Three oh three
seven one three eight two five five. Eric, what's going on?

Speaker 1 (01:01:28):
Yes, sir, I was on hold and I said, Tom,
I'm here, I'm here.

Speaker 2 (01:01:31):
I'm sorry, man, tell me what's going on?

Speaker 14 (01:01:35):
Okay, Tom Martina. I went into King Supers and UH
have to get a couple of pats of Marlboroughs. Yeah, Leslie,
I'm a black man. Okay, I'm gonna believe this one.
And she was behind the counter, but she's a self checkout.

Speaker 1 (01:01:56):
Lady, Leslie.

Speaker 14 (01:01:58):
Yeah, And I was wondering so that she didn't have
to wait on me on.

Speaker 1 (01:02:02):
The self checkout.

Speaker 14 (01:02:03):
Why she was behind the cigarette counter? Yeah, for another customer.
I says, can you grab me a couple please, so.

Speaker 1 (01:02:13):
You don't have to make a couple of trips?

Speaker 16 (01:02:15):
Right?

Speaker 14 (01:02:16):
She says, no, you get Leonard to wait on you,
which is a black man. He's about seven yards in
his own checks.

Speaker 1 (01:02:23):
Then Tom, and wait a minute.

Speaker 2 (01:02:26):
Wait a minute, did she say though, anything about the
other guy, Leonard, being black.

Speaker 1 (01:02:33):
She said that she's racist.

Speaker 2 (01:02:36):
Wait a minute, well, no, no, no, no, no, come on,
wait a minute, Wait a minute.

Speaker 1 (01:02:40):
That's why I say, hold.

Speaker 2 (01:02:41):
On, can you hold I want to take a break
and give you more time. This woman actually said get
someone else to wait on you or Leonard the black man,
because I'm racist. Yep, all right, hold on, hold on,
hold on, We'll be right back with you. This is
a little hard to believe, but I'm going to listen
to you. Three h three seven one three talks seven
one three eight two five five Denverregen dot com stem

(01:03:04):
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(01:03:24):
you're content. Time for an insurance check up free, no obligation.
In comparison, call compass insurance paying too much your coverage
at dozens of insurance companies find out now three all
three seven seven to one help You'll think you're his
only customer when you choose Frank durand the real estate
man dot Com to list your home with Remax Alliance

(01:03:46):
three oh three nine two zero sixteen twenty two. Hi
Tom Martino here three O three seven to one three
talks seven one three eight two five five. Eric is
a black man. He claims he went to King Supers
and he wanted to buy a pack of cigarettes. He

(01:04:09):
asked the woman could she get him a pack of
cigarettes because they're locked up and she was getting in
there anyway, and she said, no, talk to Leonard. I'm racist.
And Leonard was a black man. Now, Eric, even if

(01:04:30):
someone is racist, I've actually never heard anyone say that
because they don't want to be perceived as racist. Go ahead.

Speaker 14 (01:04:38):
She's been harassing me for years at the Central Park
King super Son, Quebec and twenty nine.

Speaker 2 (01:04:47):
Is that where she is right now?

Speaker 14 (01:04:49):
Yes, sir.

Speaker 2 (01:04:50):
And she said to you in those words, I'm racist,
I said.

Speaker 14 (01:04:55):
Tom, I kid you not. She said about three or
four times throughout the course that I was there.

Speaker 2 (01:05:02):
That day getting cigarettes that day. Did you talk to
anybody about it?

Speaker 14 (01:05:09):
Yeah? Well, Shelley had heard it, and she says that's
not right, Leslie and who is she and who who
is Shelley? Shelley is an employee there. She is the
manager at the self checkout at the gas station. She
was in there getting supplies.

Speaker 2 (01:05:25):
And will she will she will? She back up your story?

Speaker 1 (01:05:30):
Yes?

Speaker 14 (01:05:32):
And I have a Denver police officer, Steven Hammock, Corporal
district too.

Speaker 2 (01:05:38):
Why did you call the police? I called my nephews
because it's not it's not against the law to be racist.
It's just against the law if you use if you're
racist in certain areas of.

Speaker 1 (01:05:53):
And get point for me.

Speaker 2 (01:05:55):
No, no, I get oh yeah, yeah, yeah, you're right,
you're right, you're right, you're right. I don't know. Actually
I don't know what the law. I don't think like
you can arrest someone for that. But she should be fired.
She should be fired.

Speaker 14 (01:06:09):
Tom. It was me, Amelia. I can't even talk. I'm
so nervous talking to you, humiliating the corporal Steven Hammock.
I have his phone number. So and wait, Madge number
everything one three, one zero three.

Speaker 2 (01:06:26):
Steven, Wait a minute, So did you did you wait?

Speaker 7 (01:06:29):
Wait?

Speaker 1 (01:06:29):
Wait?

Speaker 2 (01:06:29):
Wait? Did you fill out a police report? No?

Speaker 1 (01:06:33):
Not yet. I've been waiting.

Speaker 14 (01:06:35):
I've been getting the run arounds. I even called Jay
and Jordan's secular.

Speaker 1 (01:06:39):
The secular brothers. Who who Jay? J Secuo?

Speaker 14 (01:06:46):
You never heard of j Seculo?

Speaker 2 (01:06:48):
Now?

Speaker 5 (01:06:48):
Who's that?

Speaker 1 (01:06:50):
They're the guys that come on five sixty?

Speaker 2 (01:06:53):
And what are they? Attorneys?

Speaker 1 (01:06:56):
Yes?

Speaker 14 (01:06:57):
They were the attorney for President Trump and the Supreme
Court hearing.

Speaker 2 (01:07:01):
I don't think. I don't know.

Speaker 14 (01:07:03):
I give money to them. You know they do twenty
five dollars.

Speaker 2 (01:07:07):
Wait a minute, Wait a minute, are you a supporter
of Trump?

Speaker 14 (01:07:12):
See?

Speaker 1 (01:07:13):
I think that's what it was.

Speaker 2 (01:07:15):
Wait, wait, you're no black man. I got all his
to match my Wait a minute, you're not a maga
black man.

Speaker 14 (01:07:27):
I sure, I am.

Speaker 2 (01:07:28):
I'm totally well. Listen, man, listen. You didn't hear what
Biden said that if you don't vote for me, you're
not black.

Speaker 14 (01:07:36):
Yeah, but Biden don't know this.

Speaker 1 (01:07:39):
I'm white in the inside.

Speaker 2 (01:07:41):
Well no you hey, listen man, Well hold on, no,
I know you are. Let's get serious. No, no, let's
get serious. Okay. If this happened, I.

Speaker 5 (01:07:51):
Forget everything else.

Speaker 1 (01:07:52):
What does that mean?

Speaker 16 (01:07:54):
Hey?

Speaker 6 (01:07:54):
Eric?

Speaker 2 (01:07:55):
Hang on, Eric, he was just fooling around. Eric, hang on,
I'm going to come back you. I'm serious. I don't
want to. I don't want to make light of this thing. Okay,
if this really happened, we gotta do something. I'm serious now,
we got to do something about it. If this really happened,
and you sound like an honest man, so hang on.
Go with a sure thing Denver's best roofer Excel Roofing

(01:08:18):
dot com. You don't pay a cent until you're content.
Time for an insurance check up free, no obligation in comparison,
call Compass Insurance. Pay too much your coverage at dozens
of insurance companies find out now three oh three seven
seven to one help. You'll think you're his only customer
when you choose Frank durand the real estate Man dot

(01:08:39):
com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two.

Speaker 1 (01:08:52):
News.

Speaker 2 (01:08:53):
Need advice so you don't have an anxiousness, Shoot's gonna help.

Speaker 1 (01:09:03):
Come.

Speaker 5 (01:09:04):
This is the Troubleshooter Show.

Speaker 2 (01:09:07):
No Tom Martinez, Hi Tom Martino, your troubleshooter three O
three seven one three talk three O three seven one
three eight two five five. We're here to help you
solve problems, answer questions, and take complaints. This are brought
to you by pro bid energy dot com. The reliable

(01:09:27):
people in solar. We have two contractors who recommend probid
energy dot Com is one of them. They know all
about the grants to help with commercial systems or residential.
They even service systems. They did not install probid energy
dot com all right, So I don't know. This is weird.
We get a call from Eric and Eric says he

(01:09:49):
went to King Soupers. Which King Soupers was that? Eric?

Speaker 14 (01:09:55):
The King Supers was? Then Stapleton? Well, I call it Stapleton?

Speaker 2 (01:09:59):
Got it? Okay, Park, Yes, Stapleton And to buy cigarettes.
He's a black man, and he asked the cashier to
get him a pack of Marlborough's, And supposedly she said,
get Leonard to help. I'm racist. Now I'm paraphrasing. What
exactly did you say? And what exactly did she say?

Speaker 14 (01:10:26):
Just to be nice, I asked her, Leslie, why you're
behind the counter.

Speaker 1 (01:10:30):
Can you grab me a couple of packs of marlborough
so you don't have to go back? And she was
still behind the counter. Tom and she says, no, I'm
not going to wait on you. Get Leonard to do it,
because I'm racist. She said it in front of assistant
manager Tracy forgot about her being there.

Speaker 2 (01:10:49):
Was she kidding around even though it wouldn't be good? Kiddy?

Speaker 1 (01:10:52):
Is it like it sounds?

Speaker 2 (01:10:53):
Hold on, hold on, it sounds like you know her
pretty well?

Speaker 1 (01:10:56):
Yes, real, well?

Speaker 2 (01:10:59):
Okay? And have you dealt with her before at King
Supers all the time? Is she ever mean to you
or snub you?

Speaker 14 (01:11:09):
Yes?

Speaker 1 (01:11:10):
Wait wait, wait, Lea, I hesitated.

Speaker 14 (01:11:13):
I don't mean to I just wanted to put it out.

Speaker 2 (01:11:15):
So wait, wait, wait, So in the past, when you
say you know her very well, you're not chummy or
friendly with her at all. I okay, So you're saying
every time, you're saying every time you go in there,
she's kind of nasty to you, Yes, but this is

(01:11:36):
the first time. But this is the first time she
actually vocalized it or said hey, I'm racist, and yes,
and she.

Speaker 14 (01:11:48):
Said Leonard was in his own checkstand and it would
just didn't make no sense. She could have bit her
tongue Tom and just did it because I'm.

Speaker 5 (01:11:58):
Right, or she could have ignored calling you racist.

Speaker 1 (01:12:03):
She says, I'm racist.

Speaker 5 (01:12:05):
Okay, that's a lot different.

Speaker 1 (01:12:06):
Well, I'll get you.

Speaker 2 (01:12:07):
I won't get Martin Mark.

Speaker 5 (01:12:09):
Now Marc see what I'm saying. She's calling him racist.

Speaker 2 (01:12:12):
No, she's not. Oh she didn't. She did not say.

Speaker 5 (01:12:16):
Go ahead and say it again. Call her please.

Speaker 1 (01:12:18):
She says, I'm racist.

Speaker 14 (01:12:20):
I'm not going to wait on you get Leonard to
do it. Another black man.

Speaker 2 (01:12:25):
Yeah, Mark, she didn't say you're racist. She said I'm racist.

Speaker 5 (01:12:31):
I guess what I'm saying is.

Speaker 8 (01:12:33):
I don't know how he took the translation of what
she was spitting out, but anyhow, I left a message.

Speaker 2 (01:12:39):
If there's only one way to take it. If I
said to if I said to Leonard, Hey, Leonard, I'm
not going to talk to you on the phone on
my show because I'm racist, There's only one way to
take it. I'm racist, and I'm not going to talk
to you. I'm not calling him anything.

Speaker 1 (01:12:58):
She's a white lady.

Speaker 14 (01:12:59):
I'm a black man. If she wanted a black man
to wait on.

Speaker 1 (01:13:02):
Me, and she says, I won't wait on you, bless.

Speaker 14 (01:13:05):
Me, you're right there.

Speaker 1 (01:13:07):
I won't get Leonard to do it because I'm racist. Wait,
did you you're righteous against me?

Speaker 10 (01:13:16):
Now?

Speaker 3 (01:13:17):
Eric?

Speaker 2 (01:13:17):
I mean did you Eric? Did you ask? Did you
report it to management?

Speaker 14 (01:13:24):
Yes?

Speaker 1 (01:13:25):
And they took her side.

Speaker 2 (01:13:27):
Wait wait, wait, wait, who did you talk to?

Speaker 14 (01:13:30):
Witnesses?

Speaker 2 (01:13:31):
Who did you talk to their.

Speaker 1 (01:13:33):
Oh it's all on my phone, everything that I jotted
down that I wrote and I text to lawyers.

Speaker 2 (01:13:42):
No, no, Eric, I'm asking I need.

Speaker 1 (01:13:44):
To text it to you. Tom, I get text it
to you and everything is. Eric is on record.

Speaker 2 (01:13:49):
Yes, I'm going to give you a number to text it. Okay, okay, ready,
real simple, ready.

Speaker 1 (01:13:56):
Yes, sir?

Speaker 2 (01:13:56):
Seven four seven seven four seven nine nine nine.

Speaker 8 (01:14:07):
Fifty two eighty. There has to be so much more
to this man. Well, of course, I mean he can't
be the only black guy that goes to that king soupers.

Speaker 5 (01:14:18):
Of course, this would be on the news everywhere. It
would have happened so many times.

Speaker 1 (01:14:23):
Right, you're absolutely right, because she got Lennard fired. She
is this.

Speaker 2 (01:14:29):
Wait a minute, but here's what I want to know. Okay, Eric,
Why would management go along with her?

Speaker 14 (01:14:42):
I guess because she's been there so long?

Speaker 2 (01:14:44):
Well, hold on, how exactly you didn't give me specifics?

Speaker 14 (01:14:49):
Who?

Speaker 2 (01:14:49):
I don't want to know about all of your I
don't want to know about all of your texting. I
want to know this. Who did you literally report it to?
Did you go to the manager and say I wanted
to tell you what this woman said to me.

Speaker 14 (01:15:02):
Yes, she was standing in front of me when I
explained it to her.

Speaker 1 (01:15:05):
Her name, Tom.

Speaker 5 (01:15:07):
Let me just interject something here. I called up.

Speaker 8 (01:15:09):
I spoke with who I believe was a manager just
for a second. It was evident in the conversation he
was aware of Eric. I don't know what he knew.
He would not talk, but he gave me another number,
which is their main headquarters. I left the message there.
If I had to guess what's going on is Eric
has been an issue, and I'm not sure what was

(01:15:31):
said or not said, but I think management probably did
side with their employee at this point.

Speaker 5 (01:15:38):
But we've got a message in.

Speaker 2 (01:15:41):
Now, after you tell, after you told the manager what
she said, what did the manager say to you?

Speaker 1 (01:15:49):
And you're going to have to leave?

Speaker 2 (01:15:52):
Huh? Really? Eric, Eric? Did you were you belligerent or
nasty or yelling or anything?

Speaker 1 (01:16:03):
Not until she said that, Tom.

Speaker 14 (01:16:05):
Then I got defensive no, no, when she said that,
what did you What did you do?

Speaker 2 (01:16:10):
When she said that, I had said, you're you're a racist?

Speaker 14 (01:16:15):
Yeah, And I said to the officer did you hear her?
And he was standing right next to her. After she
came from around the corner because I was transactioning my
my payment to Leonard. Yeah, seven seven yards down the
way going.

Speaker 2 (01:16:32):
Did Leonard hear it? Did Leonard hear it?

Speaker 1 (01:16:35):
Yes?

Speaker 5 (01:16:37):
And lack guy right?

Speaker 1 (01:16:39):
Yes? Yes?

Speaker 2 (01:16:40):
So did he stick up for you? Did he stick up?

Speaker 1 (01:16:43):
Yes?

Speaker 14 (01:16:44):
Well, they were, they were intimidated. They're scared of her
and management. They don't say nothing. Shelley is the one
that Shelley is the only one that spoke up. She's black,
she's the attendant and the gas station.

Speaker 2 (01:16:56):
So the entire she's still there. Is Shelley still there? Yes, yes,
but Leonard was fired.

Speaker 14 (01:17:06):
He would testify, and I got Leonard's number, he'll testify.

Speaker 5 (01:17:10):
I want to call him right now.

Speaker 2 (01:17:12):
I want to call Leonard hold On Jr. What's your comment, Jr?
Go ahead.

Speaker 3 (01:17:18):
He brought up one thing.

Speaker 15 (01:17:19):
He brought up a one thing that said that he's
she has been harassing him for a couple of years.
My question is how many times has he called her
racist to where she got to the point where she's
donet want to deal with him and use that as
the excuse.

Speaker 2 (01:17:34):
Okay, So in other words, she's okay, hold On Jr.
I hear what you're saying Jr. Is saying, maybe Eric
harasses her like hey, you're you're racist, or you're not
treating me well, or why are you bothering me, or
why are you treating me this way? You're racist? And
then when he asked her for a favor, she was

(01:17:55):
mimicking his words, maybe saying no, I'm not going to
help you. I'm racist. That you know what, Jar that
could be. That could be. Uh, that's a good observation. Mike,
what is your comment, Mike, what is your.

Speaker 9 (01:18:14):
I'm wondering why you don't recognize the voice similarity between
this caller Eric and the caller Aaron who always comes
on and says you're a great American.

Speaker 2 (01:18:26):
No, No, because Mark called over there and they recognize
this this guy Eric. You think this is a prank call?

Speaker 3 (01:18:38):
I'd like the same guy, I wonder.

Speaker 8 (01:18:40):
I look, he's getting me that dude's number, but he
couldn't get it without hanging up, so he hung up.
He's going to write the number down from his flip phone.
Call me back, give me the number. I'll call over
to the fired employee.

Speaker 2 (01:18:54):
Yeah, he Mark, You remember that guy that Now that's
not the same guy.

Speaker 5 (01:19:00):
Guy that the same guy.

Speaker 8 (01:19:01):
But I'll tell you something, man, I don't think King,
Soupers or Kroger is in the business of hiring racists
at let everybody know they're racist.

Speaker 5 (01:19:11):
The whole story stinks.

Speaker 2 (01:19:13):
Oh you know JR? Did you hear JR? His explanation
or possible explanation.

Speaker 8 (01:19:19):
Mark kind of what I was trying to say is
I don't know how he interpreted what was going on.

Speaker 2 (01:19:24):
In other words, Let's say in the past he has
called her racist over and over because he's upset with her,
and then when he finally asked her for a favor,
she's like, screw you, I'm not helping you. I'm racist.
In other words, you know what I'm saying, like she
was maybe mimicking what he had told her. I don't know,

(01:19:44):
but that could be at least logical, you know, or
it could be she is racist. Again. I have never
encountered anyone that would admit it. I mean, do people
admit when they're racist? Do they actually say it? I'm
Tom Martino. We have more coming up on the Troubleshooter Show.

(01:20:09):
Go with a Sure Thing Denver's best roofer Excel Roofing
dot Com. You don't pay a cent until you're content.
Please time for an insurance check up free, no obligation
comparison call Compass Insurance paying too much your coverage at
dozens of insurance companies find out now three oh three
seven seven to one help. You'll think you're his only

(01:20:30):
customer when you choose Frank durand the real estate man
dot com to list your home with Remax Alliance three
oh three nine two zero sixteen twenty two. Time I'm
Martino here three O three seven one three talk three
all three seven one three eight two five five. So

(01:20:53):
people have all kinds of theories on what's going on
here according to my texting.

Speaker 8 (01:21:03):
Well, he hasn't called back, so I've got a theory
he's full of crap.

Speaker 5 (01:21:06):
Do you think this was all made up? I don't
know if it was made up, but I think the.

Speaker 2 (01:21:12):
Guy I wait, I wonder, I wonder if we got
scammed because it is.

Speaker 8 (01:21:20):
Though the only reason I'm not sure about that is
because when I talked to the store manager.

Speaker 2 (01:21:25):
They didn't know about an incident.

Speaker 5 (01:21:27):
Well he didn't say that, but he sure alluded to it.

Speaker 8 (01:21:30):
He alluded to he knew who Eric was, and I
pointed out Eric made it clear that he was a
black guy that wears all the Trump garb.

Speaker 2 (01:21:43):
That and alone made it a little unbelievable right there.
You know, really, I mean, think about it. I don't
know many black people that support Trump, so that that
in itself anyway. By the way, talk to this guy
on one.

Speaker 5 (01:22:00):
Go ahead, put them up, please.

Speaker 2 (01:22:03):
Go ahead? All right, So what's going on with you?
Who happened Bob?

Speaker 20 (01:22:10):
It stocked?

Speaker 1 (01:22:11):
Han, it's stocked.

Speaker 2 (01:22:15):
Oh Doc, it's doc man, Go ahead docs.

Speaker 20 (01:22:19):
Anyway, Tom, Yeah, what I was suggesting is perhaps when
it comes to give me a cigarettes, she's only allowed
to deal with one customer at a time in order
to keep track of something that's they're on the locked doors.
And maybe she just said, you know, go see Leonard

(01:22:39):
and I'm racist as they talk cast to comment because
they know each other. But find out if the policy
is only to work with one customer at a time
when it comes to.

Speaker 1 (01:22:50):
Locked up goods.

Speaker 2 (01:22:53):
Well, even if that's the case, the comment I'm racist,
I don't know that the comment I'm racist, unless unless
she was mimicking him because he always calls her racist.
But when they know each other, Jock, he said, it's
not like a good friendship that they know each other.

(01:23:14):
She has taunted him, he said, every time he goes
in there. But I'm wondering again that one comment.

Speaker 1 (01:23:24):
That Jay.

Speaker 2 (01:23:24):
I think it was Jr. That said maybe she was
mimicking his own words because he always calls her racist
in the past. Maybe, I mean, I don't know. I
wish you would call back because I'm hoping that you
just did it. Hold on, all right, Ellen, what is
your comment? Go ahead? Ellen?

Speaker 6 (01:23:46):
Jeric?

Speaker 2 (01:23:47):
Oh?

Speaker 9 (01:23:47):
Eric?

Speaker 2 (01:23:48):
Okay? Is there is there an Ellen or not?

Speaker 14 (01:23:51):
I am Ellen? Hello?

Speaker 2 (01:23:53):
Ellen? What did you have to say?

Speaker 12 (01:23:55):
I wanted to make a.

Speaker 19 (01:23:56):
Comment about Eric and his phone call. I happen to
enjoy a local restaurant show here in Denver and listen
to it on a regular basis, and Eric also calls
in on a regular basis, and he is the American guy,
and I do believe him. I think he's a very
sincere man. I think I just wanted to add to that.

(01:24:17):
And I will also like to add that the King Soupers,
where I have in this shop, has terrible customer service,
so I can understand where Eric's coming from. It's very
It's really inconvenient to ask them for anything.

Speaker 2 (01:24:29):
So are you by the way, Ellen, are you black? No? Okay,
I was just curious.

Speaker 19 (01:24:36):
Am irish, Okay, so listen, I'm irish. But I happened
to listen to Eric when he calls him, and I
believe he's a very sincere man, and I think he's
making the circumstances might be a little painted, but I'm
not sure, but I do think he's sincere to take
a minute.

Speaker 3 (01:24:54):
And call in.

Speaker 2 (01:24:55):
Thank you, Ellen, I appreciate that. Okay, Now here's the deal.
Mike's got a comment on Eric. Go ahead, Mike, you
two go ahead.

Speaker 10 (01:25:06):
Uh.

Speaker 19 (01:25:06):
Yeah.

Speaker 9 (01:25:06):
This is the second time that Eric Aaron called in,
and he has called in on the other Hush radio shows.

Speaker 2 (01:25:14):
But Mike, it's not the same guy that you were
talking that called in the other day. That was that
was really pissed off at me and then called back
and pretended to be someone else. That's Eric is not
the same guy.

Speaker 3 (01:25:26):
No, I don't think it is.

Speaker 9 (01:25:28):
Yeah, Aaron's the one who always says, uh, you're a
great American.

Speaker 2 (01:25:32):
Tom, But that's not Eric's, right. Yeah, I think they're
two separate people, Mike, and I think.

Speaker 9 (01:25:41):
It's the same guy. Ask them to just say that
I think that, like.

Speaker 1 (01:25:46):
Said, he called in on.

Speaker 2 (01:25:48):
Hey, Eric, let me ask you, thank you, Thank you, Mike. Eric.
Do you also call in under the name Aaron.

Speaker 1 (01:25:57):
Never.

Speaker 14 (01:25:58):
I don't't even like that.

Speaker 1 (01:26:00):
He don't even go to none of the rallies. Oh, guy,
Chuck and Julie Well. I was with Chuck and Julie.
Peter Boyles, I was with Stephen Tubbs.

Speaker 14 (01:26:09):
I was attacked by Antifa because I had a twenty
twenty Trump banner.

Speaker 1 (01:26:15):
Over my house.

Speaker 14 (01:26:16):
Tom, for God's sake, I do wear Trump, Garb. I'm
going to see you all the stuff that I have
when my wife comes home with her smartphone, to show
you that I'm legit.

Speaker 1 (01:26:27):
I love Donald Jason.

Speaker 21 (01:26:28):
Hey, by the way, you never you never texted me
on that number I gave you Well because I was
trying to find Leonard and I have Shelley's number as
well as King Supers.

Speaker 14 (01:26:40):
Okay, good, the assistant managers please take their number.

Speaker 2 (01:26:43):
Okay, hold on, Eric and Mark will take that number. Okay,
hold on three oh three seven one three talks seven
to one, three eight two five five. Brian Burns not
to get you involved in the controversy, but you've been
listening I just want to Brian, who's Compass Insurance Group.
By the way, A three h three nine nine six
nine thousand, here's my guests say. I know, I'm serious.

(01:27:04):
I mean, what do you think it does? He doesn't
sound like he's making up a story to me.

Speaker 5 (01:27:09):
No, he doesn't. It's just such a shock hard to
believe story.

Speaker 4 (01:27:14):
I think that's why we all are like, oh man,
this can't be true, because it just seems it seems
very far fetched that someone would say that.

Speaker 2 (01:27:21):
But it really does seemed far fetched to me that
somebody would say that. But I mean, can we say
it's impossible?

Speaker 6 (01:27:30):
No?

Speaker 5 (01:27:31):
And like you said, he seems legit. Oh my god,
say that again. Say that, Brian. He sounds legit. I
think he does. You are you saying you think he
sounds fake. I don't know what you mean by fake.

Speaker 8 (01:27:47):
He sounds like he's problematic. And by the way, I've
been trying to call Leonard, who apparently got fired over
all this as well, and Leonard simply not answering his phone.

Speaker 2 (01:27:58):
Dog go on it.

Speaker 5 (01:28:00):
The story doesn't sound legit. He doesn't sound like I
don't know, he sounds like, well, he sounds like.

Speaker 2 (01:28:06):
A real character.

Speaker 7 (01:28:07):
For sure.

Speaker 5 (01:28:08):
My nut detector has been going on for the last
fifteen minutes.

Speaker 2 (01:28:12):
Why was Leonard fired? Somebody is asking John has asked,
he's on two Eric, why was he fired?

Speaker 1 (01:28:20):
Do you know they told me that Leslie got Leonard fired?
That was the rumor.

Speaker 2 (01:28:27):
Leslie the so called racist.

Speaker 1 (01:28:30):
Yes, she hates black people, Come on period.

Speaker 14 (01:28:37):
I you know what, Tom Martino, I have you know,
like I said, I hung out with Stephan Tubbs mag Don,
I hung out with Kim Munson or I delivered burritos.
I delivered burritos to the station five sixty KOs excuse me,
and I will.

Speaker 1 (01:28:57):
I'm pretty well known over the.

Speaker 14 (01:28:59):
Airwaves because Stephen Tubbs.

Speaker 1 (01:29:01):
And I are real good friends and uh wells and
I we were, but you know, he's kind of lived
out on me, you know, being a Wait, so you.

Speaker 2 (01:29:13):
Had a falling out with Pete well kind of sort
of what I was.

Speaker 1 (01:29:17):
You know, man, I was at Dave Eilis's anti Trump.

Speaker 8 (01:29:21):
That's the deal, Huh, I said, Pete's anti Trump. That's
probably the issue, right.

Speaker 1 (01:29:28):
Yeah, absolutely, And I saw Peter over Dave eils his
jewelry store, and I had, you know, text Peter some
not really nice things, and he was there right there
on the counter with Dave oil as jewelry store.

Speaker 8 (01:29:44):
And I'm sure there's not much sort of that King's Store,
that king Super Story, right, But.

Speaker 1 (01:29:50):
Anyway, you guys are thinking that I'm fake. No, no,
I was not my time calling you.

Speaker 5 (01:29:58):
Bro to the story is all I say, not saying
you're fake at all.

Speaker 2 (01:30:02):
I wasn't saying your fake at all.

Speaker 1 (01:30:04):
I just don't know why someone brother, I just don't.
You guys have much more issues than this. I just didn't.
I didn't keep getting the run.

Speaker 14 (01:30:12):
Around because I have, you know, lung cancer, brain cancer,
prostate cancer, and colon cancer.

Speaker 1 (01:30:17):
All at once, my brothers and I just don't have
time to pursue.

Speaker 2 (01:30:20):
No, wait a minute, now, wait a minute, wait, hold on,
hold on, hold on, back up a little here, hold on,
you have right now all of those cancers.

Speaker 14 (01:30:31):
Well the colon cancer doctor, uh my doctor cut that out.
I have prostate long and brain cancer now, And I'm like, no,
are you he.

Speaker 2 (01:30:40):
Just threw in a brain he threw in brain cancers? No, No, seriously,
you got all those cancers. You got all of them
right now?

Speaker 1 (01:30:50):
Yeah, sir, you still want to have that off to me? Tom,
I got proof for all of that.

Speaker 14 (01:30:59):
It's just that I go to radiation all the time,
you know, to the doctors, and it's just tough to
get a lawyer and then pursue this because Leslie needs to.

Speaker 2 (01:31:09):
I'm not sure there's any damages here, but I don't
want to make light of it. I don't want to
make light of the racist thing. Actually, I don't want
to make light of cancer. If you really have cancer.
What's the prognosis on your cancer, Eric, they're all stage fours. Well,
you should be dead yesterday. So where are what? Tell
me what's going on?

Speaker 19 (01:31:29):
Bro?

Speaker 1 (01:31:30):
Well, I'm taking a lot of medication.

Speaker 2 (01:31:34):
Are you on chemo?

Speaker 1 (01:31:37):
Not yet?

Speaker 2 (01:31:38):
I wonder Now you're starting to sound like maybe you're
putting you together. No, no, I yeah, revised, because it
sounds like hold on, put them on hold. I don't know. Now,
maybe this is a prank call and I'm feeling all
sorry for this guy.

Speaker 1 (01:31:57):
Jack.

Speaker 2 (01:31:57):
What's your comment, Jack?

Speaker 1 (01:31:58):
Go ahead, Jack, a misunderstate.

Speaker 7 (01:32:05):
There's a misunderstanding about the racism.

Speaker 1 (01:32:08):
She's not racist.

Speaker 3 (01:32:10):
Against his blackness, she's racist against his crumpiness. I guarantee
you she's a socialist liberal.

Speaker 8 (01:32:16):
That could be Jack might have something there, but I
still think the guys bonkers.

Speaker 2 (01:32:21):
Okay, Jake, Now, thank you Jack comment, Thank you seriously.
Now we're gowing to Jake, who has a comment. Go ahead, Jake.

Speaker 13 (01:32:29):
Yeah, I just wanted to say it was just kind
of weird how you guys are finding every excuse for
this to not hold this lady accountable for clearly stating
she's a racist.

Speaker 1 (01:32:37):
I don't know.

Speaker 2 (01:32:37):
Oh not me, No, no, no, no, I'm not looking
for a few names.

Speaker 3 (01:32:40):
I'm not saying names.

Speaker 5 (01:32:41):
I'm not saying names.

Speaker 13 (01:32:42):
I'm just saying some guys in your office are making
incredibly hard for this man to hold this lady accountable.
And it's kind of it's kind of out there.

Speaker 5 (01:32:51):
Wait, wait, it's Jake. First of all, he's not a nut.

Speaker 2 (01:32:54):
He's expressing his opinion and and we are kind of
looking for excuses. But you know why, Jake, because we
don't want to believe it's true.

Speaker 13 (01:33:03):
It's been true for the last forty years that there's
people out there who are like this and we need
to hold them accountable and come together against people like
this because it gets overlooked.

Speaker 2 (01:33:12):
And you're right, it does like this, you know, it
does it does get overlooked.

Speaker 13 (01:33:15):
For a little bit of a character check here in
your office, and just to try to hold this lady
accountable for what she's saying, because being racist is one thing,
and that's being racist.

Speaker 3 (01:33:25):
You can't just be a.

Speaker 13 (01:33:26):
Little bit racist or be racist because this guy said
you were racist or whatever. No, if you're racist, you're
a racist and you hate certain people, and that's not right.

Speaker 3 (01:33:34):
So I just wanted to make that clear.

Speaker 2 (01:33:36):
Thank you well, thanks for calling, Jake. I appreciate your perspective.
We got more coming up on the Troubleshooter Show right
after this. Go with a sure thing Denver's Best roofer
Excel Roofing dot com. You don't pay a cent until
you're content. Time for an insurance checkup free, no obligation.

(01:33:59):
In comparison, call Compass Insurance paying too much your coverage
at dozens of insurance companies find out now three O
three seven seven to one help. You'll think you're his
only customer when you choose Frank durand the real estate
Man dot com to list your home with Remax Alliance
three three nine two zero sixteen twenty two. Hey Tom Martino,

(01:34:22):
you're travel shooter all right, I got an insurance question
comments on mark on Eric I want to take but
don you've been waiting. What is your insurance question? We
got Brian Burns with us Compass Insurance Group. Go ahead, sir, all.

Speaker 16 (01:34:36):
Right, thank you, good afternoon. Hey insurance. My insurance question
has to do was both solar and house insurance. I
am looking at the additional cost of solar on the
house and to insure it. And I also was looking

(01:34:56):
at to do solar shingles and safe will not ensure
my house with solar shingles. And then the only way
I can get a quote for solar panels additional cost
is I have to have a new roof put on first,
as the insurance claims. So how can a person ever

(01:35:20):
heard of that?

Speaker 6 (01:35:22):
Where's your roof?

Speaker 14 (01:35:23):
Old?

Speaker 2 (01:35:23):
Is that? Yeah? How old is your roof?

Speaker 16 (01:35:27):
It's about ten years? But it's hell damage, so compasses
my insurance company.

Speaker 2 (01:35:33):
Wait wait, wait is your house hell damaged? Now?

Speaker 6 (01:35:37):
Correct?

Speaker 3 (01:35:38):
Okay?

Speaker 2 (01:35:39):
And and they're telling you you can't get a price
to ensure the solar.

Speaker 16 (01:35:45):
Until I get the roof replaced.

Speaker 2 (01:35:49):
I don't understand why.

Speaker 1 (01:35:52):
I don't either. And this is a reason, if well.

Speaker 2 (01:35:56):
Because you because you've been paid on that claim. Is
that right?

Speaker 1 (01:36:01):
Correct?

Speaker 5 (01:36:01):
That's why totally you know, that's why you know.

Speaker 2 (01:36:05):
You have an open claim. Bro, you have an open claim.
They're not going to quote you. They're not going to
quote you on a new policy.

Speaker 4 (01:36:11):
Well before you you you could get quote. We could
get a quote for you, assuming that the roof is replaced.
But yeah, any insurance company is going to require the
roof to be replaced before they're going to put insurance
on you.

Speaker 16 (01:36:22):
Right, So then so then the further that question, how
can I decide if I want to get a price
on solar shingles as opposed to solar panels.

Speaker 2 (01:36:36):
Okay, you want to know what's going to be cheaper
to ensure?

Speaker 4 (01:36:41):
Yes, well, solar panels the only thing. The only thing
you do with solar panels. We just have to add
that into the dwelling limit. It's just part of the
dwelling coverage. Is there's not a separate coverage. Hardly, it'll hardly,
you'll hardly notice it.

Speaker 16 (01:36:57):
Two thousand dollars a year is a pretty good chunk
of change.

Speaker 2 (01:37:01):
You're not going to pen You're not going to spend
an extra two grand for a solar system you're ever
ever for the insurance.

Speaker 1 (01:37:08):
Never never, That's what I was quoted by.

Speaker 16 (01:37:12):
Who now, okay, Catrina Katrino.

Speaker 2 (01:37:17):
No wait wait wait did she say that you're going
to pay an extra two grand just for the solar?

Speaker 6 (01:37:27):
Correct?

Speaker 17 (01:37:28):
Now?

Speaker 5 (01:37:28):
I think there's a misunderstanding.

Speaker 4 (01:37:30):
You know what, you can call me and you and
I can discuss it, because there is no way that
it would All it would be is that we would
have to increase your dwelling limit. So if the rate
is going up two thousand, that very well might be
you're being penalized for the claim or for some other reason,
but it's not because of the solar.

Speaker 2 (01:37:48):
In other words, your rate isn't going to change by
two thousand dollars just because of solar. Right.

Speaker 16 (01:37:57):
Ever, Well, that's what I I was understanding. We're talking
with the agents. So I'm at quagmire U before the
end of the show.

Speaker 2 (01:38:07):
I don't want to leave that hanging out there. I
really don't.

Speaker 10 (01:38:09):
You.

Speaker 5 (01:38:10):
Could you sell to her?

Speaker 2 (01:38:11):
Yeah, I mean talk to her. Yeah, hold on, we
need to get your information, all right, Mark, if you
could get his cell DOWNE just.

Speaker 5 (01:38:20):
Check down and give it to Brian, just text it
over to me.

Speaker 2 (01:38:22):
Yeah, yeah, okay, good put them on hold in and
well that's what we'll do. Okay, I got to take
this break. We're gonna come back for comments on Eric
and the rest of his story, which is really crazy.
Coming up. Go with a sure thing Denver's best roofer
Excel Roofing dot com. You don't pay a cent until
you're content. Time for an insurance check up free, no obligation.

(01:38:48):
In comparison, call Compass Insurance paying too much your coverage
at dozens of insurance companies find out now three O
three seven to seven to one help. You'll think you're
his only customer when you choose Frank to and the
real estate Man dot com to list your home with
Remax Alliance three all three nine two zero sixteen twenty two.
All right, I want to take these comments real quick. Marcus,

(01:39:09):
what is your comment on Eric, the guy who said
he was called a racist or excuse me, not called
the racist. A woman said I'm racist, won't wait on
you at King Soupers. What do you think of him?

Speaker 22 (01:39:21):
I'm linking to the point, Like most of us, I
think there was some previous interaction with these two and
shit added up and made a dumb comment, there's Shitbate,
But my comment is more about people like change. In
my opinion, there is these fifty percent of the problem
right now because like you and Mark, you ask questions

(01:39:44):
and try to sit through the bs and get to
the meat of the matter. You don't just take everything
at based out. Strikes me as the kind of person
who takes me every everybody at their word with no research.
Every rapist is a rapist, every petibu pedophile, every racist
is a racist, and then they virtue signal shame and

(01:40:06):
condescend people into cow towing. So wow, I think the
Eric thing is going to end up being a nuphing burger.
Kate just hit a nerve with me because people like him,
I think they are most of the problem.

Speaker 5 (01:40:22):
They are most of the problems.

Speaker 2 (01:40:25):
Well, what he said was it sounded like we were
trying to discount it and look for excuses as opposed
to confronting it. There's a little bit of truth in it,
but it wasn't because we didn't believe it. It's because
we didn't want to believe it. I mean, in a way,
I think sometimes was a nut.

Speaker 22 (01:40:41):
Just to state my opinion, No, kay, Well absolutely, But
if you guys if you guys didn't treat him like
you do every other call. Everybody calls me, says this
card dealer written me off, and you guys said, oh, well.

Speaker 8 (01:40:54):
Here we go.

Speaker 22 (01:40:55):
And you didn't do any sort of due diligence to try,
whether you call it confer or you know, or you know,
trying to gate the claim or whatever, would like you
disproving if you guys didn't put that kind of effort in, No, we.

Speaker 2 (01:41:12):
Do, thank you. I called on, hold on, I want
to take store. I want to take Mike before the
end of the hour, Mike, can we just take Mike's
comment come back for more? Go ahead, Mike, what's your comment?

Speaker 7 (01:41:24):
Yeah, I'm just wearing a bible that.

Speaker 2 (01:41:32):
Oh god, Mike, you keep calling back with the same crap.
He says, it's a it's the guy that's called in before,
who we don't think, so all right, I mean, we're
gonna come back to Eric again. And also we're checking
on that insurance for solar panels because we're sure he
got that wrong. And more coming up on the Troubleshooter Show.

(01:41:54):
Go with a sure thing Denver's Best roofer Excel roofing
dot com. You don't pay a cent until you're ten.
Time for an insurance check up free, no obligation. In comparison,
call Compass Insurance. Pay too much your coverage at dozens
of insurance companies find out now three all three seven
seven to one help. You'll think you're his only customer

(01:42:16):
when you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three all
three nine two zero sixteen twenty two.

Speaker 1 (01:42:24):
Yeah, rip.

Speaker 2 (01:42:31):
News need advice?

Speaker 1 (01:42:34):
Who you don't have?

Speaker 8 (01:42:37):
Come runingxious sustass can Shooter's gonna help?

Speaker 1 (01:42:42):
Come man, This is.

Speaker 5 (01:42:45):
The Troubleshooter Show.

Speaker 2 (01:42:47):
No Tom Martine, Okay, I'm Tom Martino, your troubleshooter. Three
oh three seven one three A two five five. This
hour brought to you by Frank Duran, the real Estateman
dot com for honesty, integrity, uh and for skill selling
houses for more money, faster than the market, and he
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(01:43:09):
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All right, so this kind of took over and I
didn't mean it too, but it did. We did have

(01:43:29):
some insurance questions. We still have another one we're going
to address with Don about the solar and additional costs.
But what because I have Brian Burns with me from
Compass Insurance Group. But here's the deal. Eric called and said, Tom,
I went to King Supers to buy cigarettes. There was
a woman up there behind the counter getting cigarettes for
someone else, and I said, while you're while you're up there,

(01:43:51):
can you get me a pack of Marlboroughs or two
packs of Marlboroughs? And she said, have Leonard help you.
I'm racist. So Leonard is a black man. Eric, who
called in about this is a black man. So he
claims a white clerk at King Souper's would not get
him cigarettes and told him why, and she supposedly said,

(01:44:14):
get Leonard to help you. I'm a racist.

Speaker 5 (01:44:17):
I wonder if he called that person a racist at
some point.

Speaker 2 (01:44:21):
Yeah, And that was a good observation that both Mark
and Jr. Made afterwards that maybe she was just feeding
back Eric's own line that Eric maybe accuses her all
the time of being racist, and she got tired of it,
and when Eric asked her for a favor, she said, no,
have Leonard help you. I'm racist. Maybe that was sarcasm,

(01:44:43):
I don't know.

Speaker 8 (01:44:44):
And I wanted to get Leonard. I have called his
phone ten times now we can't get Leonard on. And
he also gave me the assistant manager's name. I believe
it was Sherry, and he assured me that Cherry would
talk to me. Erry doesn't pick up either all.

Speaker 2 (01:45:00):
Now, Mark did call over to the store and talk
to someone else who said we had to call corporate.
So during this discussion, Jake called in with a comment,
and I don't think there was anything wrong with a comment.
What he said was instead of you guys making up
excuses as to why did this happen or if it

(01:45:20):
really happened, or looking for reasons why it didn't happen,
maybe it really did and you should address the racism part.
And then I think there was nothing wrong with that comment.
What he was saying is why not investigate both sides?
I think he was saying, But Jake, go ahead, and
you called back, go ahead, because Marcus called in later

(01:45:44):
and criticized you, saying that you're the type that takes
everything at face value and you never vet it out,
and basically, every rapist is a rapist, every racist is
a racist, every you know, every bad person is a
bad person, and you don't ferret it out or or
vet it.

Speaker 13 (01:46:02):
Go ahead, Jake, Yeah, yeah, Well I just I took
my lunch break to call back, so I was just
gonna try to make this quick. But I also got
called a nut on public radio, so that's another reason
I called back. But yeah, in regards to my comment,
you know this, there there's been people who died, you know,
fighting for what we're talking about right now, and that's

(01:46:23):
that's the fact that this lady admitted that she's a racist,
and there's people out there who are trying to look
for excuses as to why she can be racist.

Speaker 2 (01:46:31):
It's not it's not it's I don't think no, no,
I don't think anyone's trying to justify racism.

Speaker 13 (01:46:39):
Well, the fact that you say you're racist and then
you know, you brush it off like it's nothing, that's.

Speaker 5 (01:46:44):
That's the This is ridiculous. We don't know the context
of it.

Speaker 10 (01:46:49):
Either.

Speaker 3 (01:46:50):
I don't I don't know the cost.

Speaker 2 (01:46:51):
We're not sure she really we're saying is we're not
sure if she said it or if.

Speaker 8 (01:46:56):
For example, Jake, how about if Eric called her racist
numerous times because possibly she doesn't like Trump.

Speaker 3 (01:47:03):
Let's just say that happened, she's racist?

Speaker 2 (01:47:06):
Wow?

Speaker 5 (01:47:06):
Okay, well there you go. Hey, See that's why I
call you a nut.

Speaker 8 (01:47:09):
If it looks like a nut, tastes like a nut,
and it's liberal, it's a nut.

Speaker 1 (01:47:15):
Yeah.

Speaker 13 (01:47:15):
Well, if someone says they're racist and amidst the racist
and they're probably racist, and then anyone who supports that.

Speaker 2 (01:47:21):
But what what Mark was saying is she could have
been saying it out of sarcasm because he called her.

Speaker 3 (01:47:25):
Doesn't matter.

Speaker 13 (01:47:26):
You don't say that nowadays.

Speaker 6 (01:47:27):
This is twenty twenty four, This isn't.

Speaker 2 (01:47:34):
So you're saying that we shouldn't even say it.

Speaker 5 (01:47:36):
It's cancel culture.

Speaker 6 (01:47:37):
Man.

Speaker 2 (01:47:38):
You're talking to mister vanton sarcastic, right, shake, Is that
what you're saying?

Speaker 3 (01:47:43):
What do you mean, Tom?

Speaker 13 (01:47:44):
No, I'm being serious, Like, you can't you can't say
you're racist and then not serve somebody when you're a service.

Speaker 2 (01:47:50):
No, No, you can't. You're right, You're right. You can't
do that. I agree with that.

Speaker 13 (01:47:54):
That's what I'm talking about. That's what I agree about here.
I don't care about anything else that what you guys
think happened.

Speaker 2 (01:47:59):
Or what, whether she's real or not. She shouldn't have
said that and refused service.

Speaker 8 (01:48:03):
We once again, that's an assumption she actually said it.
If we recall here, Jake, this guy's had five kinds
of cancers.

Speaker 13 (01:48:10):
Now we're not sure of IC's credibility talking about I
didn't call to talk about cancer. I called to talk
about a lady saying she's racist, denying service to a
black man, and then admittedly admitting she's racist.

Speaker 5 (01:48:24):
She well, she never admitted she. We don't know if
she said that or not. We have no idea.

Speaker 2 (01:48:32):
Okay, well, well okay, Jake, Okay, thank you.

Speaker 8 (01:48:35):
Oric could call up and say some guy named Jake
just called me a racist and told me he was racist.

Speaker 2 (01:48:41):
Yeah, Jake. All we're doing is we're ferreting it out. Okay,
we're vetting it out. Eric Mark told me to talk
to you about your past experience with this same King
Soupers and it may shed light on the situation. And
he wanted me to ask you about burritos.

Speaker 14 (01:49:06):
Yeah, I've been selling burritos there for years to all
the departments.

Speaker 1 (01:49:09):
They love my burritos. I'm sold burritos to your U,
your buddy Dan.

Speaker 14 (01:49:14):
I mean, oh, you just advertised them when Peter and
I told you, Oh my god, I just advertised jewelry store.

Speaker 1 (01:49:24):
Yeah, the jewelry store.

Speaker 2 (01:49:26):
Oh okay.

Speaker 1 (01:49:26):
David ellis his white Yes, him and his wife buy
my burritos. Kim Munson buy my burritos every Thursday. Kalos.

Speaker 2 (01:49:33):
All right, So you make burritos and you were selling
them at this King Soupers.

Speaker 1 (01:49:38):
Where were you selling them inside and outside? But when
COVID came, I had.

Speaker 14 (01:49:43):
To stop and everybody would come outside and she would
snitch on me. When you know, like the potice department
in the back room department would come outside and buy
the burritos.

Speaker 22 (01:49:54):
She would stitch.

Speaker 1 (01:49:55):
She didn't like it, Leslie.

Speaker 14 (01:49:57):
She had do you know what Tom or is this mark?

Speaker 19 (01:50:02):
Now?

Speaker 2 (01:50:02):
This is both of us, both of us.

Speaker 1 (01:50:04):
Okay, she's so brazen.

Speaker 14 (01:50:06):
Lastly, she'll probably answer the phone and.

Speaker 1 (01:50:08):
You guys ask her because the phone is right by customers.

Speaker 5 (01:50:12):
Hey, we get Hey, we've got a guy Jr.

Speaker 8 (01:50:14):
I don't know if it's the same one that always
calls I doubt it, though, he says he's had a
problem time with the same Leslie at King supers.

Speaker 2 (01:50:22):
Is this Jr. From our YouTube Morons Jr Jr?

Speaker 3 (01:50:27):
In Denver?

Speaker 2 (01:50:28):
This is this is not Jr? From the YouTube channel. No, no, okay, okay,
go ahead, sir.

Speaker 6 (01:50:35):
Anyways, I've had issues with Leslie well here recently.

Speaker 15 (01:50:39):
She kind of cocky.

Speaker 9 (01:50:40):
I had an issue with my credit card wouldn't work
and there I thought it was.

Speaker 2 (01:50:44):
A system, the King supersystem, and she got real cocky
and didn't give me any time of day.

Speaker 6 (01:50:49):
So she turned me over to somebody else.

Speaker 3 (01:50:50):
So she's kind of cocky.

Speaker 2 (01:50:52):
Okay, Now, are you black Jr.

Speaker 1 (01:50:55):
No, well, I'm a brown Jr. So she was.

Speaker 2 (01:50:59):
She was just she was She just could be a
nasty person.

Speaker 3 (01:51:03):
Right, Well, she's got a coffee.

Speaker 6 (01:51:05):
Yeah, she cacky.

Speaker 3 (01:51:07):
I got cocky back and then she turned me over
to it to the lead person to handle my issue.
But she's cocky.

Speaker 1 (01:51:12):
Okay, okay, all.

Speaker 2 (01:51:14):
Right, I got you. I got you.

Speaker 8 (01:51:16):
So apparently Eric Dad brings up a question I've asked you,
but be very honest, at any point, did you ever
call her racist?

Speaker 1 (01:51:24):
Oh yeah, ever, okay, you know what, I'm trying to
drive right here at the King Superstar. I just picked
my wife up and.

Speaker 14 (01:51:34):
I'm gonna go to Shelley right now.

Speaker 5 (01:51:36):
Go get Shelley on the phone. We'd love to talk
to Shelley to shed some light on this.

Speaker 14 (01:51:41):
I'm about three seconds away.

Speaker 8 (01:51:44):
All right, we're gonna put you on hold. We're gonna
do this. Shelley is the assistant manager right.

Speaker 1 (01:51:51):
Oh, that's Tracy.

Speaker 2 (01:51:52):
Okay, who's Shelley the Shelley's the guest lady.

Speaker 14 (01:51:56):
Shelley's the one that hurt it.

Speaker 1 (01:51:58):
Here she is Shelley, Please come here?

Speaker 5 (01:52:00):
Oh, I got to make sure she knows she's.

Speaker 14 (01:52:04):
Glennard's not here.

Speaker 1 (01:52:06):
I know here here, this is Tom Martine.

Speaker 11 (01:52:08):
You got to go back in.

Speaker 14 (01:52:09):
So I'm telling him that what resting there to me about?
Do you hear?

Speaker 1 (01:52:17):
Yeah?

Speaker 2 (01:52:18):
She says he's not sure, and say it.

Speaker 14 (01:52:21):
Regina's in there.

Speaker 1 (01:52:22):
Okay, Regina's here.

Speaker 5 (01:52:24):
All right, go get Regina.

Speaker 2 (01:52:25):
Make sure you tell them we're on the radio.

Speaker 5 (01:52:27):
By the way, I'll make sure we know that.

Speaker 2 (01:52:30):
So didn't she just say your buddy who you said
would verify and just said I'm not sure.

Speaker 8 (01:52:35):
I can't she said I was in here, Eric, she
said I wasn't here. I can't say that, right, Yeah,
but Eric, you told us.

Speaker 3 (01:52:47):
That she heard it.

Speaker 1 (01:52:50):
There was so much confusion.

Speaker 14 (01:52:51):
I thought Shelley was there, but Regina heard it. And
Regina's going to talk to you right here.

Speaker 5 (01:52:56):
All right, Hey, you're center.

Speaker 2 (01:52:58):
Put her on.

Speaker 5 (01:52:58):
Let's talk to Regina, Okay.

Speaker 2 (01:53:04):
I don't want to get Regina fired though.

Speaker 1 (01:53:06):
My god, Oh no, she's big time. She's been.

Speaker 23 (01:53:09):
She's big time, big time. Okay, good, good god, she's
a big time. I want to talk to big time
Gina where she's still listening big time.

Speaker 14 (01:53:23):
I'm knocked on the door.

Speaker 5 (01:53:28):
I bet they love I bet they love him.

Speaker 14 (01:53:30):
Oh my god, come on, Regina, we're no kidding.

Speaker 5 (01:53:38):
Do you know anybody in the deli?

Speaker 2 (01:53:40):
Do you want us say? Do you want us to
take Wait a minute, wait a minute? Is is Are
you at that King Soupers right now?

Speaker 9 (01:53:48):
Yes?

Speaker 5 (01:53:49):
She's well around.

Speaker 2 (01:53:50):
Well, is Leslie is Leslie working, is Leslie.

Speaker 1 (01:53:55):
Working talking to him.

Speaker 14 (01:53:56):
I wasn't in there.

Speaker 3 (01:54:00):
In there.

Speaker 2 (01:54:01):
Come on, man, know what Eric? So far none of
your witnesses are coming through for you.

Speaker 14 (01:54:07):
Bro, brother Gina, would you would you tell him what.

Speaker 1 (01:54:11):
You just told me. No, I don't have nothing to
do with that time.

Speaker 14 (01:54:16):
I wasn't in there when anything happened, Leslie say it.

Speaker 1 (01:54:19):
I mean I don't know if or not because I
was not in there.

Speaker 2 (01:54:23):
Well, okay, thank you. So why is Eric putting on
witnesses that make him sound like a nut?

Speaker 5 (01:54:29):
You would not make it an attorney, sir.

Speaker 2 (01:54:32):
Hey, Eric, you're supposed to get supporting witnesses. All of
your witnesses are saying I didn't hear it.

Speaker 14 (01:54:39):
Well, Tom, I'm not going to give up on this
buddy at all.

Speaker 2 (01:54:43):
Right, yes, you're not. You're talking to strangers. Listen, I
want to ask you something. Is Leslie working right now?

Speaker 1 (01:54:51):
Let me go, Let me ask you for Gina, don't don't.

Speaker 2 (01:54:54):
Don't go in there yet. I want to take a break,
and then maybe you go ask Leslie if she'll admit
it on the phone that she's a racist. Hold on,
we got more coming right up. Go with a sure
thing Denver's Best roofer Excel Roofing dot com. You don't
pay a cent until you're content. Time for an insurance

(01:55:20):
checkup free, no obligation. In comparison, call Compass insurance paying
too much your coverage at dozens of insurance companies. Find
out Now three all three seven to seven to one.
Help You'll think you're his only customer when you choose
Frank durand the real estate man dot com to list
your home with Remax Alliance three all three nine two
zero sixteen twenty two. Hey, I'm getting a lot of

(01:55:42):
text from people who recognize Eric from a whole bunch
of talk shows. They say he's always calling into talk shows.
He's well known, and he's a staunch black conservative Trump supporter. Yeah,
because it is burritos with a hot temper? Does he
ever did you ever encounter.

Speaker 5 (01:56:00):
Him on I don't think he's got a hot temper.
That seems a little odd.

Speaker 2 (01:56:05):
Well that's what somebody said. Anyway, Who is.

Speaker 5 (01:56:08):
That one guy? I actually bought a plane ticket or
we bought a plane ticket for.

Speaker 2 (01:56:13):
You, and he's dead, right, I think, Well, I hate
to say that, but I think he is. I do too.
Keep going anyway, it was about oxygenated fuels. That was
his big thing.

Speaker 1 (01:56:25):
Ah.

Speaker 2 (01:56:25):
Anyway, So anyway, Jake who said we should investigate this
more and not just look for excuses, somebody says they're racist,
they are we can't get anyone to verify they even
said it, Eric, Eric tried to talk to three people
who all said, well, not us.

Speaker 5 (01:56:41):
And Eric said they were all witnesses.

Speaker 13 (01:56:43):
What do you have to add, Jake, Yeah, I mean,
just because you know that's not credible. I just wanted
to let Eric know that I believe him, and I
believe this stuff still happens today and people overlook it
all the time, and I would just want Eric to
know that he's a good man for standing up for
what he thinks is right, regardless of what everyone else
is saying.

Speaker 5 (01:57:03):
Own three witnesses, his own three witnesses.

Speaker 13 (01:57:06):
Just no one wants to speak on this.

Speaker 20 (01:57:08):
Of course, no one okak on this.

Speaker 8 (01:57:10):
But you want to just throw someone under the bus
that might have never said anything.

Speaker 9 (01:57:16):
I don't know what she said.

Speaker 1 (01:57:18):
I'm all I heard was if she said anything.

Speaker 5 (01:57:20):
Hell, we don't even know if she's a real person.

Speaker 2 (01:57:25):
You know, you have to admit, oh, Jake, Jake, Jake
sounds like he has a good heart. He really does.
I'm not kidding now, but you got to admit. Eric
doesn't sound too credible right now.

Speaker 10 (01:57:35):
I don't know.

Speaker 2 (01:57:35):
I've never met the guy.

Speaker 9 (01:57:36):
I don't judge people like that. I just judge people
based off their character, and the fact that he's.

Speaker 13 (01:57:41):
Trying to look for proof for this kind of tells
me a lot about him, and it tells.

Speaker 3 (01:57:45):
Me he's a good guy.

Speaker 13 (01:57:46):
So I'm gonna go ahead and believe, okay, And I'm
gonna go ahead and out side with you guys on
this one.

Speaker 2 (01:57:51):
All right.

Speaker 5 (01:57:51):
You can't believe the three other people whom he spoke
to this thing. They can't confirm that this happened.

Speaker 2 (01:57:56):
Well, yeah, but they didn't say it didn't happen. They
said they weren't there. And why did Jake say, excuse me?
Why did Eric say they were there? Can you get
anyone to cooperate your story? One person? Can you?

Speaker 14 (01:58:09):
I'm trying my dangers. And then Shelley, she's the one
that said, uh, I went to the glass again and
I got out the car Tom at the Field Center.
I said, Shelley, you said that wasn't right what Leslie said?

Speaker 1 (01:58:23):
Why are you backing out now?

Speaker 14 (01:58:25):
And then Regina she's so afraid to tell because of
you guys. They're scared to death. And then Tracy, the
assistant manager.

Speaker 1 (01:58:35):
Of the Black Lady, She's off today. And I want it.
I wanted Martin. Well, Leslie, I asked.

Speaker 14 (01:58:43):
Regina.

Speaker 1 (01:58:45):
I drove up to her because Regina and Shelley switched
out of the field center. Okay, Racy, okay, and Tracy's.

Speaker 14 (01:58:55):
Offful and Leslie's on dang vacation.

Speaker 1 (01:58:58):
You think I'm going to give up, you guys are crazy.

Speaker 5 (01:59:01):
I don't think you're going to give up.

Speaker 1 (01:59:02):
Man, No, because this story and that cuckoo cuckoo cut.

Speaker 2 (01:59:08):
What are you talking about?

Speaker 17 (01:59:09):
What are you?

Speaker 10 (01:59:10):
Yeah?

Speaker 1 (01:59:10):
I hear that cuckoo crott?

Speaker 2 (01:59:12):
No you don't.

Speaker 14 (01:59:13):
I'm going too all. I'm gonna follow up. And I
wish that you would get the police the corporal's number
that was standing right next to Lesser.

Speaker 1 (01:59:21):
See if he'll lie.

Speaker 2 (01:59:23):
Why did he hear it?

Speaker 5 (01:59:24):
Of course he heard it.

Speaker 1 (01:59:25):
He was he was standing right next to Leslie.

Speaker 14 (01:59:28):
I have a badge number.

Speaker 2 (01:59:30):
Wait, you actually have a police officer that heard it.

Speaker 1 (01:59:34):
He gave me his card. I haven't okay, wait wait.

Speaker 2 (01:59:37):
Wait wait will no, we will call him. What did
he say after he heard it?

Speaker 5 (01:59:41):
I'll call him, give.

Speaker 2 (01:59:42):
Me his number?

Speaker 14 (01:59:43):
He said, I didn't hear nothing.

Speaker 5 (01:59:45):
I'm gonna call wait.

Speaker 2 (01:59:47):
Oh, well, he said he didn't hear nothing. No, no, no,
don't do that. No no, no, don't give it on
the air. But wait, Eric, he already told you he
didn't hear.

Speaker 1 (01:59:58):
It, right, That's what he told me.

Speaker 8 (02:00:01):
But you see, I want to ask you something. Do
you see a common thread and no one's heard it?

Speaker 2 (02:00:07):
No one, No one heard it? No one, that's no
one heard it.

Speaker 5 (02:00:15):
Why would the cop get fired? Does he work at
Kings as well?

Speaker 1 (02:00:21):
He was well, no, no, he wouldn't get fired. But
I had asked him, I said, you heard that, right, Yeah,
I didn't hear nothing.

Speaker 14 (02:00:31):
You know how they how you're condescending that people are like,
they didn't.

Speaker 6 (02:00:35):
Hear nothing when they heard it.

Speaker 2 (02:00:38):
Mark, get the cops badge number.

Speaker 5 (02:00:40):
I'll talk to him here.

Speaker 17 (02:00:42):
Yeah.

Speaker 2 (02:00:42):
But basically he said he didn't hear anything.

Speaker 1 (02:00:47):
He were standing right next to her, Tom and Mark.

Speaker 2 (02:00:52):
It doesn't matter. He's not admitting it.

Speaker 1 (02:00:55):
Wait.

Speaker 8 (02:00:55):
Wait, we've got someone on YouTube, Robert, Robert Big Bear.
He happened to be there as well, and he didn't
hear it.

Speaker 14 (02:01:03):
Oh that's cute.

Speaker 1 (02:01:06):
I give you his name and phone numbers.

Speaker 14 (02:01:08):
Sell you could call him.

Speaker 8 (02:01:12):
Actually, we're giving we're gonna give it to chapter to
call he knows the insiders down there.

Speaker 1 (02:01:18):
It's seven zero no, no, no, all.

Speaker 2 (02:01:23):
Right, let's let's uh with that. Let's take a breace
that we can regroup, and then we have some information
for Don on his insurance. If you're still on mark,
we got more coming up. Go with a sure thing
Denver's Best roofer Excel Roofing dot com. You don't pay
a cent until you're content. Time for an insurance check

(02:01:47):
up free, no obligation. In comparison, call Compass Insurance paying
too much your coverage at dozens of insurance companies find
out now three oh three seven seven to one. Help.
You'll think you're his only customer when you choose Frank
durand the real estate Man dot com to list your
home with Remax Alliance three oh three nine two zero
sixteen twenty two. Yeah, Hi, Tom Martino, you're troubleshooter. Don

(02:02:19):
had the insurance question. Don Brian looked into it a bit.
You said that you were quoted. You said you were quoted.

Speaker 5 (02:02:29):
Let me get him, let me wrangle him up.

Speaker 2 (02:02:32):
He was talking back. So, Don, you said you were
quoted an extra two grand a year for solar. That's
not so.

Speaker 8 (02:02:40):
It's just not so I'm trying to get him. Hold on, Tom,
go to one, all right, Julie, Don, Julie, okay, hold on.

Speaker 5 (02:02:46):
Hold on. We're going to pick you up in a second.

Speaker 15 (02:02:48):
Man.

Speaker 5 (02:02:48):
We tried to bring you on and we couldn't hear you.

Speaker 2 (02:02:50):
Hold on, all right, So who should I go to then?

Speaker 5 (02:02:54):
Because Don is ready? I'm sorry I said all that
on air, didn't I Go ahead?

Speaker 13 (02:02:59):
Yeah?

Speaker 16 (02:02:59):
Go ahead, Don, I'm right.

Speaker 2 (02:03:02):
Here, all right, bro, Listen, we checked into it, and
I think you were mistaken that the quote was two
thousand dollars extra for solar Go ahead.

Speaker 7 (02:03:11):
Yeah.

Speaker 4 (02:03:11):
So Don, I'm going to call you after the show
as well. But what it looks like is by adding
on the solar to your current policy, they are requiring
us to rerun a new cost estimator, and so some
of the things that we're adding on there. I think
there's some other structures too, but the total amount of
the dwelling limits having to go up because it's currently

(02:03:32):
underinsured according to their replacement cost estimator. But if we
were just to add just the if we didn't have
to do that, and we could just add on the
cost of the solar panels and then add that onto
the new policy. With the new roof, the premium would
actually go down I'm looking here by about six hundred
dollars a year because of the new roof. That's that's

(02:03:54):
the reason why that goes down, even though the dwelling
limits coming up a bit so, But because we're running
a new cost estimator, it looks like we're going to
have to increase the total amount. I've also got someone
working on a quote for the solar pant.

Speaker 2 (02:04:08):
The solar total increase was how much?

Speaker 4 (02:04:11):
Well, oh, there, it's telling him that he needs to
increase his dwelling limit by almost two hundred and twenty
thousand dollars.

Speaker 2 (02:04:18):
Wow, because because he was under insured before.

Speaker 5 (02:04:21):
Right, Well, because it's just been so long since it's
you know, it hasn't cost.

Speaker 2 (02:04:24):
You know, don That's that's the disadvantage to shopping for insurance.
And I don't mean disadvantage because either way you would
have run into trouble. If you were underinsured, you were
to have run into trouble. So kind of hiding our
heads in the sand and paying less money for less
insurance isn't always a good idea, now, Brian, When you

(02:04:45):
are underinsured, it's dangerous.

Speaker 4 (02:04:47):
Yeah, no, he had an additional fifty percent extended replacement costs.
So almost all of our customers and the companies allow.

Speaker 2 (02:04:55):
Could he then stay put? Sometimes?

Speaker 5 (02:04:58):
Yeah?

Speaker 4 (02:04:59):
Well, I think it very well might be that the
solar panels is a better idea than the solar tile
because the solar tiles we would have to go to
a whole new carrier because save Co in his case,
doesn't that they don't rate for him, They don't allow.

Speaker 2 (02:05:11):
But with a solar panel, do they have to rewrite
the entire costestum. We don't have to.

Speaker 4 (02:05:15):
We have to run a new cost estimator. But I
think there's some things we can go through and make
sure we have accurate information and then see if we
can get that limit down a bit.

Speaker 2 (02:05:23):
All right, So don really they will work with you
directly call them, okay, because I knew that there's no
way solar's going to add that much. If everything else
was equal and you weren't under insured before, what would
a solar system add to a home?

Speaker 4 (02:05:42):
It truly, it's just the increase on the dwelling. So
if you're putting, if you're cost if it's costing sixty
thousand dollars, to get solar panels, we would increase the
dwelling limit by sixty thousand dollars if everything with a CV.

Speaker 8 (02:05:55):
Is there any AGV insurance actual cash value for solar panels?
In other words, if they if they get busted up
and they're ten years old, I mean, how are they handled?

Speaker 5 (02:06:05):
Is it like a roof on an.

Speaker 4 (02:06:06):
Answer, It's handled as a roof. So if your roof
was actual cash I or if you have a wind
and hill deductible that's separate, that would be part of that.
Because it's on the roof, it's.

Speaker 2 (02:06:18):
A part of your roof, the roof system. Okay, got it,
got it? Okay, I want to talk to Julie. Julie,
you have a problem with AutoNation. What's going on? Julie?

Speaker 10 (02:06:27):
Hi, Tom, Thanks so much for taking my call. So
I'll make this as simple as I can. My husband
and I bought our Toyota four Runner, and we noticed
about newer used several months ago. It's with brand new
right off the showroom. Okay, we noticed spots. There are

(02:06:49):
ross colored spots underneath the outside of the on door
on the right side, off the protective film underneath. So
I brought the car into Toyota Automation off a Rappahle
Roads and somebody came down from their their little podium
and they looked at it and they said, oh, well,

(02:07:10):
you know, blah blah blah. So I said, I'd like
to speak to a manager.

Speaker 2 (02:07:15):
What the blah blah blah? What was that like, No
big deal, don't worry about it, or we'll take care
of it.

Speaker 10 (02:07:21):
Yes, when you know, when you come in, you will
your you run your car in and then somebody comes
down with their clipboard and they check you in. And
he didn't really want to address it. So I said,
I'd like to speak to a certain manager. And so
they called Pat Brown, he's the service manager of that place,

(02:07:41):
and he took pictures. They took pictures of the ross
colored spots, and he said he'd have to submit them
and he would call me back by July tenth.

Speaker 11 (02:07:51):
He didn't call back.

Speaker 2 (02:07:52):
All right, but Julie, I want to ask something about
the rust color spots. When you rub your finger on
those spots, is there an imp affection in the surface.

Speaker 10 (02:08:03):
It's it's hard to know. It's really hard to know.

Speaker 12 (02:08:06):
They are their spots all along.

Speaker 10 (02:08:10):
That protective film. So it was factory. It was put
on at the factory. Okay, it's not on the other shide.

Speaker 2 (02:08:16):
What protective film? Is it underneath the film? Yes?

Speaker 10 (02:08:22):
Yes, And they couldn't even figure it out.

Speaker 2 (02:08:25):
So the film is covering the film is covering up
those rough spots. Yes, and it's a clear film. Then
it's like a it's like a shield.

Speaker 6 (02:08:35):
Yes.

Speaker 22 (02:08:36):
Yes.

Speaker 10 (02:08:37):
And the car and it's never been it's never been
wrecked on that side.

Speaker 16 (02:08:41):
You know.

Speaker 10 (02:08:41):
It is factory. It is put on by the factory.

Speaker 2 (02:08:44):
How big are the spots? Are they bigger than the
head of a pin? Are they like a dime? How
big are they? Yes?

Speaker 3 (02:08:50):
What they are?

Speaker 10 (02:08:54):
They're they're varying, they're varying sizes. I hadn't really thought
about it.

Speaker 2 (02:08:58):
What's the largest size a racer?

Speaker 12 (02:09:01):
There are like a racer on?

Speaker 17 (02:09:02):
Got it?

Speaker 2 (02:09:03):
Got it?

Speaker 14 (02:09:04):
Okay?

Speaker 10 (02:09:05):
So if this is a mystery, now, if it's something
that's not RUSS, no problem. You know, I think they
should since this is put on by the factory, they
should just replace that strip. But at this point, Tom,
I have called seven times, I have called are you aware?

Speaker 2 (02:09:26):
Are you so? What dealer did you buy it from? AutoNation?

Speaker 10 (02:09:31):
We didn't buy it from AutoNation, but we bought it
from a Toyota. Oh, my husband. It was during COVID,
so it was twenty twenty and that was so I
can find out exactly. But it was a regular It
was right off the show run.

Speaker 2 (02:09:43):
And why don't you just go to another dealer? Would though?

Speaker 1 (02:09:48):
I don't know?

Speaker 19 (02:09:49):
So that's my question.

Speaker 10 (02:09:50):
Why I'm calling you, because I've called the tenth sixteen, seventeen, nineteen, seventeen,
twenty fourth, twenty third, twenty fourth and my husband.

Speaker 2 (02:09:58):
But truly, if if this dealer is so bad, do it.
You can go to any dealer, Okay.

Speaker 10 (02:10:06):
All right, if that's your suggestion, that oh my suggestion.

Speaker 2 (02:10:09):
I got two suggestions. Okay, I think you should try
a better Toyota dealer. There are some really good Toyota dealers.

Speaker 10 (02:10:18):
I didn't know there was a difference, Thank you so much.

Speaker 1 (02:10:20):
I really didn't.

Speaker 2 (02:10:21):
There's a big difference. But you don't that. The secret
is listen, The secret is this. This car is still
under warranty, right, yes, when you take it in, please
listen to me. When you take it in, do not
mention any of the trouble you had with the other
dealer or they wouldn't look at it. Don't say that,

(02:10:42):
don't pollute it, Okay, simply say this.

Speaker 16 (02:10:46):
Just say this.

Speaker 2 (02:10:47):
My car is under warranty. And you know what, I've
noticed these strange spots underneath this. Why would it be
under warranty though it's still under warranty, isn't it? Or not?

Speaker 1 (02:10:59):
It should be?

Speaker 10 (02:11:00):
But my husband and I bought a I mean, we
got a stocked warranty. We got the whole, the whole
sha bank.

Speaker 2 (02:11:08):
Well, what I mean is you is it under warranty?
I'm assuming it is, is it or not?

Speaker 14 (02:11:12):
Yes?

Speaker 2 (02:11:13):
Yes, it's a twenty twenty. Is it a twenty twenty?

Speaker 17 (02:11:17):
Yeah?

Speaker 2 (02:11:18):
Yes it is two three four? Okay, so it's probably
sill underworraning how many miles on it?

Speaker 8 (02:11:23):
Well, everything i'm reading says the basic warranty on a
Toyota is three years or thirty six thousand miles.

Speaker 2 (02:11:32):
How many miles are on it?

Speaker 10 (02:11:35):
Oh my gosh, Tom, I'm sorry, I don't know over
three years.

Speaker 12 (02:11:40):
It's our third card, so we don't we hardly?

Speaker 2 (02:11:42):
Okay. Well, I'm assuming I was assuming it's under warranty.
If it's not under warranty, you're not going to like
this answer, they don't have to do anything.

Speaker 10 (02:11:52):
Well, as long as it's fair, I'm fine with it.

Speaker 2 (02:11:55):
What do you mean fair? I said, they don't have
to do anything.

Speaker 10 (02:11:58):
Listen, if it's not if it's not under warranty, then
that's the way it is. If it is, if it
is under warranty and it's their error, they should fix it.

Speaker 2 (02:12:09):
Well, of course they should, but I want to know
if it is a problem. I would take it where
are you located normally, where are you from? Okay? Good? Okay.
I would make an appointment with Michael's autobody that's right
off of it's right in your Castle Rock North part

(02:12:30):
of Castle Rock.

Speaker 10 (02:12:31):
Okay, I'm writing it down, okay, And I.

Speaker 2 (02:12:33):
Would ask them tell them that some imperfections has shown
up on your forerunner. You would like to get a
quick opinion as to whether it needs to be fixed
or addressed. They That's where I would take it, not
to a dealer and let them assess it for you
if it turns out. If it turns out that they say,

(02:12:55):
you know what, this panel was rusted from the beginning
or whatever, we can address it, but get an opinion
from a really good body show and.

Speaker 8 (02:13:03):
Real quick If you email me the vin number help
at Troubleshooter dot com. I'll check and see if it's
under warranty for you and then Tom by the way, Chopper,
talk to the cop that was in the King Soupers
with Eric when it all went down.

Speaker 2 (02:13:17):
We'll talk to him right after this. Go with a
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(02:13:39):
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lot of criticism. Okay, so of Chopperson, Yes, I am Chopper.

(02:14:00):
You talked to the cop that was supposedly there with
Eric when all this went down, and he supposedly heard
that woman say I'm a racist.

Speaker 24 (02:14:10):
Uh. The officer of the corporal doesn't know Eric doesn't
know anything about his burrito sales can't support anything that
Eric says. However, in Eric's defense, he did have the
guy's phone number or the officer's phone number and badge number,
but nothing to help him.

Speaker 2 (02:14:27):
But wait a minute, Eric, this guy did not recall
even a little bit this incident, not even a little bit, not.

Speaker 24 (02:14:33):
Even a little bit. And we had a good conversation.
He he doesn't know anything about it.

Speaker 2 (02:14:39):
He doesn't recall. He doesn't even recall Eric talking to
him about it.

Speaker 14 (02:14:44):
That's correct, Tom, Oh my goodness, am I on the air?

Speaker 1 (02:14:49):
Tom?

Speaker 2 (02:14:49):
Yes you are, sir? Well no, John, Yeah, right, Only
you are telling the truth. Every single person you talk
to is lying.

Speaker 14 (02:15:02):
They're just denying it.

Speaker 5 (02:15:04):
It's like all the Jesse Smollett Uh what do you
call them? Witnesses?

Speaker 1 (02:15:08):
Man, I don't know what to do, perfect example.

Speaker 2 (02:15:11):
Oh no, don't see me.

Speaker 14 (02:15:14):
I mean as far as him.

Speaker 1 (02:15:16):
I don't know. It's the opposite of me.

Speaker 14 (02:15:19):
But that's what they're doing, the Jesse Smollett scenario.

Speaker 1 (02:15:25):
But it's just not there.

Speaker 14 (02:15:26):
But I'm not going to give up until I give
all my fact.

Speaker 5 (02:15:29):
I think the part you're missing, Eric is I'm saying
you are Jesse.

Speaker 2 (02:15:35):
Yeah, you're not telling me. I think it's justice.

Speaker 14 (02:15:39):
Yeah, Jesset uh Smollette.

Speaker 1 (02:15:42):
But Tom, I wouldn't call and waste.

Speaker 2 (02:15:44):
Your time with no no listen, listen, but no one,
not one person can verify your story, Bro, I can't,
and honest to goodness, this is the way I would
vet any call. I'm not calling you a liar, but
we got to get some verification. I'm Tom Martinez. We're
out of time. Don't forget Compass Insurance Group three oh
three nine nine six nine thousand for your insurance checkup.