Living in the Moment: A TLS Podcast
Hello TLS friends and family! Living in the Moment will be bringing you conversations around our journey as a brand and our journey with our Brand Partners, our Customer Service Secrets and why we LOVE what we do as we live TLS every single day.
Episodes
Special guest Becky Scott our Training and Development Manager!
Join Raemie and Laurie as they discuss 2025 at TLS and things we are thinking about as we enter 2026!
In this episode of Living in the Moment, we take you inside the Genesys Xperience 2025 Conference in Nashville—where global leaders gathered to explore how artificial intelligence is reshaping customer experience.
Join Raemie O’Brien and the TLS team as we break down the key themes: the shift from service to the experience economy, the rise of agentic AI, and the growing need for orchestration over simple automation. We’ll discuss ...
We explore the fascinating transformation of training in the workplace, from traditional classroom-style sessions to today’s dynamic, tech-driven learning environments.
We look back at how training methods have evolved over the years, and more importantly, what future generations are expecting from their learning experiences. From microlearning and AI-powered platforms to self-directed development, we unpack the trends that are res...
This episode kicks off a dynamic and timely topic: generations in the workplace. From Baby Boomers to Gen Z, today's workforce spans a wide range of experiences, values, and expectations, especially when it comes to learning and technology.
Join us as we explore how different generations approach professional growth, adapt to emerging tech, and navigate the evolving landscape of work. This episode sets the stage for a broader conve...
In this podcast Raemie, Laurie, Valerie and Steph discuss the TLS Culture and how it came to be.Â
Join Raemie, Laurie and Stephanie as they discuss all things AI in the Brand Experience World.Â
In this episode we welcome our Workforce Optimization team! We have Valerie Moore back with us today as well as our Real-Time Coordinator, Amanda Brenneman.
Join us as we discuss all things that go into optimizing our workforce!
Join Raemie, Mariam, Ana and Stephanie as they discuss all things Brand Delivery!
Join Raemie, Laurie and Stephanie as they reminisce about 2024 and give a sneak peek to 2025. Â
In this episode, Raemie and Stephanie speak with the TLS Connecting Technology Team about their "Crunch Sessions"
Join Raemie and Laurie as they discuss our annual Seamus Effect Award and why it is so special to us! They also take some time to talk about Halloween fun over the years.Â
In this episode we have Ana Batti joining us to talk about social purpose and our Summer of Service.Â
Join Raemie and Laurie as they discuss technology at TLS with the Connecting Technology Team's leader Christina Brooks!
On this episode we have Valerie Moore our Director of Workforce Optimization joining us to talk about ways we are using AI.
Laurie, Raemie and Stephanie start a new season of Living In The Moment by talking about TLS over the last few years and what's to come on future episodes.Â
We have reached then end of our first season of Living in the Moment! In a very special episode, we've flipped the script and the interiewer becomes the interviewee. Our host, Aleeshya, sits down with Mariam as we celebrate Aleeshya's journey! Aleeshya talks about her hands-on business experience, the most valuable lesson she has learned from TLS, and how making a mistake will always be the hardest thing to overcome. Mariam may or ...
We are joined by our newest Team Lead, Danielle, as she steps away from making moments with Paul Davis and FIRST ONSITE to tell us all about her journey. Danielle talks to us about how she is always striving for the best, how she truly values showing up for people, and how she may just be the best planner of surprises out there. This quickly turned from a Q&A to a bit of a therapy session for Danielle and Aleeshya, and we couldn't ...
We are joined by Gabriella, a wonderful MomentMaker® with CertaPro.  Gabriella speaks to us about how she best practices empathy, her strive for continuous improvement around every corner, how she prioritizes herself, and how fulfilling it is to return to the workforce after 21 years of being a stay-at-home mom.  Gabriella always wants to be a safe space for people and cherishes the time she gets to spend with her customers 💚
We are joined by Jose, a Paul Davis and FIRST ONSITE MomentMaker® taking a break from listening to her customers to tell us all about her journey to this point.  Jose shares her passion for helping people and making them feel like family, she talks about challenges she's faced with very little warning, and she shares a secret about what she does to make sure she's always practicing continuous improvement!Â
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