When half your team are on annual leave, does your agency suddenly feel harder to run? Are certain people impossible to cover? Does everyone know exactly what needs doing, or does the office descend into "Does anyone know whats happening with this?"
In today's podcast, we're looking at why annual leave, sickness and busy periods can expose the weaknesses that already exist in your systems, processes and customer journey.
Because the answer isn't always to hire more people. Sometimes it's about creating better processes, clearer ownership and systems that allow you and your team to switch off without the business falling apart.
We'll look at how mapping your customer journey can reveal those pressure oints and help you build an agency that delivers a consistently great experience, even when key members of the team are away.
Because your people deserve a holiday.
You landlords deserve great service.
And you shouldn't have to choose between the two.
Pressure doesn't create cracks in a business. It reveals the ones that were already there.
🏆 Tickets are now available for the first-ever Personal Estate Agency Awards!
Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK.
Book your tickets here: https://www.personalestateagencyawards.co.uk/
📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?
✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.
📥 Want FREE materials to help get you your next instruction?
Head to: https://www.estateagentconsultancy.com/freeintro
💻 Want to launch or scale your own estate agency business?
Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation
🎓 To access to our ‘Your First £100,000 Estate Agency’ video course.
Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course
📅 Want to join our next free webinar?
Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar
Any questions? Just email: hello@estateagentconsultancy.com or visit us at https://www.estateagentconsultancy.com
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