A preview of next week's exploration of the Net Promoter Score (NPS), the single-question metric that helps businesses predict growth through customer loyalty. We'll uncover who created it, why it's widely used, and how different companies implement this powerful tool.
• Net Promoter Score revolves around one question about customers' likelihood to recommend
• Various companies use different names for NPS (ESQI at Enterprise, LTR elsewhere)
• The metric provides a quick snapshot of whether a business is heading toward growth
• Next week's full episode will explain who created NPS and why it's become so important
• Understanding NPS helps businesses gain valuable customer loyalty insights
Come back next Wednesday for our complete breakdown of the Net Promoter Score and discover why this simple metric has transformed how businesses measure customer satisfaction.
I ♥ my podcast host @Buzzsprout. This link will get us both a $20 credit if you upgrade! https://www.buzzsprout.com/?referrer_id=1087190
The Scott Townsend Show Merchandise https://teespring.com/stores/tsts-2
Resources and Links
--------------------------------------------
My contact info:
LinkedIn https://bit.ly/2ZZ4qwe
Twitter https://bit.ly/3enLDQa
Facebook https://bit.ly/2Od4ItO
Instagram https://bit.ly/2ClncWl
Send me a text: 918-397-0327
Executive Producer: Ben Townsend
Creative Consultant: Matthew Blue Townsend
Shot with a 1080P Webcam with Microphone, https://amzn.to/32gfgAu
Samson Technologies Q2U USB/XLR Dynamic Microphone Recording and Podcasting Pack
https://amzn.to/3TIbACe
Voice Actor: Britney McCullough
Logo by Angie Jordan https://blog.angiejordan.com/contact/
Theme Song by Androzguitar https://www.fiverr.com/inbox/androzguitar
Episode Transcript
Welcome to the Scott Townsend Show brought to you by
Pizza man Productions.
Hey, this is Scott Townsend.
Welcome back to the ScottTownsend Show.
Today is an abbreviated episodefor a couple of reasons, but
(00:22):
before I get into all that, um,but before I get into all that,
I've been wanting to dive intothe net promoter score.
What does that mean?
Why do companies use netpromoter score?
Who came up with it and why isit such a big deal?
Is it a big deal and how doesit work?
(00:43):
I know a lot of companies,including the one I work for,
use it, but no one reallyexplains what it's all about.
So I decided to do my owndigging and have come up with
some pretty cool things.
It's opened my eyes as to whatit's really all about and how it
(01:07):
helps you get a quick snapshotof if you're heading towards
growth or not, based on how thecustomers answer.
One question, one question.
(01:32):
I'm going to keep this briefbecause I've if you can't tell
by my voice, it's my hair andeverything it's I've either had
a sinus infection or allergies,I don't know, but the throat is
just burning.
Actually it's not so bad.
It's not as bad as it has been.
I'm on the downhill slide here.
But uh, yeah, just all theenergy has been sapped.
(01:53):
And, uh, I wanted to get thisthing posted because I like to
try to get my episodes posted onwednesdays.
But let's just suffice to saywe're going to be talking about
the net promoter score andFriedrich yeah, I can't even say
(02:15):
his last name, I'll get thatdown next time but um, and why
your company should considerusing the Net Promoter Score,
why companies use it.
It's kind of interesting.
I used to work for EnterpriseRent-A-Car and they used the Net
(02:40):
Promoter Score and they calledtheirs the ESQI.
The company I work for nowcalls it the LTR likelihood to
recommend.
Okay, so yeah, that's whatwe're going to do.
So I'm not going to.
I'm going to quit fiddlingaround here.
Next Wednesday we're going.
We're on to Net Promoter Scoreand what it's all about.
Who made it?
Who created it?
Why is it such a big deal?
(03:01):
Have a great day, everything'sgoing to be all right and we'll
talk to you later.
The Scott Townsend Show is aDietz-O-Man production.
(03:33):
For more episodes, visit theScott Townsend Show YouTube
channel, listen on ApplePodcasts or wherever you listen
to your favorite shows.
The Scott Townsend Show.
Let's go talk some.
Show you.
I've either had a sinusinfection or allergies, I don't
(04:40):
know, but the throat is justburning.
Actually it's not as bad as ithas been.
I'm on the downhill slide here,but, yeah, just all the energy
has just been sapped.
The energy has just been sappedand, uh, I wanted to get this
(05:02):
thing posted because I like totry to get my episodes posted on
wednesdays.
But let's just suffice to saywe're going to be talking about
the net promoter score and whyyour company should consider
using the net promoter score.
Why?
Why companies use it.
It it's kind of interesting.
I used to work for EnterpriseRent-A-Car and they used the net
(05:23):
promoter score and they calledtheirs the ESQI.
The company I work for nowcalls it the LTR likelihood to
recommend.
Have a great day, everything'sgoing to be all right and we'll
talk to you later.
Popular Podcasts
On Purpose with Jay Shetty
I’m Jay Shetty host of On Purpose the worlds #1 Mental Health podcast and I’m so grateful you found us. I started this podcast 5 years ago to invite you into conversations and workshops that are designed to help make you happier, healthier and more healed. I believe that when you (yes you) feel seen, heard and understood you’re able to deal with relationship struggles, work challenges and life’s ups and downs with more ease and grace. I interview experts, celebrities, thought leaders and athletes so that we can grow our mindset, build better habits and uncover a side of them we’ve never seen before. New episodes every Monday and Friday. Your support means the world to me and I don’t take it for granted — click the follow button and leave a review to help us spread the love with On Purpose. I can’t wait for you to listen to your first or 500th episode!
Ruthie's Table 4
For more than 30 years The River Cafe in London, has been the home-from-home of artists, architects, designers, actors, collectors, writers, activists, and politicians. Michael Caine, Glenn Close, JJ Abrams, Steve McQueen, Victoria and David Beckham, and Lily Allen, are just some of the people who love to call The River Cafe home. On River Cafe Table 4, Rogers sits down with her customers—who have become friends—to talk about food memories. Table 4 explores how food impacts every aspect of our lives. “Foods is politics, food is cultural, food is how you express love, food is about your heritage, it defines who you and who you want to be,” says Rogers. Each week, Rogers invites her guest to reminisce about family suppers and first dates, what they cook, how they eat when performing, the restaurants they choose, and what food they seek when they need comfort. And to punctuate each episode of Table 4, guests such as Ralph Fiennes, Emily Blunt, and Alfonso Cuarón, read their favourite recipe from one of the best-selling River Cafe cookbooks. Table 4 itself, is situated near The River Cafe’s open kitchen, close to the bright pink wood-fired oven and next to the glossy yellow pass, where Ruthie oversees the restaurant. You are invited to take a seat at this intimate table and join the conversation. For more information, recipes, and ingredients, go to https://shoptherivercafe.co.uk/ Web: https://rivercafe.co.uk/ Instagram: www.instagram.com/therivercafelondon/ Facebook: https://en-gb.facebook.com/therivercafelondon/ For more podcasts from iHeartRadio, visit the iheartradio app, apple podcasts, or wherever you listen to your favorite shows. Learn more about your ad-choices at https://www.iheartpodcastnetwork.com
The Joe Rogan Experience
The official podcast of comedian Joe Rogan.