Join GoTo and CXOTalk for a deep dive into the world of AI and the virtual workforce. Learn about AI receptionists, agentic AI, and how AI agents dramatically improve customer service for small and mid-sized companies.
Our guest is Damon Covey, General Manager of UCC at GoTo.
Learn more at: www.goto.com
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🔷 Read the summary and key points: https://www.cxotalk.com/episode/ai-receptionists-transforming-customer-service
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00:00 AI's Role in Customer Communication
01:19 Examples and Benefits of AI in Small Business
05:49 AI Receptionist and the Future of Virtual Workforce
08:33 Benefits of AI Receptionists and Virtual Workforce
11:27 Deployment and Integration of AI Systems
17:11 Collaboration Between AI and Human Workforce
20:00 Ensuring Privacy and Security in AI Systems
21:16 The Future of AI: Personalization and Actionability
22:28 Closing Thoughts and Mission Statement
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