Featured book: DE-ESCALATE: How to Calm an Angry Person in 90 Seconds or Less
Website:http://dougnoll.com/
We will talk about
The Secret to De-escalating any situationThe 9 Effects of emotions3 step listening vs listening with your earsThe power of YOU statementsThe social constructs of emotionsPrison of Peace project
Doug teaches effective communication by hearing the emotions behind the situation instead of reacting to the words. He shares easy to implement effective strategies to de-escalate any situation and walk away feeling powerful. Learn to gain control over the quality of your life now.
Bio: Douglas E. Noll, JD, MA, is a full time internationally recognized mediator and peacemaker, specializing in difficult, complex, and intractable conflicts. He is a Fellow of the International Academy of Mediators, on the American Arbitration Association panel of mediators and arbitrators, and is certified under international standards established by the International Mediation Institute. He is the author of the award-winning book Elusive Peace: How Modern Diplomatic Strategies Could Better Resolve World Conflicts published by Prometheus Books. Doug has been listed as one of the Best Lawyers in America since 2005 by US News & World Report, is a Northern California Super Lawyer and is one of 193 mediators word wide selected for inclusion in the International Who’s Who of Commercial Mediators. He was honored as California Lawyer Magazine Attorney of the Year in 2012 and is a Purpose Prize Fellow.
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