February 18, 2024 • 13 mins
(April 18, 2014) When Michelle Obama yelled at President Barack Obama, the United States was shocked. Is this professional communications?
While some use yelling to make a point, any kind of shouting in a workplace is inappropriate. Or at a minimum a sign of a stressful situation.
It's in your best interest to maintain focus, calm, and control the situation without raising your voice. How you respond to anger matters.
Book recommendation: Psycho Cybernetics by [[Maxwell Maltz]], https://www.psycho-cybernetics.com/about/
Do you want more control over your emotions and reduce stress? Join us at https://www.insidestrategicrelations.com/newsletter/
#PeakPerformance #MentalFocus #SelfControl #EmotionalIntelligence
Become a supporter of this podcast: https://www.spreaker.com/podcast/inside-strategic-relations--3010682/support.
While some use yelling to make a point, any kind of shouting in a workplace is inappropriate. Or at a minimum a sign of a stressful situation.
It's in your best interest to maintain focus, calm, and control the situation without raising your voice. How you respond to anger matters.
Book recommendation: Psycho Cybernetics by [[Maxwell Maltz]], https://www.psycho-cybernetics.com/about/
Do you want more control over your emotions and reduce stress? Join us at https://www.insidestrategicrelations.com/newsletter/
#PeakPerformance #MentalFocus #SelfControl #EmotionalIntelligence
Become a supporter of this podcast: https://www.spreaker.com/podcast/inside-strategic-relations--3010682/support.
Mark as Played
Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
(00:01):
Don't let your emotions get the bestof you. Hi, this is justin
hit with commercial electoral profits inside strategicrelations. I'm here to share with you
a very very important lesson about maintainingcontrol and composure. Now, I don't
know whether it was the pictures ofMichelle Obama being angry and yelling at her
(00:24):
husband or the fact that some peoplein my life periodically get angry and upset
about situations, But it doesn't matterwhat it was. That frustration and anger
I see in people at times,and sometimes have in my own life only
gets in the way of results.An excellent book that I highly recommend to
(00:47):
all my clients as psycho Cybernetics byMaxwell Maltz, and in his book,
it talks about your ability to controlnot only your mind, but through the
control of your mind, attitude,and behavior, the transformation of the world
around you. Now, we couldsimply look at it from a psychological perspective
that your perception impacts how you seethe world, how you translate, So
(01:12):
the world could be crap, couldbe completely a waste. Let's give a
practical example. The world. Youcould be going fishing and you know it's
been a beautiful day you've been outon the boat all day, the weather
is just right. You know,all that tension that was in your shoulders,
it's completely gone. And you've justhad that rod over the side.
(01:34):
You've been relaxing, maybe your favoritebrew, maybe you add a sandwich out
there. Life is great and youdon't catch a single damn fish. Now
you could have that relaxation and enjoymentof the process, not reach your results,
but still really had a wonderful day, a really productive, relaxing attitude.
(01:56):
You know. I know people whogo fishing. They don't even put
a rod in the water. Sometimesthey just enjoy getting that break, being
away. Maybe they take their boyout and their boy gets to do a
little fishing. Maybe they just sitthere and relax and just absorb the atmosphere.
Got a couple buddies that gear upto go fishing on their little kayaks.
They do a little fishing here,they do a little kayaking there.
(02:20):
End of the day, doesn't matterif they call anything. They have a
great time. Now, I'm notsaying mediocracy mediocracy is okay, or not
getting your result is okay. Butthere's a difference between being all pissed off
about it and being relaxed and havinga good time having just make it work.
So I see these pictures of MichelleObama just reaming out President Obama.
(02:44):
She's the first lady of the UnitedStates, and she's telling him how it
is. And you know what,what kind of motivation is that for someone
to change? I think about awife yelling at a husband, or a
husband yelling at a wife. Whatmotivation does that produce to take it to
the next level. So here's thequestion I have. When you're angry and
(03:07):
frustrated and you just can't take it, what could be done to make this
situation more productive? Another question ishow does this serve you? Now,
I'm gonna speak from experience here.When I was growing up, my father
yelled. Former marine, he gotin your face like a drill sergeant.
He yelled at you. I cried, Okay, it's just you can't help.
(03:28):
But your dad's in your face,yelling, pissed off, slamming stuff
around, and just not handling itwell. Now, in his older age,
as he's matured, he has rainedthat under control. But there's one
thing that I understood, and Idon't know if it was the martial arts
class or it was just having thatexperience. Is that if I maintained composure
(03:53):
and the most desperate or frustrating situations, I tend to have the upper hand.
See when you're worried and frustrated andyou didn't ask the right questions,
when you're angry and you're all tensedup and just pissed off and just you
know, I just raging. Youmissed the opportunity to take it to the
next level. You miss it theopportunity to share the lesson. You missed
(04:15):
the opportunity to really manage the situationto your best interests. In fact,
what I learned in martial arts isthat the more angry you could make the
other person, the more frustrated theywere, the more they would take a
wild swing, and you could usetheir own momentum against them, The more
likely they would not see certain things, and you could just excuse yourself from
(04:38):
the situation. Now. Of course, that led into me having a big
mouth at school, and people wantedto fight all the time. But I
never actually got in a fight inschool because I could always defuse the situation.
I could always turn around their angeron something else. I could always
get them confused because when people areangry, they get confused, and they're
not sure what the topic is.No out of the situation is that when
(05:00):
you maintain composure and a focus onyour goals and objective, you just always
win. Think about it. Ifa firefighter ran into a building angry,
frustrated, without any clear direction ofwhat they're going to do, they're running
to their death. But instead,firefighters, law enforcement and other emergency responders
(05:25):
inter a situation with common composure.They inter a situation with alertness and focus.
They inter situation fully in control.And that's why I put this message
together for you today because I wantyou to be fully in control. I
want you to maintain an aspect andcomposure that keeps you on top of your
(05:46):
game no matter what kind of craphappens. And you're going to have things
go bad, financial problems, employeesstealing from you, bad things happen in
the economy, you have to sayto yourself, where is the off it
in this? Now? You canstill get angry, but take it out
in a constructive way. Take itout by going to the gym and just
pumping out of her team, orgoing to a hike, or just really
(06:10):
pushing yourself to the edge doing somekind of useful, productive work. But
never ever allow yourself to be distracted, never ever allow yourself to be to
be worked up, because one thingyou may not be aware of is that
sometimes people like to push your buttonsjust to watch the show. Now,
(06:32):
I'll admit it now, Sometimes meand my brothers we did things just to
get my dad riled up because itwas a show. It was entertainment and
something. My wife gets upset attimes, and I don't row her up
on purpose, but she gets workedup and then gets used to getting worked
up and it just doesn't serve herinterests. I see it all the time
(06:55):
in workplaces. They like to getthe guy they want to see if they
can get him over the edge andget them angry or get them fired or
something. They want to just workthe system. And you're not gonna be
aware of that if you are constantlygetting frustrated, if you're constantly getting over
the edge, Now, you mightnot be the type of person who would
get in a screaming match or whowould throw things. And I'm not saying
(07:17):
I know people who do that,but I got my ass whooped quite a
few times for pissing my dad off. But the bottom line is you may
not be that type of person whereyou think you're going up over the edge.
But if you get if you dothis many times, if you get
that frustration, that cloudiness, itactually will will seem more and more normal,
(07:38):
and you almost have to step backand look at yourself from another perspective.
So when you feel like you're gettingangry and you're getting a little frustrated,
you're gonna notice tension in your shoulders, You're gonna notice tension in your
jaw. You're gonna notice kind ofa worked up feeling. Now, some
people respond to that by being angry. Some people respond to that by eating.
(07:59):
Some people respond to that by anervous feeling. And you might be
saying, well, I don't havea physical response to this kind of things,
but I feel nervous or otherwise,Or you might be saying it you
don't have a situation where this happens. But I can guarantee to you that
in selling situations, in work deliverysituations, and every day just activity,
(08:22):
you will have situations where if youtake a deep breath, let it out,
just relax, you're gonna solve thesituation. Faster, get a more
advantageous result than any other way possible. Let me give you an example before
I wrap this up. You've justclosed on a big deal. Okay,
this is a big deal for yourcompany. It's one hundred thousand dollars sale.
(08:46):
But you guys don't show up ontime. The customer's pissed off.
They're yelling at you on the phone. The accountant has called because there's some
there's an IRS audit. All thesethings start piling up. What is your
response. Well, one way ofhandling it is to take out a piece
of paper and make a list ofthe problems you face and address them one
at a time. You might besaying, well, that's not practical,
(09:07):
I got all these problems. No, you've got one thing at a time
that you're going to resolve. Andwhen you resolve it with that focus to
be responsive rather than reactive, youwill get more accomplished than trying to head
it all and getting overwhelmed. Sothe customer, you just close this big
deal, Your technicians doesn't show up, customers on the phone. That is
(09:31):
a money opportunity. Money pays forresources. Resources can help you solve all
the problems you address that carefully andfocus. So what do you do.
Do you get on the cell phoneand call them right away. No,
you take yourself and change your situation. Take yourself and change the environment.
For example, go into acquire room, make your list of three or four
(09:52):
key points. Maybe you're gonna callyour technicians before you call back the customer,
and you're gonna make sure technicians arein route. You're gonna make sure
everything's been addressed. You're gonna makesure that they're at the right details are
in place. You might go intothe side room and assemble a few of
your lieutenants, a few of yourkey people, and assign them tasks to
do. But what you're gonna dois you're gonna stand upright, You're gonna
(10:15):
look focused, and you're gonna explainto people, this is how it's gonna
get done. We're gonna solve thisproblem, and we're gonna solve this problem.
Now. You focus on lists,you focus on action plans, you
focus on objectives. Now, alot of people are gonna want to give
you excuses. A lot of peopleare gonna want to give you reasons why
it didn't turn out. None ofthat matters. What can we do right
(10:37):
now. By maintaining composure, yourmind will be more clear to address what
happens right now. Now you canstill be angry and frustrated, but you
could be angry and frustrated later.You literally lock that in a box,
set it aside. I'm not talkingabout suppressing emotions here. I'm talking about
(11:00):
shifting your focus to what you cando rather than all the crap that's happened
to you. So you get yourlieutenants together, you send them on action.
You say, look, find outwhat's going on with the technicians.
They need to be on the jobsite in five minutes. You call your
service department. We need to havethat project together right now. Drop what
you're doing, make it happen rightnow. And then you call your customer
(11:24):
and you don't make excuses the customers. You say, what's going on,
they tear the situation. You say, here is what I'm going to do,
here's what I'm currently done, Here'swhat we're going to do to make
this right. It's really about takingcontrol of the situation, but first taking
the control of your emotions so thatyou're properly composed and focused to solve the
(11:48):
larger issue. I'm just in Itwith Commercial Electrical Profits and the Inside Strategic
Relations Newsletter. If you're interested inmore about how to literally trans form your
personality the world around you and actuallyget compliance with people who are frankly quite
difficult, then you want to checkout a book called Psycho Cybernetics. There's
(12:11):
a special offer with this podcast ifyou mentioned code Jay zero four one eight
A and the bottom line too.If you have any questions about this or
any other podcasts, this or anyother audio program, newsletter, whatever the
hell I'm putting out there. Ifyou have any questions, you can give
me a call, or it's arecorded message online. It's seven five seven
(12:35):
two eight two seven seven seven nine. I'm here to say, look,
no matter what happens, the onewho maintains composure, the one who maintains
focus on the goals and objective,no matter what happens, you can opt
out of the misery and choose success, can choose results. And I'm here
(12:56):
to show you how I've justin hit. Thanks for listen until next time.
Yes, you can create and keepprofitable customers and turn every business relationship into profits guaranteed
Don't let your emotions get the bestof you. Hi, this is justin
hit with commercial electoral profits inside strategicrelations. I'm here to share with you
a very very important lesson about maintainingcontrol and composure. Now, I don't
know whether it was the pictures ofMichelle Obama being angry and yelling at her
(00:24):
husband or the fact that some peoplein my life periodically get angry and upset
about situations, But it doesn't matterwhat it was. That frustration and anger
I see in people at times,and sometimes have in my own life only
gets in the way of results.An excellent book that I highly recommend to
(00:47):
all my clients as psycho Cybernetics byMaxwell Maltz, and in his book,
it talks about your ability to controlnot only your mind, but through the
control of your mind, attitude,and behavior, the transformation of the world
around you. Now, we couldsimply look at it from a psychological perspective
that your perception impacts how you seethe world, how you translate, So
(01:12):
the world could be crap, couldbe completely a waste. Let's give a
practical example. The world. Youcould be going fishing and you know it's
been a beautiful day you've been outon the boat all day, the weather
is just right. You know,all that tension that was in your shoulders,
it's completely gone. And you've justhad that rod over the side.
(01:34):
You've been relaxing, maybe your favoritebrew, maybe you add a sandwich out
there. Life is great and youdon't catch a single damn fish. Now
you could have that relaxation and enjoymentof the process, not reach your results,
but still really had a wonderful day, a really productive, relaxing attitude.
(01:56):
You know. I know people whogo fishing. They don't even put
a rod in the water. Sometimesthey just enjoy getting that break, being
away. Maybe they take their boyout and their boy gets to do a
little fishing. Maybe they just sitthere and relax and just absorb the atmosphere.
Got a couple buddies that gear upto go fishing on their little kayaks.
They do a little fishing here,they do a little kayaking there.
(02:20):
End of the day, doesn't matterif they call anything. They have a
great time. Now, I'm notsaying mediocracy mediocracy is okay, or not
getting your result is okay. Butthere's a difference between being all pissed off
about it and being relaxed and havinga good time having just make it work.
So I see these pictures of MichelleObama just reaming out President Obama.
(02:44):
She's the first lady of the UnitedStates, and she's telling him how it
is. And you know what,what kind of motivation is that for someone
to change? I think about awife yelling at a husband, or a
husband yelling at a wife. Whatmotivation does that produce to take it to
the next level. So here's thequestion I have. When you're angry and
(03:07):
frustrated and you just can't take it, what could be done to make this
situation more productive? Another question ishow does this serve you? Now,
I'm gonna speak from experience here.When I was growing up, my father
yelled. Former marine, he gotin your face like a drill sergeant.
He yelled at you. I cried, Okay, it's just you can't help.
(03:28):
But your dad's in your face,yelling, pissed off, slamming stuff
around, and just not handling itwell. Now, in his older age,
as he's matured, he has rainedthat under control. But there's one
thing that I understood, and Idon't know if it was the martial arts
class or it was just having thatexperience. Is that if I maintained composure
(03:53):
and the most desperate or frustrating situations, I tend to have the upper hand.
See when you're worried and frustrated andyou didn't ask the right questions,
when you're angry and you're all tensedup and just pissed off and just you
know, I just raging. Youmissed the opportunity to take it to the
next level. You miss it theopportunity to share the lesson. You missed
(04:15):
the opportunity to really manage the situationto your best interests. In fact,
what I learned in martial arts isthat the more angry you could make the
other person, the more frustrated theywere, the more they would take a
wild swing, and you could usetheir own momentum against them, The more
likely they would not see certain things, and you could just excuse yourself from
(04:38):
the situation. Now. Of course, that led into me having a big
mouth at school, and people wantedto fight all the time. But I
never actually got in a fight inschool because I could always defuse the situation.
I could always turn around their angeron something else. I could always
get them confused because when people areangry, they get confused, and they're
not sure what the topic is.No out of the situation is that when
(05:00):
you maintain composure and a focus onyour goals and objective, you just always
win. Think about it. Ifa firefighter ran into a building angry,
frustrated, without any clear direction ofwhat they're going to do, they're running
to their death. But instead,firefighters, law enforcement and other emergency responders
(05:25):
inter a situation with common composure.They inter a situation with alertness and focus.
They inter situation fully in control.And that's why I put this message
together for you today because I wantyou to be fully in control. I
want you to maintain an aspect andcomposure that keeps you on top of your
(05:46):
game no matter what kind of craphappens. And you're going to have things
go bad, financial problems, employeesstealing from you, bad things happen in
the economy, you have to sayto yourself, where is the off it
in this? Now? You canstill get angry, but take it out
in a constructive way. Take itout by going to the gym and just
pumping out of her team, orgoing to a hike, or just really
(06:10):
pushing yourself to the edge doing somekind of useful, productive work. But
never ever allow yourself to be distracted, never ever allow yourself to be to
be worked up, because one thingyou may not be aware of is that
sometimes people like to push your buttonsjust to watch the show. Now,
(06:32):
I'll admit it now, Sometimes meand my brothers we did things just to
get my dad riled up because itwas a show. It was entertainment and
something. My wife gets upset attimes, and I don't row her up
on purpose, but she gets workedup and then gets used to getting worked
up and it just doesn't serve herinterests. I see it all the time
(06:55):
in workplaces. They like to getthe guy they want to see if they
can get him over the edge andget them angry or get them fired or
something. They want to just workthe system. And you're not gonna be
aware of that if you are constantlygetting frustrated, if you're constantly getting over
the edge, Now, you mightnot be the type of person who would
get in a screaming match or whowould throw things. And I'm not saying
(07:17):
I know people who do that,but I got my ass whooped quite a
few times for pissing my dad off. But the bottom line is you may
not be that type of person whereyou think you're going up over the edge.
But if you get if you dothis many times, if you get
that frustration, that cloudiness, itactually will will seem more and more normal,
(07:38):
and you almost have to step backand look at yourself from another perspective.
So when you feel like you're gettingangry and you're getting a little frustrated,
you're gonna notice tension in your shoulders, You're gonna notice tension in your
jaw. You're gonna notice kind ofa worked up feeling. Now, some
people respond to that by being angry. Some people respond to that by eating.
(07:59):
Some people respond to that by anervous feeling. And you might be
saying, well, I don't havea physical response to this kind of things,
but I feel nervous or otherwise,Or you might be saying it you
don't have a situation where this happens. But I can guarantee to you that
in selling situations, in work deliverysituations, and every day just activity,
(08:22):
you will have situations where if youtake a deep breath, let it out,
just relax, you're gonna solve thesituation. Faster, get a more
advantageous result than any other way possible. Let me give you an example before
I wrap this up. You've justclosed on a big deal. Okay,
this is a big deal for yourcompany. It's one hundred thousand dollars sale.
(08:46):
But you guys don't show up ontime. The customer's pissed off.
They're yelling at you on the phone. The accountant has called because there's some
there's an IRS audit. All thesethings start piling up. What is your
response. Well, one way ofhandling it is to take out a piece
of paper and make a list ofthe problems you face and address them one
at a time. You might besaying, well, that's not practical,
(09:07):
I got all these problems. No, you've got one thing at a time
that you're going to resolve. Andwhen you resolve it with that focus to
be responsive rather than reactive, youwill get more accomplished than trying to head
it all and getting overwhelmed. Sothe customer, you just close this big
deal, Your technicians doesn't show up, customers on the phone. That is
(09:31):
a money opportunity. Money pays forresources. Resources can help you solve all
the problems you address that carefully andfocus. So what do you do.
Do you get on the cell phoneand call them right away. No,
you take yourself and change your situation. Take yourself and change the environment.
For example, go into acquire room, make your list of three or four
(09:52):
key points. Maybe you're gonna callyour technicians before you call back the customer,
and you're gonna make sure technicians arein route. You're gonna make sure
everything's been addressed. You're gonna makesure that they're at the right details are
in place. You might go intothe side room and assemble a few of
your lieutenants, a few of yourkey people, and assign them tasks to
do. But what you're gonna dois you're gonna stand upright, You're gonna
(10:15):
look focused, and you're gonna explainto people, this is how it's gonna
get done. We're gonna solve thisproblem, and we're gonna solve this problem.
Now. You focus on lists,you focus on action plans, you
focus on objectives. Now, alot of people are gonna want to give
you excuses. A lot of peopleare gonna want to give you reasons why
it didn't turn out. None ofthat matters. What can we do right
(10:37):
now. By maintaining composure, yourmind will be more clear to address what
happens right now. Now you canstill be angry and frustrated, but you
could be angry and frustrated later.You literally lock that in a box,
set it aside. I'm not talkingabout suppressing emotions here. I'm talking about
(11:00):
shifting your focus to what you cando rather than all the crap that's happened
to you. So you get yourlieutenants together, you send them on action.
You say, look, find outwhat's going on with the technicians.
They need to be on the jobsite in five minutes. You call your
service department. We need to havethat project together right now. Drop what
you're doing, make it happen rightnow. And then you call your customer
(11:24):
and you don't make excuses the customers. You say, what's going on,
they tear the situation. You say, here is what I'm going to do,
here's what I'm currently done, Here'swhat we're going to do to make
this right. It's really about takingcontrol of the situation, but first taking
the control of your emotions so thatyou're properly composed and focused to solve the
(11:48):
larger issue. I'm just in Itwith Commercial Electrical Profits and the Inside Strategic
Relations Newsletter. If you're interested inmore about how to literally trans form your
personality the world around you and actuallyget compliance with people who are frankly quite
difficult, then you want to checkout a book called Psycho Cybernetics. There's
(12:11):
a special offer with this podcast ifyou mentioned code Jay zero four one eight
A and the bottom line too.If you have any questions about this or
any other podcasts, this or anyother audio program, newsletter, whatever the
hell I'm putting out there. Ifyou have any questions, you can give
me a call, or it's arecorded message online. It's seven five seven
(12:35):
two eight two seven seven seven nine. I'm here to say, look,
no matter what happens, the onewho maintains composure, the one who maintains
focus on the goals and objective,no matter what happens, you can opt
out of the misery and choose success, can choose results. And I'm here
(12:56):
to show you how I've justin hit. Thanks for listen until next time.
Yes, you can create and keepprofitable customers and turn every business relationship into profits guaranteed
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