October 15, 2025 • 31 mins
What happens when a patient complaint turns into a full-blown medical board investigation? In this episode, hosts Brad and Michael, and partner Jay Reyero, share the story of a plastic surgeon whose response to a patient demanding a refund nearly jeopardized his practice. Learn what to do when you receive a patient complaint, how to respond to a letter from the medical board, and steps you can take to protect your practice.
Chapters
00:00 Intro
00:56 Banter
06:37 Story
23:58 Access+
24:32 Legal Takeaways
29:55 Outro
Watch full episodes of our podcast on our YouTube channel: https://www.youtube.com/@byrdadatto
Stay connected for the latest business and health care legal updates:
Website
Facebook
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Chapters
00:00 Intro
00:56 Banter
06:37 Story
23:58 Access+
24:32 Legal Takeaways
29:55 Outro
Watch full episodes of our podcast on our YouTube channel: https://www.youtube.com/@byrdadatto
Stay connected for the latest business and health care legal updates:
Website
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