Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:12):
Outside. It's cold outside, it's not cold at fire Keepers.
The very name of the place warms our hearts, fire Keepers.
And when you pull up there, there's a fountain of
fire right out front to keep you nice and warm
(00:35):
and melt the snow. And hopefully you'll have a hot
time getting your vegas on as we always do. And
we will be live from fire Keepers Casino on the
Friday before Christmas six to nine am, right on the
money Keeper's main stage, and I hope you will join
us there. Wake up that morning before you go to
(00:55):
the office and say let's go roll the bones and
see MPs over at Keepers, no charge. Walk right in.
You'll find us in the middle of the casino floor
waiting for you. I'll tell you where it is cold
right now, northern Michigan and the way down on the
bottom of the Straits of Mackinaw you have the Line
(01:16):
five pipelines. Well, they're going to be tucked away too,
two hundred feet below in the bedrock when Enbridge Energy
finishes their tunnel project there. That's what's going on the
Great Lakes Tunnel. They're going to spend five hundred million
dollars to do it and put those pipelines that have
been safely operating for more than sixty years underneath the
bottom and other service elements connecting the Upper Peninsula with
(01:38):
the Lower Peninsula. And Ryan Duffy from Enbridge Energy talked
about other tunnel projects happening all around the country.
Speaker 2 (01:45):
Tunnels are everywhere. Most of the time, we don't think
too much about them, and the number is growing now
because there are right now at least thirty major tunnel
projects underway in the country, totaling about fifty billion dollars.
So those are being built under cities, you know, through mountains,
underwater used for traffic, drinking water, storm water. So those
(02:08):
are needed, they're critical infrastructure. There's actually planned a tunnel
from the Nashville Airport to the downtown area. There's two
tunnels happening right now in Virginia. Around the world, there's
big projects. Norway's planning to build the world's longest subsea
tunnel and it's going to have a highway in it there.
(02:28):
So all these tunnels projects are happening, and and our tunnel,
of course, will be twenty feet wide with the pipeline
along one side of the tunnel, and then they'll be
room for other utilities to go inside it, potentially high
speed fiber cable.
Speaker 1 (02:45):
I told you that we're going to be broadcasting from
fire Keepers on the Friday before Christmas in Battle Creek
ninety four, right where sixty nine kind of crosses in there.
And a few days later on December twenty second, just
a few days before Christmas, Slot Tournament will take place.
Put these on your calendar. Bonnie Schivstrocher is with us,
(03:06):
the slot shift manager at fire Keepers Casino. Thank you
for being here in Happy holidays.
Speaker 3 (03:13):
Happy holidays to you.
Speaker 1 (03:15):
How does the Grand Slot Tournament work?
Speaker 3 (03:19):
Oh, the Grand Slot Tournament. So on Monday, December twenty second,
the top ten finalists of each week's Splot Tournament winners,
they'll earn a spot in the Grand Slot Tournament. You
could win top prizes of ten thousand cash and fifteen
thousand red Hot credits. And there's still time to qualify up.
Speaker 1 (03:38):
To and over one hundred and fifty thousand when you
add it all up, and you could win the top
prize of ten thousand, as you say in fifteen thousand
in credits. How do you qualify? We've got what till
December twenty second, But how do we get in.
Speaker 3 (03:55):
So the top ten winners of our weekly slot tournaments
should receive an imitation to this grand slot tournament. So
the guests who receive this invite will be eligible.
Speaker 1 (04:09):
What day of the week are the weekly slot tournaments?
How much does that cost and how does that work?
Speaker 3 (04:18):
Yeah, so you earn fifty points on your red Hot
Rewards card and you're eligible to play, and those are every.
Speaker 1 (04:27):
Monday, Monday. We hate Mondays otherwise, but we love them
at fire Keepers because we can get in the slot
tournament there. Red Hot Rewards card doesn't cost you anything
to get and when you put it in the machines
or at the table games, anytime you're playing, you're building credits,
you're building rewards, and that's how you get I think
(04:49):
the credits that you're talking about. I didn't realize too
that you also have keynot tournaments.
Speaker 3 (04:56):
Yes, yes we do. We don't currently have scheduled out yet,
but there should be one maybe beginning of year.
Speaker 1 (05:07):
What is the secret to winning at slots?
Speaker 3 (05:12):
The secret to winning our spots? Well, that's just good
luck and magic right.
Speaker 1 (05:21):
In that order, I guess, because you know, sometimes people
have a system or they say, oh that machine's hot,
I'm gonna play that one, or they might say that
machine just hit, that's not going to hit again for
a while. There's no there's no logic to any of that,
is there? Or is there? And are there are there
slot machines in certain parts of the casino that pay
(05:43):
better than others?
Speaker 3 (05:47):
Well, I mean I would say the more you got
probably is the better off you are and possibly winning.
But ultimately it's just a random number generators. So it's
it is literally random your wins.
Speaker 1 (06:07):
Yeah, you can play even on a penny machine. You
can play some of the lines or all of the lines,
and so it's more than a penny of course to
play all those lines and to do that. But so
if it's confusing, if you walk up and you know
there's videos going on and cartoons and all kinds of action,
if you were to ask somebody teach me how to
(06:28):
play this machine, are there people around that could do that?
And what is the w EE A culture?
Speaker 2 (06:37):
Yeah?
Speaker 3 (06:37):
Absolutely, we have our slot representatives here to service our guests. Actually,
our guests are main focus here. So the WE is
the acronym. It's an internal guest service culture of ours.
F fire keepers, the acronym for welcoming, engaging, enthusiastic, and appreciative.
(07:00):
So that's our guest service standard and it describes how
our team members approach and fall through with each guest interaction.
Speaker 1 (07:08):
Well, that's something we can learn in our own businesses
or at home too. It's welcoming, engaging. What are the
other two?
Speaker 3 (07:16):
Enthusiastic and appreciative?
Speaker 1 (07:19):
Enthusiastic and appreciative. So let's see when your spouse is
coming home today, do try this. Wea culture be welcoming, engaging, enthusiastic,
and appreciative, and you might get surprised at the result.
I suppose that's why people who come to fire Keepers
feel so welcome and happy, because that is the secret.
(07:41):
How do you teach that to someone or do you
hire the right people who already have that attitude or
is it a combination?
Speaker 3 (07:47):
Maybe absolutely a combination. We work on our way of
skills all the time here in the spot department and
FireKeepers in general. But you know, trying to find the
right person of hire is our goal.
Speaker 1 (08:06):
Welcoming, engaging, enthusiastic, and appreciative is what you will find
at FireKeepers Casino, and you might even win yourself a
slot tournament you'll definitely or a kino event too. Of
course they have all the other table games and the
sports book and you will see us there on the
Friday before Christmas. Fire Keepers Casino is six to nine
(08:27):
am in Battle Creek and Bonnie shiveth foacher. You've experienced
and expressed today a welcoming interview and an engaging one
and an enthusiastic one, and we appreciate you. Fire Keeper's Casino.
Get your Vegas on there like we do. It's Michael
Patrick Shields lucky that you're listening today and happy so
(08:47):
you can get us anytime you like it. MI Bigshow
dot com streaming audio and podcasting is waiting for you there,
like a lot of people obviously here I am at
Dusty Cellar doing some holiday shopping and looking for there
he is, Matt Rhodes. Can you give us an update
(09:09):
on the season now that I was lucky enough to
run into you?
Speaker 4 (09:11):
Welcome, Michael Patrick. Yes, we're fully stocked for the season
with a ton of wine, beer, especially food and of
course get baskets.
Speaker 1 (09:17):
The options you provide for gift giving choices, I'm not
sure where to turn next.
Speaker 4 (09:21):
Yes, many choices, whether buying for family, friends, or corporate gifts.
We have something for everyone.
Speaker 1 (09:26):
What about gift cards? Can I get a Dusties gift
card for the retail and the restaurants too.
Speaker 4 (09:31):
That's the nice thing about our gift cards. I can
redeemed in the cellar for retail pursases, also in the
wine bar for casual fine dining, in the tap room
your neighborhood pub.
Speaker 1 (09:38):
I'm going to get us six for sixty six wine
club gift and some gift cards for some clients, and
then I'm going to stop in the wine bar and
tap room for a drink because I know I'll run
into friends there or meet some new ones. And you
can join me and the six for sixty six Wine
Club at Dusty Cellar. It's on Grand River in Okamus
and online at Dustysellar dot com.
Speaker 4 (09:57):
Cheers Michael Patrick and happy holidays.
Speaker 1 (10:00):
Have you ever wondered why health insurance costs seem to
keep going up? I was doing some research online and
I stumbled upon some surprising information on Blue Cross Blue
Shield of Michigan's websitemibluedaily dot com slash affordability. I was
surprised to learn that the cost blue Cross pays for
prescription drugs rose by a staggering fifteen percent last year.
(10:21):
Fifteen percent. That's five times higher than inflation. It's no
wonder healthcare costs or a concern for so many of us.
That's why Blue Cross Blue Shield of Michigan is working
hard to help all of us better understand the factors
driving up healthcare costs and sharing what they are doing.
Is a business to address it because Blue Cross knows
that healthcare is personal, it needs to work for everyone,
(10:41):
and affordability matters. So I encourage you to take a
minute and check OUTMI blue Daily dot com, slash affordability
and get informed. You'll be glad you did. It's eye
opening information that can help everyone better understand the complexities
of the healthcare system and its impact on your health
insurance costs.
Outside. It's cold outside, it's not cold at fire Keepers.
The very name of the place warms our hearts, fire Keepers.
And when you pull up there, there's a fountain of
fire right out front to keep you nice and warm
(00:35):
and melt the snow. And hopefully you'll have a hot
time getting your vegas on as we always do. And
we will be live from fire Keepers Casino on the
Friday before Christmas six to nine am, right on the
money Keeper's main stage, and I hope you will join
us there. Wake up that morning before you go to
(00:55):
the office and say let's go roll the bones and
see MPs over at Keepers, no charge. Walk right in.
You'll find us in the middle of the casino floor
waiting for you. I'll tell you where it is cold
right now, northern Michigan and the way down on the
bottom of the Straits of Mackinaw you have the Line
(01:16):
five pipelines. Well, they're going to be tucked away too,
two hundred feet below in the bedrock when Enbridge Energy
finishes their tunnel project there. That's what's going on the
Great Lakes Tunnel. They're going to spend five hundred million
dollars to do it and put those pipelines that have
been safely operating for more than sixty years underneath the
bottom and other service elements connecting the Upper Peninsula with
(01:38):
the Lower Peninsula. And Ryan Duffy from Enbridge Energy talked
about other tunnel projects happening all around the country.
Speaker 2 (01:45):
Tunnels are everywhere. Most of the time, we don't think
too much about them, and the number is growing now
because there are right now at least thirty major tunnel
projects underway in the country, totaling about fifty billion dollars.
So those are being built under cities, you know, through mountains,
underwater used for traffic, drinking water, storm water. So those
(02:08):
are needed, they're critical infrastructure. There's actually planned a tunnel
from the Nashville Airport to the downtown area. There's two
tunnels happening right now in Virginia. Around the world, there's
big projects. Norway's planning to build the world's longest subsea
tunnel and it's going to have a highway in it there.
(02:28):
So all these tunnels projects are happening, and and our tunnel,
of course, will be twenty feet wide with the pipeline
along one side of the tunnel, and then they'll be
room for other utilities to go inside it, potentially high
speed fiber cable.
Speaker 1 (02:45):
I told you that we're going to be broadcasting from
fire Keepers on the Friday before Christmas in Battle Creek
ninety four, right where sixty nine kind of crosses in there.
And a few days later on December twenty second, just
a few days before Christmas, Slot Tournament will take place.
Put these on your calendar. Bonnie Schivstrocher is with us,
(03:06):
the slot shift manager at fire Keepers Casino. Thank you
for being here in Happy holidays.
Speaker 3 (03:13):
Happy holidays to you.
Speaker 1 (03:15):
How does the Grand Slot Tournament work?
Speaker 3 (03:19):
Oh, the Grand Slot Tournament. So on Monday, December twenty second,
the top ten finalists of each week's Splot Tournament winners,
they'll earn a spot in the Grand Slot Tournament. You
could win top prizes of ten thousand cash and fifteen
thousand red Hot credits. And there's still time to qualify up.
Speaker 1 (03:38):
To and over one hundred and fifty thousand when you
add it all up, and you could win the top
prize of ten thousand, as you say in fifteen thousand
in credits. How do you qualify? We've got what till
December twenty second, But how do we get in.
Speaker 3 (03:55):
So the top ten winners of our weekly slot tournaments
should receive an imitation to this grand slot tournament. So
the guests who receive this invite will be eligible.
Speaker 1 (04:09):
What day of the week are the weekly slot tournaments?
How much does that cost and how does that work?
Speaker 3 (04:18):
Yeah, so you earn fifty points on your red Hot
Rewards card and you're eligible to play, and those are every.
Speaker 1 (04:27):
Monday, Monday. We hate Mondays otherwise, but we love them
at fire Keepers because we can get in the slot
tournament there. Red Hot Rewards card doesn't cost you anything
to get and when you put it in the machines
or at the table games, anytime you're playing, you're building credits,
you're building rewards, and that's how you get I think
(04:49):
the credits that you're talking about. I didn't realize too
that you also have keynot tournaments.
Speaker 3 (04:56):
Yes, yes we do. We don't currently have scheduled out yet,
but there should be one maybe beginning of year.
Speaker 1 (05:07):
What is the secret to winning at slots?
Speaker 3 (05:12):
The secret to winning our spots? Well, that's just good
luck and magic right.
Speaker 1 (05:21):
In that order, I guess, because you know, sometimes people
have a system or they say, oh that machine's hot,
I'm gonna play that one, or they might say that
machine just hit, that's not going to hit again for
a while. There's no there's no logic to any of that,
is there? Or is there? And are there are there
slot machines in certain parts of the casino that pay
(05:43):
better than others?
Speaker 3 (05:47):
Well, I mean I would say the more you got
probably is the better off you are and possibly winning.
But ultimately it's just a random number generators. So it's
it is literally random your wins.
Speaker 1 (06:07):
Yeah, you can play even on a penny machine. You
can play some of the lines or all of the lines,
and so it's more than a penny of course to
play all those lines and to do that. But so
if it's confusing, if you walk up and you know
there's videos going on and cartoons and all kinds of action,
if you were to ask somebody teach me how to
(06:28):
play this machine, are there people around that could do that?
And what is the w EE A culture?
Speaker 2 (06:37):
Yeah?
Speaker 3 (06:37):
Absolutely, we have our slot representatives here to service our guests. Actually,
our guests are main focus here. So the WE is
the acronym. It's an internal guest service culture of ours.
F fire keepers, the acronym for welcoming, engaging, enthusiastic, and appreciative.
(07:00):
So that's our guest service standard and it describes how
our team members approach and fall through with each guest interaction.
Speaker 1 (07:08):
Well, that's something we can learn in our own businesses
or at home too. It's welcoming, engaging. What are the
other two?
Speaker 3 (07:16):
Enthusiastic and appreciative?
Speaker 1 (07:19):
Enthusiastic and appreciative. So let's see when your spouse is
coming home today, do try this. Wea culture be welcoming, engaging, enthusiastic,
and appreciative, and you might get surprised at the result.
I suppose that's why people who come to fire Keepers
feel so welcome and happy, because that is the secret.
(07:41):
How do you teach that to someone or do you
hire the right people who already have that attitude or
is it a combination?
Speaker 3 (07:47):
Maybe absolutely a combination. We work on our way of
skills all the time here in the spot department and
FireKeepers in general. But you know, trying to find the
right person of hire is our goal.
Speaker 1 (08:06):
Welcoming, engaging, enthusiastic, and appreciative is what you will find
at FireKeepers Casino, and you might even win yourself a
slot tournament you'll definitely or a kino event too. Of
course they have all the other table games and the
sports book and you will see us there on the
Friday before Christmas. Fire Keepers Casino is six to nine
(08:27):
am in Battle Creek and Bonnie shiveth foacher. You've experienced
and expressed today a welcoming interview and an engaging one
and an enthusiastic one, and we appreciate you. Fire Keeper's Casino.
Get your Vegas on there like we do. It's Michael
Patrick Shields lucky that you're listening today and happy so
(08:47):
you can get us anytime you like it. MI Bigshow
dot com streaming audio and podcasting is waiting for you there,
like a lot of people obviously here I am at
Dusty Cellar doing some holiday shopping and looking for there
he is, Matt Rhodes. Can you give us an update
(09:09):
on the season now that I was lucky enough to
run into you?
Speaker 4 (09:11):
Welcome, Michael Patrick. Yes, we're fully stocked for the season
with a ton of wine, beer, especially food and of
course get baskets.
Speaker 1 (09:17):
The options you provide for gift giving choices, I'm not
sure where to turn next.
Speaker 4 (09:21):
Yes, many choices, whether buying for family, friends, or corporate gifts.
We have something for everyone.
Speaker 1 (09:26):
What about gift cards? Can I get a Dusties gift
card for the retail and the restaurants too.
Speaker 4 (09:31):
That's the nice thing about our gift cards. I can
redeemed in the cellar for retail pursases, also in the
wine bar for casual fine dining, in the tap room
your neighborhood pub.
Speaker 1 (09:38):
I'm going to get us six for sixty six wine
club gift and some gift cards for some clients, and
then I'm going to stop in the wine bar and
tap room for a drink because I know I'll run
into friends there or meet some new ones. And you
can join me and the six for sixty six Wine
Club at Dusty Cellar. It's on Grand River in Okamus
and online at Dustysellar dot com.
Speaker 4 (09:57):
Cheers Michael Patrick and happy holidays.
Speaker 1 (10:00):
Have you ever wondered why health insurance costs seem to
keep going up? I was doing some research online and
I stumbled upon some surprising information on Blue Cross Blue
Shield of Michigan's websitemibluedaily dot com slash affordability. I was
surprised to learn that the cost blue Cross pays for
prescription drugs rose by a staggering fifteen percent last year.
(10:21):
Fifteen percent. That's five times higher than inflation. It's no
wonder healthcare costs or a concern for so many of us.
That's why Blue Cross Blue Shield of Michigan is working
hard to help all of us better understand the factors
driving up healthcare costs and sharing what they are doing.
Is a business to address it because Blue Cross knows
that healthcare is personal, it needs to work for everyone,
(10:41):
and affordability matters. So I encourage you to take a
minute and check OUTMI blue Daily dot com, slash affordability
and get informed. You'll be glad you did. It's eye
opening information that can help everyone better understand the complexities
of the healthcare system and its impact on your health
insurance costs.
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