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May 22, 2025 38 mins
The restaurant industry is about to experience a massive technological transformation, and Oracle's Senior Director of Strategy, Amber Trendell, reveals it's happening faster than anyone expected. In this deep dive, we explore how voice AI is revolutionizing drive-thru operations, why 70% of Gen Z customers actually want to be upsold, and how agentic AI systems will soon run restaurants autonomously without human intervention. From license plate recognition triggering personalized offers to AI agents making real-time business decisions across all platforms, this isn't science fiction—it's the reality hitting restaurants within the next 1-3 years. Whether you're a restaurant owner, tech enthusiast, or curious about the future of dining, this analysis breaks down exactly how AI will transform every aspect of the restaurant experience, from ordering to kitchen operations.

~This episode is sponsored by: Gusto → https://gusto.pxf.io/PBN ~
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With Gusto’s easy-to-use platform, you can empower your people and push your business forward. See why over 400,000 businesses choose Gusto.

#RestaurantTech #VoiceAI #RestaurantAutomation

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