November 12, 2024 • 44 mins
Episode Summary for The Advisory Board Podcast
Welcome to another insightful episode of The Advisory Board Podcast! We’re thrilled to have Monica Rothgery with us, an industry trailblazer and the powerhouse behind “Lessons from the Drive-Thru.” She joins us with years of experience in frontline leadership and growth strategy, spanning from her early days at Taco Bell to her pivotal role leading 4,000 KFC locations. From her journey, Monica shares transformative insights on empowering frontline leaders to drive business growth through people-focused leadership.
Monica opens up on a foundational truth: people are the secret sauce. She urges businesses to see frontline managers not only as essential operators but as integral contributors to growth. By nurturing these leaders and investing in their success, brands can unlock a substantial 2-3% growth—without extra marketing or product rollouts. And in a sector with tight margins, that’s a game-changer.
Throughout the episode, Monica explains why genuine engagement with staff at all levels can turn goals into fun, achievable milestones. Whether it’s a sales goal, an upsell, or an efficiency target, Monica advocates breaking these into bite-sized, trackable goals to build momentum and excitement on every shift.
Plus, Monica doesn’t just stick to restaurants. Her advice spans all sectors, from food service to pet care, elderly care, and home services. She shows how universal the principles of capability-building and culture are, making this episode a must-listen for leaders across industries.
A big thank you to our sponsor, ClientTether, for supporting this episode and helping us share this valuable wisdom with you. Don't miss Monica’s fantastic book, Lessons from the Drive-Thru, available on Amazon, or reach out to her at MonicaRothgery.com for personalized insights or speaking engagements. And as a special treat, text “HAPPY SUMMIT” to 33777 to receive Monica’s list of top frontline engagement tips gathered from over 150 franchise leaders.
Tune in and learn how a little investment in your frontline team can make a world of difference!
Welcome to another insightful episode of The Advisory Board Podcast! We’re thrilled to have Monica Rothgery with us, an industry trailblazer and the powerhouse behind “Lessons from the Drive-Thru.” She joins us with years of experience in frontline leadership and growth strategy, spanning from her early days at Taco Bell to her pivotal role leading 4,000 KFC locations. From her journey, Monica shares transformative insights on empowering frontline leaders to drive business growth through people-focused leadership.
Monica opens up on a foundational truth: people are the secret sauce. She urges businesses to see frontline managers not only as essential operators but as integral contributors to growth. By nurturing these leaders and investing in their success, brands can unlock a substantial 2-3% growth—without extra marketing or product rollouts. And in a sector with tight margins, that’s a game-changer.
Throughout the episode, Monica explains why genuine engagement with staff at all levels can turn goals into fun, achievable milestones. Whether it’s a sales goal, an upsell, or an efficiency target, Monica advocates breaking these into bite-sized, trackable goals to build momentum and excitement on every shift.
Plus, Monica doesn’t just stick to restaurants. Her advice spans all sectors, from food service to pet care, elderly care, and home services. She shows how universal the principles of capability-building and culture are, making this episode a must-listen for leaders across industries.
A big thank you to our sponsor, ClientTether, for supporting this episode and helping us share this valuable wisdom with you. Don't miss Monica’s fantastic book, Lessons from the Drive-Thru, available on Amazon, or reach out to her at MonicaRothgery.com for personalized insights or speaking engagements. And as a special treat, text “HAPPY SUMMIT” to 33777 to receive Monica’s list of top frontline engagement tips gathered from over 150 franchise leaders.
Tune in and learn how a little investment in your frontline team can make a world of difference!
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