Empathy is the Key to Business Success With Dr. Glen Fleischhacker

Empathy is the Key to Business Success With Dr. Glen Fleischhacker

We all need empathy. It’s what connects us, makes us feel seen, and helps us understand the different experiences of humanity. Empathy is an emotional investment that can help us appreciate what others are feeling and offer support on a deeper level. But why do we need empathy when it comes to business?

You’ve probably heard stories of managers who can’t relate to the team’s struggles (and vice versa), employees that don’t understand a customer’s frustrations, or a company as a whole that’s perceived to be careless about a customer’s feelings. The one thing they’re missing? Empathy.

It turns out, lacking empathy can lead to loss of business — among a plethora of other issues. Customers want to work with people who are understanding, invested, and can put themselves in others’ shoes to really recognize the root of the issue. If they don’t receive empathy, they’re likely to take their money elsewhere.

Dr. Glen Fleischhacker has experienced this lack of empathy firsthand from a business, and he knows that’s not how he wants to treat his own patients. As an anesthesiologist, it’s vital that Dr. Fleischhacker uses empathy to provide the best experience possible. In his line of work, empathy goes a long way to ease a patient’s fears and give them a comfortable, pain-free visit. And, in Dr. Fleischhacker’s experience, empathy makes a client feel so comfortable that they’re willing to return again and again and refer business back to you. 

What else has Dr. Fleischhacker learned about empathy, and how can you apply it to your own business?

Listen to this episode of The Judd Shaw Way Podcast with Judd Shaw featuring Dr. Glen Fleischhacker, Anesthesiologist at Northwell Health’s Plainview Hospital. Together, they talk about the importance of empathy and how you can apply it to your business (and life!)

In this episode:

• [1:35] Judd Shaw introduces his guest, Dr. Glen Fleischhacker, and the topic of the day: showing empathy
• [4:05] Why is empathy important in the medical field?
• [9:42] How Dr. Fleischhacker uses empathy with a variety of patients 
• [13:31] Why most patients are scared of anesthesia — and the strategies Dr. Fleischhacker employs to address these concerns
• [17:07] The differences between empathy and sympathy
• [21:40] Dr. Fleischhacker discusses a time when he wasn’t shown empathy 
• [23:52] How empathy can bring in more referrals for your business

🎙️ Meet Your Host 🎙️

Name: Judd B. Shaw

What he does: Judd founded Judd Shaw Injury Law (JSIL) and serves as the firm’s Brand Chief. He founded the firm on the premise that clients come first. Over the years, the success he attained for his clients helped JSIL grow significantly. Judd’s clients are not just another number to him or his law firm.

Company: Judd Shaw Injury Law

Connect: LinkedIn

🎙️ Featured Guest 🎙️

Name: Dr. Glen Fleischhacker

Short Bio: Dr. Glen Fleischhacker is an Anesthesiologist affiliated with Plainview Hospital at Northwell Health. He has three decades of experience in the field, serving New York and surrounding areas. Dr. Fleischhacker graduated with honors from the New York Institute of Technology’s New York College of Osteo Medicine and received his certification from the American Board of Anesthesiology.

Company: Plainview Hospital at Northwell Health

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