Business-First Creatives

If your clients are quietly disappearing, not giving testimonials, or not buying again, there is a deeply rooted problem we need to address. In this episode, I sit down with Emily Mathis to talk about outsourcing, but not in the way you think. We didn’t talk about hiring editors, VAs, or handing off social media. We talked about the outsourcing you’re probably ignoring: your client experience.

Emily hasn’t outsourced much in her own...

When you're empowered to build your own process and be part of it, everything in your systems can change. While there is always the option to outsource your brain or hand your systems to someone else, it's even more valuable to learn how your systems actually work, build them with intention, and have the confidence to evolve them as your business grows.

In today's episode, I'm joined by David Enloe to chat through his experience ins...

When I sent out a “why didn’t you buy?” survey after a slow launch, I didn’t expect one of those responses to turn into one of my favorite transformation stories. That’s exactly what happened with Emily Sterne, a long-time DIYer who needed guidance, but also didn’t want someone to do it all for her either.

What she really needed was a middle ground that offered support, accountability, and someone to walk alongside her. That’s what ...

If you’ve ever thought, “If my proposal just looked better, this would be easier,” you’re not wrong — but that’s only part of the story.

In this solo episode, I’m breaking down why pretty proposals can close sales faster… and why they stop working when the system around them isn’t doing its job. Your proposal isn’t just an invoice — it’s a WOW moment. And when it doesn’t convert, it’s usually the first place your booking system is b...

Ever had a dream client inquire, seem excited… and then disappear?

No reply.

No booking.

Just silence.

In this episode, I’m breaking down why ghosting usually isn’t about your price or competition — it’s about what happens after someone raises their hand to work with you.

If you’ve ever felt like you’re doing “all the right things” but still losing leads, this episode will help you zoom out and see where the breakdown is actually happen...

This quarter’s business bestie chat is juicier than ever. We’re tackling real business wins, real pivots, and real lessons. Listen in as Sabrina and I share what we actually did in Q4 2025 and what we’re strategizing for Q1 2026.

Find It Quickly

Catching up with Sabrina and Colie (00:24)

How the Biz Bestie chats work (02:01)

Sabrina’s major rebrand (03:34)

The end of Colie’s CRM Blueprint (09:04)

The shift in Colie’s offers (13:15)

Sabrin...

You already know you’re allowed to email your clients. But what happens after you send the proposal… and hear nothing?

In this episode, Colie breaks down when to follow up, why follow-up builds trust (not annoyance), and what to say so it doesn’t feel awkward or salesy. She shares how her approach to follow-up has evolved over the years, why “just checking in” emails fall flat, and how using client stories inside follow-ups helps le...

What if the secret to managing ADHD wasn’t massive systems or productivity hacks, but tiny, repeatable actions? In this episode, I’m joined by systems strategist Angela Tan, who shares how she uses “microsystems” to run her business and life with more ease, all while navigating ADHD.

From missed emails to abandoned leftovers to paralyzing decision fatigue, Angela opens up about her journey to self-awareness and how she built persona...

Worried about annoying your clients if you follow up?

This episode is your permission slip.

In this pep talk + rant, I’m breaking down why emailing your own clients isn’t pushy, why silence doesn’t mean “no,” and how overthinking follow-ups is quietly costing you money — and your sanity.

I’m also sharing a real example from my own life where I was the one who needed multiple follow-ups before booking… and why that didn’t make the serv...

What if the key to breaking through in your business isn’t another tactic, but understanding how you’re wired to show up?

In this episode, I sit down with my business bestie, Sabrina Gebhardt, and we dive into how our respective Human Design types and profiles are actively informing how we run our businesses. From offer structure and messaging to launches and audience connection, listen in as we go deep into what our charts say and ...

What if the reason your marketing doesn’t feel "on" isn’t that you need more strategy, but that your brand personality hasn’t been uncovered or defined yet?

In this conversation with Alethea Tyler of Copy with Spice, we get real about what brand personality actually is, how it differs (and overlaps) with your personal personality, and why letting your authentic self show up in your business is one of the biggest competitive advantag...

What if success in business didn’t look like 6 figures, a big team, or endless growth? In this episode, I sit down with Maggie Patterson to explore why staying small and strategic can be a powerful, joyful, and profitable choice. We unpack the cultural myth of the “six‑figure business,” how to set realistic salary and revenue goals, when (and whether) to hire help, and how your season of life should shape your business.

Find It Quic...

I just booked my first Disneyland trip of the year, and the second I hit confirm, my brain went straight into planning mode — not because I love spreadsheets (okay, maybe a little), but because Disneyland is not a place you wing it.

And neither is your client experience.

In this episode, I walk you through why planning a Disney day is the exact same skill you need to design a calm, trustworthy client journey — and why most people mak...

Welcome back to another year of the Business-First Creatives podcast.

If you listened to last week’s episode with Kylie Kelly, we talked a lot about permission — permission to simplify your visibility and stop forcing strategies that don’t fit your life or business.

This episode is my personal follow-through.

If you’re craving clarity, support, and a more sustainable way to grow in 2026, this episode is for you.

In This Episode, Yo...

Does growing your business without showing up on Instagram sound like a dream? In today’s episode, visibility strategist Kylie Kelly joins us to explain how entrepreneurs can build authority, leads, and actual paying clients without having to live on social media. If you’re tired of the “you must be on Instagram to succeed” narrative, this is your permission slip to do business your way.

Find It Quickly

00:24 - Meet Kylie

01:47&n...

In this end-of-year episode, I’m breaking down how I spent money inside my business in 2025 — and more importantly, how I made those decisions.

This isn’t a profit report or an expense spreadsheet walkthrough. It’s a behind-the-scenes look at what I chose to invest in, what I outsourced, why the podcast is my biggest marketing expense, and how warm-up offers completely changed the way I decide who to work with and where to put my mo...

Today’s episode is a replay from a conversation that originally aired on the Capture the Chaos podcast with Brittnie Renee—and it perfectly captures this client communication shift I’ve been talking about more and more lately.

We’re diving into why clear client communication should be non-negotiable if you want to deliver a truly high-touch experience. Not luxury for the sake of luxury—but an experience that feels intentional, profe...

In 2026, I want you to stop fixing your emails last—because it’s costing you money.

The last two case study episodes of this podcast prove it.

In this episode, I break down why “broken workflows” are usually a communication problem, not a tech problem, why client communication has to come before workflows, and what finally clicked for me after recording those two case studies.

There’s a shift coming to Email Like You Mean It in 2026—a...

Wouldn't it be nice to automate 80% of your client communication, while still sending personalized emails and booking high-ticket clients? That’s exactly what Geneviève Masioni did after going through my program, Email Like You Mean It!

Today, Geneviève is joining me to break down how she revamped her entire client communication system using the exact tools, templates, and strategies I teach inside the course.

She went from rewriting...