Remarkable Results Radio Podcast

Remarkable Results Radio Podcast

Ever wonder what differentiates successful businesses, especially in the automotive aftermarket? Do you have a strong interest in great leadership, business strategies, and the desire to uncover just how successful business people achieved or executed their success? Remarkable Results Podcast is for you. The podcast interviews successful automotive aftermarket professional service entrepreneurs to discover their business success stories. The show also interviews technicians, shop managers, technicians and leaders from distribution and manufacturing. Listen to Learn each week, and strive to take just one thing away with you … One thing that sparked an idea or action within you, that you can implement or pass on. Our guests' stories will show that Remarkable Results come in many forms and fashions, some instant and many more disguised as daily challenges that were overcome.

Episodes

June 26, 2025 25 mins

Thanks to our partner Promotive

In this second part of our 2025 Benchmark series, Hunt Demarest, CPA, with Paar Melis and Associates, breaks down performance trends by region, shop size, and shop type, using real-world data from auto repair businesses across the U.S.

Key points:

  • Regional profit trends with the West leading and the Southeast lagging
  • Why higher productivity—not labor rate—drives better profits
  • How overhead impacts sma...
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If you’ve ever felt like your Google Ads were rockin’ one month and dead the next, you’re not crazy, and you’re not alone. In this episode, I’m joined by two of my favorite people, our COO, Hallie Wasinger, and lead CSM, Danni Marks, as we unpack the wild ride that is Google Ads.

This isn’t a blame game or finger-pointing session. It’s an honest, behind-the-scenes look at what happens when ad performance drops, whether it's caused b...

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    Thanks to our Partner, NAPA Autotech Training

    Key Discussion Points:

    Introduction & Personal Anecdote

    • Explains his motivation for visiting a quick lube shop: to observe different shop practices and customer experiences.

    The Quick Lube Experience

    • Initial Interaction: Shop employee questions the high mileage (300,000) on Matt’s Honda and suggests a possible engine replacement.
    • Upsell attempts begin immediatel...
    Thanks to our Partners, NAPA Auto Care and NAPA TRACS Recorded at the Institute Summit 2025, this episode features brothers Jason and Patrick Brennan in a powerful conversation on leadership, innovation, and growth in the automotive industry. Jason emphasizes redefining training through real-world rehearsal practice for service advisors and technicians, and using “education” language to promote a culture of ongoing development. ...
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    Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

    Watch Full Video Episode

    In our episode today…

    I want to discuss the benefits of the recent camping trip my wife and I enjoyed in Northern Michigan.

    As our listeners well understand - we talk a lot about getting outside our comfort zones on this podcast - and while that is usually in the context of practicing our communication skills, today, the ...

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    The Weekly Blitz is brought to you by our friends over at Shop Marketing

     Pros. If you want to take your shop to the next level, you need great 

    marketing. Shop Marketing Pros does top-tier marketing for top-tier 

    shops.

    Visit ShopMarketingPros.com/chris to partner with a team that 

    understands your business. Because every great shop deserves marketing 

    that’s just as great. 

    Check out their podcast here: htt...

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    Thanks to our Partners, NAPA TRACS, and Today's Class
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    Thanks to our partner Promotive

    Welcome to Part 1 of our annual Benchmark Report—hosted by Hunt Demarest, CPA, from Paar Melis & Associates. We dig into real financial data from hundreds of auto repair shops across the U.S., based on actual bookkeeping, not surveys.

    Download your free 2024 Automotive Industry Benchmark Report: https://info.paarmelis.com/2024-automotive-industry-benchmark-report

    Key Takeaways:

    • Average monthly sa...
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    August might feel far off, but now’s the time to get your marketing dialed in. Back-to-school season, college car checkups, fall event prep, it’s all coming fast. Brian Walker and Caroline Legrand break down what shop owners should be doing in June to stay ahead of the game.

    You’ll hear why now’s the time to smooth out your schedule for slower months, how to build campaigns around national days (yes, even Tug of War Day), and what t...

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    Thanks to our Partner, NAPA Autotech Training

    Key Takeaways:

    Survey Demographics & Limitations

    • Skewed Representation: 62% of respondents had 20+ years of experience, while entry-level and mid-career techs were underrepresented. Geographically, responses were heavy in the East/Midwest but sparse in central/western U.S.
    • ASE Certification Bias: 80% of respondents held ASE certifications, contrasting with the broader industry (only...
    Thanks to our Partners, NAPA Auto Care and NAPA TRACS Recorded at Vision Hi-Tech Training & Expo, Ben Dexter sheds light on a common issue: many shop owners are only scratching the surface of what their shop management systems can do. From underutilized tools to overlooked processes, this conversation uncovers the true value of role-based training, strategies for better customer communication, why profit should be seen as a ...
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    Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

    Watch Full Video Episode

    Email-Seriously!

    In many business conversations the first correspondence is often by email and it is NOT going away anytime soon.

    While YES email in general has MANY problems there are still professionals who are more responsive to emails than texts or phone calls.

    We’ll be talking about email in terms of impressions, pra...

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    Thanks to our Partners, NAPA TRACS, and Today's Class
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    Thanks to our partner Promotive

    Planning for taxes shouldn’t feel like rolling the dice. In this episode of Business by the Numbers, Hunt walks through how smart shop owners use real data, not hope, to forecast and manage their tax obligations all year long.

    • Why Q2 and Q3 are the real moneymakers for accurate tax forecasting
    • When it actually makes sense to buy that truck for the write-off
    • How and when to adjust your tax estimates (...
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    Have you ever met someone who just gets it, like, really understands what it takes to create a business people rave about? That’s exactly who Brittany Hodak is. And thanks to Kim Walker, who nailed it as the host of this episode of the Auto Repair Marketing Podcast, we get to hear Brittany drop insight after insight that every shop owner needs to hear.

    Kim sets the stage perfectly, bringing her passion and real-world experience into...

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    Thanks to our Partners, NAPA Auto Care and NAPA TRACS Recorded live at the Institute Summit 2025, explore what it truly means to stand out in today’s evolving automotive industry. Cecil Bullard covers major industry shifts, including electric and autonomous vehicles, the growing influence of private equity, and the increasing specialization of shops. Cecil also opens up about leadership, mento...
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    Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

    Watch Full Video Episode

    The idea for this episode came from an inquiry originating with one of my colleagues.

    They had read an AI description of how a check-in process would work within a software platform, and he rightly reached out to me to check to see if the AI response was accurate.

    It was not accurate - it was pure fiction.

    It was worth pro...

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    Thanks to our Partners, NAPA TRACS, and Today's Class
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    Thanks to our partner Promotive

    Expanding your auto repair business is an exciting venture, but it brings forth critical decisions, especially regarding entity formation. In this episode of Business by the Numbers, Hunt Demarest, CPA at Paar Melis and Associates, delves into the complexities of creating a new entity for your business expansion.

    Key Topics Covered:

    • Ownership Implications: Understanding how different owner...
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    Want a real marketing plan that doesn’t live in your head or on a bunch of sticky notes?

    There’s something powerful about experiencing world-class customer service firsthand and then turning around and asking, “How can I bring this level of intentionality into my shop?” That’s exactly what happened when Brian and Kim Walker took a dream trip to the British Virgin Islands with close friends. What started as a much-needed vacation qui...

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