Creating an Always Culture
Tactics to align your HCAHPS scores with the quality care you provide. This podcast is an audio collection of tactics, tips, and presentations from Always Culture. We focus on improving patient experience and HCAHPS scores by providing training tools for staff and education videos for patients.
Episodes
Unless you live under a rock, you already know there is a serious nursing shortage in this country. The Bureau of Labor Statistics currently estimates a deficit of nearly one million nurses by the year 2022. Nursing shortages are not new, but this one is different from some of its predecessors. Previous shortages, like the one seen in 2001, were more about a lack of supply. In other words, fewer people were choosing to make nursing...
How do more tenured nurses feel about value based care? It’s a question that challenges any person in a staffing and management position. The ideas of value based purchasing, raising HCAHPS scores, and patient satisfaction aren’t new for staff members in a hospital setting. For the nursing staff on the front lines, however; the concept is more complex. New nurses who join the team are adapting to many new concepts and processes, an...
Proper onboarding of new nurses is key to retention, job satisfaction, and engagement in complete patient care. Nurses who are comfortable in their environment, and feel supported by management, will become a critical part of the care team.
Listen to the podcast and see our related podcast to learn more: 5 Steps to Achieve Buy-in to Your Hospital’s Nursing Culture
Today’s patients see care teams differently than they once did. In the past, patients played more of a child-like role to their physicians and nurses. However, in today’s more patient-centered market, there has been a shift to patients wanting more information and control over their own care—they want to be a member of their own care team.
Listen to the podcast and see our related podcast to learn more: How Today’s Patients See Car...
Nurses and nurse managers, strive to provide safe care along with an excellent patient experience. If your organization has attained that goal, then you may have found your hospital in the upper 25th percentile of the national database. That’s an accomplishment, so congratulations – high fives all around. The problem is once you meet that milestone, how can nursing leadership continue to improve?
There are five questions on the HCAHPS survey dealing with the discharge home, or the transition of care, and they all center around the patient’s level of understanding of their discharge instructions and your staff’s level of understanding of patient preferences. For improved HCAHPS scores, we need to recognize a problem with the discharge process: we, as health care providers, have designed the process for us and not for our pat...
Nearly every patient that comes into the hospital arrives with pain. Controlling pain and working towards HCAHPS improvement can be a challenge.
The HCAHPS survey asks two questions with regards to pain management:
“How often was your pain well-controlled?”
“How often did hospital staff do everything they could to help you with your pain?”
Listen to the podcast to learn tactics for improving pain managemen...
Communication with patients on medications is important for both patient experience, HCAHPS scores, AND patient safety.
Listen to the podcast to learn tactics for improving communication on medications or checkout the full video and article: Communication on Medications Effects HCAHPS Scores and Patient Safety
When a patient sits down with their HCAHPS survey to answer questions on how they communicated with their nurses, they’re going to be answering questions based on just about every communication they had with all staff members at the hospital…
Listen to the podcast to learn tactics for improving patient communication with nurses or checkout the full video and article: The Metric that Most Correlates with Overall HCAHPS Ratings...
The HCAHPS survey asks about the measure of responsiveness in a very specific way. It doesn’t ask about responsiveness as it relates to how food trays are delivered, how medications are handled or how transportation is provided throughout the hospital. The HCAHPS survey asks about responsiveness in two specific areas…
Listen to the podcast to learn what those are and for steps on improving your Responsiveness Score or c...
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