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May 26, 2025 28 mins

Belle Baker’s thoughtful response to our previous episode on conversational power sparks a deeper exploration into the magic words that either constrain or liberate our thinking. When we default to asking “what should we do?” we’re unknowingly shutting down possibilities, but shifting to “what could we do?” opens creative floodgates.

Steve draws unexpected parallels between the French Revolution’s rebranding strategy and modern business transformation, questioning whether today’s rebrand obsessions serve customers or merely cure internal boredom.

David cuts through email protection scam sophistication with his characteristic directness, while our Perspicacity segment celebrates the raw authenticity of a 1978 Ford Falcon advertisement that put actual racing legends in harm’s way to prove a point about precision and trust.

Get ready to take notes.

Talking About Marketing podcast episode notes with timecodes

01:00 Person This segment focusses on you, the person, because we believe business is personal.
When Sorry Becomes a Linguistic Crutch

Belle Baker’s follow-up to our previous conversation about conversational power strikes at something fundamental about how we diminish our own presence through careless word choices. Her observation about women apologising for taking up space resonates beyond gender dynamics to reveal how automatically saying “sorry” for shared inconveniences robs our communications of intentionality.

But the real revelation comes through Dr Jonah Berger’s research (Magic Words) on the creative constraints hidden in plain sight. His studies demonstrate that asking “what should I do?” unconsciously narrows our thinking to a single correct answer, while “what could I do?” expands our cognitive horizon to encompass multiple possibilities.

Steve and David unpack how this linguistic shift transforms not just individual problem-solving but team dynamics, with David noting that “could” invites genuine collaboration while “should” often steamrolls over other perspectives. The implications extend beyond creativity to agency itself — when we frame challenges as having multiple potential solutions, we bring people along as co-creators rather than task-followers.

11:00 Principles This segment focusses principles you can apply in your business today.
Revolutionary Lessons in Rebranding

The French Revolution’s approach to visual identity offers surprisingly modern insights into the art of organisational transformation. Through Jacques-Louis David’s painting work and revolutionary festivals, the new republic deliberately adopted Roman aesthetics to distance itself from rejected monarchical symbols while establishing credible alternatives. As our historian notes from The Rest Is History podcast, “There is no government without rituals and without symbols” — a principle that translates directly to business rebranding efforts.

Steve and David explore how this historical example challenges contemporary rebranding approaches that often prioritise internal novelty over external necessity. Too many rebrandings emerge from organisational boredom rather than strategic imperative, forgetting that most customers experience brands as occasional “glancing blows” rather than daily encounters. The French Revolution’s success lay in combining the best cultural elements worth preserving with genuinely transformative new principles — liberty, equality, fraternity — rather than th

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