April 9, 2024 • 3 mins
Rather than measuring retention, here is an offering of four questions that may better define staff success today. We're building on our understanding of the sansdemic (without enough people) and how that has shifted so many things about our work with others.
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Episode Transcript
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(00:03):
Retention, staff happiness, engagement, and delegation. These are some of the
burning questions from bookstores today and are the subject of today's two-minute tweak.
Hi, I'm Lisa Urich, and this is our moment to think about a small mind shift
that could have a big impact in the life of your store.
In preparation for a bookseller workshop I'm excited to do next week in Providence,
Beth Innocent sent over eight burning questions that our group hopes to explore.
(00:27):
We're going to divide the workshop into display and hospitality,
and then look at staff engagement and human resource sorts of things.
And the questions were mostly around hiring efficiently, training strategy,
retention, and staff happiness.
I do another podcast called The Count on Me Culture, where I go into more depth on these things.
But here's the short version based on what I've researched, experienced,
(00:47):
and learned from others.
We're in a radically changed world of work today.
We entered something called a sans-demic, sans without, demic,
people. a world without enough people in the workforce.
And that happened at the end of 2019, as predicted by the Pew Research Center and others.
It happened even before the pandemic, the SANSdemic had shifted the landscape.
(01:12):
Five years ago, there were seven people for every job opening in my hometown.
Today, there are seven jobs for every one person.
That's a flipped upside-down situation, and it makes everything really, really different.
We're not just living with pandemic effects, but with sansdemic effects too.
And if we're going to thrive, we're going to have to shift most of the things
(01:36):
that we've done and known about HR for the last 40 years.
I no longer think about retention.
I have four questions I tell each person. I'm going to ask them when they leave.
With so many choices and changes in work as priority, they're going to likely shift around a lot.
So I tell them I'm going to ask, number one, did you leave us better than you found us?
And number two, did you grow while you were here?
(01:57):
And third, are you moving towards something or away from something?
And fourth, would you consider coming back? And if they can say,
yes, I made this place better.
And yes, I grew while I was here.
And yes, I'm moving towards something.
And yes, I'd love to come back when it's right.
Then we have success, a new metric of success.
(02:19):
There's a lot to think about. And it all starts with an awareness that this
truly is a whole new world of work.
Hiring, training, engagement, happiness, along with things like livable wages,
all of this has radically shifted.
I'm hoping we can move more toward adult-adult versus parent-child cultures
and find new lenses and new strategies for the questions that are most on our
(02:41):
minds related to employees today.
Think about this four-question idea and the fact that this is a sans-demic and
we're privileged with every interested who wants to join our mission and vision.
It's a little big thing, thriving in a sandstand.
Music.
Retention, staff happiness, engagement, and delegation. These are some of the
burning questions from bookstores today and are the subject of today's two-minute tweak.
Hi, I'm Lisa Urich, and this is our moment to think about a small mind shift
that could have a big impact in the life of your store.
In preparation for a bookseller workshop I'm excited to do next week in Providence,
Beth Innocent sent over eight burning questions that our group hopes to explore.
(00:27):
We're going to divide the workshop into display and hospitality,
and then look at staff engagement and human resource sorts of things.
And the questions were mostly around hiring efficiently, training strategy,
retention, and staff happiness.
I do another podcast called The Count on Me Culture, where I go into more depth on these things.
But here's the short version based on what I've researched, experienced,
(00:47):
and learned from others.
We're in a radically changed world of work today.
We entered something called a sans-demic, sans without, demic,
people. a world without enough people in the workforce.
And that happened at the end of 2019, as predicted by the Pew Research Center and others.
It happened even before the pandemic, the SANSdemic had shifted the landscape.
(01:12):
Five years ago, there were seven people for every job opening in my hometown.
Today, there are seven jobs for every one person.
That's a flipped upside-down situation, and it makes everything really, really different.
We're not just living with pandemic effects, but with sansdemic effects too.
And if we're going to thrive, we're going to have to shift most of the things
(01:36):
that we've done and known about HR for the last 40 years.
I no longer think about retention.
I have four questions I tell each person. I'm going to ask them when they leave.
With so many choices and changes in work as priority, they're going to likely shift around a lot.
So I tell them I'm going to ask, number one, did you leave us better than you found us?
And number two, did you grow while you were here?
(01:57):
And third, are you moving towards something or away from something?
And fourth, would you consider coming back? And if they can say,
yes, I made this place better.
And yes, I grew while I was here.
And yes, I'm moving towards something.
And yes, I'd love to come back when it's right.
Then we have success, a new metric of success.
(02:19):
There's a lot to think about. And it all starts with an awareness that this
truly is a whole new world of work.
Hiring, training, engagement, happiness, along with things like livable wages,
all of this has radically shifted.
I'm hoping we can move more toward adult-adult versus parent-child cultures
and find new lenses and new strategies for the questions that are most on our
(02:41):
minds related to employees today.
Think about this four-question idea and the fact that this is a sans-demic and
we're privileged with every interested who wants to join our mission and vision.
It's a little big thing, thriving in a sandstand.
Music.
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