February 4, 2020 • 35 mins
Ray O’Donoghue is MD of Corporate Banking for the Midlands region in Barclays. He talks about transforming the organisation from geography-led to industry-led and how the relationships with customers changed. It was a bold move that could have led to resistance but he engaged people by making sure they were part of the solution, continually refining the solution based on feedback.
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