November 12, 2025 • 30 mins
In this episode, Sr. Editor and host of the MGMA Insights Podcast, Daniel Williams, MBA, MSEM, sits down with Macy Dotty, Clinic Director of Interventional Pain, Neurology, Urology, and Visiting Specialists at Cuyuna Regional Medical Center in Crosby, Minnesota — and one of MGMA’s 2025 Future Five Award winners.
Macy shares her unconventional entry into healthcare during the early days of COVID, how growing up in rural Minnesota shaped her leadership approach, and how her team cut wait times from 54 days to just over 10 without adding staff. She also reflects on what it means to be honored as a Future Five leader and what excites her most about the future of healthcare.
This episode is full of actionable insights for medical practice leaders, especially those working in rural and resource-constrained environments.
Key Takeaways
Starting a Healthcare Career During the Pandemic Built Adaptability and Resourcefulness (05:43)
Macy entered healthcare in the spring of 2020 with no traditional onboarding, learning instead through immersion, curiosity, and creative problem-solving — skills that continue to shape her leadership.
How a “Small but Mighty” Critical Access Hospital Serves a Large Rural Region (15:18)
CRMC sits in a town of 2,300 but serves 50,000–60,000 patients across rural Minnesota, performing more than 10,000 surgeries a year. Macy explains why patients drive past larger systems to receive care there.
Managing Seasonal Patient Shifts: Coordinating Care for Snowbirds (17:23)
Macy outlines how her team tracks which patients winter in other states, ensures continuity of care, prevents unnecessary follow-up outreach, and keeps partner providers informed.
Cutting Wait Times from 54 Days to 10 with Data, Templates & Team Alignment (21:05)
Rather than adding staff, Macy’s team redesigned provider schedules, room utilization, and workflows — dramatically expanding access and improving patient outcomes.
Leadership That Drives >99th Percentile Engagement Scores (24:56)
Macy prioritizes visibility, staff autonomy, psychological safety, and genuine personal connection. Her approach empowers teams to solve problems and care for patients more effectively.
Innovation + Policy Awareness Will Shape the Next Generation of Healthcare Leaders (26:54) Future leaders must embrace creative problem-solving, partnership-building, technology, and an active understanding of state/local legislation impacting care delivery.
Bonus: A Disney First-Timer? Planning Orlando Travel as a Minnesotan (28:09)
Macy hopes to turn her upcoming Orlando trip into her fiancé’s first-ever Disney experience — if she can persuade him.
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Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Daniel Williams (00:02):
Well, hi, everyone. I'm Daniel Williams,
senior editor at MGMA and hostof the MGMA Podcast Network. We
are back today with another oneof our award winners. We are
recognizing one of our twentytwenty five Future Five award
winners today. And our guesttoday is Macy Dotty.
(00:23):
Macy is a Clinic Director ofinterventional pain neurology,
urology, and visiting specialistat Cuyuna Regional Medical
Center in Crosby, Minnesota. AndMacy and I were having an
opportunity to talk a little bitbefore we hit record here. And
(00:44):
in addition to all the work thatMacy's doing at the clinic,
she's also an active runner.Getting married here in the
fall. We may talk about that alittle bit as well.
And loves to bake, I believe.Macy can correct me on that in a
minute.
Macy Doty (01:03):
I'm into the sourdough.
Daniel Williams (01:05):
That's right, the sourdough. So, Macy, first
of all, welcome to the podcast.
Macy Doty (01:11):
Thank you very much. Thank you for having me.
Daniel Williams (01:14):
Yeah, it's so good to have you on here. We
have been talking to all of ouraward winners over the last few
weeks. We're going to honor allof you at our, MGMA Leaders
Conference. For anybody whohadn't been listening to the
podcast lately, the LeadersConference is gonna be September
(01:35):
28 through October 1 in Orlando.So I'm gonna drop information on
that, but I'll just go ahead andgive that.
If anybody wants to register forthat, they can go to
mgma.combackslashleaders. It'lltake you right to the event. You
can learn all about all of oursessions and the venue and
(01:57):
everything else and go ahead andregister for it. So, lot of
information there. Well, Macy,let's chat a little bit about
your background.
So you are located in Minnesota.You and I were talking earlier
that you're a little unique tothe area perhaps that you live
(02:18):
in Minnesota, you're a native ofMinnesota. However, you don't
like to do a lot of theactivities there in Minnesota. I
don't.
Macy Doty (02:28):
I don't. Yes. And I think a lot of the Minnesota
things are hunting, fishing,snowmobiling. Don't do a lot of
those. But, but we do enjoy myfamily and my fiance and I being
on the lake.
We've got, we are the land of10,000 lakes. So we do love
that. And I do enjoy some golf.I did just learn that
Minnesota's got one of thebiggest populations of golfers
(02:51):
from here to other states.That's incredible.
Daniel Williams (02:55):
So that is so cool. I was gonna mention to you
about thirty years ago, I've toMinnesota one time, and I went
there to visit some friends. Wewent ice fishing, and we rode a
snowmobile out to get to the icefishing. And it was it was
(03:16):
either in January or February. Ijust know it was really cold,
and we bundled up a lot beforewe left the house.
And then, oh, we also did asnowmobiling tour, like a pub
crawl, but a snowmobile pubcrawl. Is that such a thing?
Have you heard of these before?
Macy Doty (03:34):
It is. Because that's the the frozen links are
definitely one thing that peopleare surprised by when they come
to Minnesota. Absolutely. Andyou can drive more than just the
Somerville. You can take yourtruck out there in February.
Daniel Williams (03:47):
Well, we had a lot of fun, but it was about
thirty years ago. I vaguelyremember it. But I just
remember, I will tell you this,I never got all that cold
because they had very warmclothing for us, things to wear
before going outside. Whereactually Yeah. Is the coldest
I've ever been in my life was inChicago in the winter because I
(04:10):
didn't realize it got so coldthere.
I was, again, about thirty,maybe thirty five years ago, and
I just didn't have theinformation I needed and spent a
lot of time walking outside inthe winter and the wind coming
off the lakes, and still thecoldest I've ever been in my
life. In Minnesota, I know itwas very, very, very cold, but
(04:33):
y'all have, like, prepared forit. We even went to a T Wolves
basketball game, and we drovedowntown, and then everything
was underneath the city. I mean,all the connect that we
connected place to place toplace, we weren't outside
walking a lot, so if at all. Isis any of this resonating with
(04:55):
you?
Is it making sense? Oh, yeah.
Macy Doty (04:59):
College I went to in Minnesota, we didn't even have
to go outside to get to class.There was a tunnel system to go
underground.
Daniel Williams (05:04):
There you go. See, you're prepared for it. And
I grew up in the South, and anytime that it iced over or
snowed, they just shuteverything down for about a week
because they were not preparedfor that there. And so we didn't
know how to how to handle that.And you'd see people.
We didn't have snow tires oranything, and people get out,
drive about 100 feet, and thenjust slide ice slide right into
(05:28):
a ditch or something. So Yeah.Yeah. You don't kinda don't
leave the house in the South ifit gets a little bit cold there.
So wanted to share witheverybody our weather report
here about Minnesota.
So now, Macy, I'd like to chatwith you about your background
(05:49):
in health care. Did you alwaysknow you wanted to get into
health care? Or tell us a littlebit about your origin story
about how you kind ofmatriculated to, health care in
the first place? Any highlightsyou might want to share?
Macy Doty (06:02):
Sure. I think it's, important to note that you just
mentioned weather report becausegrowing up, I would have told
you I was going to be ameteorologist, And that just
didn't work out. That's notsomething I had stayed
interested in. But going tocollege, I started and wasn't
quite sure what path I wanted togo down. While I was there,
(06:23):
discovered we had a programthere that was, for healthcare
management, which is notsomething that you see across a
lot of colleges.
So it was just something I wentdown. I knew that if I took that
route, there'd be lots ofopportunities in healthcare to
still have an impact in helpingcare for people without doing
the physical touch patient carestuff. That was not something
that I was interested in, butstill knew I had an interest in
(06:44):
healthcare. And was willing tokind of get that degree to
figure out what it was going tobe and where I would land. Ended
up graduating in the 2020.
So as we all know, quite theyear. And kind of all the
opportunities that we thought wehad by graduating class for
(07:05):
careers just kind of all fellthrough because the world was in
crisis. So I ended up movingback home, which is only I think
half an hour from where Icurrently work. So stayed there
for months and later that fallwas able to land a six month
contract opportunity here atthis hospital, which I was
(07:25):
jazzed about. I was so excitedto just have a job and I'd have
experience.
I did interview after interviewafter interview trying to find
something to go do aftergraduating and I couldn't do it.
Nobody was interested in a newgraduate, no experience. So I
was like, this is perfect. Closeto home. We'll get through
COVID.
(07:45):
Six months should get usthrough. Right? Maybe.
Daniel Williams (07:48):
Right.
Macy Doty (07:49):
So we thought. So then I think about three months
in, they had asked me if Iwanted to stay here full time
and I happily accepted. It just,it felt good to be work to be
back working in my community,the community that I grew up in.
So like I said, only thirtyminutes away, but in Minnesota
time, I mean, thirty minutes isyour community. It's all it's in
(08:11):
rural areas.
You can drive an hour and stillhome. But yeah, so shortly after
coming here, yes, I agreed tostay on. And at that time I was
an analyst. So I did that rolefor a little over two years in
the quality department. And thenwe had some leadership shifts
and I was one of our qualitymanagers here again for a little
(08:34):
while.
Then like about a year and ahalf ago, I took on the role of
clinic director. So I think, Imean, shortly after joining the
team here at CRMC, I reallyrealized how much of an impact
strong leadership can have onnot only the staff, but when you
can strongly impact staff, thenthat reflects on patients and
(08:56):
their families. And again,working in a really small rural
community hospital really helpedme kind of get that sense of
purpose that pulled me back intowanting to stay here and serve
the area that I live in. So notonly a Minnesota native, but
back in my hometown.
Daniel Williams (09:13):
All right. Well, thank you so much for
that, Macy. Now, what we'retalking about today, we'll learn
a little bit more about yourbackground, but also this honor
that you've received. You're oneof MGMA's twenty twenty five
Future Five award winners. I'vebeen asking everybody when they
learned of their, honor, wherethey were, what kind of feelings
(09:39):
they went through in learningabout this.
So where were you? Were you athome, in a meeting? What was
going on? And did you have anyidea that you had even been
nominated for this?
Macy Doty (09:51):
Yeah, this is actually a little bit of a funny
story, maybe funny to me. But Iknew I was nominated, and I had
thought about it. Like the weekbefore, I was like, I wonder if
anybody got picked for that. I'msure it'll come out eventually.
And I was in a meeting, and Ihad gotten a call and like any,
maybe let's just say goodmillennia, we don't answer
strange numbers that we don'tknow.
(10:11):
So I was like, Nope, sent you tovoicemail. They called again.
And I was like, What in theworld? Why is it again? Ignored
it.
I just assumed this is a scam.Called the third time and I just
let it go. And then again, likeany good millennial, we Google
search the phone number. So Iput the phone number into Google
and it comes up as MGMA. I wassitting next to the person that
(10:32):
had nominated me.
And I was like, I bet they don'tcall.
Daniel Williams (10:36):
Right.
Macy Doty (10:37):
But you didn't give it. Right. Her phone started
ringing. Because they thencalled her and they were like,
Hey, we tried to call Macy and Idon't think her numbers work.
So, it was kind of funny.
And then yes, I tried to callback, from my phone and I got
some random line and they'relike, we don't know who called.
(10:59):
So get back to my desk. I gotthe voicemail on my desk. Right.
But ultimately I was shocked andsurprised, but it really, it
means a lot to me because I havereally poured a lot into my
organization and into my career,early here.
(11:20):
But I think it's, it's not justreflective of me and it's not
just a personal achievement tome. So it also reflects like all
of the incredible teams andother groups that I've been a
part of here. Not just groupsthat I've been able to lead, but
also the leaders I've been ableto learn from. I wouldn't have
been able to get here or likewouldn't, wouldn't be who I am
(11:41):
without all of them. So it'sreally not something that I feel
that I earned alone.
And I think on another level, italso motivates me to continue
the push to improving care forpatients and supporting our
staff. And like I've said, justreally being able to help and
support our rural community,where every change here really
does make a big difference. Ithink, you know, healthcare is
(12:06):
hard. It's a hard place to be inright now. So yeah, it just
really kind of gives you thatdrive to you are doing the right
thing.
You're doing a good job. And itwas really meaningful. It's kind
of like, Oh my gosh, you know,I'm doing it.
Daniel Williams (12:23):
Yeah, that is, I mean, it's great to get that
kind of feedback that you'rebeing recognized. It's been such
an interesting ride for you,just you already alluding to it,
when you started in the 2020,when the pandemic was happening,
(12:43):
when lockdowns were happening,when the world was really
seismically shifting at thatmoment in time. You don't really
have anything to compare it tobecause that's when you started,
but give us an idea of what itwas like to really get
indoctrinated into healthcare atsuch a unique moment in time in
(13:07):
global history. I mean, justsuch an interesting time. Tell
us about what that was like.
Yeah,
Macy Doty (13:13):
I'll tell a little story just from the beginning.
So when I first started here,like I said, I was an analyst. I
was here for six months. Andlots of my team, was in the
quality team. They were all likehot and heavy in COVID.
They were doing instant command.We had infection control and all
of that in the group. So reallythey hired me on so that
somebody could be in the office,somebody to just help out. But
(13:38):
it's just kind of funny. So oneof my first things that they had
me do outside of that day to dayquality work was help guide and
work through how we were goingto run through vaccines.
Right? How are we going to getthose out? How are we going to
roll it out? And you talkedabout Minnesota and you talked
about ice fishing. So weactually had a fish house, CRMC
(14:00):
fish house that we turned intopart of our drive through COVID
vaccine system.
So that was one of the firstthings that they had me do. They
were like, she doesn't have anyresponsibilities. She was eager
to learn. Let's help her or haveher figure out how we're going
to run through all this. So Iwas on a group that started like
(14:20):
our call line.
So we opened it up, we hadpeople come in. I mean, there's,
we've done a lot since then. ButI think kind of back to your
question, like coming in duringthe pandemic was both a
challenge and also a realopportunity. I think that's part
of what gave me my opportunityto kind of grow and learn on a
different training path. I mean,I started here, didn't have
(14:43):
traditional training, didn'thave traditional onboarding.
So I really had to learn fromthe get go how to be resourceful
and lead heavily on curiosity,persistence. I knew I didn't
have a lot of, I mean, hadresources, but we're rural
healthcare, we don't have a tonof resources. So if I didn't
know how to do something, Ilearned it. Lots of late nights
(15:06):
because it was early in mycareer and I had the time
teaching myself, askingquestions, practicing different
things until I knew how to usethem and could be of assistance.
Daniel Williams (15:18):
You were mentioning the rural healthcare
setting. So give us an idea ofCuyuna, what it's like there.
What is this practice, thepatient population, the
geographical location of it?Just give us a little bit about
the setting so we can get anunderstanding of what that
patient population is like andhow y'all interact with your
(15:41):
patients?
Macy Doty (15:42):
For sure. So, like I said, we are located at a
hospital here in Crosby. And thepopulation of Crosby, it looks
like was around 2,300. Notpretty big here. Like to say
we're a small but mightyhospital.
So we're critical accesshospital. If you're not familiar
with critical access, we're a 25licensed bed hospital. But we
(16:04):
are also a very large surgerycenter. We did, I think last
year did over 10,000 surgerieshere, which is huge, huge for a
small community. But more thanjust the Crosby community, we
serve like all of thecommunities around us.
So okay, I think around one ofour last, communities needs
(16:24):
assessments said it's acommunity of around fifty, sixty
thousand. Okay. But a lot ofthem are rural. We've got I
mean, some areas that stilldon't have Internet. That was
something we ran into, like Isaid, during the COVID times and
people wanting vaccines, theydidn't have Internet connection.
So we have a community that isvery it's very Kind of broad,
(16:47):
we've got the older community,we've got the younger people,
but we do see a lot of olderpeople here. It is a heavy
retirement community, whichmeans we still have a we have a
lot of snowbirds that headsouth. So, yeah, we've got, I
think it ends up being like 40specialties. So 40 at critical
(17:09):
access hospital, we like to saywe're small but mighty. We do
things different here.
And we provide a uniqueexperience where people will
pass larger other healthcareorganizations to come here to
receive the care.
Daniel Williams (17:23):
Yeah, you brought up a really interesting
point. Your community and yourpatient population does have
some you have some olderpatients. You have people who
are snowbirds, mentioned. Do youwork out this is unique to me
because I've not had anopportunity to ever ask any of
(17:43):
the people I've interviewedthrough MGMA about this. But
when you have an olderpopulation that is snowbirding,
do you work out protocols sothat they have continuous care
for those months when they arein Arizona or Florida or
wherever they are?
Macy Doty (18:00):
Yeah, so we find that our falls here are very busy. So
we we've got, like I said, yeah,lots of snowbirds. Our falls
here are busy. The patientsreally do come here before they
leave. So they come and do theirfinal visit to try to wrap
things up.
So a lot of patientssurprisingly take ownership of
that. They know that they'regoing down there. So they come
back, they get what they need.But also as teams, internal
(18:24):
teams, we attempt to keep trackof who those people are so that
we know how to best care forthem. So it's actually a project
that we're working on with oururology team is how can we best
understand who's leaving ourarea for the next six months?
So number one, we don't we don'tbother them. Like we know that
they're getting their care, butalso make sure that their
(18:45):
institution that they're goingto see down in Arizona, Florida,
wherever they may go, have whatthey need to best care for the
people. So something werecognize we yeah, we see big
influxes. Probably October,November, December, I think
December is normal for mostpeople with insurances and that
kind of stuff. But usually,yeah, people start leaving as
(19:06):
soon as it starts getting cold.
Some people stay through theholidays and then they leave in
right after Christmas. So yeah,it's something we see. It's
something we know. We don't liketo say slow, but it does get a
little quieter.
Daniel Williams (19:19):
Right. Right. For you, who is you take a lot
of initiative. I can alreadylearn that by your nomination
and by talking to you here. Whenit does get a little bit slower,
how do you fill that time?
Do you have special projects youwork on? Are there other things
that you're engaged with So youhave a steady flow of work as
(19:41):
compared to that fall time whenyou said it gets really busy.
Macy Doty (19:45):
Yeah. I guess, are you asking me personally or
about
Daniel Williams (19:48):
my Yeah, you personally. Yeah. There are
things that you, long termprojects or anything else that
you carve out for yourself. For
Macy Doty (19:55):
sure. So given my background and kind of my
upbringing and different roleshere, I still have my feet in a
little bit of a lot of things.
Daniel Williams (20:04):
Okay.
Macy Doty (20:05):
So heavily involved in a lot of continuous
improvement work. So kind of,when it is our slower season, we
spend a lot of time working onhow can we make processes more
efficient. I know that's still alot of the work that I'm
involved in. I have been heavilyinvolved in data analytics here.
I mean, a rural communityhospital, we don't have a lot of
(20:27):
the tools that largerorganizations have.
So I spend a lot of time in thetools that we do have working to
find different insights onwhat's going well here. This
kind of looks weird. A littlebit of here and there things and
just using the data to thenshare back with my peers, our
physician groups, helping, Iguess, other emerging leaders
(20:50):
utilize data to help makeimprovements in their areas. So,
I like to think that I'll alwayswear a little bit of my data
analyst hat, because that's thekind of stuff that helps drive
my decision making too. It'swhat keeps me going.
Daniel Williams (21:05):
For sure. I have a few more questions I
wanted to ask you about this. Inlooking at your nomination, you
have some really interestingresults. They're actually data
points. You're talking aboutbeing interested in data.
In your interventional painservice line, you and the team
were able to reduce patient waittimes from fifty four days to
(21:29):
just over ten. That is aremarkable data point and an
achievement for y'all. Talkabout that, what y'all did to
help reduce it. I can't evenbegin to do the percentage of
what that is in my head, but itwas a dramatic shift in patient
care. So talk about that.
Macy Doty (21:48):
For sure. So when I stepped into this role, like I
said, about a year and a halfago now, maybe a little less
then, I really made it my goalto just go around and get to
know my people, my teens. Whoare they serving? What are they
doing? And kind of what are thesticking points for them?
Because I had come from thequality team, where that's kind
of a lot of what we do, but on adifferent level, more on the
(22:10):
regulatory basis. And what I hadheard a lot from my
interventional team here ispatients take forever to get in.
They're crabby when they comehere, they're in pain, it was
just constantly like they'refifty four days out, they're two
months out, they're two monthsout, and then when they come in,
that they're then further outfor their interventions, right?
Patients are coming in to thenget most of the time injections
(22:32):
of sorts in their back, spine,neck. So one of the things I did
was use my, like I said, my databackground and just pulled
everything I could and tried tosee what is the data actually
saying because staff can alwayssay we're really busy or
patients are really far out.
But in rural healthcare, like Isaid, we don't have the reports
that just push to you and say,this is what it is. So I used
(22:55):
what I knew and the tools that Ihad access to. I was able to
determine that, our third nextavailable appointment time was
fifty four days, which is a longtime when we're serving a very
much a blue collar community,right? These people are in pain,
not able to work and not gettingthe care that they need from our
community hospital. So we spenta lot of time, myself, the
(23:21):
providers, the APPs, the nurses,the schedulers, we sat down kind
of week after week and justpicked apart a different piece
of the flow, whether it was theroom utilization, biggest part
was the provider scheduletemplates, other provider
workflows, what were they doingwith their time that was holding
them up from seeing more people?
(23:41):
And I think what I'm most proudto say is that we didn't have to
add any additional staff to getthis done. It really was using
the data and working with thepeople and the teams that I had
here to improve the access. Allwe did really was change the
schedule templates, make it sothat if there's an emergent
patient, there's a same day spotavailable. We had a team of five
(24:05):
providers. So really weshouldn't be having these
patients wait that long.
We have the tools and the peoplewe need to do a good job. And
ultimately what it meant was forpatients, they weren't able to
get their faster relief. If wecan get them in for their
initial visit earlier, they thencan get their interventions and
get back on that path. So theyget faster relief and better
(24:25):
outcomes. And I think what wasmost impactful for me was to see
the relief from staff.
It reduced frustration for thembecause they're having to deal
with the patients in a lot ofpain who are having to wait a
long time to get here. And itgave them a sense of pride in
knowing that, like, we've kindof been able to share. There's
always going to be people andreasons why it has to be further
(24:47):
out. But yes, at the end of thelast fiscal year, we pulled out
the data again. And I was like,I wonder how much better this
got after doing all of thesethings.
And I was shocked to find it gofrom 54 to 10. I actually pulled
it like three times threedifferent ways. Am I doing That
it is
Daniel Williams (25:04):
such a great success story. Now, there's one
other great success story. Yourleadership has been reflected in
Press Ganey engagement scoreswith your team ranking above the
ninety ninth percentile. Talkabout that. That's gotta be a
great reflection on the worky'all are doing as well.
Macy Doty (25:23):
Yeah, I think that was another hard one for me to
accept too. Was like, I'm surethis is right. I think what
really drives engagement inpeople, for me, like my
understanding is recognizingwhat my own personal experiences
were. Like when I was in adifferent role, what was it that
helped me feel like my leaderreally cared? What was it that
(25:44):
made me feel like no matter whatwas happening, they were going
to back me up.
So I really, like I said, madeit a priority to get to know my
team. I spent a lot of time withthem hanging out over there,
just chatting with them, gettingto know them as a person because
every employee and every personhas a life outside of here. And
making people feel that that isjust as important as their life
(26:07):
at work, I think really helps.And really knowing and making
sure that they understand thatI'm here to support their growth
and advocate for them withwhatever the issue may be.
Ultimately, people just want tobe seen, heard, valued.
And anything create anenvironment where staff trust
that their leader has theirback. They're going to feel
(26:28):
empowered to share their ideas,help like keep driving towards
the next thing. And I thinkthat's just I think that kind of
leads into my last story too. Ifif they've got my back and I've
got theirs, then we we can dowhatever we want. The world is
our oyster.
Daniel Williams (26:44):
That is right. I love that. That is awesome. So
last question. And lookingahead, what excites you most
about the future of healthcareleadership?
You are a future five awardwinner, as we've mentioned
numerous times here, but you'reone of those people that MGMA
deemed and the people thatnominated you deemed someone who
(27:05):
is the future of healthcare. Sotalk about what you're excited
about.
Macy Doty (27:09):
Yeah, I have two things. So the first one, think
is the shift towards me, lot ofinnovation and collaboration.
Like we've said, like,healthcare is not getting any
easier. It's there's going be alot of challenges. So using data
technology partnerships andsmarter ways.
I think giving leaders anopportunity to be creative will
(27:33):
help shape the way thathealthcare goes. I think the
more that we bog down and littletasks and this and that takes
away from our ability to becreative and creativity is
what's going get us through. AndI think the other one, my other
piece of advice would be stay upto date with your local and
state legislation. See what itis that your state is doing
(27:55):
that's either helping or hurtingyour organization. Not to say
that any are right or wrong, butjust staying in tune with what
the things are that are going todrive your organization down the
road is really important.
Daniel Williams (28:09):
I said that was the last question, but I forgot.
We are going to see you inOrlando. So you're going to be
traveling from Minnesota toOrlando. I don't know what
September and October is like inMinnesota, but still, you are
going down to Florida. So areyou gonna take advantage of
anything that's in that Orlandoarea?
What are you gonna what's youragenda or itinerary look like?
Macy Doty (28:32):
Well, my fiance hopefully is going to come with
me.
Daniel Williams (28:35):
Oh, that's great.
Macy Doty (28:36):
And he's never been to Disney. So I did I'm trying
to lure him into going toDisney. I don't know if I'll be
able to sell him on it. Butanything, I'm really looking
forward to just a little bit oftime outside. It's still sunny
here.
Had a beautiful Labor Dayweekend. But by the time
September rolls around, we'llhave lost our beautiful weather
(28:57):
for the most part. So lookingforward to that.
Daniel Williams (29:00):
That is awesome. Well, Macy Doty, thank
you for joining us today for thepodcast and congratulations for
being honored as a MGMA 2025Future Five Award winner.
Macy Doty (29:13):
Thank you very much. I appreciate your time.
Daniel Williams (29:16):
Alright. Well, Macy, along with the other 2025
future five award winners andour other award winners will be
recognized during the generalsession at the MGMA Leaders
Conference. It's gonna be inOrlando. They're gonna be
honored Monday, September 29from 09:30 to 11AM eastern time.
(29:38):
So be sure and catch that.
And I wanted to provide the linkto the event one more time,
mgma.com/leaders. You can go inthere and read all about it and
register if you haven't already.So until then, thank you all for
being MGMA podcast listeners.
Well, hi, everyone. I'm Daniel Williams,
senior editor at MGMA and hostof the MGMA Podcast Network. We
are back today with another oneof our award winners. We are
recognizing one of our twentytwenty five Future Five award
winners today. And our guesttoday is Macy Dotty.
(00:23):
Macy is a Clinic Director ofinterventional pain neurology,
urology, and visiting specialistat Cuyuna Regional Medical
Center in Crosby, Minnesota. AndMacy and I were having an
opportunity to talk a little bitbefore we hit record here. And
(00:44):
in addition to all the work thatMacy's doing at the clinic,
she's also an active runner.Getting married here in the
fall. We may talk about that alittle bit as well.
And loves to bake, I believe.Macy can correct me on that in a
minute.
Macy Doty (01:03):
I'm into the sourdough.
Daniel Williams (01:05):
That's right, the sourdough. So, Macy, first
of all, welcome to the podcast.
Macy Doty (01:11):
Thank you very much. Thank you for having me.
Daniel Williams (01:14):
Yeah, it's so good to have you on here. We
have been talking to all of ouraward winners over the last few
weeks. We're going to honor allof you at our, MGMA Leaders
Conference. For anybody whohadn't been listening to the
podcast lately, the LeadersConference is gonna be September
(01:35):
28 through October 1 in Orlando.So I'm gonna drop information on
that, but I'll just go ahead andgive that.
If anybody wants to register forthat, they can go to
mgma.combackslashleaders. It'lltake you right to the event. You
can learn all about all of oursessions and the venue and
(01:57):
everything else and go ahead andregister for it. So, lot of
information there. Well, Macy,let's chat a little bit about
your background.
So you are located in Minnesota.You and I were talking earlier
that you're a little unique tothe area perhaps that you live
(02:18):
in Minnesota, you're a native ofMinnesota. However, you don't
like to do a lot of theactivities there in Minnesota. I
don't.
Macy Doty (02:28):
I don't. Yes. And I think a lot of the Minnesota
things are hunting, fishing,snowmobiling. Don't do a lot of
those. But, but we do enjoy myfamily and my fiance and I being
on the lake.
We've got, we are the land of10,000 lakes. So we do love
that. And I do enjoy some golf.I did just learn that
Minnesota's got one of thebiggest populations of golfers
(02:51):
from here to other states.That's incredible.
Daniel Williams (02:55):
So that is so cool. I was gonna mention to you
about thirty years ago, I've toMinnesota one time, and I went
there to visit some friends. Wewent ice fishing, and we rode a
snowmobile out to get to the icefishing. And it was it was
(03:16):
either in January or February. Ijust know it was really cold,
and we bundled up a lot beforewe left the house.
And then, oh, we also did asnowmobiling tour, like a pub
crawl, but a snowmobile pubcrawl. Is that such a thing?
Have you heard of these before?
Macy Doty (03:34):
It is. Because that's the the frozen links are
definitely one thing that peopleare surprised by when they come
to Minnesota. Absolutely. Andyou can drive more than just the
Somerville. You can take yourtruck out there in February.
Daniel Williams (03:47):
Well, we had a lot of fun, but it was about
thirty years ago. I vaguelyremember it. But I just
remember, I will tell you this,I never got all that cold
because they had very warmclothing for us, things to wear
before going outside. Whereactually Yeah. Is the coldest
I've ever been in my life was inChicago in the winter because I
(04:10):
didn't realize it got so coldthere.
I was, again, about thirty,maybe thirty five years ago, and
I just didn't have theinformation I needed and spent a
lot of time walking outside inthe winter and the wind coming
off the lakes, and still thecoldest I've ever been in my
life. In Minnesota, I know itwas very, very, very cold, but
(04:33):
y'all have, like, prepared forit. We even went to a T Wolves
basketball game, and we drovedowntown, and then everything
was underneath the city. I mean,all the connect that we
connected place to place toplace, we weren't outside
walking a lot, so if at all. Isis any of this resonating with
(04:55):
you?
Is it making sense? Oh, yeah.
Macy Doty (04:59):
College I went to in Minnesota, we didn't even have
to go outside to get to class.There was a tunnel system to go
underground.
Daniel Williams (05:04):
There you go. See, you're prepared for it. And
I grew up in the South, and anytime that it iced over or
snowed, they just shuteverything down for about a week
because they were not preparedfor that there. And so we didn't
know how to how to handle that.And you'd see people.
We didn't have snow tires oranything, and people get out,
drive about 100 feet, and thenjust slide ice slide right into
(05:28):
a ditch or something. So Yeah.Yeah. You don't kinda don't
leave the house in the South ifit gets a little bit cold there.
So wanted to share witheverybody our weather report
here about Minnesota.
So now, Macy, I'd like to chatwith you about your background
(05:49):
in health care. Did you alwaysknow you wanted to get into
health care? Or tell us a littlebit about your origin story
about how you kind ofmatriculated to, health care in
the first place? Any highlightsyou might want to share?
Macy Doty (06:02):
Sure. I think it's, important to note that you just
mentioned weather report becausegrowing up, I would have told
you I was going to be ameteorologist, And that just
didn't work out. That's notsomething I had stayed
interested in. But going tocollege, I started and wasn't
quite sure what path I wanted togo down. While I was there,
(06:23):
discovered we had a programthere that was, for healthcare
management, which is notsomething that you see across a
lot of colleges.
So it was just something I wentdown. I knew that if I took that
route, there'd be lots ofopportunities in healthcare to
still have an impact in helpingcare for people without doing
the physical touch patient carestuff. That was not something
that I was interested in, butstill knew I had an interest in
(06:44):
healthcare. And was willing tokind of get that degree to
figure out what it was going tobe and where I would land. Ended
up graduating in the 2020.
So as we all know, quite theyear. And kind of all the
opportunities that we thought wehad by graduating class for
(07:05):
careers just kind of all fellthrough because the world was in
crisis. So I ended up movingback home, which is only I think
half an hour from where Icurrently work. So stayed there
for months and later that fallwas able to land a six month
contract opportunity here atthis hospital, which I was
(07:25):
jazzed about. I was so excitedto just have a job and I'd have
experience.
I did interview after interviewafter interview trying to find
something to go do aftergraduating and I couldn't do it.
Nobody was interested in a newgraduate, no experience. So I
was like, this is perfect. Closeto home. We'll get through
COVID.
(07:45):
Six months should get usthrough. Right? Maybe.
Daniel Williams (07:48):
Right.
Macy Doty (07:49):
So we thought. So then I think about three months
in, they had asked me if Iwanted to stay here full time
and I happily accepted. It just,it felt good to be work to be
back working in my community,the community that I grew up in.
So like I said, only thirtyminutes away, but in Minnesota
time, I mean, thirty minutes isyour community. It's all it's in
(08:11):
rural areas.
You can drive an hour and stillhome. But yeah, so shortly after
coming here, yes, I agreed tostay on. And at that time I was
an analyst. So I did that rolefor a little over two years in
the quality department. And thenwe had some leadership shifts
and I was one of our qualitymanagers here again for a little
(08:34):
while.
Then like about a year and ahalf ago, I took on the role of
clinic director. So I think, Imean, shortly after joining the
team here at CRMC, I reallyrealized how much of an impact
strong leadership can have onnot only the staff, but when you
can strongly impact staff, thenthat reflects on patients and
(08:56):
their families. And again,working in a really small rural
community hospital really helpedme kind of get that sense of
purpose that pulled me back intowanting to stay here and serve
the area that I live in. So notonly a Minnesota native, but
back in my hometown.
Daniel Williams (09:13):
All right. Well, thank you so much for
that, Macy. Now, what we'retalking about today, we'll learn
a little bit more about yourbackground, but also this honor
that you've received. You're oneof MGMA's twenty twenty five
Future Five award winners. I'vebeen asking everybody when they
learned of their, honor, wherethey were, what kind of feelings
(09:39):
they went through in learningabout this.
So where were you? Were you athome, in a meeting? What was
going on? And did you have anyidea that you had even been
nominated for this?
Macy Doty (09:51):
Yeah, this is actually a little bit of a funny
story, maybe funny to me. But Iknew I was nominated, and I had
thought about it. Like the weekbefore, I was like, I wonder if
anybody got picked for that. I'msure it'll come out eventually.
And I was in a meeting, and Ihad gotten a call and like any,
maybe let's just say goodmillennia, we don't answer
strange numbers that we don'tknow.
(10:11):
So I was like, Nope, sent you tovoicemail. They called again.
And I was like, What in theworld? Why is it again? Ignored
it.
I just assumed this is a scam.Called the third time and I just
let it go. And then again, likeany good millennial, we Google
search the phone number. So Iput the phone number into Google
and it comes up as MGMA. I wassitting next to the person that
(10:32):
had nominated me.
And I was like, I bet they don'tcall.
Daniel Williams (10:36):
Right.
Macy Doty (10:37):
But you didn't give it. Right. Her phone started
ringing. Because they thencalled her and they were like,
Hey, we tried to call Macy and Idon't think her numbers work.
So, it was kind of funny.
And then yes, I tried to callback, from my phone and I got
some random line and they'relike, we don't know who called.
(10:59):
So get back to my desk. I gotthe voicemail on my desk. Right.
But ultimately I was shocked andsurprised, but it really, it
means a lot to me because I havereally poured a lot into my
organization and into my career,early here.
(11:20):
But I think it's, it's not justreflective of me and it's not
just a personal achievement tome. So it also reflects like all
of the incredible teams andother groups that I've been a
part of here. Not just groupsthat I've been able to lead, but
also the leaders I've been ableto learn from. I wouldn't have
been able to get here or likewouldn't, wouldn't be who I am
(11:41):
without all of them. So it'sreally not something that I feel
that I earned alone.
And I think on another level, italso motivates me to continue
the push to improving care forpatients and supporting our
staff. And like I've said, justreally being able to help and
support our rural community,where every change here really
does make a big difference. Ithink, you know, healthcare is
(12:06):
hard. It's a hard place to be inright now. So yeah, it just
really kind of gives you thatdrive to you are doing the right
thing.
You're doing a good job. And itwas really meaningful. It's kind
of like, Oh my gosh, you know,I'm doing it.
Daniel Williams (12:23):
Yeah, that is, I mean, it's great to get that
kind of feedback that you'rebeing recognized. It's been such
an interesting ride for you,just you already alluding to it,
when you started in the 2020,when the pandemic was happening,
(12:43):
when lockdowns were happening,when the world was really
seismically shifting at thatmoment in time. You don't really
have anything to compare it tobecause that's when you started,
but give us an idea of what itwas like to really get
indoctrinated into healthcare atsuch a unique moment in time in
(13:07):
global history. I mean, justsuch an interesting time. Tell
us about what that was like.
Yeah,
Macy Doty (13:13):
I'll tell a little story just from the beginning.
So when I first started here,like I said, I was an analyst. I
was here for six months. Andlots of my team, was in the
quality team. They were all likehot and heavy in COVID.
They were doing instant command.We had infection control and all
of that in the group. So reallythey hired me on so that
somebody could be in the office,somebody to just help out. But
(13:38):
it's just kind of funny. So oneof my first things that they had
me do outside of that day to dayquality work was help guide and
work through how we were goingto run through vaccines.
Right? How are we going to getthose out? How are we going to
roll it out? And you talkedabout Minnesota and you talked
about ice fishing. So weactually had a fish house, CRMC
(14:00):
fish house that we turned intopart of our drive through COVID
vaccine system.
So that was one of the firstthings that they had me do. They
were like, she doesn't have anyresponsibilities. She was eager
to learn. Let's help her or haveher figure out how we're going
to run through all this. So Iwas on a group that started like
(14:20):
our call line.
So we opened it up, we hadpeople come in. I mean, there's,
we've done a lot since then. ButI think kind of back to your
question, like coming in duringthe pandemic was both a
challenge and also a realopportunity. I think that's part
of what gave me my opportunityto kind of grow and learn on a
different training path. I mean,I started here, didn't have
(14:43):
traditional training, didn'thave traditional onboarding.
So I really had to learn fromthe get go how to be resourceful
and lead heavily on curiosity,persistence. I knew I didn't
have a lot of, I mean, hadresources, but we're rural
healthcare, we don't have a tonof resources. So if I didn't
know how to do something, Ilearned it. Lots of late nights
(15:06):
because it was early in mycareer and I had the time
teaching myself, askingquestions, practicing different
things until I knew how to usethem and could be of assistance.
Daniel Williams (15:18):
You were mentioning the rural healthcare
setting. So give us an idea ofCuyuna, what it's like there.
What is this practice, thepatient population, the
geographical location of it?Just give us a little bit about
the setting so we can get anunderstanding of what that
patient population is like andhow y'all interact with your
(15:41):
patients?
Macy Doty (15:42):
For sure. So, like I said, we are located at a
hospital here in Crosby. And thepopulation of Crosby, it looks
like was around 2,300. Notpretty big here. Like to say
we're a small but mightyhospital.
So we're critical accesshospital. If you're not familiar
with critical access, we're a 25licensed bed hospital. But we
(16:04):
are also a very large surgerycenter. We did, I think last
year did over 10,000 surgerieshere, which is huge, huge for a
small community. But more thanjust the Crosby community, we
serve like all of thecommunities around us.
So okay, I think around one ofour last, communities needs
(16:24):
assessments said it's acommunity of around fifty, sixty
thousand. Okay. But a lot ofthem are rural. We've got I
mean, some areas that stilldon't have Internet. That was
something we ran into, like Isaid, during the COVID times and
people wanting vaccines, theydidn't have Internet connection.
So we have a community that isvery it's very Kind of broad,
(16:47):
we've got the older community,we've got the younger people,
but we do see a lot of olderpeople here. It is a heavy
retirement community, whichmeans we still have a we have a
lot of snowbirds that headsouth. So, yeah, we've got, I
think it ends up being like 40specialties. So 40 at critical
(17:09):
access hospital, we like to saywe're small but mighty. We do
things different here.
And we provide a uniqueexperience where people will
pass larger other healthcareorganizations to come here to
receive the care.
Daniel Williams (17:23):
Yeah, you brought up a really interesting
point. Your community and yourpatient population does have
some you have some olderpatients. You have people who
are snowbirds, mentioned. Do youwork out this is unique to me
because I've not had anopportunity to ever ask any of
(17:43):
the people I've interviewedthrough MGMA about this. But
when you have an olderpopulation that is snowbirding,
do you work out protocols sothat they have continuous care
for those months when they arein Arizona or Florida or
wherever they are?
Macy Doty (18:00):
Yeah, so we find that our falls here are very busy. So
we we've got, like I said, yeah,lots of snowbirds. Our falls
here are busy. The patientsreally do come here before they
leave. So they come and do theirfinal visit to try to wrap
things up.
So a lot of patientssurprisingly take ownership of
that. They know that they'regoing down there. So they come
back, they get what they need.But also as teams, internal
(18:24):
teams, we attempt to keep trackof who those people are so that
we know how to best care forthem. So it's actually a project
that we're working on with oururology team is how can we best
understand who's leaving ourarea for the next six months?
So number one, we don't we don'tbother them. Like we know that
they're getting their care, butalso make sure that their
(18:45):
institution that they're goingto see down in Arizona, Florida,
wherever they may go, have whatthey need to best care for the
people. So something werecognize we yeah, we see big
influxes. Probably October,November, December, I think
December is normal for mostpeople with insurances and that
kind of stuff. But usually,yeah, people start leaving as
(19:06):
soon as it starts getting cold.
Some people stay through theholidays and then they leave in
right after Christmas. So yeah,it's something we see. It's
something we know. We don't liketo say slow, but it does get a
little quieter.
Daniel Williams (19:19):
Right. Right. For you, who is you take a lot
of initiative. I can alreadylearn that by your nomination
and by talking to you here. Whenit does get a little bit slower,
how do you fill that time?
Do you have special projects youwork on? Are there other things
that you're engaged with So youhave a steady flow of work as
(19:41):
compared to that fall time whenyou said it gets really busy.
Macy Doty (19:45):
Yeah. I guess, are you asking me personally or
about
Daniel Williams (19:48):
my Yeah, you personally. Yeah. There are
things that you, long termprojects or anything else that
you carve out for yourself. For
Macy Doty (19:55):
sure. So given my background and kind of my
upbringing and different roleshere, I still have my feet in a
little bit of a lot of things.
Daniel Williams (20:04):
Okay.
Macy Doty (20:05):
So heavily involved in a lot of continuous
improvement work. So kind of,when it is our slower season, we
spend a lot of time working onhow can we make processes more
efficient. I know that's still alot of the work that I'm
involved in. I have been heavilyinvolved in data analytics here.
I mean, a rural communityhospital, we don't have a lot of
(20:27):
the tools that largerorganizations have.
So I spend a lot of time in thetools that we do have working to
find different insights onwhat's going well here. This
kind of looks weird. A littlebit of here and there things and
just using the data to thenshare back with my peers, our
physician groups, helping, Iguess, other emerging leaders
(20:50):
utilize data to help makeimprovements in their areas. So,
I like to think that I'll alwayswear a little bit of my data
analyst hat, because that's thekind of stuff that helps drive
my decision making too. It'swhat keeps me going.
Daniel Williams (21:05):
For sure. I have a few more questions I
wanted to ask you about this. Inlooking at your nomination, you
have some really interestingresults. They're actually data
points. You're talking aboutbeing interested in data.
In your interventional painservice line, you and the team
were able to reduce patient waittimes from fifty four days to
(21:29):
just over ten. That is aremarkable data point and an
achievement for y'all. Talkabout that, what y'all did to
help reduce it. I can't evenbegin to do the percentage of
what that is in my head, but itwas a dramatic shift in patient
care. So talk about that.
Macy Doty (21:48):
For sure. So when I stepped into this role, like I
said, about a year and a halfago now, maybe a little less
then, I really made it my goalto just go around and get to
know my people, my teens. Whoare they serving? What are they
doing? And kind of what are thesticking points for them?
Because I had come from thequality team, where that's kind
of a lot of what we do, but on adifferent level, more on the
(22:10):
regulatory basis. And what I hadheard a lot from my
interventional team here ispatients take forever to get in.
They're crabby when they comehere, they're in pain, it was
just constantly like they'refifty four days out, they're two
months out, they're two monthsout, and then when they come in,
that they're then further outfor their interventions, right?
Patients are coming in to thenget most of the time injections
(22:32):
of sorts in their back, spine,neck. So one of the things I did
was use my, like I said, my databackground and just pulled
everything I could and tried tosee what is the data actually
saying because staff can alwayssay we're really busy or
patients are really far out.
But in rural healthcare, like Isaid, we don't have the reports
that just push to you and say,this is what it is. So I used
(22:55):
what I knew and the tools that Ihad access to. I was able to
determine that, our third nextavailable appointment time was
fifty four days, which is a longtime when we're serving a very
much a blue collar community,right? These people are in pain,
not able to work and not gettingthe care that they need from our
community hospital. So we spenta lot of time, myself, the
(23:21):
providers, the APPs, the nurses,the schedulers, we sat down kind
of week after week and justpicked apart a different piece
of the flow, whether it was theroom utilization, biggest part
was the provider scheduletemplates, other provider
workflows, what were they doingwith their time that was holding
them up from seeing more people?
(23:41):
And I think what I'm most proudto say is that we didn't have to
add any additional staff to getthis done. It really was using
the data and working with thepeople and the teams that I had
here to improve the access. Allwe did really was change the
schedule templates, make it sothat if there's an emergent
patient, there's a same day spotavailable. We had a team of five
(24:05):
providers. So really weshouldn't be having these
patients wait that long.
We have the tools and the peoplewe need to do a good job. And
ultimately what it meant was forpatients, they weren't able to
get their faster relief. If wecan get them in for their
initial visit earlier, they thencan get their interventions and
get back on that path. So theyget faster relief and better
(24:25):
outcomes. And I think what wasmost impactful for me was to see
the relief from staff.
It reduced frustration for thembecause they're having to deal
with the patients in a lot ofpain who are having to wait a
long time to get here. And itgave them a sense of pride in
knowing that, like, we've kindof been able to share. There's
always going to be people andreasons why it has to be further
(24:47):
out. But yes, at the end of thelast fiscal year, we pulled out
the data again. And I was like,I wonder how much better this
got after doing all of thesethings.
And I was shocked to find it gofrom 54 to 10. I actually pulled
it like three times threedifferent ways. Am I doing That
it is
Daniel Williams (25:04):
such a great success story. Now, there's one
other great success story. Yourleadership has been reflected in
Press Ganey engagement scoreswith your team ranking above the
ninety ninth percentile. Talkabout that. That's gotta be a
great reflection on the worky'all are doing as well.
Macy Doty (25:23):
Yeah, I think that was another hard one for me to
accept too. Was like, I'm surethis is right. I think what
really drives engagement inpeople, for me, like my
understanding is recognizingwhat my own personal experiences
were. Like when I was in adifferent role, what was it that
helped me feel like my leaderreally cared? What was it that
(25:44):
made me feel like no matter whatwas happening, they were going
to back me up.
So I really, like I said, madeit a priority to get to know my
team. I spent a lot of time withthem hanging out over there,
just chatting with them, gettingto know them as a person because
every employee and every personhas a life outside of here. And
making people feel that that isjust as important as their life
(26:07):
at work, I think really helps.And really knowing and making
sure that they understand thatI'm here to support their growth
and advocate for them withwhatever the issue may be.
Ultimately, people just want tobe seen, heard, valued.
And anything create anenvironment where staff trust
that their leader has theirback. They're going to feel
(26:28):
empowered to share their ideas,help like keep driving towards
the next thing. And I thinkthat's just I think that kind of
leads into my last story too. Ifif they've got my back and I've
got theirs, then we we can dowhatever we want. The world is
our oyster.
Daniel Williams (26:44):
That is right. I love that. That is awesome. So
last question. And lookingahead, what excites you most
about the future of healthcareleadership?
You are a future five awardwinner, as we've mentioned
numerous times here, but you'reone of those people that MGMA
deemed and the people thatnominated you deemed someone who
(27:05):
is the future of healthcare. Sotalk about what you're excited
about.
Macy Doty (27:09):
Yeah, I have two things. So the first one, think
is the shift towards me, lot ofinnovation and collaboration.
Like we've said, like,healthcare is not getting any
easier. It's there's going be alot of challenges. So using data
technology partnerships andsmarter ways.
I think giving leaders anopportunity to be creative will
(27:33):
help shape the way thathealthcare goes. I think the
more that we bog down and littletasks and this and that takes
away from our ability to becreative and creativity is
what's going get us through. AndI think the other one, my other
piece of advice would be stay upto date with your local and
state legislation. See what itis that your state is doing
(27:55):
that's either helping or hurtingyour organization. Not to say
that any are right or wrong, butjust staying in tune with what
the things are that are going todrive your organization down the
road is really important.
Daniel Williams (28:09):
I said that was the last question, but I forgot.
We are going to see you inOrlando. So you're going to be
traveling from Minnesota toOrlando. I don't know what
September and October is like inMinnesota, but still, you are
going down to Florida. So areyou gonna take advantage of
anything that's in that Orlandoarea?
What are you gonna what's youragenda or itinerary look like?
Macy Doty (28:32):
Well, my fiance hopefully is going to come with
me.
Daniel Williams (28:35):
Oh, that's great.
Macy Doty (28:36):
And he's never been to Disney. So I did I'm trying
to lure him into going toDisney. I don't know if I'll be
able to sell him on it. Butanything, I'm really looking
forward to just a little bit oftime outside. It's still sunny
here.
Had a beautiful Labor Dayweekend. But by the time
September rolls around, we'llhave lost our beautiful weather
(28:57):
for the most part. So lookingforward to that.
Daniel Williams (29:00):
That is awesome. Well, Macy Doty, thank
you for joining us today for thepodcast and congratulations for
being honored as a MGMA 2025Future Five Award winner.
Macy Doty (29:13):
Thank you very much. I appreciate your time.
Daniel Williams (29:16):
Alright. Well, Macy, along with the other 2025
future five award winners andour other award winners will be
recognized during the generalsession at the MGMA Leaders
Conference. It's gonna be inOrlando. They're gonna be
honored Monday, September 29from 09:30 to 11AM eastern time.
(29:38):
So be sure and catch that.
And I wanted to provide the linkto the event one more time,
mgma.com/leaders. You can go inthere and read all about it and
register if you haven't already.So until then, thank you all for
being MGMA podcast listeners.
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