Episode Transcript
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Daniel Williams (00:03):
Hi everyone,
I'm Daniel Williams, Senior
Editor at MGMA, and we are stillat the twenty twenty five MGMA
Leaders Conference. And I amhere joined by Linda Carroll.
Let me see if I can get thisright. Linda is from the Aurora
Maternal Fetal Medicine Practicein Alaska. Perfect.
(00:26):
Linda, yeah. Linda, thank you somuch for joining us.
Linda Carroll (00:29):
Absolutely.
Thanks for having me. I
appreciate it.
Daniel Williams (00:32):
Yeah, no, we
were talking. You traveled all
the way from Alaska to Orlando,but what we found out was didn't
travel the furthest distance.
Linda Carroll (00:41):
We did not, not
this time. So there is an
attendee here from Qatar, MaryAnne, and she's amazing. I met
her last year at conference, andyeah, we stayed in touch. And
so, yeah, it was great. She wasreached out prior to conference
and asked if I was coming,because she said she was gonna
be here, so.
Daniel Williams (00:57):
Yeah, that is
so cool. So let's just talk
about that, because thank youfor your dedication to travel
all the way from Alaska. Wasthat travel like? Where did you
you traveled from? Where to gethere to So
Linda Carroll (01:13):
fortunately, it
was a nonstop flight from
Seattle. So we go from Anchorageto Seattle.
Daniel Williams (01:17):
Okay.
Linda Carroll (01:18):
Short layover,
and then we can get a nonstop
from Seattle to Orlando, whichwas really nice. Okay. It was
still about a six and a half,seven hour flight nonstop from
Seattle to Orlando.
Daniel Williams (01:30):
Are you a good
traveler?
Linda Carroll (01:31):
I am a good
traveler.
Daniel Williams (01:32):
Okay. What do
you do to occupy your time when
you're on a plane that's that'ssix or seven hours, a flight
that long?
Linda Carroll (01:38):
Well, usually I
take a Dramamine. Okay. So I
usually sleep, but depending onthe time of day, like this was
an overnight flight, Idefinitely was able to get some
sleep on a plane and I can sleepfairly easy
Daniel Williams (01:50):
on
Linda Carroll (01:50):
But a usually
I'll watch some sort of in
flight entertainment or if it'sa daytime flight, I'll have a
book with me that I read.
Daniel Williams (01:59):
So, yeah. We've
talked about books before. So
Linda, you've joined us on thepodcast before. We were talking
about what's the book, H Mart?What's the title of it?
Linda Carroll (02:10):
Crying in H Mart.
Daniel Williams (02:12):
Crying in H
Mart. So what have you been
reading lately that's good?
Linda Carroll (02:17):
So there is this
book, and it's the tie it's not
what you think based on thetitle, but it's called Sex
Before Dawn.
Daniel Williams (02:24):
Okay.
Linda Carroll (02:25):
Basically, it's
just like talking about just
like the history of, like,couples or, like, why people
wanna be coupled up or just likethat kind of natural
progression. Or there's this,like, tendency to the natural
evolution is you don'tnecessarily wanna be coupled up
just because, you know, like atthe dawn of man, it was about
(02:45):
just like creating population.And so it just kind of is
supposed to go into all of that.I've had this book for months,
and I cannot get past like thethird chapter. So I'm just like,
it's I don't know.
I guess maybe I'm not finding itinteresting, but I start it, and
then I'm like, okay. And thenI'm, you know, read for a little
bit and then I go to dosomething else and I'll read
another book. And then I'm like,oh, I should try to go back to
(03:07):
that book.
Daniel Williams (03:08):
But I
Linda Carroll (03:08):
just haven't been
able to get back
Daniel Williams (03:09):
to Okay. Well,
the way you set it up, it was so
fascinating, but then sometimesthe description of a book is
better than the book itself. So,wow, okay, okay. So you've got a
lot going on here at the LeadersConference. You led a resource
group on AAPI, is that correct?
(03:30):
Tell us a little bit about thatresource group. Have y'all
already met or are you gonna bemeeting We
Linda Carroll (03:35):
did meet. We met
on Sunday.
Daniel Williams (03:36):
Okay.
Linda Carroll (03:37):
And so I actually
co hosted last year at the
twenty twenty four conference,and I think it was the first
year you guys had
Daniel Williams (03:44):
these Right.
That's correct.
Linda Carroll (03:45):
Resource breakout
groups. And so yeah. So it was
really great. We've hadquarterly calls throughout the
year. My co facilitator, Deepa,she's amazing.
And it's really nice justbecause the two of us, you know,
we have different perspectives.Obviously, what do you think
about this? What do think aboutthis? Or, like, questions
neither one of us maybe wouldhave thought about to kinda help
(04:06):
facilitate the conversationsthat are happening there. For
us, it's a small group, but itoffers to me, I feel like it
offers for a little bit morepersonal conversation and we can
really kind of dive into certaintopics.
Daniel Williams (04:19):
Yeah. Did
anything emerge from this year's
discussion that y'all had thatreally stuck with you?
Linda Carroll (04:25):
Think a lot of it
is just like in our roles as
leaders, typically in ourcompany, I think like with the
physicians we work with, it'skind of funny because we talk
about having some culturalsensitivity and maybe they're
aware of it more with staff, butI gave an example of one of the
physicians I used to work withwho was like, Oh, we should have
a particular holiday off becausewe have an individual who's
(04:48):
like, that's important to theirculture. And I was looking at
that physician like, do I get aholiday then?
Daniel Williams (04:56):
Right.
Linda Carroll (04:56):
And he just kind
of looked at me kind of like
dumbfounded, like, what do youmean? And I was like and so it's
I feel like sometimes justbecause you're on a different
level Mhmm. You know, you're ona higher level as far as like
staffing goes that sometimesmaybe they're oblivious to some
of those things, which I mean,in one sense is good that
they're not like just seeingsomeone's outside physical
(05:18):
exterior, but at the same timeit's like, oh, please don't tell
me you're like that naive tobecause to something like that.
And so we talked a little bitabout that. And some of the
conversations, of course, justone of the things that we talked
about right now, like, what arewe gonna do if certain entities
show up at our practice?
Daniel Williams (05:36):
Okay.
Linda Carroll (05:39):
The physician I
work with, for her, she's
Caucasian. She even think aboutThose kinds of things never
cross her mind about, I'm afraidto go to an appointment. I'm
afraid to go to the grocerystore just because I don't know
what's gonna happen to me Soright in having this
conversation of telling her,Well, we have to have a game
plan for our patients when theycome to the office. Or if they
(06:02):
no show, we always call ourpatients to say, Can we get you
rescheduled? Your appointmentwith the doctor is very
important.
And we also want to find outsome factors, like if they don't
have a ride, I'm like, Well, wecan help you with the ride. We
can get a ride for you withinthe community. There's entities
that offer rides to doctor'sappointments. So we always just
(06:24):
at least make one call to findout if there was some barrier to
that. So for her, she was like,oh, because that's not something
that really affects her.
She doesn't have to think aboutit. She was like, oh, well.
She's like, I don't know.Whatever you think we need to
do. And I was like, that'sgreat, but we also have to be on
the same page
Daniel Williams (06:40):
Right.
Linda Carroll (06:40):
When I present
this. And so that was just
another example sometimes ifwe're just like, you know,
depending on the individuals weare working with at the
leadership levels, just somethings that they're It's not
that they don't care. They'rejust not aware because it
doesn't necessarily affect themper se.
Daniel Williams (06:57):
Right. Well,
being in a maternal and fetal
practice as you are, are thereany of the appointments that can
be done through telehealth, ordo they physically need to be in
that office so you can work withthem in that way?
Linda Carroll (07:15):
Ninety percent of
our patients have to be in the
office because they're having anultrasound
Daniel Williams (07:18):
at There that
same
Linda Carroll (07:21):
are some
patients, our diabetics, if
they're just having a weeklydiabetic check, we can certainly
do that via telehealth, andwe've been doing that. We also
provide pre conceptualcounseling. And so those
appointments, too, if they'recoming from outside of our city,
we will set those up astelehealth as well so they don't
have to travel from Fairbanks,which is a six hour drive.
Daniel Williams (07:42):
Oh my gosh.
Okay. So you're serving patients
that are in a six hour travel We
Linda Carroll (07:50):
actually, so
there's only four MFMs in the
whole state of Alaska. They'reall in Anchorage just because of
hospitals being based there. Soyeah, we provide services to
patients all across the state.So we'll have people that come
in all the way from Nome andUptiavik, Fairbanks. So yeah,
(08:10):
they're traveling like sometimesbecause they have to take
multiple flights just to get toAnchorage if they're coming from
a smaller village.
It will take them more than halfa day just to get to Anchorage.
And, normally, you can take aflight for half a day and be in,
like, five states over. So,yeah. So it's very, yeah, it's
very different in Alaska as faras providing care. And I know
(08:31):
that there's a couple of otherstates like Montana, Wyoming
that are very rural andpopulation that's where
everything is spread out andlike the next closest city, you
know, is hours away.
Yeah. And so
Daniel Williams (08:43):
Well, thank you
for the work y'all are doing
there.
Linda Carroll (08:45):
Yeah, yeah, thank
you. So, and our physician,
she's born and raised fromAlaska. So for her, it was
really important in herspecialty to come back and
provide care for the community.
Daniel Williams (08:54):
Okay.
Linda Carroll (08:54):
So, yeah.
Daniel Williams (08:55):
So let's switch
gears. We've been in Alaska in
our Let's bring it to Orlando.You've been here for several
days now. What's something thatstood out to you? What's
something that you'll take awayfrom it, either from a
educational session or fromnetworking or anything else
you've Well, been
Linda Carroll (09:15):
for me,
conference, the networking. I
mean, education's great, but thenumber one thing is networking,
meeting other individuals in mysame specialty or very similar,
like women's health. And just tohear not only what's happening
in other areas, but, like, whatare some issues that are
specific to us that we'redealing with and and how are we
handling that. So it's alwaysgreat to have that network of
(09:36):
peers. And then I definitelythink for me, the weather.
Yeah.
Daniel Williams (09:40):
Yeah.
Linda Carroll (09:41):
Being here. And
it's not so much like the heat,
it's the humidity. It's Yeah. Ithose of us from Alaska, we are
not used to the humidity that'shere, so
Daniel Williams (09:51):
Well, it is
jarring, and I was having a
conversation with some peoplelast night. We were actually
watching Monday Night Footballin the bar here in the Hyatt,
and they heard the accent, theysaid, Where are you from? And I
said, Mississippi and Alabama.But I've been out West, either
in California or Colorado, thelast twenty five years. And I
(10:12):
told them, Moving away, I do nothandle the humidity.
It's not built into my DNA, youknow, now that I've been away
for twenty five years. I don'thandle it well either. It's
almost chilly in the conventioncenter. You know, they got that
air conditioner blasting, andthen you go outside and you just
immediately melt a little bit.But one other thing before we
(10:34):
sign off, wanted to ask you, wewere both at a party last night,
the Jackson Physician Searchparty.
Yeah. We didn't even see eachother because there was so much
going on there.
Linda Carroll (10:42):
Yeah.
Daniel Williams (10:43):
But how was
that experience? What was it
like to get out and kind of kickyour heels
Linda Carroll (10:47):
It up, so to was
great. The one thing that's nice
about coming to a conferencelike MGMA, you're with your
peers. Yeah. And for those of usin our leadership roles, we've
talked about this many times forall of the years I've been
coming. Being a leader, it's alonely job because you're not
really socializing with thephysicians.
(11:09):
Right. And you're certainly notsocializing with your staff. So
coming to something like this,it's like a safe place where
you're with your peers, yourcolleagues. You can, like you
said, kick up your heels alittle bit, relax, and just
kinda be more of yourself in asocial environment and, just
feel good about it and have agreat time. You know, have more
casual social time withindividuals that you've met
(11:31):
throughout the day.
Like, throughout the day, youwere like, Oh, great. Yes. Let's
meet up later. We're kind ofgoing here and there to our
different classes. So it's niceto be just in a totally casual
social environment and reallyget to know the individuals.
Daniel Williams (11:42):
Now rumors have
it that you made it out on the
dance floor last night. Is thistrue?
Linda Carroll (11:46):
We did. We did.
We definitely took advantage of
that for sure.
Daniel Williams (11:53):
Well, is so
cool. So sorry I didn't bump
into you there, but glad toconnect with you here.
Linda Carroll (11:59):
Absolutely, thank
you so much. It was great to see
you here as well.
Daniel Williams (12:02):
Yeah. All
right. Well, Linda Carroll,
thank you so much for joining ushere in Orlando. Safe travels to
you back to Alaska.
Linda Carroll (12:10):
Absolutely. Thank
you. It's so good to see you.
Daniel Williams (12:12):
You too. All
right. This is Daniel Williams
along with Linda Carroll. We areat the twenty twenty five
Leaders Conference in Orlando.Thank you so much for being MGMA
podcast listeners.