On today’s episode, we’re joined by the ever-insightful Dr. Summer Kassmel for a deep dive into the evolving landscape of dental practice management and leadership. Dr. Kassmel, renowned for her expertise and experience in creating high-performing teams and practices, shares her observations on the challenges and changes facing dental professionals today.
Listeners will benefit from Dr. Kassmel's expert analysis on a range of topics, including:
- The impact of current economic conditions on patient treatment acceptance and strategies for maintaining effective patient communication and trust.
- Innovative approaches to managing same-day cancellations and no-shows, emphasizing the importance of conveying the value of appointments to patients.
- The significance of personalization in patient communication, particularly in the confirmation process, and the power of establishing a connection with patients to ensure appointment commitment.
- Insights into the rising stress levels among dental teams, the phenomenon of healthcare fatigue, and practical advice for dental leaders to support their teams through these challenging times.
- Dr. Kassmel's personal experiences and strategies for hiring and nurturing a leadership team capable of advancing practice culture and mission.
This episode is a must-listen for dental professionals seeking to adapt to the current dynamic environment, enhance their practice management skills, and foster a supportive and motivated team. Dr. Kassmel's wisdom and practical advice offer valuable guidance for navigating the complexities of modern dental practice with grace and effectiveness.
Don't miss Dr. Kassmel's upcoming keynote speech at the Dental Success Summit, where she will delve further into creating and empowering a leadership team that aligns with your practice's mission and culture. Join us for this transformative event and take your practice to new heights.
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