Watch the YouTube version of this episode HERE
In this episode of the Maximum Lawyer podcast, recorded at our recent Mastermind event, Jim and Tyson tackle pressing questions from attendees about law firm management.
The discussion spans from the efficacy of the firm's podcast as an internal tool, to the nitty-gritty of marketing strategies and the intricacies of employee training. A key focus is on maintaining firm operations during team members' extended leaves, with a consensus on the value of cross-training and the potential for internal growth during such times.
Listen in.
01:45 The best spend for marketing and the worst marketing spend
03:42 Lead tracking, intake software, and CRM tools
05:29 Performance evaluation and top grading
07:29 Lead response time
09:40 Salesforce digital engagement package for real-time communication
09:57 Client expectations and team management
15:01 Handling team members' absence
19:08 Strategies for managing team absence, redistributing duties, and viewing it as an opportunity for growth
19:15 Utilizing team members' absence as a chance to advance and expand the firm's capabilities
Tune in to today’s episode and checkout the full show notes here.
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