333 - People Over Profits? Let’s Talk Metrics

When it comes to veterinary leadership, it’s easy to get lost in the numbers—production, revenue, and efficiency metrics often take center stage. But are we truly measuring what matters? In this episode of the Uncharted Veterinary Podcast, Stephanie Goss is joined by Dr. Phil Richmond to discuss a different approach: prioritizing people metrics alongside business success. They explore how investing in team well-being leads to better outcomes for veterinary hospitals, both financially and culturally. Let’s break down the key takeaways and how veterinary leaders can track the right metrics to create a thriving workplace.

Veterinary medicine is evolving, and understanding veterinary leadership metrics is critical for fostering sustainable success. Throughout this episode, Dr. Richmond shares research-backed strategies on how measuring employee engagement, workplace culture, and retention can drive profitability and improve patient care. From exploring the financial cost of burnout—as highlighted in research by Clint Neill, PhD (JAVMA & NIH Study)—to discussing practical ways to implement psychological safety and wellbeing in practice settings, this conversation is packed with actionable insights. If you're ready to transform your leadership approach and build a people-first practice, don’t miss Dr. Richmond’s expertise. Check out the handout for this episode for additional resources and visit Dr. Phil Richmond’s Website or LinkedIn to learn more about his work in veterinary wellbeing.

Dr. Phil Richmond will be speaking at the 2025 Medical Director Summit on May 6, presenting "Preventing Harm and Promoting Flourishing: OSHA for Our Brains & Souls." This session explores how veterinary leaders can create psychologically safe workplaces that support both well-being and business success. Don’t miss this opportunity to gain practical strategies for fostering a thriving, sustainable team. Learn more and register here: Medical Director Summit.



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