February 15, 2019 • 71 mins
Warum braucht eine Bank Fans statt Kunden? Josef Winkler, Service Designer und Fan Relationship Manager bei der TeamBank AG, verrät warum heute Fans wichtiger als Kunden sind und wie man sie über Customer Centricity und Design Thinking gewinnt.
Mehr über Josef Winkler:
LinkedIn: https://www.linkedin.com/in/josefmwinkler
Alle weiteren Links auf Youtube in der Infobox: https://www.youtube.com/watch?v=f4Vswh75t94
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