bWise

Overwhelmed by the accelerating pace of change in benefits administration? The latest episode of the bWise Podcast is a master class in optimizing operations. Listen in as industry heavyweight and bswift advisory council member Maria Yao distills 30+ years of frontline expertise. In this insightful interview, you’ll uncover her three pillars of operational excellence – comprehensive training, rigorous documentation, and continuous ...

In this episode, hosts Don and Sharon sit down with HR and benefits administration leader Lana Hillebrand, former Chief Administrative Officer at American Electric Power Company, Inc., who recently joined bswift’s advisory council. Lana shares her early career aspirations—which began with a bold declaration as a young...

On this episode, benefit administration insider Scott Millson shares his unique perspective on his over three decades in the employee benefits field. Listen in as Scott reflects on major industry transformations, from the rise of online enrollment to emerging technologies like AI. He also offers a look into writing hi...

Listen in as bswift Chief Operating Officer, Amit Jain, talks about his passion for client service, his unique approach to leadership, and his vision for the future. Amit also shares his love for cold therapy (Wim Hof, anyone?), and how it influences his work ethic and dedication to delivering results. He dives deep into the challenges and opportunities in the benefits administration industry, and outlines bswift’s strategy for con...

How can HR professionals be true people partners that empower and shape company culture? bswift's Chief People Officer Natalie Atwood talks with bWise hosts Don and Sharon about her passion for putting people first. Learn how she's guiding bswift's cultural evolution—focusing on talent, transparency, engagement, and wellbeing. Natalie also discusses key elements of bswift's benefits admin success like sp...

Get an insider’s look at how bswift’s Head of Operational Excellence, Adam Hostetter, is driving major improvements. Learn how his team is enhancing service delivery, upgrading technology, and aligning workstreams to accelerate growth. Adam shares insights on creating organizational alignment through visibility and communication. Hear how he employs urgency, quick wins, and constant iteration to lead successful change management. H...

Join hosts Don and Sharon as they speak with Ted Bloomberg, bswift’s CEO, about bswift’s bright future as we emerge as a standalone organization. In this episode, you’ll learn more about bswift’s leadership, what fuels our passion for our clients and partners, and our commitment to deliver excellent technology and service to all those we serve. Don and Sharon will discuss how the fundamentals of transparency, communication, and acc...

Join hosts Don and Sharon live from bswift's Idea Exchange conference in sunny Orlando, Florida as they speak with Mark Rieder, NFP's head of innovation, about digital transformation! In this episode, we'll explore how digital transformation can improve the employee experience, boost customer satisfaction, increase productivity, and drive greater profitability for the company. They'll discuss cutting-edge technologies like AI, bloc...

Join hosts Don and Sharon as they meet with the bswift UX Portfolio Owner, Rachel Bates, to discuss all things user interface. During this episode we uncover the gaps that benefit administration systems are tasked with closing when looking closely at providing a contemporary user experience for employees. Rachel reviews the philosophy behind how bswift looks at the employee experience and also briefs ou...

Join our hosts Don and Sharon as they meet with bswift’s new Chief Technology Officer, John Hansen. During this episode, John discusses bswift's proven ability to deliver flexible and customer-focused ben admin in today's everchanging environment, and how bswift's unique position is being harnessed to drive agility at scale to solve key employer needs, both today and tomorrow. Plus, hear what attracted John to bswift as a company a...

Over the last 18 months, HR teams have been challenged like never before as they have had to adapt to the twists and turns of COVID-19. As the pandemic enters yet another phase, organizations are now tasked with tracking COVID-19 vaccines and test results for employees. bswift has teamed up with CVS Health, who has been at the forefront of testing and vaccine administration since day one, to develop and...

This panel discussion of experts Kate Taylor (Benefit Technology Resources), Mike Hager (Hager Strategic) and Sean Clem (Brown & Brown) was held in conjunction with bswift’s annual Idea Exchange client conference. The dialogue is presented in two parts, and in part two, we explore questions around how benefits budgets have been impacted by the pandemic, and how employers have reprioritized employee communication and engagement stra...

This panel discussion of experts Kate Taylor (Benefits Technology Resources), Mike Hager (Hager Strategic) and Sean Clem (Brown & Brown) was held in conjunction with bswift’s annual Idea Exchange client conference. The dialogue is presented in two parts, and in part one, we explore plans by employers to return to the office, the models of co-sourcing vs. total benefit outsourcing for benefits administration, the way the pandemic ha...

“We’re big enough, but small enough” is one way that John frames up Assured Partners’ unique approach to providing a boutique and local broker experience while also providing the comprehensive services of a national firm. Listen in to learn how they’ve developed a powerful Center of Excellence to differentiate their services. During our conversation we discuss what Assured Partners values when it comes ...