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September 6, 2023 58 mins

In this Conversation Lab, we discussed the formula for handling people who are upset. We discussed the distinction 'upset' and then we role played handling upset people with a game I created called, "That's right."


If you're committed to improving your skills in conversation leadership and management, I recommend listening to it.


LISTEN to the podcast on Spotify, Apple, Amazon, Google or iHeartRadio.


WATCH the Conversations About Conversations YouTube Channel:


Conversations About Conversations – Episode 308



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