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October 22, 2023 60 mins

Being an extraordinary relationship manager means being extraordinary at using questions skillfully.


In this Conversation Lab, we introduced 14 types of calibrated questions: Leads, Assessors, Motivators, Clarifiers, Continuers, Journalist (W’s), Greasers, Hypotheticals, Sub-decisions, Confirms, Hooks/Engagers, Isolators, Interjectors and Helping Verbs (be, do and have).


These concepts are from chapter 8 of the book Conversations: How to Manage Your Business Relationships One Conversation at a Time. (Available on Amazon, Audible and Kindle) 


Conversations About Conversations is available on Spotify, Apple, Amazon, YouTube and iHeartRadio. Visit for links.


Conversations About Conversations – Episode 309


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