183: The Cost of Failure with Debbie Levitt

As a business leader, I embrace failure. I encourage my team to try new things and learn from their mistakes. But when does this strategy stop working?

Can failure truly be BAD for business?

Let’s talk about the culture of “fail fast” and if your business or career is paying too high a cost for failure. 

In this episode, I invite Debbie Lovett, MBA and CFO of Delta CX, to challenge our ideas on failure as she dives into the high costs companies are paying for a culture that glorifies failure and ultimately ignores the customers’ needs. 

Ready to understand where failure should be embraced and when it’s bad for business?

Let’s go to the show!

We dive into:

• Debbie’s career journey to becoming a consultant in the CX and UX space
• Her unique perspective on empathy in business
• How stereotyping your customers is hurting them and your business
• The high costs you could be paying if your company is running on agile, fail-fast cycles
• Exploring corporate failure vs. personal failure
• Debbie’s best advice for hitting the brakes on your high failure rate
• And more

 

**Useful links**

• Connect with today’s guest and sponsor, Debbie Levitt:
  • W: https://deltacx.com/
  • YT: https://www.youtube.com/@cx-cc
  • LI: https://www.linkedin.com/in/debbielevitt/
• Debbie’s current read: Deceptive Patterns: Exposing the Tricks Tech Companies Use to Control You by Harry Brignull
• If you are ready to uplevel your career, get unstuck or you are simply ready to unlock those leadership time-management techniques then join us in my monthly career & leadership coaching program exclusively for women in tech: https://www.tonicollis.com/academy 
• Catch the show notes, and more details about today's episode here: https://tonicollis.com/episode183 
• Check us out on Youtube.
• Join the Leading Women in Tech community in Slack where we discuss all-the-things for women’s tech leadership, covering everything from early-career leadership to C-level executives.

 

This episode was sponsored by our guest, Debbie Levitt. Thank you Debbie for helping to bring Leading Women in Tech to this community!