When we think of the best point of contact with a customer, we often think it’s a salesperson.
The real answer: Customer success.
It’s more important to align your business value with customer needs than pressuring them with a product.
Geoffrey Moore, is an author, speaker, & advisor best known for Crossing the Chasm and Zone to Win with the latest book being The Infinite Staircase; he is also a partner at Wildcat Venture Partners. We speak about the inspiration behind his books, aligning customer success, and product market fit.
What we discussed:
- Putting customer success in front of marketing & sales
- Researching the chasm & product market fit
- Working backwards from the business value
Check out this resource mentioned in the episode:
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