In this episode, Nick Chmielewski speaks with Patricia Kunz Howard, PhD, RN, CEN, CPEN, TCRN, NE-BC, FAEN, FAAN, Enterprise Director of Emergency Services at the University of Kentucky Healthcare, about leadership challenges with and initiatives to address workplace violence. They discuss approaches such as informing patients and visitors of their behavioral expectations on arrival, caregiver training, enhancing facility access control, and what “zero tolerance” means.
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