The power of authentic feedback

This segment explores transforming feedback from a dreaded, formulaic process into a lifestyle of genuine, growth-oriented communication. The hosts discuss the flaws of the "shit sandwich" feedback method, where criticism is sandwiched between praise, often leaving recipients fixated on negatives. An organizational psychologist’s insight shifts the perspective: feedback should be ongoing, not confined to formal settings, and focus on recognizing positive contributions to build trust and belonging. This fosters a growth mindset, reducing defensiveness when constructive criticism is offered. The discussion highlights personal experiences, like overcoming feedback aversion due to past negative encounters, and emphasizes acknowledging specific, impactful actions to empower others. The hosts stress that consistent, authentic feedback enhances workplace culture and personal development, encouraging listeners to integrate it naturally into daily interactions.