The Hospitality Mentality

"The most important thing is the conversation that you're having with your guest. It is way more qualitative than it is quantitative."

Episode Highlights

[00:01:59] Discovering the efforts of running a complex amusement park and creating a seamless guest experience

[00:04:08] Utilizing formal education and experience to help elevate guest experiences.

[00:07:37] Impact of Ron Logan, Disney legend and professor.

[00:14:54] Guest enthusiasm should not exceed employee enthusiasm.

[00:20:14] Stepping stones to success and fulfillment.

[00:25:12] A Hospitality Mentality Book; best way to start is by building a service culture.

Connect with Josh

Order the Book  The Hospitality Mentality

http://www.attractionpros.com/

http://attractionpros.com/category/podcast/

https://www.linkedin.com/in/joshualiebman

Connect with Jody

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