#HRTechChat: The Evolving Role of Brokers in HCM with Andrea Dumont of isolved

As the role of brokers continues to evolve, they are no longer just insurance providers but strategic advisors helping businesses navigate workforce complexities. 3Sixty Insights' Geoff Webb sits down with Andrea Dumont, Vice President of Channel Marketing at isolved, to discuss how brokers are adapting to meet the changing needs of HR and HCM. With over 20 years of experience in the industry, Andrea shares insights into how brokers are expanding their service offerings, leveraging technology, and strengthening client relationships to provide greater value. She explores the increasing reliance on brokers for strategic business advice, the impact of compliance challenges, and how HR technology plays a central role in delivering long-term success. How are brokers differentiating themselves in a crowded market? What role does trust and technology play in building lasting client partnerships? Tune in as Andrea breaks down the latest trends shaping the broker landscape and how HCM platforms like isolved are helping them stay ahead.