Hi my name is Adam Farris. I am a cashier at Walmart in Houston Texas. I strongly believe that customer service is what makes or breaks a business. Without good customer service we will not have businesses or businesses to give us jobs. In my 14 years plus years of experience with customer service in retail I've seen a lot evolve. But recently I've seen different things evolve especially in technology. I believe retail is undergoing a master transition with a digital disruption regarding cashier-less registers. With one cashier per one scan and go register I believe it's going to backfire one day and then companies are going to have to go back and fix it the way Sam Walton had it. Let me explain further. For example, someone can take a $5 sticker from a product place it on a $1,000 TV , scan it at the scan and go and be out the door in no time. Also things like the robots cleaning the floors or the robots stocking the shelves are taking away jobs from people. In my opinion we cannot have retail or customer service without people interacting with one another. I feel that is what really matters in the end.
Thank you very much and have a nice day.
Adam Farris
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