All Episodes

April 13, 2021 24 min
Top Takeaways: -      Slack is an online customer support tool that brings all the people who have the customer at the center of their work together. Slack provides a platform where users (both internal and external customers) can talk about customer challenges and solve customer problems together. -      As long as your team understands what’s important and they have access to all the information that they need to do their job successfully, you’ll start to see alignment in your company. -      Everybody in your company, regardless of their responsibilities, should be on the phone or listening to phone conversations with customers. -      Great customer experiences drive engagement, trust, and impact the growth and revenue of your business.  -      Don’t just resolve your customers’ issues. Strive to restore the customer’s confidence in your business to a level where they want to come back and ideally recommend you. Quote: “You do not get recommendations if your customers do not trust you. Make your business worthy of recommendations.” About: Ali Rayl is the Vice President of Customer Experience at Slack, responsible for making the working lives of Slack’s millions of users simpler and more productive. She joined Slack during its and has cultivated a culture of customer “love” for the past eight years.    Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. Learn more about your ad choices. Visit megaphone.fm/adchoices
Share
Mark as Played

Advertise With Us

Popular Podcasts

Crime Junkie
Stuff You Should Know

Stuff You Should Know

If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks then look no further. Josh and Chuck have you covered.

The Ben Shapiro Show

The Ben Shapiro Show

Tired of the lies? Tired of the spin? Are you ready to hear the hard-hitting truth in comprehensive, conservative, principled fashion? The Ben Shapiro Show brings you all the news you need to know in the most fast moving daily program in America. Ben brutally breaks down the culture and never gives an inch! Monday thru Friday.

For You

    Music, radio and podcasts, all free. Listen online or download the iHeartRadio App.

    Connect

    © 2021 iHeartMedia, Inc.