The Customer Is Always Right

Comment via Text Message

Excellent customer service is the backbone of many businesses. On this episode of Bank Chats, Drew and Jeff talk with Amie Stevens, the Retail Training Director at AmeriServ, about customer service in the financial industry. What makes a good bank teller? How do banks and other businesses alike balance customer satisfaction with business needs? How do you keep customer service staff motivated and up to date on the latest trends? Learn the answer to these questions and many more on this informative episode!

Credits:
An AmeriServ Financial, Inc. Production
Music by Rattlesnake, Millo, and Andrey Kalitkin
Hosted by Drew Thomas and Jeff Matevish

Thanks for listening! You can find out more about AmeriServ by visiting ameriserv.com. You can also find us on Facebook, Instagram, and Twitter.

DISCLAIMER
This podcast focuses on having valuable conversations on various topics related to banking and financial health. The podcast is grounded in having open conversations with professionals and experts, with the goal of helping to take some of the mystery out of financial and related topics; as learning about financial products and services can help you make more informed financial decisions. Please keep in mind that the information contained within this podcast, and any resources available for download from our website or other resources relating to Bank Chats is not intended, and should not be understood or interpreted to be, financial advice. The hosts, guests, and production staff of Bank Chats expressly recommend that you seek advice from a trusted financial professional before making financial decisions. The hosts of Bank Chats are not attorneys, accountants, or financial advisors, and the program is simply intended as one source of information. The podcast is not a substitute for a financial professional who is aware of the facts and circumstances of your individual situation. AmeriServ Presents: Bank Chats is produced and distributed by AmeriServ Financial, Incorporated.